I now have an anniversary gift that reminds me of getting fleeced by Kay Jewelers, not of my wife. I have been a customer for over 10 years but will shop elsewhere going forward. We'll keep going back since my wife still has jewelry insured there, but my last purchase experience (men's Movado smartwatch) has been a very frustrating experience. I purchased the watch and thought I also purchased their insurance for it, which we do for most of our jewelry. The salesperson even gave me the warranty documentation with my receipt. A year later i needed service and found out I didnt actually have coverage- that the original salesperson made a mistake. So I submitted it to get checked out to get pricing on repairs. Weeks later i got an email saying I was charged 260 for repair service rendered. I called the store because i didn't authorize repairs but was waiting for the quote. That person told me it wasnt able to be repaired, and i could pick it up whenever. Then i got a voicemail from a manager saying she wprked some magic and got it swapped out for a new watch and i could pick it up whenever. Sounded great, but when i got there they charged my 280+ for the repairs anyways. They ended up taking 50 off for my troubles. Nobody ever seemed to know what the other was doing, so i ended up just paying it just to have the whole thing done with. Thatll be my last purchase at Kay- it was that frustrating of an experience. They get +1 stars for acting like they were trying, but the net result was me paying for repairs that i actually would not have given the choice. I planned on buying a nice ruggedized smart watch for half the price. Talking through this, I'm actually going back down to 1 star since they pulled a bait-and-switch.

If there was a way to give Kay Jewelers no stars I would. One month after receiving my engagement ring one of the stones had already fallen out, that's just the beginning...we also purchased the set and the "extended warranty" which almost seems to be a crock of shot as far as I'm concerned. We also purchased my husband's wedding band and a watch for his birthday here and lastly just purchased another band for my ring, these will be the only and last purchases I will EVER make at Kay or any of there affiliates!!! We've had nothing but problems since that stone went missing, they sold us the wrong wedding band for my ring so we had to exchange that, thank goodness they caught it before trying to weld them together, then they offer this warranty that's completely b.s. and are now trying to charge us for the maintenance of redipping, polishing and resizing my ring (all supposedly covered by the extended warranty plan). I've reviewed all my documents and it's clear that we were charged for the extended warranty according to the amount of both rings and the watch program they offer. And to top it off they don't have a customer service representative to talk to about any issues on their main website, I wonder why, too many complaints maybe? Please go elsewhere for all of your jewelry needs, try to find a reputable private shop would be my suggestion!!

I have never walked into this store and saw or had a good experience! I have been "working" with this store since July 2013 and I walked in tonight as well. Also I have worked with different associates, assistant managers, and store manager and one was never better than the other. They all lack knowledge of their job, rude behavior, and horrible at paperwork and time management. Tonight I was treated like trash and waited 20+ minutes for any answers on my account and apparently was not in the system (funny how I was in and out of the store for 3 months and was found in the system previously). Then was told I needed my original paperwork to get any work on my rings (which is not true. You just need the correct info). Then witnessed another associate throw another customers wedding set on the table. The customer was extremely upset and called the associate out on her actions and she gave her attitude and turned away. I would not recommend taking their word on anything that comes out of their mouths and always make sure you get what they say they will do clearly in writing! Like I said this is an AWEFUL store and honestly after hearing numerous horror stories I would NEVER buy anything from this company again! They may have good prices but its definitely not worth the hassle.

I had an amazing experience at Kay Jewelers in Cottonwood Mall !!! ❤❤❤ I wanted a ring that was a little bit out of my budget and Tammy and Marcus helped me get the ring that I wanted so bad!!! It was on sale for 20% off and they give you credit on a trade in ring if it was purchased through Kay Jewelers or Zales and that credit goes towards the purchase price of the ring that you want at Kay Jewelers. I never knew that Kay Jewelers does that!! I also got approved for the Kay Jewelers credit card with the special 3 year, no interest financing and charged the remainder of the cost of my new ring on it, so now I can make payments and I got the ring I actually wanted, instead of settling for something that I didn't want. Also, if you are on a tight budget, purchase a ring you can afford and trade it in later to get the big sparkler that you have been wanting. They give you a pretty big credit for your trade in ring and it lowers the price of your NEW ring drastically. Go talk to Tammy and Marcus at Kay Jewelers in Cottonwood Mall. I cannot thank them enough!!! I will be forever grateful that they helped me get my dream ring. It's so beautiful and I cannot stop looking at it!!! Thank you both!!! ❤❤❤ Deanna Sharp- Levengood

