Integrity Auto Group

245 reviews

12836 San Pedro Ave, San Antonio, TX 78216, United States

integrityautosa.com

+12103148500

About

Integrity Auto Group is a Used car dealer located at 12836 San Pedro Ave, San Antonio, TX 78216, United States. It has received 245 reviews with an average rating of 4.2 stars.

Photos

Hours

Monday10AM-7PM
Tuesday10AM-7PM
Wednesday10AM-4PM
ThursdayClosed
Friday10AM-7PM
Saturday10AM-7PM
Sunday10AM-7PM

F.A.Q

Frequently Asked Questions

  • The address of Integrity Auto Group: 12836 San Pedro Ave, San Antonio, TX 78216, United States

  • Integrity Auto Group has 4.2 stars from 245 reviews

  • Used car dealer

  • "***Buyer Beware*** While our Sales Associate Charles, was nice and helpful"

    "I just have to say that I will never buy a used car from any other place ever again! This company and the employees that work there went far beyond exceptional service for me"

    "Worst dealership ever , “managers” are very unprofessional and give the run around "

    "I’ve held back on doing this because I thought they would help and get done what needed to be done"

    "If there was a 10 star on here I would’ve definitely chose a 10! I recently just purchased my first ever car from integrity and let me just say that everyone who helped me with the process made it a wonderful experience for me"

Reviews

  • Cheryl

***Buyer Beware*** While our Sales Associate Charles, was nice and helpful...the Owner "Jimmy" was rude...completely unprofessional and ruined our experience. We had a check in hand...all we wanted was a warranty on the transmission he had replaced. When Charles couldn't come up with it, I asked the owner who was on a cigarette break...he said it was in the carfax. I handed him the carfax stating there was "No Warranty". He abruptly handed the papers back and said" Maybe this car isn't for you!"and proceeded to ignored me while he finished his cigarette. We contacted the repair shop, who stated they switched the transmission out with a "used one" and could not guarantee anything. Didn't feel right, so we left frustrated and disappointed with their poor customer service. Charles got back with us that same day and agreed to have our mechanic look at it. He kindly took it to our mechanic. After further review, the car seemed to have been in an accident which was NOT on the Carfax and the transmission was showing signs of failure. Thankful for an honest mechanic who thought it was NOT a good investment. Best advise...have your car checked by a trusted mechanic BEFORE you buy. We took our business elsewhere and purchased a reliable vehicle from a dealership with 5 Stars reviews and excellent customer service. They don't live up to their name. They lack professionalism and quality customer service. Their vehicles are not quality vehicles.

  • Kelli Swails

I just have to say that I will never buy a used car from any other place ever again! This company and the employees that work there went far beyond exceptional service for me. After being involved with an accident where my car was claimed as a total loss, they were able to very quickly get me into a new to me vehicle even though I was facing credit issues and made very little money per month. The day that I bought my car within 1 hour I was involved in a second accident which also became a total loss. Not only did they go out of their way to ensure I could get into yet another vehicle quickly, they worked with me for the deposit on the second vehicle given the unfortunate circumstance of my situation. They also have performed minor repair work on the second vehicle quickly and efficiently on very short notice and charged me less than any other repair shop would have charged by Miles. It truly shows me that there are still people in this world that actually care about their job and care about other people and I just really appreciate Chris and all of his staff over there at integrity Auto from the bottom of my heart. So long story short I would recommend integrity Auto group to anybody who is in the need of a new to you vehicle! I am definitely a satisfied customer and one of their biggest fans! Kelli S.

  • Isabel V

Worst dealership ever , “managers” are very unprofessional and give the run around . Called to speak to a manger due to a vehicle that was sold that has mechanical issues with $10,000 in repair costs , looking at the other reviews I’m not really surprised now . Also Come to find out I wasn't even speaking to a manger . They give themselves manager positions I guess . They threatened my family member “ pull up and catch these hands fool” They of course know what’s wrong with these vehicles when they purchase them to resale but once you sign those papers it’s on you . So please beware before trying to go and purchase a vehicle from them . A lot of these reviews are complaints that should not be taken lightly . Carlos and Jose the worlds greatest sales men , ( with as much sarcasm as possible ) the biggest pair of rats just wanting to get into your wallet . The owner should really watch who he hires , crazy unprofessional.

