This was in an ideal location for us. Close enough to our lodging that we could walk to the office and easy access to the non-toll road out of Sydney so we didn't need to pay for the toll add-on. The staff were nice. However our car's tire pressure light was on and no one on staff could fix it. We looked at the tires and they all looked ok, so we decided to keep the car, but it was a concern for awhile. About 5 days into our 11 day rental, without luggage in the trunk, we noticed a strange rattle and took a look at the spare tire. It was loose and flat. We figured that a previous renter had a flat tire and that's why the tire pressure gauge was on. Apparently the tire was fixed, but not the tire pressure gauge or, more importantly the spare. Had we needed a spare we would have been out of luck. This is something that should have been taken care of before Hertz rented out the car, so we were not too happy about it. I know turn around time is important, but so is the safety of the customer. This might not be the fault of the location, because apparently they do not service the cars on property, but it stills reflected poorly on Hertz.

A Hertz agency to be absolutely avoided! Saturated parking lot: it was necessary to move 6 cars to take out the one that we had reserved. Operation totally made by a lady full of willingness whereas her 2 male colleagues roamed without doing anything of concrete. The highlight of the laziness! One of them refused even to indicate on the document of reception a blow brightly of paint just because it was of an insufficient size! It was also made by his colleague who is good the only employee in under ground which deserves its salary! Une agence Hertz à éviter absolument ! Parking saturé: il a fallu déplacer 6 voitures pour sortir celle que nous avions réservée. Manoeuvre totalement effectuée par une dame pleine de bonne volonté tandis que ses 2 collègues masculins déambulaient sans rien faire de concret. Le summum de la fainéantise ! L'un d'eux refusa même de signaler sur le document de réception un coup avec éclat de peinture sous prétexte qu'il était d'une taille insuffisante ! Ce fut fait aussi par sa collègue qui est bien la seule employée au sous sol qui mérite son salaire

Conveniently located in a busy residential building, this Hertz strives to not only inconvenience it's customers, but also the residents. They considerately supply no customer parking, a car drop off inside the already busy apartment carpark with NO access to the security door (which is always closed), you'll be pleased when you go to return the car and can't get in, then get abused and honked at by the residents you're now blocking from entering their home. They've also taken into consideration the apartment lift system which only has access to the front desk via one lift, don't worry though - when you get lost, which happens often - the apartment residents will walk you to the correct lift or grant you access out. The location is also at the pyrmont bridge on ramp, ensuring if this is your first time driving in Sydney and pick up a car at peak traffic in the afternoon you will have a heart attack trying to merge towards the bridge.

Very outgoing and friendly staff. Their cars are new and very clean. I would recommend buying the extra insurance, yes it cost more but it worth it. I been driving since 7 years and I never ever caused any scratches or accident. Drove in many countries. But Sydney has small parking, I scratched the car while parking in a parking lot. The scratch is small not a big damage but due to NSW insurance policy, it could cost me up to 7000$ for this scratch to repair. I'm lucky enough to bought the 29$ extra insurance so I didn't had to pay anything comparing 29 VS 7000$, it's nothing. You can take bus 389 from Town hall station and it would take you to this location.

Unfortunately, despite my reservation 1-2 weeks ahead of time for a van, there was no van available when I came because the previous driver had decided not to return the van on time. So that was not helpful as we were moving & required the specific model so it would fit between alleyway and into the underground car park. They offered a bigger van but it wouldn't have fit. Staff Bianca and Christine were very helpful and managed to get a driver to pick up the same van from another location but that took a few hours. (18 months ago when we had rented the same van from them, there were no issues.)

I was really disappointed with my experience with this Hertz. Our original quoted price was 120 AUD but the final price ended up just under 300 AUD (I had expected something more like 220 AUD with insurance and taxes). ~30 AUD was for location charges that were supposed to have already been included in the original 120 but they would not remove it. Another ~35 was for a toll pass it turns out we didn't really need - they were totally unwilling to give us an idea of what the toll fees would be like to Katoomba. Terrible staff and a terrible company.

I've been a loyal Hertz customer for 20+ years. We have recently rented 5 cars over the last few months from the Pyrmont location. This last time we pointed out existing damage on the vehicle we rented, but the person who did the walk through assured us that the damage we were pointing out was considered "wear and tear" and that the bumper damage we pointed out wouldn't be an issue. He hurried us along and sure enough, when we returned the car we were charged $500 for the damage. Horrible customer service, I'd stay away from this location.

Terrible customer service. Was waiting 15 minuets while one of the receptionist finished her conversation with her friend and the other receptionist was on a break. Returning the car was a nightmare as well. Waiting 25mins at the roller door calling the number given constantly to no answer and bibbing the horn to no reply. Another car behind me was also waiting to return a car and having no luck with the number and we both needed to get to work. No apologies or explanations given. I will never be hiring from here again. Terrible service.