Bought my wife a necklace for Christmas. I thought the chains were all a standard length. I was not made aware by the salesman, nor offered a choice in length. When my wife put it on, it was more like a choker than a necklace. Now, I went back and explained the situation and was immediately told, "we don't exchange or take returns once bought, but we can sell you another necklace." I was then offered another 10k gold chain that was 4 inches longer for another $600! With the claim of matching and what not. My wife was with me, and said absolutely not, at which point we were able to get Sterling silver. The sales person was really nice and all, I'm just not thrilled about the trap that was laid for me. I'm writing this review to help others not fall into the same trap. I will pay off the credit account, but I definitely won't be doing business with Kay Jeweler again.

I have been a Kays customer since 2015. I took my ring in for an inspection and repair on 10/21/23. "Miss Kelly" was the person who attempted to assist me however she provided the worst customer service I have received in a long time and basically refused to help. I needed my ring inspected and resized and have had that done many times there before (without a charge) and she rudely told me there would be a charge but didn't even bother taking my name or looking up my information in their system to confirm. She basically shoved my ring back into by face and told me to speak to a manager. There were some words exchanged after that, but I left without getting ANYTHING done, not even my free inspection and cleaning. I am so unhappy right now. I would give my review zero stars if I could.

Buy my daughter a ring went fantastic. Taking the ring back to be sized was not so good. Waited 30 minutes to be helped. Store was busy, b ut one of the men went to take his lunch. Finally got help from a young man who seem up set that he was not selling us anything. We were told it would take 2 weeks to get the ring back. No one ever called I spoke to Marcus on day 10. I told him I was just checking to see if it was ready. I was s afraid I may have missed a call. He sternly told me.WE DONT CALL, WE EMAIL. I told him I never got an email, could he ser if it was ready. Sgain rather rudely. YOU DROPPED IT OFF 10 DAYS AGO, is it their. ITS HERE. WE SENT AN EMAIL TO .......... oh . Thank you. HANG UP. Wow. He was not friendly and again I was made to feel as if I was an inconvenience.

I purchased a watch from there and when I went to return it the staff (Sophie) did great. She looked over the item. She made sure it was not used or scratched, and she continued with the return. She was very helpful and also very good with communicating all information for me. Sophie then helped me to get another watch purchased. she is a great asset to Kay Jewelers. Thank you Sophie! The manager Marcus is also awesome. There was a question and Marcus assisted and was able to treat staff and customers in a timely manner and also with professionalism. It is true to say the customers are well taken care of at this Kay Jewelers store. I will definitely return to this store. Excellent customer service!

This store is a COMPLETE EMBARRASSMENT to Kay Jewelers. I've been a customer for over 10 years and I have never been treated so horribly. Needless to say I will never come back to Kays. I would give less stars if I could. Dale the manger is more than just rude, Tammy is no better and she claimed to not be able to look anything up in the system. Girl what are you there for then?? So disgusted with this place. If you have an option pick a different Kays if you have to go to a Kays. As for me, I will take my money else where. If I can thank this store for anything, it would be a great big thanks to them in losing a doing such a wonderful job in losing customers.

This location was very helpful. I believe the man who helped us was named Thomas and he was so awesome and helpful! Come to the Kay’s in cottonwood and not Coronado mall. The only one complaint I have is the older women who answered the phone seemed a little annoyed or rude with me. I was just trying to ask questions before I go all the way over there and there being a chance of me wasting my time. She told me “just come in and we can discuss it” but said it rudely, I obviously would not have minded if she just had a better tone about it.. I still went and I’m so happy I did because the male who helped us was super nice!