  • Isaiah Martinez

I’ve held back on doing this because I thought they would help and get done what needed to be done. I went in March 1st of 2022 to purchase my 2010 Camaro ss, we talk numbers and get paperwork signed.. mind you I’m excited for it being my very first lot car.. not even 2 hours later the engine starts knocking.. It’s been going on 11 months since I’ve had my car and it’s just been a back and forth thing with them on getting fixed it’s always one thing or another and I’m tired of it. I do my part on my end to get my car back and they proceed to do nothing. They are also holding $1000 from me that was supposed to go towards a new engine for the car but as of right now my car sits at the dealership with just the engine pulled and nothing else. If management sees this then give me a call so we can sort this out and get it DONE and if not then so be it. I’ll change my review once I get my car back

  • Sarah Morante

If there was a 10 star on here I would’ve definitely chose a 10! I recently just purchased my first ever car from integrity and let me just say that everyone who helped me with the process made it a wonderful experience for me. I especially want to appreciate John Lopez, Chris Gomez, and Ruben Medina for guiding me through it all, I was really nervous at first because i didn’t know what to expect but with their help I was able to drive away the same day with my new car. I can also take my car there if I have any questions or concerns, it is definite that they will take care and answer any questions I have. I recommend everyone to also have a Satisfying experience just like I did.

  • Michael Bryan

Even though they helped me get the best deal and did everything possible for me to drive off the lot with what I had, a day or two after I already have things wrong with the car. From a power steering fluid leak, to breaks screeching, it has a noise every time I start it up and there’s a noise when I start accelerating, when I test drove it, it was fine but the next day already started having problems, now I have to spend more money on top of monthly payments. Great customer service but doesn’t fix the problems with car.

  • Gary Alaqinez

This is the worst used car lot Iv bought a car from.. They make all these promises and make sure I tell the bank the car was good when it was in the shop. And still after that I couldn’t drive my car for 2 weeks after that due to car over heating.. the windshield was broken yes they fixed it and they broke plastic pieces on side and messed up the dashboard… and car was missing arm rest and the promised to replace and it’s been over a month and still nothing but a run around with them…

  • kailey stewart

Nick went above and beyond to make sure me and my car was taken care of. Not only did they replace my tires and fix my alignment but went out of the way to make sure everything was taken care of even after i left the lot. They definitely know how to make a customer happy and feel secure about buying from them! Nick treated me like family and i would definitely recommend them if your looking for someone who is honest and cares for their customers. Keep up the good work guys!

  • Mario Mann

Carlos and Chris and honestly the whole staff was just outstanding from jump street. They willing to help us out to get us in our new vehicle and was willing to do all they could to make sure they get you in a comfortable spot. I would highly recommend going down to Integrity to get yourself right. They’re trustworthy and hard working to get you exactly what you need. These words truly couldn’t describe what me and my wife’s experience truly just a excellent set of people.

  • Emeliana Punahele-Yau

Alex was fantastic! I saw the truck I wanted via the Navy Fed car buying service, got pre-approved in minutes, and immediately called Alex. He answered, we talked for a few minutes, and an hour later I was sitting in front of him signing paperwork. Super friendly, responds promptly, and overall excellent customer service! If you're looking to buy a vehicle, ask for Alex Longoria - he'll take great care of you! Mahalo Alex!

  • Juan Martinez

Had an awesome experience here! I appreciated the transparency and patience delivered for me and my wife as we were cautious of scrupulous dealers, but Charles and the crew really took care of both of us throughout the process. We felt respected and welcomed. The truck we purchased was in perfect shape for our growing family. Thanks again Charles & Crew!

  • Laura Mendez

Brought my son to officially get his first car. Brandon was his salesperson and was excellent and patient to make sure my son got the car he wanted. With the help of the finance staff were able to give options on purchasing the vehicle. They even corrected the pricing on the vehicle. It was refreshing. Thank you Brandon and Alex on helping my son.

