OMG. Sloooooooow. Unresponsive. Unable to deliver. We were the 2nd client to arrive to their office that morning and the last to leave. After they "processed" us, we continued to waited for nearly an hour with no car in sight and no feedback from the desk staff who were trying to not look at us or speak to us even though we were the only people still left without a vehicle in their office. It was like a scene from Fawlty towers. Clients who came after us were leaving with their vehicle, while the staff, clearly aware there was some sort of problem kept averting their gaze to pretend we weren't there. Finally we had to confront them. They were completely unfazed that we had missed meetings. They said the delay was because the vehicle was still coming from a depot. They had not seen fit to mention it before or when they took our money. Atrocious service. If you have plans for the day or are on business, forget it. You'd have driven faster from Jhb to Dbn , than picking up a car prebooked online car from this lot of inefficient, negligent fools. Don't waste your time here. Never again. Use an established brand like hertz or avis , or one of the others. What a waste of our friday morning and at the expense of missed meetings. If we had been told there would be a long delay due the car not being available, we could have taken a refund and gone to another provider. But this was kept from us and they still absurdly expected the elephant in the room to disappear.

Normally I only use Avis or Europa car, but hesitantly decided to try Woodford as it was way cheaper for an Audi A4 for 4 days… When I went to collect my rental the representative that helped me was very professional and friendly, process was explained clearly and he tried his best to process all the admin quickly. I was also upgraded without asking to a bmw 3 series at no cost by Shakir, he really made my day and I will only use this company as they are really impressive, this employee Shakir is management material and he should be promoted!! I was really not expecting such great service as this company is so much more affordable on their rates but in the end they exceeded my expectations, oh…they even dropped me off at the terminal entrance as I told the employee whom receives the car back upon returning at the end of the rental that I was running late for my flight and he immediately offered to drive me in the car to the entrance to help me make my flight wow wow wow! Thanks to the Shakir & the Woodford team at king Shaka airport, u guys plz keep raising the bar!

Good day Woodford Team, kindly post on Hello Peter for me.. The Amazing Customer service experience received from Alexfrom the very first contact made he was Exceptional, from being patient and polite to answering every question I asked.. He truly made me comfortable in my online booking experience, I rate u 10/10 Then when we arrived at King shaka.. Saneli was handed the riegns where we were checked in for our vehicle.. Friendly polite and professional care is what I received, I Rate u 10/10 Now the collection experience,All the gentlemen in office were quick and fast in bringing us our car, showing us what to do and what, as exp8on returning the vechile Every one of U were Great.. Thank u again for making my 1st definitely not last experience an absolutely Amazing safe pleasant one.. Looking forward to my refund now and better days ahead to the team at Woodford God bless u All

I received a WhatsApp message requesting this feedback. So here it is: The rental DIDN'T GO at all. My PA had booked me a Mercedes C-class because I was travelling with an important business associate. It had not been mentioned prior to her or myself that your company does not accept Capitec credit card. This was the only card I had on me, as my other credit card was still with the courier. Despite explaining that we were on a very tight schedule, for an event at which I was the guest speaker, your branch told me there was nothing that could be done to help me leave with the vehicle I had booked, days prior. So I went across to Hertz and despite having technical issues they worked quickly around it all, to ensure I was safely on my way with my business associates in the vehicle we had originally planned for our trip. So for this last experience 1/5 for Woodford, 5/5 for Hertz. TRUE STORY Regards Chile

Staff was very friendly and helpful. When I received the car, the paperwork said the km's are on 10630 but in actual fact the km's were on 10634. Four km's are not much, but in my case it would've made a difference because I only had 100km free for my trip. I travelled 89km with the car but had to put in nearly 10L of petrol before returning the car. The petrol consumption of a Toyota Agya is 4.8L per 100km, which tells me that the car was not "full" as they said and then I had fill up the car completely. With the petrol price as it is at the moment, this was quite an irritation. It's the small things that makes a big difference in the end. And it's these small things that made me feel that the company is trying to make an extra buck out of me without me noticing. Will I make use of you again? I'm not sure

The customer care person Kayla after 5 days could not resolve a double debit to my card which was done at the Umhlanga branch due to staff negligence and she seems to reply with standard paraphrased responses that do not resolve one’s problem. The lack of training on proper communication and understanding on how to manage financial queries could be an issue as regards the staff quality and their lack of experience which does not auger well as it really spoils the good brand and reputation of the company, whom I have been using for many years. It is the counter staff at the Springfield branch that were courteous and knowledgeable but unfortunately could not get any further with Kayla because she had closed off to provide further assistance as I still wait for my funds to be updated to my credit card.

