I ordered a regular oreo shake. They were out of oreos. No big deal, I told him make it a strawberry then. He brings me a small. There's 2 sizes regular and small. So I ask, hey is this the right size I paid for a regular. He said yah. I told him no I wanted the bigger one I get a shake from Jack all the time. The kid tells me a regular is a small and proceeds to argue with me. I guess you don't get what you pay for at this location. To top it off what is with this younger generation that can't admit when there wrong and argue with customers. If he would have said my bad, I made a mistake, I would have said mistakes happen don't worry about it bro. But no, he argued instead. I just walked out. Don't got time to argue. Just next time if I see him making my shake I will request someone else make it.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 3

This Jack in the Box location always seems to have their lobby closed so that the workers can fool around and only do drive through. Its always a different excuse from each worker. One told us their computers were down but conveniently only the lobby ones. One said it was because the restrooms were out of order. One said they opened at hours that aren't at the hours posted on the door, hoping that the 6 people waiting outside past time would just leave. In the pictures posted you can see the workers poking their head around the counters to see if we were still there. If you ask for a manager theyll tell you there is no manager. This keeps happening so... maybe they really DONT have a legit manager present. Is corporate unaware they do this at this location? Even the "tell us how we're doing" number is disabled. What terrible business.

You are on to something Bones. The drive thru is closed consistently, counter the the sign on the window. I have had countless sit downs with Kimberly the manager of this Jack in the Box. I am local and i rely on local businesses that promise 24 hour service to provide 24 hour service. I have made this clear to Kimberly and her General Manager Jamal. They Have continued to give me lip service, assuring me things will change. In the past 6 months i have been here probably 30 times. The occasions i come here, they are out of uniform, the drive thru is closed, the lobby is closed, and Jamal doesn't care. Jamal is the real person to blame here. All the other kids are teenagers, they do what teenagers do, avoid effort and accountabiily. Jamal is the problem here.
Food: 1
Service: 1
Atmosphere: 1

UPDATE:Because of past experiences I have avoided going here until last night. I ordered 2 tacos and a side salad. I was told there were no salads but when I got to the window the young man and woman said they world make one for me, so they did! What a nice surprise to be treated so well. Thank you. This night crew is doing a great job - I will let the folks know that stopped coming at night. I was unable to order even though there were three cars in the parking lot and all the sign said they were open the lobby was closed and no one would answer the bell for the drive-thru. This is not the first time this has happened. I was told something one time there was not enough staff but there's three cars in the parking lot and it says open so where is everybody? And then you just say
Food: 5
Service: 5

I pull up to order two tacos .They take a long time to answer thru drive thru. I can't wait until the robots take over . I feel kinda like the tacos should be hot not under the heat lamp. I worked for Jack in the Box in my high-school days. Once I dropped a huge tray of cut tomatoes my Manger said pick them up and use them. Go and hire a new team or just shut down this location.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Burger, Jumbo Jack, Two Tacos
Parking space
Plenty of parking
Parking
The homeless have set up a tent out front maybe if they sold hot food I would buy from them . HELP US JACK

This is the second time in a row that I've been to this store and gotten a horrible breakfast. Same issue both times. The bun on my sandwich was rock hard, dried out and should have been tossed days ago. The meat was also dried out and looked like it had been sitting there for a very long time. When I bit into the sandwich, the bun was so dry that it sucked all the moisture out of my mouth. Shame on you people. What's going on Jack?? You keep raising the prices and the food and service just keeps getting worse. I think Macdonald's is the way to go. At least you can eat the food they serve you there.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

There were people working inside but they made me order online which took forever to download and accomplish. But then to wait forever only to receive my order which had fully cooled. I can't believe my friend ate hers and so did her kids but i was too disappointed to stomach cold, under cared for food. Sorry, i was not satisfied with this method of ordering. Why not have someone work the window and take orders as a normal fast food joint should . Educate me . What am i missing.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 2
Recommended dishes
Onion Rings, Jumbo Jack, Two Tacos