My fiancé purchased diamond stud earrings from Kay's as an anniversary gift. They got damaged and I had purchased the warranty. I had the posts repaired and got them back with no problems. I recently fell onto hard times and had to pawn my earrings. At the pawn shop they tested the gold and even tho I had the certificate and receipt of the earrings from Kays. The setting tested 10K gold and not 18K as I had purchased. I am not very Happy with how Kay has handled anything toward this and I honestly feel I got ripped off. Ive been a valued customer of Kays and after this ordeal I will not be purchasing anything else.

Everytime I visit the store I am completely ignored. I went to the store yesterday with the intention to buy a new watch. I have bought several in the past before. I understand I do look young, maybe that is it. There were 3 employees in the store, I was the only customer in at that time. One of the employees was 3 feet in front of me just messing around on her phone. The other 2 employees were behind the cashier counter. I was there about 5pm 07/26/18. I have a kay card as well with a $5,000 limit. I don't normally write negative reviews but it's a consistent issue when I go to the store.

I’m super happy with my purchase! The Kay’s jewelers in the cottonwood mall is where I want. I talked to a woman Lisa over the phone and let her know the piece that I was interested in. I went a few hours later and she was there! She was super patient, informative, and very sweet. I would highly suggest that you call to let her know what you’re looking for in advance so she can have it ready for you. She took her time with me and didn’t make me feel rushed at all like some workers or stores make you feel. Wouldn’t want anyone else helping me out with my purchase there at Kay.

Soooo bought my girlfriend a pearl necklace and earrings from Kay's for Christmas long story short a pearl fell out luckily we were able to find the pearl. Went to Kay's and asked if they can reset it and they flat out said no that it was out of the cheap 90 day warranty. Any reputable jewelry company would of reset it with in minutes .my advise to others is do not buy your jewelry from Kay's please shop at a local independent store.plus the sales lady had attitude and no compassion when I told her about the necklace.

Although I did not buy a ring, the guy Thomas was very helpful. He didn’t show any stress toward my needs! Usually workers, even grown adult workers can act a fool about customer service, even with me being as nice as ever. But I was on the phone with my step mother choosing a ring for my mom for Valentine’s Day and I was helped eventually by a very nice guy! If I get married one day I’ll consider looking at this place due to the customer service! Lol

Recently had to utilize our warranty for my wife's wedding ring and the customer service was unbelievable here. The manager Marcus took care of the ring even though we had missed our last inspection. We lost a diamond in the setting and normally since we missed that inspection we should have had to pay to repair the ring. But Marcus took care of it for us. Excellent service 14 years ago when i purchased that ring and excellent service now!

The manager was very rude towards . I wouldn't suggest buying from here as they give u a very hard time when trying to make a return within the time frame. Not only did they not give me my money back day of, now I have to wait a week for a check to be issued. Nothing was offered for the inconvenience of me having to wait a week to get my money back for something I returned . I won't be buying from this jewelry store ever again

Went in to Kay today to buy my fiancé his wedding ring and the older lady named Tammy, helped us. She was very rude, completely ignored me the entire time and when we tried to show her a picture of a ring he had liked she wasn't perceptive to helping us. She was really rude about mentioning she didn't have any rings similar to the one he liked and basically kicked us out of the door when we didn't purchase from her.

I am not usually a huge ring or necklace girl so I went in not sure what to get but Shelby was so nice and helpful and she helped me find pieces that I have fallen in love with! I bought some for me and my mom and my mom was so happy when I gave her the gift Shelby helped me find. I walked away feeling so happy. My mom and I wear our pieces everyday and they are so comfortable and we always get complements!

I came in on 11/30 to purchase an engagement gift for my partner and Lisa was excellent with the level of care she provided to me. Lisa listened to me and what I wanted; there was no pressure; she guided me and gave me several options, all of which were well within my budget. I left feeling more than satisfied with my purchase. Today Lisa made me feel like more than a customer, today I am family.

My husband & I have been doing business with Kay's in Cottonwood Mall for years. About a month ago I lost the 1 carat diamond out of my wedding ring and we had the pleasure of meeting Marcus. He was an amazing sales man and went out of his way to help us. Marcus you are the BEST!!! I love my new diamond!! Thank You!!! We will continue to shop here just because of Marcus!!!