I would prefer not to write this, but Woodford asked for this and it will also not be fair to Sebastian, whose service and help were outstanding. He deserves the recognition. After we left Sebastian's desk, we waited unreasonably long for the car to be "washed" before we were able to take it, while we expected to receive it by the time it was scheduled. If we had brought the car back an hour late (approximately the time we had to wait after the scheduled time) we would have probably been charged or fined. Apart from the exemplary service we received from Sebastian at the booking desk, his extra efforts were overshadowed by the disappointing delay, which caused us to arrive at our destination at an inconvenient time. (Date of incident: 1 September 2023)

Second time using Woodford King Shaka, And once again, I am extremely happy. When the guy called me to do a reservation, I agreed but explained I DO NOT WANT A TOYOTA AGYA ( personal reasons),however, when I got there, The only car that was available was the Agya , I explained to the gentlemen at the desk (Ashen or something like that) and he was very helpful, he and some other gentleman upgraded me to a STARLETT within 5 minutes, I was on the road. Dropping off the car was very easy and pleasant. Just a side note, I received a cheaper offer from another agency due to my ABSA rewards programme, however, i still paid a little bit more and chose Woodford due to their customer service, and I am so glad I did. will be using them again in the near future.

Best vehicle rental experience I've had. Woodford's service is very good and they're quite proactive. I was having trouble paying for my booking on their website and abandoned the booking, a short while after which one of their agents phoned me and reserved the booking for me anyway and said that I may simply pay upon collection. Collection of the vehicle took a while to process as I was a new customer and didn't have a credit card to pay the deposit with (it is mandatory), though once that was settled, it was a breeze receiving the car. Their rates and deposits are quite competitive when compared to other vehicle rental agencies and while their range of vehicles aren't as varied or numerous, the cars they do have are very good and high quality.

Poor service. Be careful when hiring and note the below: 1. Do not sign the digital inspection sheet at the office which they then print out for you to hand to the staff at the collection bay for “inspection”. By signing this Woodford puts you in a position to accept liability for damages when you haven’t inspected the vehicle. Also, even if you inspect the vehicle and point out damages, the printed out version is not regarded as valid. Rather request a blank unsigned version to inspect the car. 2. Take a video of the entire inspection and make mention of the damages. After doing so return to the main office and ensure they record this on their system as this seems to be a grey area that the company follows to ensure they evade accountability.

I had a poor experience at the King Shaka Airport Branch. My brother is an executive member of National car hire, which Woodford represents here in SA. The sales rep did not know about this and was not trained properly, she was very patient and tried to help us as much as possible. The regional manager on the other hand was a pain to deal with and made it an issue to get anything done. He purposely did not want to upgrade an executive member of national. On top of this, it is now two weeks later and the authorization on my card has still not been refunded. They are just holding money on my credit card for no reason. The return process was good although I’m still waiting for my authorisation to be returned.

Don’t fall for this trap. I booked a Toyota scarlet for R9k. When I got there Adrian Ray Naidoo told me that the car was not available he will upgrade me for free. He ended up charging me more than 7k which was 17k more charge. He kept on insisting that he didn’t charge more. He then realized the mistake he did, he then called the supervisor and he told me that by Thursday I will get my money. Come Thursday I happened to be at the airport and I decided to go check. Same guy was there. The supervisor was different he said well I’ll get my money when I return the car• Like what? Are you serious? I already left 4K deposit. The other manager said oh well you can but return the car. I’m shocked

I've recently hired with woodford and I am beyond satisfied with the service that I've received with Sebastian Moodley. He displayed such professionalism and true ethics from the moment I walked in. I've had some bad experiences before with woodford but he has changed my mind and set the bat quite high. He helped me with my booking, throughly checked all details before asking me to sign, explained each detail and carried my luggage all the way to the car. He further went on to check the car by himself and was ethical enough to check the fuel which he sorted out to ensure that I leave with a full tank. Thanks to the service that he provided, I will definitely be using woodford again.

