BIG WARNING: I have been the victim of a well-established scam by the Hertz team at Durban Airport. Notice to all foreign tourists DO NOT BOOK in this agency you will regret it for sure. DESCRIPTION OF THE SCAM: I picked up the vehicle with a missing volume button on the front of the radio. Tired from several hours of travel, I didn't notice it immediately, but only a few minutes after leaving the agency, by turning on the radio. Thinking of the good reputation of Hertz throughout the world I did not worry about it more than that. On my return the agent in charge of returns has a suspicious behavior and very quickly identifies that the button is missing as if he already knew. He forces me to sign a paper where I briefly described that the problem was present from the beginning and absolutely not linked to me. 2 days later R3000 have been taken on my account, the equivalent of €170 for a button that should not even cost €3 to buy. I therefore come to the conclusion that I was the victim of a well calculated fraud with a lot of dishonesty. Surprising from a well recognized agency. Reading the invoice this agency is just a franchise explaining such practices. The problem has been reported to the head office of Hertz hoping for a quick resolution of this matter. SECOND POINT: another point on which I would like to bring to the attention of all potential customers. and reading the reviews this seems to be another common fraudulent practice by this agency. I return the vehicle with the fuel gauge at 8/8. The agent certifies with me that the tank is full and no comment is noted on this subject on the post inspection. again a bad surprise receiving the invoice it is noted that the gauge was only 7/8. I am wrongly charged 10 liters extra. WORST EXPERIENCE OF MY LIFE I HAVE RENTED CARS IN SEVERAL COUNTRIES ALL AROUND THE WORLD AND NEVER BEEN FOOLED LIKE THIS. I PROMISE THIS WILL NOT STOP HERE UNTIL UNDUE MONEY WILL BE REFUND.

TLDR; Hertz took all my damage liability (6900 ZAR) for a cracked rear light cover and is not responding to my emails. DO NOT RENT HERE UNLESS YOU WANT TO BE RIPPED OFF. I rented a car that included the super collision waiver. During the time that I had the car, I accidentally cracked the rear light cover, which I of course would take responsibility for. However, Hertz automatically took ALL the damage liability covered by the super collision waiver, totaling to $390 USD (6900 ZAR). It was unclear how a rear light cover replacement should cost $390 USD, so I emailed them and asked for a damage repair invoice. No response after several days so I emailed again. Still no response, so I showed up to the Hertz car rental company store and asked for a damage repair invoice. I don't think they expected me to show up and ask for evidence, so I was given the run around and told to email again in a week or two. Some of the other rental representatives there were confused as to how I would be charged that much for a rear light cover. Since then, I've emailed customer service and damage claims at least 2 times over the last several weeks at the email that put in their comments in all the google reviews (4 times total) and I've unsurprisingly been ghosted. Preparing to file a claim with my bank. I was also charged for fuel replacement even though I filled up right next to the airport, which further represents how this car company takes advantage of its customers.

Don't go here. A lot of hidden costs they do not tell you about beforehand. If your rate for the days is cheaper, it is because they have a huge excess. This sounds like an obvious point, except they don't tell you that excess which can be R15k, which is only told when you are there to pick up your vehicle. They will then offer to bring your excess down by charging you more on your daily fee. This means you will have to extend your budget for car rental. They will also charge you fuel if you do or do not fill it up. I decided to fill up the vehicle a few km away and still got charged a fuel admin fee and R150 for fuel. There are too many hidden little costs to force you to pay more. I rate this as bad business conduct. If you do decide to go through with renting a car, I strongly advise the following. Grab your phone and upon receiving the vehicle film everything for your car inspection while the Hertz rep is there with you and the film the dashboard when lighting up. When you are finished and coming back from your trip. Record the km and take a photo of the dash and receipt when filling up. Then when leaving the vehicle for drop off, film the car again and the dashboard with a full tank and the km from the petrol station. I know this is tedious, but this will be the best way to not have to get all the extra charges that they will try and make more money than you actually should pay.