Linda.. What an amazing WOMAN she is.. She went above and beyond to help me.. The employee at the Coronado location would not help me order a ring online.. I called the cottonwood location and Linda told me to come in and she would assist me.. from now on Kay jewelers COTTONWOOD is my store.. Thank you LINDA.. L. Montano

Store manager, Marcus helped us today and he was so helpful and attentive. We were looking for a wedding gift for my mom and he took extra time and care to help us pick out the perfect ring that I know she'll love. I strongly recommend Kay Jewelers for the beautiful jewelry, great prices and exceptional service.

It’s a shame when you drop off an item for warranty purposes and the individual is super nice helping us but yet 2 weeks later when I call to check on the item the lady that answered the phone was so rude and could care less about checking where the item was. Poor customer service on her part.

I can’t say enough about the staff and customer service at this location. I am probably the most problematic person they have to deal with.. yet they have been so patience and generous with their time with me. Thank you Marcus, Lisa, Tammy, Thomas, and Medhi for always accommodating me.

The customer service at this store is unmatched by any other jewelry store I shopped at for my husband’s wedding ring. They were curteous and very helpful when I had any questions, making me feel welcome and valued as a customer. I will dhefinitely be shopping there again!

My experience is always pleasant at Kays. I've visited three different stores and it seems the generosity levels up a few everytime. Today was great I got exactly what I needed thank you for the team effort it took to satisfy a soon-to-be wedding. Thank you so much.

Marcus and Frances were awesome. I was late on my 6 month check up and he was very reassuring and helped me get my ring cleaned and fixed. He is replacing my diamond that fell out and noticed a chip in my prong i hadn't seen Thank you Marcus you are awesome!!!

Linda is such an amazing woman and went above and beyond every expectation I had going in. This jewelers is so far the only one I've been to where they have the interest of their customers above making a buck off of you. Highly recommend.

My husband & I are true happy customers of Kay Jewelers!!! The diamond on my engagement ring broke off twice!!! Somehow we found it both times. Kay Jewelers had it fixed each time, but it kept breaking. A worker told me there was nothing

Kay's at Cottonwood Mall has amazing customer service. Lisa Smith, the manager is the best. She went above and beyond she made sure I was completely satisfied with my ring. She had LeVian completely remake my ring. Thank you so much Lisa.

I went in with my boyfriend just to get some nice jewelry and Tyler helped me out, he was really great! He was really friendly and helped us find some things that we really liked for a good price. Highly recommend this location!

We shopped for my wedding ring here and got great service! Veronica and Claudia were very kind and helped us find the perfect wedding ring for a great price. Thank you ladies and I can recommend this store to anyone!

We came here to look at engagement rings. Their service was superb, we felt like we were the only customers in the store. The jewelry is gorgeous. The manager showed me a ring that was perfect for me! We'll be back!

This place is amazing. Lisa has been my sales person over a year and the items I've always purchased along with the experience are always above expected. I recommend everyone to come in and take a look.

Had a great experience here and everyone was very friendly and helpful. Took a ring under warranty to get resized and the process was quick and easy! Even got it back to me before the expected due date.

Lisa was a wonderful, knowledgeable, and friendly person. She treated me with respect and was not pushy. Got a great diamond necklace for my wife that she will love. Thank you so much for the help.

Friendly gentlemen that assisted me. 2nd time taking my ring back for lost diamond... sucks. Gonna be without my wedding ring for a month. I shouldn't have to wait so long or loose diamonds …

We love Kay! My husband has bought all of my jewelry from Kay and has ALWAYS been well taken care of! They are attentive to our needs and always make us feel welcome, cared for, and appreciated!

Such an amazing experience, the manager Marcus helped my fiancé and I pick the perfect ring. He was very patient and answered all of our questions! We will definitely be shopping here again!

Tammy was beyond wonderful and patient with me as I took a very long time finding the perfect ring. Not once did she make me feel rushed. she was amazing finding exactly what I wanted.