Best price I could find anywhere, booked before hand and they kept me updated the whole way up till the morning of the booking. Their office was easy to find and they had my car ready (got a bit of an upgrade) when I got there. Petrol station just outside of the drop-off point for car rentals helped a lot so I could refill before I gave it back. Staff were friendly and efficient, took less than 5 min to complete the pick-up, drop-off was before they opened so I literally parked the car and dropped the key in their return bin. Deposit was repaid within 3 days. Honestly the only car rental service I am planning to use going forward.

Someone in the Woodford branch King Shaka; opened a second contract on my name whilst renting a vehicle. 2days into my holiday a second deposit was debited off my account. It is 2 weeks later and I still haven’t received any deposit back neither has the issue been resolved. I do believe it was fraud and as a customer I have to sacrifice the consequences of it. I don’t understand why I have to wait 2 weeks for a deposit to be paid back when all was good on return of the vehicle. This is unacceptable and I’m very disappointed in Woodford as I always received good service in the past.

Upon landing at King Shaka Airport, we went over to Woodford Car Hire to pick up the car we had hired for the weekend. The staff were friendly and helpful. A lovely air-conditioned office which is a bonus in the Durban area!! The car was thoroughly inspected by the worker and by ourselves for a general checklist on the condition of the car before driving off. The car was checked, documented and off we went. The car was clean, neat and tidy. Upon returning the car, it was rechecked and we were off!! An overall stress-free experience and I had no issues with this car hire.

Woodford made us wait an additional 30 minutes to receive the car as the car was not ready. When we returned the car with a full tank ahead of schedule at 5:25pm which the attendants confirmed was fine, they instead logged that we had returned the car at 6:07pm and added an extra day on the invoice. We went to the offices to demand clarification and an email was sent to rectify the issue, yet we were still charged the extra day deduction from the deposit. This is inspite of having the entire situation recorded on video. We are still awaiting a resolution or refund.

Disgusting service A Call back was promised but never fulfilled. I had to drive to one of their locations to get further information on returning the vehicle early. My deposit refund has not been received despite a promise on their agreement that it will be done within 72 hours, it is now 96 hours and Still waiting despite returning the vehicle early, in perfect condition and a full tank of gas! I was told not to use them against my better judgment. Date of experience: September 25, 2023

The website does not link to the branch, we booked a car seat, get off the flight and no car seat for my 3 year old. Then I get told how they will drop it from the invoice so I must not worry about being charged. Really, do you think that that is the concern for my child. Insensitive and not what I was promised in terms of my booking. Staff were great and the car was as I booked, no issues there and pleasant on the front. I am mixed if I would use Woodford again. ……

RA Number - KS-66650 - Excellent service from the staff at Woodford Car Rentals at Kingshaka Airport. I got there to pick up the car, only to find that it was an automatic, but in no time they changed the car to a manual. The car was very neat and clean. The staff at the collection point, Sebastian Moodley - great service, friendly. He made sure the car was thoroughly checked before we left. Thank you for the great service throughout. Keep it up.

Hassle free rental experience from the guys at Woodford Car Hire King Shaka. They upgraded me to a bigger vehicle at no extra cost, and it was practically a brand new car, only about 750km on it. I've used other car rental companies before, and thought I'd give Woodford a try, definitely my best experience with a car rental company by far. Their staff was super helpful and handled everything professionally. Would definitely hire from them again.

The front office staff is very professional and I appreciate their professionalism. The guys at the kiosk, who checks the cars and receives the cars need to be trained and understand customer care. There is something about them that taints the brand or that makes the experience a bit sour. They ignore you and they are impatient and just not nice. Atleast I was attended by 3 of them and they all were not up to scratch. That's my honest review.