The absolutely stunning service received from your consultants on the evening of the 9th of February 2023, restored my faith in good old fashioned customer service. Preshnee and Zinhle assisted me with first class service after my late flight and noted that I needed to check-in at the hotel in Umhlanga soon. They arranged for the car to be brought around to the front of Hertz, because it was raining at the time. Preshnee even helped me with toll gate fees because I did not have cash on me, the R10 she borrowed me will forever be remembered and I will give it back to her I promise! Please keep up the excellent service, because this is what matters MOST to us, not the price or the fact that you are at the airport, but rather the treatment you provide to us when we need your service to be of the highest standard. It would be WONDERFUL for you to add the E-Tag so that we can go through the Shesa lane at the toll gates. I travel often and the reason I do not use your services very often is because your competitors have the E-Tag and I am able to drive straight through the Toll gate. Remember that there are now HIJACKINGS at Toll Gates - so if we still have to be paying in cash or swiping our cheque or credit cards, please consider this for the benefit of your clients.

Don’t waste your time. Wouldn’t even say they are worth a full star, but google reviews doesn’t allow an extremely poor rating. Alright Hertz let’s call you out. To my surprise, you are actually a bunch of criminals. A person rents a car, they pay a deposit (which you are supposed to make the effort to return), they return the car and the deposit gets refunded to them in due time, oh and that time period is 7 days which I have just now confirmed with your sales agents. Two days after I returned my car I contacted you people to see how long it will take for you to deposit the money back to me, and I was told that it would take a month. First of all, train your staff better in the future so they can actually know proper procedures and avoid them lying to your customers. Now that I have phoned and been told the money should have been deposited to my account after 7 days, but only got it sent to me now, 10 days over and above the 7 day period. So clearly your staff is useless and can’t actually rub two brain cells together in order to remember to refund customers their deposit. My money has sat in your account while you earn interest off of it because your pathetic staff “forgot” to refund me. Sort your issues out or watch your company fall.

This is the worst Hertz franchise we have ever used. When we returned a car here, the attendant said I scratched the underside of the front bumper. I denied this and he asked me to sign the return form as is. I later received an email charging me $300+ for repairs and realized the attendant took my copy of the return receipt and modified it after I left. The second time we arrived there at 6am , there was an angry couple who had been given a minivan instead of an SUV because they didn't have any cars available. This also meant that there was no car for us and we had to wait *hours* for them to to resolve this. In addition to this we've always had problems with them reserving really high security deposits (which gets blocked by our banks for fraud, needing to try different cards and taking long to resolve) and then taking forever to release these amounts, causing more problems at our next destination. We've never had these problems at any other Hertz location, so we will be avoiding this location in the future.

Very rare that I praise car hire agents but have to give credit where it’s due. The pick up was quick and efficient and the Hertz agent Nolundi couldn’t have been more helpful. All was well with our holiday until a passing truck fired a piece of gravel and cracked the car’s windscreen. Overnight the crack extended into the driver’s vision zone so I called Hertz at the airport and found they were happy to arrange a change of vehicle straight away. I hadn’t got the windscreen waiver and so expected a bill, which I got for 3600 rand to replace the windscreen. Whilst not over the moon about this I thought it probably the going rate. The change over was quick, pleasant and professional. Most importantly it didn’t impact our holiday is any negative way. So for good service no hesitation in giving them five stars - and a thank you.

NO stars for legal crooks/rip off artists but without ticking a star you cannot post a review. The cars are good and the staff are generally friendly and efficient. I have used this branch of Hertz twice now but NEVER again. On both occasions I have filled the petrol tank absolutely full at the garage which is a mere 400 meters from their returns point and yet been charged for petrol on both occasions. I have also had my credit card debited with the excess insurance which amounts to R17,000 and have to wait 21 days before this amount is credited on my credit card ??? The car has been returned un-damaged. I therefore have R17,000 less available to me on this credit card for the next 21 days. What a wonderful way of ripping the public off legally !! I will never hire a car from them ever again. Beware !!!

I made a booking, arriving at 8pm on the 19th of April. I made the booking with my wife's card, but me as the driver. Arrived with my wife, her card and my drivers licence. The person servicing me made a mistake and assumed that the credit card used for the booking must be my card. Short of it, she refused to issue me with a car. (Fact - I had the credit card with me that was used to make the booking). I the offered that we cancel and make a new booking using my wife's credit card and her drivers licence. She then replied that they have all their cars booked and have nothing available for me. This is the worst experience ever and the arrogance and unwillingness to assist me is shocking and pathetic!

