I would like to express my sincere gratitude to the Hertz employees for helping me recover my drone. Last December, my car was undergoing repairs, and my insurance company provided me with the services of Hertz. Firstly, they were incredibly thoughtful in finding me a 7-seater SUV since my own car was also a seven-seater. Considering it was nearly Christmas, I couldn't fathom how they managed to arrange it. Around March of this year, my car was still being repaired, and according to Hertz's policy, I had to swap the vehicle after 99 days. I went to the facility but forgot to remove my drone from the compartment in the trunk. It wasn't until a few weeks ago when I went to retrieve my drone that I realized my mistake. Frankly speaking, I had lost all hope, but when I described my drone to the front desk, they promptly retrieved it from the warehouse. Words cannot adequately express the emotions I experienced at that moment because I had resigned myself to the fact that my drone was gone forever. I am immensely grateful to the Hertz staff （Peter.H and Deb）for their exceptional professionalism and service!

ABOVE AND BEYOND! I went back to the location 2 days after foolishly leaving a special rock I had found in the car hoping they would have it on hand. To my great dismay they did not. I left my name and information and asked that they scour their lost and found (and -fingers crossed- their trash) and to reach out to me if they found it. Sure enough, 6 hours later I got a call (via a private phone nonetheless as their work phone doesn't allow overseas calls) saying they had found it in the trash. Wow. Just wow. Not many -if any- places would've gone that far for any customer. 5 stars! Side note, when coming down Franklin (from Elizabeth) you will see a sign for budget and another rental company on a parking garage wall. There is no sign for Hertz. Take your next right into the next garage which is their. There IS a sign but only if you're coming from the other direction. Note to Hertz...... It would be very easy for you to put that information on the rental agreement sheet for anyone who is dropping off at that location that picked up somewhere else. Small courtesy but extremely helpful.

Don’t hire cars from them at all. I did a booking from my cousins university I’d card and confirmed the booking over the phone . But his credit card was not working so I asked them to take my credit card details as I was a co - driver . We called their customer care number.and confirmed over the phone that we can keep co drivers credit card details, but the staff at the store said they have different policy at different stores how is that even possible ? Also the staff member who was dealing with me had the worst attitude anyone can have . Hello we are paying for your services!!! Finally the staff told me if you want a car you have to make a new booking under my name and pay 200 AUD extra . She knew we were getting late and used it . Moreover while we came back one of our friends confirmed that they have taken car from hertz by putting co drivers credit card details . Highly disappointed with the company policy and the staff member.

The reason why I’m rating this place with 1 star is because I know it was our fault that we arrived after 4pm on Saturday but when we came on Sunday to the office, this guy Louis started to treat us awful. We arrived and he said this booking is from yesterday, we cannot give u a car now - you need to call this number and place another booking (we were in the office!!!!) so he made us a call another hertz number.. after my partner called the number, the guy on the phone ask my partner to speak with Louis and while he was speaking with the operator without even asking us he said: do the booking for 11 am, I’m so thankful I hear him because I said no, we really need the car now I cannot believe you are deciding on my behalf..so he said there is nothing- just cancel the booking, but in the worst possible way! I cannot believe how rude he was!!!!! Honestly hertz think twice before hiring someone like him!

Used to be great and really liked it here. However, we’ve been coming almost weekly to rent a car, are gold members and always have to wait a good while to collect keys. We arrived on time but have to wait at least 10minutes before we get to the counter. Firstly, it takes ages to process 1 car collection. Couple weeks ago, an employee told us after waiting in line 20mins that in the future, we can walk straight up to the counter to collect keys because we’re gold members and keys are usually already prepared so theres no need to wait in line. Today, we walked up when we arrived and was told we have to wait in line??? No consistency in communication at all! We’ve also had an incident where we received a car that was OVER FILLED with fuel and we returned the car with a FULL TANK and they still charged us for not returning a full tank.

Horrible customer service. The lady at the reception who made our booking did not convey all the charges against our invoice before hand. Please do not make any bookings over the phone because their communication between teams is pathetic. The amount that was confirmed via phone booking is different to what was conveyed over the counter, inspite of the customer service phone rep taking "notes". Very bad experience and I am ashamed to be a Gold Member. Will never book from here again. Anyone booking from here, TAKE EVERYTHING IN WRITING before taking the keys from them. They will glorify your invoice with charges that you're unaware of.