Pleasantly surprised how good was the hire. Service desk was impeccable. Price for Lexus were highly competitive. Clearing my deposit seconds after returning the car with full tank was new to me. All other car hires you wait days and even if the car is full, there will still be petrol charge. Hope they do no change as they were never my first service provider and if this is their service and costs, they will be my number 1 service provider.

Absolutely pleasant encounter with Woodford car rental. They were the cheapest by far. Other car rental companies had the same class car for almost double the price. The Agent at King Shaka Airport Sebastian was extremely helpful and ifficient. The best part of all my full deposit was in my account within 5 hours of returning vehicle. If there were 100 stars , Woodford I would give it to you. Thank you for the great service .

Awesome service and the gentleman that helped me collect was very friendly and efficient and had a great understanding of customer service. Gentlemen that showed me to my car were awesome. They collected a trolley, help me load and unload my luggage and were efficient when checking for damages. Will definitely by my car hire company of choice and to add to that were the most reasonable of all the operators.

I called into the office today to get more information regarding a car hire and the deposit process however the agent was so rude and unprofessional. I called into Thrifty car hire and was greeted with such friendly service and managed to get more information regarding a sponsor rental as I do not have a credit card. The agent at Woodford certainly needs more training regarding customer care

Big ups to the manager Desigan extremely accommodating we hired a compact SUV auto however upon arrival there was only a Manuel he actually upgraded us to a bigger SUV at no extra charge phenomenal service will only use woodford when I'm in DBN thanks to the team aswel hassle free inspections also you dont wait for ur deposit will definitely use you guys again keep up the excellent service Mr Desigan

When we arrived at Woodford car hire to pick up the car that was booked well in advance, despite receiving a what's app message in the morning before we left to say the vehicle was ready for us to collect, it was actually not ready, we had to wait 35 minutes, as it was still in the wash bay. In all my years of renting vehicles, I have never experienced this before. Totally unacceptable.

Something that would have been outstanding… Courtesy call to inform you that you forgot your valuables in a car. But I guess you can not ask for heart when hiring people. I forgot my Versace sunglasses in your car after leaving in haste, hoping not to miss my flight. I can imagine this happens frequently, but must mean your checkout guys benefit a lot from client oversight…

Amazing service from Thabiso Zama. We were rejected from Thrifty for petty reasons and Woodford car rentals found them as no issue reasons. They gave us a car better than the one we booked at Thrifty and we had the best time! You guys really saved our vacation. Thank you to the whole team who were such humble and helpful people. More prosperity to the company.

Very happy with the rental and most reasonable hustle free. If they had remembered to put the renewed license disc would have given a 5star...not sure how I did not check it too before leaving airport. I got a ticket but they sorted it out quick but delivering it to us. Highly recommend the Mercedes Vito 8 passenger as had great mileage for fuel.

Hi Fetching the car from Springfield and dropping the car at King Shaka Airport was such a breeze, the Woodford team was very helpful and patient, Dayalan even brought for us a trolley without even knowing if we'll need it, and guess what, we actually needed a trolley. Thank you Woodford team, please keep up the excellent work Regards Zay

Horrible experience. Woodford charged for fuel even though the car was filled at the airport on return. I shared the receipt with them. Useless Whatsapp customer care. They asked me to repeat the complaint by email. No point in having a Whatsapp if they can not help. Offer to help, contact CEO etc but all false. No help. No contact. No CEO.

Terrible, booked a child seat, phoned ahead to confirm that one would be an available. Upon arrival there were none on site. Would have been stranded at the airport had Avis not come to the rescue. Edit: hits keep on coming, now Woodford refuses to give me a full refund for a booking they themselves were not able to fulfill. Outrageous

The person who attended to me on Friday was very professional and friendly. I was in and out in less than 10 min. I've used Woodford twice now, and I have had rwo really great experiences. Woodford has become my car rental company of choice. I would recommend Woodford to anyone. Thank you for your kind and professional service

Excellent service The staff were super friendly . Just landed and the car was ready for collection . The care i hired was perfect for my family. It was in immaculate condition. The rates were affordable as well I would recommend Woodford without a doubt Returning the car as well was hassle free Well done Woodford

From the booking of the vehicle, to the constant communication via whatsapp leading up to me collecting the vehicle was impressive. Collection of the vehicle and professional attitude from the counter agent was a pleasure. The vehicle provided was top quality and our overall experience was the best. Thank you

Always the best service and friendly staff. In cpt and durban. Ashwin in Capetown is truly a special and amazing human. Kind and always helping. You guys are lucky have such great staff. Preshen and shikar in durban are so helpful and always caring. Preshen Goes above and beyond to make sure I'm comfortable.