Having had a family member pass away late at night, and the anxiety of booking plane tickets from CT to DBN and looking for a car rental at such short notice, Hertz was on WhatsApp with me through the late hours of Sunday morning, trying to assist me with the most affordable option. Everything was confirmed within 10 mins. The pick up and drop off went so smoothly and I was grateful to have one less thing to worry about. Most professional service from the WhatsApp service to the front office at the airport and the guys that sit in the office in the car park. Will definitely only be using Hertz in future. Well done guys

Americans be prepared to shell out more money than disclosed, even if paid in full in advance. They would not rent the car without buying additional insurance, eventhough I had Allianze travel insurance on the rental and paid with Reserve AMEX, which covers everything outside the US. They didn't care, they wanted the money. Oh and if you got their insurance the deposit was $800 but if you did not buy up, the held a deposit of $2750. Suspect behavior. Never have run into this before anywhere in the world. Find another vendor. They are not truthful, mislead, and overcharge.

Went to collect the car I booked after landing,had to wait a few minutes as the system was offline.The lady that assisted me was helpful but not very cheerful.Received my key and paperwork and on my way.On my way back to return the car,I was stuck in traffic and running very late.I received a call from Hertz enquiring about the return of the car.I explained my situation and they were quite concerned.I made it to the airport just in time to board the plane.Before boarding I received another call from Hertz to find out if I managed to make it time.Really appreciated that

To clarify this was with Firefly I reserved a small car and when I got there I was told the car wasn't available, but that I'd been upgraded to a different car for "free." Free is never free as this resulted in a big unplanned hold being placed on my credit card and I was told that the money would be released anywhere between 7 - 21 days. It has now complicated my vacation plans. I didn't like being forced to take a more expensive car, having to adjust my vacation budget and having to deal with a checkout person who clearly had no interest in making anything better.

Very unsatisfied with the service. Upon arrival at the rental station we were notified that we had to pay another 13000zar, about £800 as a deposit before taking the car. Deposit is more than 10 times the price of the rental. And you dont get it back till after 21days after the car has been returned. I would strongly recommend another rental company and check the prices ( if you can find them ). Booking was through Expedia - another big mistake. Eventually ended up with a super old car - what a way to start the holidays

They have great cars.... My problem with them.....n it's when they have to release funds after returning the vehicle with a full tank... They take up to 21 working days.... So for a guy like me who locks his grocery money to hire a car... he must wait for the entire month to get his funds released back to his account that is not Ayoba... I recommend all other car hires except this one unless you have a lot of money and you don't mind waiting then you will enjoy booking a vehicle with them

Not good car supposed to be ready at 930 ,big queue got car around 1015 as hadn't arrived yet and then found out 14200 rand deposit on car in case of damage which may take 21 days to be refunded.Will never use hertz again ,unfortunately no cars available at other providers, possibly different experience if you are local ,living there,but for south african living abroad when I used economy car rentals website wasn't informed of a 14200 deposit that would be taken off my card .

We booked a car which was not available so we were given an upgrade. When then drove the upgrade onto the highway and the car started swaying and was unstable on the road. We tried to call both numbers on your envelope neither of which we could get through. We then had to drive back to the airport when we have time restraints to have to swop the car. The staff seem unsure what to actually give us now. All in all not a great experience or start to our holiday

Extremely disappointing! we had pre-paid the reservation on the Hertz website and once there they charged us twice as much! everything was supposed to be included in the price we had to pay extra fees not expected, the gps ... what a shame! moreover we had to come back to retrieve documents that they were not able to edit when we arrived! so we lost a lot of time because of them! I will never book with this company and I strongly advise against it

The car it’s self was fine but I wasn’t impressed with the customer service, I hired a car and when I tried to extended I called the branch for 5 hours continuously and nobody was answering the phone. I then had to drive all the way to the airport to extend my lease when I asked the staff why they don’t pick up the phone when customers call as I was calling all day they couldn’t be bothered and responded that they must’ve been busy.