  • Terrell Washington

Everyone there was great and had a great attitude when they greeted me. They also made everything go smooth. Alex did a great job not only picking me up, also making sure that he put me in the car that I chose. I will recommend not only him but everyone there to get a vehicle. Thank You!!! Great Job!

  • Priscila Aguilera

Our car sales man was named Benny . We are very impressed and thankful for a wonderful experience from him texting us right away to making sure all of our car needs were meet! It was a smooth transaction as well and he was very patient and professional job overall! Thank y’all for our beautiful car!

  • Blake Woodruff

Just an incredible experience. They do an amazing job regardless of your past. They have been super helpful and I got the exact car I wanted. Also made it super affordable as well. Would recommend this dealership to absolutely anyone. I am a forever customer now

  • 1fastSRT4

I just got my car from Charles at integrity auto super fast deal great price and everything went smooth, if you looking for a vehicle don't hesitate to contact Charles to get you going no hassle, also Jimmy and Alex finance managers are great too

  • Amanda Luna

This place was amazing. I would suggest this dealership to everyone. Alexander Longoria was my car salesman and he went over and beyond to make sure i was happy and satisfied with my purchase. Thank you Alex for everything, I love my car.....

  • Alexia Hankins (No.4 Love Lane)

My experience was great from the moment I made contact with Integrity to the moment I walked away with the keys to my car. Jason was my salesperson and he was amazing at listening and he was focused on helping. I’m a single Mom and needed a

  • Mandric Clark

I’m just telling you guys my experience not slandering or telling lies. I called Joey about a 2012 Jaguar, I asked were there any issues with the car or was any lights on dash. He told me the car was fine. So I then negotiated a price sent

  • sidney nyoungho

Friendly staff, but cars are not reliable. Bought a 2014 Cls250 and on my way back noticed it had lots of issues, went back to change it and was offered a 2019 Nissan Sentra which had issues with the steering and transmission. I managed to

  • Lance Standley

John was an amazing salesman. I wish we could have bought the Lexus from him. We are teachers and he went above and beyond to help us. He even congratulated us on our purchase from another dealer. Ask for John if you want to purchase a car!

  • Minecraft Boy

Had a great experience with Alexander Longoria. If you are in need of a car and need help getting approved get at my boy Alex. My guy gave me all the answers to questions I asked and my time there was pretty fast and very easy. Got into a

  • Dwayne Castillo

Hands down the best car buying experience when looking to buy a cash car! First off Alex was very courteous and professional during our visit, gave us time to throughly look over the vehicle we were interested in prior to going on a test

  • Dominic Jackson

Past weekend I was available to purchase a great vehicle Big s/o to my sale guy Carlos, to Alex and Jimmy..they truly work with you and make the process fast and smooth as possible.. Highly Recommended Great Place to buy a vehicle !!!

  • Rodolfo Jr Pantoja

Terrible experience with the Integrity sales team. My car began overheating and I had to take it back twice both Chris , and Joey were extremely shady and sold us a lemon. They do not live up to their name, and I would highly advise

  • Michael Harkness

Allonte hooked me up with a good deal. I was about to go rent a car but changed my mind and went and bought one instead. Allonte is the man to go to for your needs and the staff is very friendly and everything worked out very well.

  • Tamyra Stock

Well aren't they a bunch of scam artist, and to think they're name is what it is, they better give my mother ALL her money back. They should be a ashamed of themselves for operating the way they do, wolves in sheep's clothing. Smh

  • Joshua L.A Stephens

Gotta give big shout out to Allonte by far best, you looking for a car go see him! He has anything you need for your budget type and is there for you to help you get what you want! Highly recommend Integrity to everyone!

  • John Haughey

Go see Nick there. Had the best car buying experience ever. He's honest and will get you the best deal that suits your needs. He won't oversell, he will fit you into a car that he feels suits you. He will

  • Michelle Ordaz (Micki)

Hands down at this lot. Alexander Longoria was my salesman and he did everything he could for me as a trade in. Now I’m leaving with a new vehicle off the lot same day. I would 10/10 recommend this place.