Two cars ahead of me at the drive Thur. First car went to the window and then second car took a few minutes to order. My turn it was 7:11pm when I pulled up. I was told to hold on a minute. 7:14 I said hello. I was told they were alittle busy and still couldn't take my order. 7:16pm I left and when I went around the corner, the car in front of me was at the window and no one Inside ordering. I hate to see it if they were actually busy as McDonald's is down the street. No one would ever get to order anything. Worst Jack In Box I have ever been to.
Service
Take out
Service: 1

the overall experience was that of most fast food places . maybe it is within the demographics. However, customers such as myself have been spending at these establishments for many years. Are having to jump thru hoops established by the store or company that is due to the homelessness and purposeful loitering . so therefore all customers are treated like if I wa a therecto pan handle. I was there to eat . Im not upset because the problem is easily solved. I just will never return and will not be asking for this type of service. I think it goes -1(customer 4 life)= -1

Drive through closed dining room closed yet its 530 am signs say 24hrs for drive through and 1 kid is working. Doesn't respond to anything. He should at least put signs on the doors and wear a headset to let the drive through customers know it's only 1 person working. So I guess he can't make 1 order at a time and then ring that person up? I guess that's way to much these days. Insane these kids almost demand 20 an hour? So I guess because he has no one to hold his hand making food jack in the box doesn't have to run.
Service: 1
Atmosphere: 1

The food is your typical Fast Food. Food is prepared & cooked properly with made to order service. The service is lacking friendliness, prompt response, & attention to customers. The atmosphere is rushed & uncomfortable with tables not always open. Hungry good to go; otherwise, pass & find a better place.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 4
Service: 2
Atmosphere: 1
Recommended dishes
Jumbo Jack
Parking space
Plenty of parking
Parking options
Free parking lot

I spent 14$ on lunch here, asked to use the restroom, and they told me the restrooms were out of order ...like-- BOTH OF THEM. seriously? How the F am I supposed to wash my hands? Do you think I want to handle my food, after touching your dirty door, or what? Good job, JACK,for spreading HEPATITIS to the community! Get with the program, or SHUT DOWN.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 1

I get off work pretty late, I have showed up 3 times now and every time I go they say were closed right now... Apparently they aren't ever open past 9pm workers are rude and blame it on shift change. You shouldn't need to shut down an entire store just bc shift change, it's an obvious excuse and just down right lazy never coming back to this location for real just bad overall customer service
Meal type
Dinner
Food: 1
Service: 1
Atmosphere: 1

I don't have to tell you how the food tasted because everyone knows the food good as the last time but the feel of the place was pretty dull and slow no customers. The drink machine was down and I was in a hurry to catch the next bus. I did make it but barely. I don't know what they need to bring in more business but as long as they keep cooking the tasty food like they do they won't be closing doors no time soon.
Food: 5
Service: 4
Atmosphere: 3

Was in the drive thru and they said they were out of tacos and shakes. The person in the headset was just laughing and mocking at us which made us not order anything. Disappointed always love going to this jack in the box but I will no longer go here.
Service
Dine in
Meal type
Other
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Strawberry Shake, Burger

A really good location at 19th Ave and VanBuren. Fast, friendly, consistent service. Good traffic flow. For years.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Two Tacos
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Many spots, room to maneuver.

I moved out to Phoenix from the midwest several years ago. Jack in the Box disappeared from the midwest over a decade ago, so I was delighted to find them out here. It's fast food, so it can only be so good, right? But still, it's comfort food and I get what I expect.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 3

You can never go wrong with Jack's tacos, and Jr. Bacon cheese burgers. Tacos were fresh and crunchy, and burgers were delicious. Since this location is close to home I usually go here. Service is always great and quick this time went through drive through.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

To my knowledge the lobby is no longer open to customers. It has become strictly a drive thru restaurant. Even before that happened, encounters with the local homeless population had embittered the staff to become discourteous to their customers. Which is a shame, being that they were the largest customer base for the restaurant.
Food: 4
Service: 2
Atmosphere: 1

This Jack in the box is Horrible. They are NEVER open. I just went to try again and I went through the drive thru only for them to tell me they are only doing online orders. WHAT!!! WHAT'S THE DIFFERENCE??? YOU STILL HAVE TI MAKE THE FOOD. TO COM WORKS BECAUSE YOUR TELLING ME TO GO AWAY. I'll never come back to this location.
Food: 5
Service: 1
Atmosphere: 1