I returned the car yesterday two days earlier 25 minutes before the deadline. Returned the keys to the office and asked the assistant if there is anything else I need to sign or get a confirmation. I was reassured that everything is fine and I will be refunded for the two remaining days I didn't use. Today I got an information from the call center that the drop-off was late (2 hours) and I will only be refunded for one day.

Terrible. We waited an hour, with all neccessary detail, for our pre booked, pre paid car, whilst their system was 'offline'. We have 2 toddlers. We opted to rather cancel the whole deal and rent next door from First Car Rental. The management was nowhere to be seen and the staff were completely lost. Really unwelcome start to our long weekend. Wasted about 3hours trying to sort it all out with hungry tired kids.

I had an issue when trying to pay for my reservation on the Hertz website. I called Hertz at King Shaka International and I was assisted by Preshnee. Preshnee went over and above the call of duty. She made the reservation for me and ensured that I got the rate as per their website. She also called me to ensure that I’d received email confirmation. Her customer service is exemplary. Thank you Preshnee

Got no issues with Hertz. Car was ready and the price was cheaper then any other Car Rentals. And the best was unlimited mileage. And they allowed you to return the car without full petrol. They will fill up and deduct the amount from your credit card. This helped us because we are not familiar with Durban. All in all, a very positive experience. I will for sure rent from them again.

What needed to be paid online and what was taken and what was reserved was different and resulted in me going from pillar to post to resolve the issue. For example the petrol component of approx R1400 was also taken off and put into reserve! Won’t use again. If there are costs reveal all on your contract page and not when an initial amount has already been paid.

We had an great experience and excellent service at this branch of Hertz. The car was exactly what we had ordered, all of the scratches were pre-listed so we didn’t have to crawl around finding them, no hidden charges or pressure to purchase options, and we returned the car with no problem at all. Great job to the employees at this airport hertz location.

UPDATE: Thank you Hertz King Shaka for contacting me and resolving the issue promptly after I posted the below review. Literally the worst. It's been over a week since we returned our car and we still haven't received our deposit back. No one at customer services is able to explain why or assist with resolving the matter. Avoid Hertz at all costs.

This rental experience was a game change and I have used pretty much every rental agency in SA, from the very first moment I was treated like family. They were so welcoming and assisted me in any way possible. Daniel and Saleem are two of the nicest people I have met. Will definitely use them again and hope that One of the chaps are on duty.

I’m a frequent traveler to KZN from JHB. Love the staff at the Hertz airport branch. Have never had any hassles with my bookings, always on time, friendly, especially the Manager, Ms Chandani Ranjit, she knows her stuff and has always been quick to solve any issues. Would recommend to all to experience it for yourselves. Regards. SJL

To wait 56 minutes to collect a vehicle is not what I expect from Hertz. Having 2 staff members on duty and no backup is even worse. What got my blood boiling is that I asked to speak to the manager, guess what not available . Not worth the wait or aggravation. I pity the 2 staff members having to cope with quess …

Very satisfied with the service from Hertz at King Shaka. Friendly, no pushing of extra insurance, helpfull, and nice. I forgot to fill up the tank before leaving, but they did not charged me more than acceptable for that. We also got the excact car type car we ordered. So we are very pleased with Hertz here.

Shame there is no 0 stars! Book, uber just to get told I failed credit score! No1 you had no authority to check without my consent! No 2 its a rental paid in advance! I spend thousands on rentals at different companies. O well hope that assists your business after most people will have issues after covid!

Renting period: beginning of Oct 2021. Thank you so much to the employees of Hertz at Durban airport, I had a scratch on the plastic front bumper and they didn't take advantage, they only booked the correct amount for its repair. Guys and girls, you're TOPS, you've just earned yourself a LOYAL customer.

I've been renting with Hertz for YEARS. Been with King Shaka Branch so many times but of all the staff members I've NEVER seen someone with the worst attitude than Nolundi. Her attitude is not helpful. When collecting a car, if possible I avoid her. Daniel is still the BEST even after 5 Years.