  • Jay Martinez

if i could give this place 0 stars i would . i bought a 2012 mercedes benz c250 from this lot and not even 2 weeks later it doesn’t start and it need a whole new engine. these guys sold me a car knowing

  • Anthony G

Service was great guys where very helpful and really good at negotiating price with and helping me get the car I wanted and the payment, would definitely recommend people to come take a look!

  • L G

Nice cars and great sales people. Our sales guy was named Daniel and he was awesome! We were just looking and still undecided but would totally buy a car from them and recommend this place.

  • Rosalinda Molina

Great experience! Charles is the best! Made sure to do everything to help me get into exactly what I wanted! Alex was also ever helpful with everything I needed to know! Highly recommend!

  • Ruben Amaya

Just bought a Cadillac there, the people there are good people they helped me every step of the way and the finance manager worked with me, I'm glad I purchased my first car there

  • saul rocha

If your looking for a reliable vehicle at the right price come see Alexander Longoria! Awesome experience purchasing from this dealership. I highly recommend Integrity Auto Group

  • Juan Z

Daniel and Alex were great at helping me out when I needed it the most. Lots of laughs with them. Great guys. Stop by and get a great car and they will help you out. Thanks guys

  • Barbara Peterson

This is the best auto dealer! When my car was totaled they came through with a vehicle that exceeded my expectations and were so pleasant to work with. Highly recommend!!!

  • Sidney Wall

I had a very good experience with quality auto group, they were very professional and the whole process was very smooth! Great customer service with Carlos and Alex!

  • Ashton Gutierrez

Rudy was absolutely amazing! I was struggling to get a car for a while and Integrity helped me out so much! I would definitely recommend and definitely check out!

  • Theresa Diaz42

amazing customer attention crystal clear deals fast but not so fast so you don't get confuse and you get what you want thanks to alante for the nice job.

  • Toby Harris

Integrity auto group is the best great people Alex. Charles. Jimmy was great. They did a good job getting approved and a car right away fast and easy .

  • Ivoree Rivera

Im a first time buyer & i really recommend going to Chris! He was very helpful & friendly. He’ll definitely make it happen for you!! I love my car ❤️

  • David Nieto

It was a great place to get a vehicle s,taff charles is very attentive he will work with you and make it happen just awesome people and great cars.

  • Jaana Hull

I loved buying my escalade from these guys. They had great customer service. The best thing is "no malarkey" honest people make me happy! …

  • michael betts

Alex and Jimmy are great this my second car with them They have helped my credit My sister has bought cars from here They treat us like family

  • Herm F

This is a Great place to buy a car. Great customer service, great attitude and they will work with you. Ask for Alonte. He will hook you up!!

  • Nicole Dunan

Yayyyyy! I had the most easy experience ever ,Alonte was a great sales guy. I would really recommend to go to these guys. They are awesome.

  • LeiLani Chavez

Rudy and the rest of the team is amazing, they truly helped me out and get into an amazing vehicle OF MY choice! I am a happy woman …

  • Abygail Lomas

Rudy helped me get into a 2012 mustang. I was in need of a vehicle and he really helped me out. If you need a vehicle please come see Rudy

  • Alexander Longoria

Awesome Customer Service, Very nice inventory! Sales, Daniel Chantaca met our purchasing expectations. I highly recommend this dealership

  • Shelton Grant

I definitely recommend integrity auto group they’re super helpful and very fast and easy process, shout out to Brandon for all the help.

  • bessie jones

Amazing car dealership treated my son truly like family I love them please come and get your own car Allonte …

  • Katie Kirkpatrick

The service was amazing and the sales man Brandon and finance manager Alexander are very fair and honest. Highly recommended.

  • HI CONWAY

Shout out Charles! Relentless! Faced a few obstacles but they did everything the could to work out a deal. Great service

  • James Gutierrez

One of the best car lots in the City. Very friendly respectful ask for Alex and he will take good care of you

  • Anna Gonzales

Great workers and very satisfied customer thank u all so much but most than u Carlos for a great job

  • Lesleed Tapia

Alex was amazing got us in a Benz dream car made process so great !! Recommend def

  • Jennifer Fernandez

Come to intergrity and talk to Charles he was great to work with in get my car.

  • Richey Tanksley

Rudy did a great job putting me in a very nice vehicle. Thank you Rudy!

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