Wouldn't recommend as they charge me for fuel, despite me refuelling 5 minutes before I arrived with the car. The person checked the car, fuel and all was well but to my surprise they still charged me almost $50! Escalated to their customer service (provided a screenshot from my bank immediately) and after calling them, writing follow up emails I haven't heard anything back. Don't bother and go with Avis or Budget - rented dozens of times from them here and overseas and never had an issue. Hertz never again.

poor customer service after u rent a vehicle...u only get stress nothing else...for example I rented a car for 3 months and returned without any issues, then I did some traveling overseas, later I noticed my card had been debited every week even all the payment was settled when I returned the car. I tried to contact them so many times to stop it and asking for explanation, unfortunately no response. it was terrible!!! finally I had to get support from faretrade ombudsmen to sort the issues...

I have been a Hertz Gold member for over 20 years and have never received service this bad or cars in such deplorable condition. The first car they assigned me had over a half dozen dents and dings and reeked of cigarette smoke. When I complained, they 'punished' me by assigning me a downsized older model which had no power, bad brakes and was light on fuel. I returned it to another Hertz facility where they treated me like a respected customer.

I had a great experience here. I got a really nice almost unused car. The staff were really helpful and I felt very welcome. They even called me up to advise I'd left a bag in the car. This hasn't always been my experience at the Pyrmont office, but it has certainly gotten so much better over the last year

Very friendly staff, helpful and very accommodating. The car was clean and as the staff described. I've never used Hertz before but if this is an indication of the service, quality and price of the hire? I will use Hertz again without a second thought.

Good staff, and all around no complaints. The location is actually not the easiest place to find unless you've been there before, and both when renting and returning our vehicle only a single staff member was working the front office which

Impossible to get in touch with Pyrmont Hertz. Someone from overseas who rented their car hit my car a month ago and i have been trying to contact them ever since. That person has probably left the country by now. Extremely frustrating.

Really good service and timeliness. Greeted with a smile and was explained everything clearly and concisely. Everything went smoothly, even everything to do with payment which never happens! would definitely hire through them again.

No signage to show where drop offs are... for sydney city this is a must. The garage is in Ada Lane — off Pyrmont Bridge Road. Once in the garage no signs where to go to drop keys... car was great but drop off experience was a pain.

Very helpful in explaining not just the car rental procedure, but as well the traffic regulation for a traveler like me. Make sure to come early in the morning to pick your car to avoid long waiting line.

Hertz is a failed company. From a difficult and tedious web site to non-interested staff, trouble getting a tax invoice - there is nothing good about Hertz. oh - except they are close by

A bit hard to find as not actually on the street as described. It is around the corner, onky found it because we asked a person walking by. Service was wonderful very friendly staff

Fast efficient and pleasant experience from a very professional company. Slightly out of the way and a little confusing with the one way streets but very well located car hire.

Well I had my credit card handy and tried booking a car through their website tonight but multiple times the site failed. Waited about 30 seconds and no results returned.

Good place to rent the car. I am giving only 4 stars because of the inconvenience while returning the car and sometimes staff takes more time to process the request ..

Great service, fast, and by a very keen staff member, whom gave advise, explaint it all very clearly and took time to listen to my queries. Very happy transaction.

Outstanding service could not have be nicer they when out of their way to assist us with some issues.Thank you. 21 year gold member

After a disaster at the william st with a lazy, rude and arrogant "manager" it was nice to receive friendly service here.

These guys are always absolutely professional and go above and beyond. Always an easy and efficient experience

Hertz is my go to place for car rental in Australia. Best rates. Best cars. Would really recommend this.

They gave a discount for me while returning the car since there was a problem that we faced with it

Friendly and helpful staff, you will need them to open the back roller door to allow a car return.

Exceptional service, special Kudos to Terence Foo for an incredible customer centric experience

Car wasn't ready until 30mins after our pickup time.. other than that I didn't have any issues.

Convenient for fetch car and most of them are quite new and in great condition.

Great car, customer service & communication. Well done Hertz Pyrmont.

Staff are very friendly and efficient. Car was very clean and tidy.

Excellent service , fast and precise , I was really impressed

Terry is the man. Fantastic service ! Will come again

Personale cortese, auto in ottime condizioni e nuova

Great friendly staff. Clean well looked after cars

In and out without issues. Convenient location

기름을 덜 채우면 기름값이 4배는 더 받는듯 ㅎㅎ 아마 Hertz의 운영방침이겠죠

Brilliant experience fast efficient service

The Hertz cooperation only want your money

Hard to find. Staff was helpful at least

Good quality and maintained car we got.

Good service and friendly staff …

Very easy and they were very helpful.

Always hertz having to pay the bill.

friendly stuff，fast experience

Easy drop off. Great service

Great service, great cars

Good car and good service

Very helpful staff.

Service is good.

Good service!!

Ok experience

Helpful staff