It was 112 outside and 90 in the seating area. Miserably HOT. Food was slow. All the drive through orders served first. Would have been faster and cooler if I used my car.
Service
Dine in
Meal type
Lunch
Price per person
$30–50
Food: 4
Service: 3
Atmosphere: 1
Recommended dishes
French Fries, Burger, Jumbo Jack, Two Tacos

After placing an order through the app I proceeded to restaurant to pickup my order only to find out that the entire restaurant was closed for the night, even though it says it is open 24 hours. Also the money that was charged to my account has not been returned to my account YET!!
Service
Take out
Meal type
Dinner
Price per person
$1–10

I dont what's going on with Jack in the box but i been to several of them and they are all a mess either bad smell of homeless dining are dirty or full of homeless they need to do something about it bcuz for sure im not buying from any jack in the box that i see homeless outside i can already imagine how the inside looks just by seeing homeless outside

This location needs better staff members and a overnight manager or supervisor. No one greets you at the speaker, go to the window, and you'll see people without uniforms and no headset on. You can't who's the worker or visitor. Sad! UPDATE: My order was incorrect!
Service
Take out
Service: 1
Atmosphere: 1

Smells bad as you enter the building. Staff was friendly. Food wasn't great. I wanted to like it because it's a convenient location for us.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 2
Service: 3
Atmosphere: 2
Recommended dishes
Burger, Jumbo Jack, Two Tacos

Regularly go during my lunch hour. The food is fine but the wait is always super long and the bathrooms and Coke machine are always out of order.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 2
Atmosphere: 2
Recommended dishes
Chicken Sandwich

Pulled up to the speaker box, nobody in line I thought, great! Ordered 4 Tacos...guy in the headset says "I got you" I pull up to the empty window, pay with my card and immediately get handed my tacos. I initially thought wow! Only to drive away with this trash.
Food: 1
Service: 3
Atmosphere: 2

Place is very dirty and haven't been cleaned in hours. Waited 6 mins just for my order to be taken when I'm the only one in line. Not changing gloves. Would highly recommend driving to ANY other jack n the box cause this one is not worth it until they get some people who actually care about cleanliness.

Service is usually quick, and the employees are really nice. The dining area usually has space to sit and eat. Lunch time gets a rush but still they are quick.
Service
Dine in
Meal type
Brunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

They do not answer the phone half the time, the lobby is unexpectedly closed! If you knock on the door they pretend that you don't even exist. It's a total roll of the dice whether you are able to get something to eat or not. Good luck to anyone that tries to get food from that location.

Lunchtime Rush is the only time this restaurant makes decent food.. Stay away after hours..
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 2
Atmosphere: 2
Recommended dishes
Breakfast Sandwich

My experience was was horrible the good was cold and and the service was horrible and supposedly the manager told the employee used to say the restrooms were closed
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1

I will never go back to this location. Everytime I go there, they always mess up my order. This last visit I ordered a breakfast jack with sausage. The photo shows what i got. You need to fire the entire crew and get somebody in there that cares!!

Usually this Jack in the Box is really good but this time they gave me all of the little burnt scraps of curly fries that almost broke my teeth. They’re not fully curly and soft like they should be but brittle and hard. Kinda disappointed :/

Online orders are cancelled and not able to get refunded. because no one answers the phone they keep hanging up or leaving it off the hook
Service
Delivery
Meal type
Other
Price per person
$10–20
Service: 1

Got a moldy breakfast sandwich this morning… seen it when I got to work… usually love the food quick and easy but this is disappointing
Service
Take out
Meal type
Breakfast
Price per person
$10–20

This has everything it's fast, it looks good, and tastes great from the cleanest fast food chain from a friendlier crew that makes it. Those four things add up to make this a double double it adds up that way.

Never have what u want or they mess up ur order if neither of these happen then there card reader doesn't work
Service
Take out
Meal type
Dinner
Price per person
$50–100

Don't understand why you say your 24hrs and are closed at 11pm. What's the point of having workers and lights on if there not even going to work. Smdh
Service: 1

Food was super greasy and even leaked through to the bag and was dripping out had to put a plastic bag over it. Definitely won’t be coming back here.