I recently had the pleasure of renting a car from Hertz and I must say it was a wonderful experience from start to finish. Special mention to Chandani and Goodman from Carpak for there great service . I highly recommend Hertz to anyone in need of a reliable and enjoyable car rental service.

very bad service. I was charge for re-fueling the car is though the car returned full. The last fill up was at Sasol garage less that 1km from the drop off zone. The company seem to look the km traveled and then charge you fuel on top of the rate / km you pay anyway. This is scam of note..

From front counter, Zintle Msomi you guys are the best and Siyanda Maphumulo always willing to help and checking your car and helps with your car especially when you return the car in a rush he affirms feedback and do better’s going forward. Best service by far.

Poor service. Don't call you back. Charged me for a waiver fee that I didn't want. Also charged me fuel even though I filled up the car. The assistant told me I would get my deposit back in two to three days, it been a week. I'll never use HERTZ AGAIN

The put a R15 000 hold on your credit card then do not refund it unless you call them but no one picks up the phone on any of their numbers. Seems they are just trying to steal money from customers. A month later and I am still waiting for my refund.

The serice was great at King Shaka Aiport.when i collected the vehicle the gentleman by the Siyanda was very awesome did a great job even when i was dropping off the vehicle he was there on time I'm sure i will use hertz again. …

10/10 customer service! I left my R3500 headphones in the car and with the help of Preshnee I managed to retrieve them and courier them back to CT. Honestly did not expect such kindness and so much help, but she really did me a solid!

The staff was/is friendly, they also have nice clean cars. However, they told me I have to wait for at least 7 to 21 days till I get my refund. It’s been 16 days and still waiting. I’m definitely not coming back. You lost a customer

Excellent service received from Cheryl and Ashlin from Hertz at the King Shaka International Airport. The 2 staff members were very welcoming and absolutely friendly. They made my first experience hiring a vehicle very pleasant.

Best Rental company by far. Prices are excellent and after service like no other. You get to decide the vehicle you want to rent and by far the best range of cars on fleet in terms of quality and mileage Thank you Hertz Durban

I was assisted by Siyanda and Bheki when I was dropping off the car. They provided an excellent service. They even assisted me with the charger. Keep up the great work, they made my day. Even picking up the car was seamless.

Just tried to ring these to make a booking. Very rude guy answers the call to inform me they hot no rentals at all and puts the phone down. Your website says otherwise. Won't be using you useless clowns again …

What a pleasure renting from Hertz at the King Shaka International Airport. I was assisted by the friendly and professional Saleem Nkomo, who made the whole experience a breeze. Will definitely recommend Hertz!

Terrible franchisee! Unethical! Billed more than three times the quote. Coerced into taking CDW and then charged for damages that it should have covered. Many additional charges. Simply don't go there!!!

We were very tired people who picked up our car on Friday evening, but the process couldn't have been simpler. Logan and Nathan were friendly, helpful and it was a pleasure to deal with them.

Great, affordable service. Clean fuel efficient car. Deposit a bit high but was refunded in a timely manner, minus a small amount for a chip in the windscreen. Will definitely use them again

Nate ,Chandani Top class service the best I've received in the industry. Will use Hertz every time. Quick and effective service! Thank you Hertz @King Shaka Durban International Airport

Excellent service, Manager Lenusha went above and beyond to assist, way before I arrived to pick up the car. This service is commendable and have Bern won over as customer definitely.

Thank you so much to Lenusha Seonandan and team for going the extra mile to ensure that our director received the car that he requested. Your great service is greatly appreciated! :-)

From the minute we booked until the last minute of dropping the car off, the process was smooth sailing. Thank you for the exceptional service Hertz, you made our trip so much better.

Always great service from the team, they always helpfull and friendly, no matter the time and they even know me by name. Very happy with their service... i give them 10 stars …

I rented a vehicle on 6 August and returned it on 8August. I have received final invoice and payment YET I am still waiting for my holding deposit to be refunded. Worst service

Awesome professional service when we really needed it after a day wasting hours away with a broken down vehicle. Thank you Nolundi! We appreciate your fantastic service!

Great service, very welcoming with great smiles. Twice now, they’ve gone out of their way to assist me, I will definitely be going back to hire a car from them again.

Good customer service. Very neat car was provided at an excellent price. Quick and easy hiring. Took them a few days to return my deposit back into my bank account.