Tammy was absolutely wonderful to work with. Not only was she polite, but very helpful and patient with the questions that were asked! Will definitely request to have her again.

After shopping around different stores and walking into Kay’s it was hands down the best customer service and best price. Talk to Tammy and she’ll definitely take care of you!

Bad service they robbed me for $161 never gave me my jewelry but charged my card and I'm fighting Kay jewelers to get my money back rotten be aware do not shop here

I always end up taking my business to Kay. Good quality with good prices. I don't mind male employees I just prefer the female employees, they seem less judgmental.

Wonderful helpful atmosphere and the jewelry is superb! The diamond clarity was beautiful and very pleased with our purchases won’t shop other jewelers. Thanks!

Lisa at the Cottonwood Kay Jewelers is always amazing. She is helpful and pleasant. Ask for her. We have been dealing with her for years. Thank you Lisa.

I've been a customer for many years. They have always taken very good care of my wife and I. They are the only place we shop for jewelry..

They never call to say your purchase is in. They are always trying to get you to buy more. And they are not the most friendly of people.

Lisa (@Cottonwood Mall) was amazing and super patient. I was delighted to find a better purchase than the one I intended! ⚖️✨ …

This particular location was very easy to deal with. The prices were fair and the staff was kind and helpful with few exceptions.

Tammy was wonderful to work with she has a great professional personality and really knows her stuff! She is a gem herself ✨️

Lisa at the Cottonwood mall was amazing she always is and I have spent alot of money with Kay's because of her God bless her

We had such a great experience and it was so quick and easy. we were so well taken care of. Lisa was amazing! Will be back!!

I go here all the time to get my ring and necklace inspected. I've never had any problems. They're always super nice.

Definitely a great experience, learned alot and felt like the time it takes to chose a nice piece was well spent here

I highly recommend kay jewelers here at the cottonwood mall in Albuquerque New Mexico . Ask for Lisa . She's amazing.

Great experience with helpful staff. Made selection and purchase easy in a comfortable environment. Great job!

Lisa smith is very knowledgeable and helpful and overall a friendly person recommend her to everyone I know!!!

A great experience, customer service was amazing and everyone was very polite and attentive! Highly recommend

Tammy was great! She was very helpful and friendly and found what we were looking for in our wedding rings.

EXCELLENT WORKMANSHIP AND CUSTOMER SERVICE! Tammy was an absolute pleasure to work with. 5 stars all around

My husband buys me a few pieces of jewelry each year. He always buys from Kay! I love my gifts from Kay!

Kay's at Cottonwood the sales person Lisa is always so cheerful and helpful. I will only deal with her.

Tammy was a wonderful person, she was very helpful and great customer service for my purchase today..

Customer for life, Marcus doesn't only provide excellent customer service, he educates the customer.

Customer service was absolutely amazing! Very personable and patient with me. I will be back.

Kay Jewelers continues to take care of us years after we made our purchase! Top notch

Awesome people, honest also! Help you find the right jewelry and save you some money

This place has always been good to me and the people here always want to help.

Very unprofessional and rude needs better customer service. Very Very rude!

Very helpful and I hope to go back in 25 years for the next set of …

Nice. Lady who helped me and would go back for my Wife's birthday present

Lisa was phenomenal and went above and beyond. Cannot thank her enough.

This team is always so helpful and the service is exceptional!

I love this place,my Ex and i met here about a week ogo:-)$

Thank you mehdi for all your help and patience …

Tammy gave 5 star service. Thank you Kay Jewelers!

Mehdi is a very Professional Salesman. The Best.

Really great very professional in there service.

Patient and gave us suggestions, very helpful.

Repairs are sent out and you can wait 8 weeks.

Service is incredible and staff is as well!!!

Love the Leo first sight! Beautiful diamond.

AMAZING, Sophia was the best sales lady !

Lisa was amazing. Very patient with us.

Made the experience easy and great!

Excellent staff and great service.

Thank you Excellent experience

Mehdi, Was amazing and patient

Very amazing and helpful!!

Friendly expert assistance

Great experience!!!!!

Beautiful