Hertz at Artarmon gave me a new Hyundai i30 to rent! I wanted a small car and was very happy with it. They were helpful and efficient and seemed a popular place to rent from. The return-car entry is handy alongside the left of the building although can be a little tight when they're busy. Someone was immediately on hand to direct me.

My wife and I rented a car from Artarmon Hertz today and we were served by two of the most delightful customer service people you could ever find. The gentleman’s name was Marcus and we don’t know the ladies name. However, it was a breath of fresh air to be served with such a courtesy and friendliness. Outstanding hospitality.

Can’t check an odo. Overcharged on return for extra Km’s I didn’t do. Filled in their feedback form informing them of such, but they never bothered following up. I can’t be bothered chasing them for less than $20, but I can be bothered leaving them a bad review for garbage customer service.

Sometimes it feels like customer service is disappearing but not today. Just handed back my hire car to Hertz Artarmon and received excellent service from pick-up to drop-off. Thank you Lidia for looking after me and ensuring the process was customer focused. Much appreciated.

Had to get a replacement car against an insurence claim. Good customer service. No delivery. And no drop offs after working hours. Car was good. However, cleanliness of the car exterior could have been better. Had to take it to the car wash right after picking up.

Super excited about hiring the Commodore as a last harrah to the Australian icon I guess. But wait they don’t have any only ‘equivalent’ models. Smarmy service guys made us settle on a Subaru - no choice. Car was ok but the service was meh! Everyone gets a 5.

Marcus at the Artarmon reception was very helpful. He offered the best car he could provide me for the Hire car I was booked for. Attitude and his service was great. He explained all the process in detail and was happy to assist with all my queries.

Coming from someone with a background in service - the experience here is a crash course in poor service. First car offered had no boot space, back up two flights of stairs to the office, second car I was offered reeked of cigarette smoke -

We hired a car for the weekend for visitors. The price was good for the weekend and we were offered a free GPS as an entertainment book bonus offer. BUT the car wasn't in the condition I would expect from a hertz - lots of damage including

Be VERY careful about your tolls. They force you to choose between an $18 daily fee or a $36 SERVICE fee for the toll tags, which in Sydney are basically mandatory and then they charge you the tolls on top of the $36 fee. it's an appalling

I had a great experience with Hertz Car Rental Artarmon. Had my car in getting repaired for 10 days and Hertz sorted me out with a new Kia Cerato to get around in. The vehicle presented clean and with a full tank of fuel; fuel consumption

Had booked online. Arrived to pick up car on time but the staff took ages to go through the booking, asked for the incorrect rental fee, took another age to correct that, and then told us to go to the garage and take the car. The car was

This was my first time renting a car from Hertz and the Artarmon team member who helped me was fantastic! She talked me through the whole process and answered all my questions. The car was in excellent condition and I was very happy with

Very bad experience. Found many scratches when collect car,they told me it’s ok just take pictures by yourself. When I returned the car they pointed out one scratch I showed photos to him but the guy looks like not believe …terrible! I

The way Hertz deals with tolls is pretty terrible. They add a predatory "drip pricing" extra charge as you're hiring a car for tolls, basically mandatory in Sydney. Nowhere does it come up in the workflow for hiring the car through the

Would be a good idea to let customers know there is a $160 cleaning fee for having a pet in the car. Wasn’t a nice surprise being told after the fact and dropping the car off. No sign or mention of it when picking up the car originally

Went in at short notice on a Saturday. Sorted out a car for me in no time at all. Drop off was easy and all sorted out - no hassles. Would have no issues recommending Hertz Artarmon based on my experiences with them. One tip - always

Couldn’t be happier with the service I received. Jacqueline was wonderful during the vehicle pick up, and Marcus has sense of urgency when I dropped off the vehicle. The Corolla they assigned to me was mint and smooth. Thanks again!

Great service and great people. I was disappointed though by toll admin fee - it's $35 (!!) for Sydney harbour bridge. It was my fault as I forgot to attach my own etoll tag, but penalising me this much seems unfair.

Car was okay but needed maintenance - wheel alignment. Upon closing of account charged me half a day hire extra because as per compute I was 47 minutes late (while in actual I was about 15 minutes late - delay in

I couldn't get a removal truck to hire anywhere else in Sydney for that weekend. Hertz Artarmon had one. It seemed cheap too..lol Should have been a clue really. Used my CBA cashcard to pay for it. They took a

Got the rental car for a week. The process was straightforward. Got a different car needed a bigger size and which was upgraded. All I had to do was ask. Very easy going people. And the return was even easier.

Jacqui was tremendous !!! She got us our rental van after we had initial problems finalising payment. We have always used Hertz for van rentals. Best price and more kilometer allowance than their competitors.

Jaqui and Lidia provided exceptional help to me when I was dealing with an insurance claim and needed a rental car. Seriously went above and beyond the call of duty to look after me during a stressful time.

So impressed with the service and the car ( Hilux twin cab). Will definitely use hiring from Hertz again This car was the cheapest rate than ALL the other hire places in Artarmon

Insurance rental so it was quite a straightforward process. Jacqueline went above and beyond to manage a situation out of her control with the vehicle. Great customer service.

Rude and disrespectful. Booked my car. Day before was told one price and while picking up the car wouldn't tell me the exact price until I present him my credit card!

Had a such wonderful yet very professional experiences from the teams at Hertz Artarmon. From beginning to the end everything were explained clearly and patiently.

The staff were excellent: chatty with a bit of banter to make a boring and relatively unpleasant hiring process acceptable. Had plenty of vehicles to choose from.

Nice big office close to Pacific highway in Artarmon. Fast pick up of my rent car. They were fast and explained me all. Happy about the experience.

Very efficiently completed the paperwork. Car was ready to go when I got there. Friendly staff at pickup and drop off. Pleasure dealing with Hertz

Very efficiently completed the paperwork. Friendly staff at pickup and drop off. Car was ready to go when I got there.Pleasure dealing with Hertz

Great process and service as well. We got locked out of our car in Jervis bay and they had an NRMA guy visit us within an hour.

Very happy with the service. The lady dealing with my car, forgotten her name, was so kind and professional. Kudos....

Exceptional customer service from Jacqui and the team. Quick process from start to finish. Quality cars very clean.

Markus is an absolute champ & made every visit & phone call a breeze. A masterclass jn customer service for sure.

Closes at 5 and no after hours drop off, so prepare to take time off from your work hours to return precious car

Impossible to get through to the branch you want to speak to. The line is terrible can barely hear them.

Edited! Something weird at this shop! It has been two months and never ever received my refund.

26/06/2019 ***NO STAR***