From other reviews, they have good car rental service, but my customer service experience was different. The lady who served me humiliated me in front of other customers, for only asking her to explain to me again how to get out of the car park. She said "I just explained it to you", really loud, in front of everyone. unfortunately didn't get her name. Other than that, I'm pretty happy with the rental car, just not the humiliation I received.

By far the very best car rental company we've used to date.... Service was impeccable, efficient and friendly. From a walk-in booking after reading the review of competitors, it was well worth the 1k walk to Franklin Street from the hotel besides, it was great exercise. Krystal you are the best ! The rest of the staff were amazing - Hertz you should be very proud - Give these women a bonus !!!! and of course the Hyundai I30 was good too :)

Liars. Promised to refund me on the repairs I did for them on the tyre but never did. Emailed the. 5 times to the claims department but totally ignored. Never trust them Post Hertz follow up. Refund did come through. Thank you Hertz However they still did ghost me on my initial emails and created an unpleasant experience. Up to 3 stars to reflect my opinion

We had a booking with Hertz for the weekend and hit a little bit of a snag since their internet wasn't working but Maha the manager and her team handled the whole situation extremely professionally. Went above and beyond and hooked us up with a great car. So happy to be part of Hertz President's Circle. Thank you Maha!

The staff at Hertz Melbourne city are very professional and the check in process was very smooth! Picked up the car in about 15 minutes as soon as stepped in the reception. Car return could not be easier simply drop off the key to the staff and leave. Would definitely use Hertz Melbourne city next time.

We walked into this place during Xmas time and got a nice, clean car for a fair rate (better than booking online at similar places in the area) The staff were friendly and gave us great advice about the general areas of interest. The return process couldn't be easier.

I had such a positive experience at this branch that was atypical of car rentals. Andrea was incredibly helpful! She talked to me like a friend, and recommended a few add-ons without being pushy, so I felt like she was really looking out for me. Thanks so much!

The lady at reception said we have to present the physical card only, can’t show digital card or tap to pay… We just had to cancel the booking and our trip. Understand there is company policy and stuff, but it’s expected there should be other options available.

In my experience, I need booster seat for my 5 years old daughter and, of course, I have booked it on my reservation but they forgot to prepare it. This was absolutely human error, and should be avoided. It took over 40 minutes to prepare another boost seat.

Absolutely wonderful experience with Hertz car rental Melbourne downtown, Maryann at front desk was outstanding, incredibly professional in finding us a hire car while we were in Melbourne. Can't rate them highly enough, try them, you won't be sorry. …

The claim department never replies to my husband's email with regards to an outstanding claim. He submitted all the info in mid Oct, and has yet to hear back any update or reply. There is no acknowledgment or any follow-up communications. Very frustrated.

Rented a car today to drive around Melbourne and surrounds, the ladies at the counter were thoroughly helpful explaining how to use a hybrid as we've never driven one. We also got a free upgrade from a Corolla to Camry! It's looking like a great start!

I had an awful experience visiting here for the first time. I went through insurance. The insurance informed me to just take a valid license to collect the car perhaps when I visited there they asked me to have a debit card too. I said them

Been here twice in the last 2 months. Services were excellent- extremely helpful and very friendly. All of my questions were answered in great details and I feel I was being very well looked after. Returns can be a little tricky to find if

Pre booked a Corolla two months prior as I have one and know the car. Was only given a Yaris Cross (very substandard to Corolla) and Hertz lady then tried to “sell” it by running down the Corolla and telling me I’d feel happy with it as

Hired a car through Hertz at Franklin Street and found the staff very helpful and professional. The store manager Loius and colleague Natasha, went above and beyond to help me. In short, was having trouble removing baby seats and had

Their service is so much better than Europcar. Even without a reservation, Hertz always seems to have a spare car available on short notice. Their staff, Akash and Andrea served us very well! Special thanks to them. Thumbs up!

Be careful. Have not booked me back the deposit after multiple contacts. On the contrary, have debited me again money, for whatever reason. The service is also zero helpful

Great place to get hire cars. Good connection available. Located in the heart of Melbourne. The staff is very friendly and polite as well as helpful.

Racist nasty , and they laugh at the customers! I will never think to rent from them ever again!!! We are not dumb we are people with money !

Return was easy. Also they found my lost item the next day and I picked it up within 24 hours. People working I talked to were friendly

Staff were professional and ensured that I started and finished my rental car period without any worries nor fuss.

I thought that collecting a car on a Saturday would be a bit of a saga, but the experience I had was far from it.

Waited 1 hour to pick up car after already having pre booked and completed online check in. Do not recommend