I was served by the most amazing patient of young men - who put of with my demands. He had to change vehicles as the one that I booked was not available, and then had to show me where everything was in the car. This young man will go far in life with his attitude and helpfulness

I wish the Woodford team could improve on getting cars ready as much as we pay in advance. I was very disappointed as I had to wait for the car from depot for about an hour. Otherwise, I was given a car that was still brand new and made my visit so amazing and wonderful.

Woodford always meets my expectations for it's efficient service. Pick up and drop off was quick and pleasant. Refund of our deposit and an amount owing to us was also prompt. We will continue to use Woodford in the future and also recommend them to friends and family.

I had the last flight to Durban which was delayed as well, but the staff waited for my arrival, even if it was pass their closing time. Also in the morning, they had people waiting before opening time. They have provided me with great service. Thank you Woodford team.

What a pleasure dealing with Woodford! From the very first interaction, they were pleasant, helpful and knowledgeable about their product. The car was super clean, drove exceptionally well and just a pleasure to be in. Will definitely use Woodford again. Bravo.

Just want to say thank you for FANTASTIC service at King Shaka International Airport yesterday. Car was ready when I landed. Flew in and out for the day from JHB. By the time I boarded my second flight my deposit was back in my credit card. Thanks very much!

Great service, amazing staff! The overall service experience was the best I’ve had and I actually received the exact car that I reserved. Special thanks to Billy who takes care of customers at the pick up/drop off - so professional and with a heart of gold!

A brilliant experience from start to finish. I can highly recommend them. The vehicle was awesome and the customer service impeccable The pricing was also very competitive as I shopped around extensively. Book with them! You won't regret it. …

Very pleasant experience renting from King Shaka International. Vehicle was spotless and inspection was done thoroughly prior and after. No hassles receiving the vehicle, very friendly service. I'm a satisfied customer and I do recommend Woodford!

Everything was great except that the car smelled like tabacco smoke evey time we opened the door. Appreciate this is a difficult one but please try and make sure customers understand this is not unacceptable and perhaps ypu should penalise them

I would avoid hiring from Woodford car hire King Shaka at all costs. As a regular traveller I learnt my lesson. They refused to rent a car to me as I did not have my credit card. I also stated when booking initially that i won't be having

Very disappointed this time around. Car took longer to receive than my flight from Gauteng. Inspection sheet , car key tag and vehicle all had different registration numbers. Billy and Sashan were both extremely unhelpful. Vehicle meter

Reasonable price, good communication, easy booking. The pre-check-in option didn't work as it didn't accept my licence number, so that would be good to fix. Would also be nice to communicate whether the preferred vehicle choice is not

Cool car and excellent customer service . I was delayed by 2 hours and was still able to get great service and awesome car! Keep up the good work, see you on my next trip to the province! And it was my first time with Woodford!! …

Excellent service. Helpful Staff. My son forgot his gaming console in the vehicle upon checkout. After contacting the office, they were kind enough to hand deliver it to me at the boarding gates. Wonderful experience overall.

I paid my deposit and everything and were unable to take the car as I left my creditcard in my car at OR Thambo. Had to hire from another company. Never received my deposi as promised by the staff member back from Woodford.

Despite a a bit of wait on arrival the service made up for it and they gave me a lovely car even better than what I originally ordered Zubair was very kind and helpful on return.Great experience I will use them once again

Do not rent with these guys. They gave us two different cars, neither of them worked and we wasted more than an hour and then had to drive in the dark. Avoid! They clearly do no checks or maintenance on their cars.