Awesome service, from the time my family and I stepped in. I am terrible with names, shout out to the 2 guys on the right of your internet photo and Siyanda.

Great place. Car was nice and it took me a long way through 4 South African Provinces, and 8 cities. I put about 3500 km and no issues. Great road trip.

Get scamed for a radio Button that was missing from the beginning of the rental invoiced 2875 ZAR. Impossible to get an answer from the customer support

Grateful to the Durban branch team for always being such a wonderful and professional family for the past 7 years. Nathaniel and team thank you . …

Siyanda at Hertz King Shaka was very well presented, polite and professional. Great asset and would definitely use them again for my car hire needs.

Siyanda Maphumulo was of great service on my car rental return. Very polite and professional . He is definitely an asset to your business. …

Siyanda Maphumulo assisted me with my most recent corporate cross border booking. Excellent service both on check in & check out. Well done!

Wonderfull service and a friendly personality. Thanks to Nathaniel Niado. He assisted with a smile although it was late in the afternoon.

I have always had a great eprience with herts, thier service is top tier. But today Mr aharichand made it special. Thank you so much sir

I must say the guys front the carpark @king shaka are the best love they service keep its up guys.Siyanda,Saleem,Nhlanhla and Goodman.

Nolundi preshnee,Nathaniel, Goodman Mthuli I really appreciate the swift service everytime I am at Durban Branch. You guys are awesome

Provide fast and friendly service. Cars are always in good and clean condition. Will definitely recommend Hertz Car rental King Sharka

Always Excellent service from Zinhle, Bheki, Nhanhla, Siyanda, Ashley, Preshney, Nolundi. Salem. Happy to come by. See you again soon

Cheryl Ramanna from Kinh Shaka airport gave me a seamless excellent service with ease and a smile. What a breeze of experience I got

Very good service, was just a bit disappointed with the long wait inside but I was very impressed with the level of professionalism.

Quick and effective service in creating my profile as it is the 1st time using them. Dropping off the vehicle was also painless.

Daniel and guys where the best. I had a okay flight but these made me smile, with a great joke and then awesome service.

Happy with the service I received from the company, they even gave me a 1 on 1 of how to start the vehicle I rented

As there was a shortage at of vehicles , we were given the new quantum . Very comfortable and drives like a car .

Reception staff very friendly. Kept me comfortable throughout the rental process and off I go. No issues at all.

Friendly staff and very helpful people. Good communication towards clients much better than First Car Hire.

Excellent service from Akeel at hertz rent a car . He went the extra mile to assist me with my vehicle

No problems with the car or rental. Easy pick up and drop off and I got my deposit back after 4 days.

Siyanda Maphumulo thanks for your brilliant service and hope to see you next year happy new year.

Kind gentleman who offered us a trolley. Inspection was quick and easy. Our car was nice and car.

Siyanda Maphumulo thank you for excellent service, keep up the good work. Stay Blessed Andiswa PE

Great Service, thanks a million! Well done, Saleem, Daniel and Bheki !! See you guys soon again.

Wow! Friendly service, Ashlin went out of his way to assist me. Will definitely use them again!

Lovely service and quick and sufficient.. amazing prices and will always recommend to anyone.

Nathaniel preshnee nolundi, are always friendly and the service is always fast and excellent.

Siyanda Maphumulo excellent and quick service, highly recommended. Thank you …

Excellent service and the car. Thanks to chandani and akeel. Keep up the good work

Preshnee was very helpful and assisted me with the highest quality car on the line

Absolutely fab service . Great car. Great support system. It was just a pleasure

Car park Service was excellent thank to Nhlanhla, Siyanda, saleema and Good man.

Hertz . Best at Durban airport … and I have been using car rental for 35 years

Excellant service from Siyanda Maphumulo definitely gonna use hertz again.

I was assisted by Daniel process was made easy on arrival. Great service.

Great service received from Siyanda Maphumulo, very friendly and helpful.

High class very good service and the cars are clean and in good condition

Great experience, friendly people. Thanks Saleem Nkomo for the pick-up!

Wow, what friendly service from staff, awesome manager at King Shaka.