Did not have a auto available. Gave me a manual. Car was not clean. It drove badly. Has a terrible shudder at around 110km/hr. Seems its hit and miss with Woodford. Sometimes good and sometimes horrible …

I've used Woodford for more than 5 times now and saying I'm happy is an understatement. The service is always impeccable, the cars are good, the price is very competitive. Keep it up! See you on my next trip.

not worthy of a star. Incompetent staff and very laid back as If we are doing you a favour in supporting your brand. 1st and last time using your services. Customer interaction is pathetic to say the least.

The service was excellent. The car was exactly what I hired. It was also in a very clean condition. On the day of collection everything was done within 10 minutes and the team was friendly and polite

I have been getting my cars from this Company for over 10 years and i have never been disappointed . This one also from booking up to car collections - service has been exceptional ! Keep it up !!

Loved the service received. The car was ready when I got off my flight. Returning the car was a breeze. I received my deposit by the time I landed back in Joburg. I would recommend anyone to them.

I have used Woodford quite a few times and had no problems very accommodating and courteous team. On 2 occasions had my vehicle upgrade at no extra cost recommended to all my family and friends

Staff was friendly, on point and very helpful at the King Shaka airport. Booking ref was 4979180. I even got upgraded to a bigger vehicle at no cost and my deposit was refunded within 24 hours.

Great service, helpful staff. Only suggestion is perhaps to remind clients with overseas drivers licences that they need to draw money for the tollgates that only accepts local credit cards.

The experience when making the booking as well as the interaction with Staff was effortless and professional The whole process of collection and return of the vehicle fantastic Thank you

The best car rental i have ever used, the exceptional service, the comfort of the car and it was a brand new car. Deposit refunded with few hours. Thanks so much, God bless you.

Great service and reasonable prices! We had amazing customer service from Alex at the King Shaka Airport branch! The team were really helpful and also super friendly and smiley!

First time that I’ve used Woodford car rental. (Toyota Corolla) But was satisfied with their professional service. Thankfully no incidents or trouble encountered on the road.

Preshen from Woodford gave an excellent service- He was really customer centric, helped with my bags and kids and ensured that securing my car was quick and easy - Preesha

Good service. However Pre inspection was not done with me upon collection. When car was returned there was old damage under the front bumper. I was questioned about it ?

Hi It was an absolute pleasure dealing with you guys from start to finish. Will definitely hire from you guys the next time I need a vehicle. Keep up the good work.

All good but the car you orovided was extremely heavy on fuel. I requested a Picanto and you gave me a Toyota aygo. 150 km I had to fill R354 petrol. Ridiculous

Best rates on cars and they always keep you updated during the entire process via whatsapp . Can do with a bit more variety of car brands to their collection .

Sebastian Moodley was amazing, his service to me was excellent and I highly recommend him and Woodford Car Hire. Thank you so much Kayleigh Thompson

Good service, clean car, however I was concerned that there is no e-tag in the vehicle. Thank you to Preshen and the office team for their service.

Excellent service, very friendly and professional staff, vehicle was clean and in very good condition, will definitely use their services again!

Very efficient check-in at KSIA, very pleasant lady and probably less than 5 minutes which was perfect. Would definitely book with you again.

Dear Alex and colleague. Thank you for excellent service on 1 Dec at 9pm. We were tired and just came in from CT flight! So thank 100% happy.

DInolan Naidoo was very helpful, kind and took his time to explain the conditions, check the car and show me how everything works.

Excellent service by Dinolen. He went out of his way to assist. Overall a great experience. Clean, effective and efficient.

Excellent service from Nevlin Govender. Keep up the good work, your professionalism and customer etiquette is top notch.

Dayalan Gounden as always very helpful and extremely professional. Thank you for the great service

The service was great, the car was economical. Now we are just waiting for our deposit refund

Very good service. Got my deposit back the same day. We'll done. Will be using them again.

Awesome service and great rates. SUV booked was out so they gave complimentary Audi A4

Car wouldn't start. I phoned the emergency no. They referred me to the branch.

Preshan Pillay was amazing! Thank you always for the great service woodford

The car was clean and reliable, loved the treatment, keep up the good work

Hi I returned the vehicle on 29/11/23 I was attened by Dinolan Naidoo.