My food was very tasty hot and fresh but the drive-through customer service was absolutely horrible she was very rushy and rude she kept cutting me off asking me is that it is that it instead of letting me complete my order i would have like to order more but I just cut my order short as she was acting as if I was disrupting her day

It's kind of sad to see so much neglect of the property. Weeds 3 ft tall line the drive thru. Doesn't look like grass has been cut in a while. Have a little pride. Yes we DO notice. This sort of thing says more about the owners than anyone else. Do better, or don't but it just shows how little you care about your business. More

I'm sure the food was decent as we gave meal to the homeless man. However, the lady who took my order and payment was the absolute RUDEST individual I have come across in awhile!!! Just "go ahead", "Come on", and a smirk for a thank you. I maintained respect and my kindness but it was a struggle. 10.30.2022 at about 1pm. More

Worst service ever rude confrontational telling petiole they don’t have food at 8 o’clock cause their too lazy to cook have no idea why a restaurant owner would allow any employee to work for them who treats people the way these people treat customers. It’s disgusting. If I were you I’d go anywhere but here More

My mother loves the pot pie, but 2 separate times they were sold out (!) This time I called and the guy offered to put one in a different warmer for me. Less than an hour later when I got there, they were sold out!! The guy on the phone saved the day by putting one aside for me. My mom was happy too. More

drive thru experience was awsome, lady was great,the food was the problem. ordered extra crispy bucket and ext-crispy 4piece tender ,slaw green bns slaw was old I mean old 1st stage of sour kraut chicken was not extra crispy service was great.Slaw was old More

Under staffed. Zero patience towards customers. Extremely rude! Making customers wait 15-18 minutes in line just to order. After the wait be prepared to have to order taken with a bad attitude! Literally tossing my cups in my face! …

This is the worst kfc I have ever been to. The employees were very rude with very bad attitudes and horrible customer service. Guy that took my order got smart with me after he rang up my order wrong and the lady in the drive through window

Went thru the drive thru and the girl had a attitude from the jump, was rushing my order. Then when I pulled to window no masks were on that I could see , she was having side conversations with someone inside, wasn’t paying attention, & got

Just moved to the area a few years ago I have tried this KFC a minimum of 3 days . Never fails that something is missing from the order or the order is wrong. It’s one lady that works the window, so rude .. if she is at the window … we just

I popped into the Hermitage Kentucky Fried Chicken store at Oakwood Commons to grab a couple of orders of chicken livers for my brother. Every time I come to Nashville I try to buy some for him because he loves them so much. He always looks

Some of the worst customer service I've received in a long time. I pulled up to the drive through to order and was greeted with "What do you want?" This was followed by not one single employee I encountered speaking to me and finally, when

I called to make sure they had pot pies and the fellow told me there were only five left so I went ahead and ordered two online and showed up in the drive-through. Before I could hardly get out my words that I was picking up for so-and-so,

HORRIBLE SERVICE. We will not be going back, there was nobody in line and they were still rude with absolutely no patience for my grandmother. Messed up our order and made fun of her at the window, she's lucky I didn't get out and slap her

Placed Mobile order for pickup . All the store doors are locked and asked me to come to drive thru. Staff has pulled up my mobile order and asked me pull over , they will be right back with my order . I have waited for 30 min no response ,

Worst experience ever! I came from Florida on August 27th and at 8:00 pm, after a long trip, that was the first place I got to grab a bite. There were two person outside the restaurant, a woman and a guy. They didn't move when I parked the

Update. Family wanted this as they are visiting. Ordered family meal w 2 mashed taters. They gave us no gravy. This place needs to be shut down for employees don't care, food sucks and so overpriced for pigeons. Overpaid so called workers

I hate to do this but I hope they will do something about this. First of all you cant Dine in so we went through the drive way. My dad was driving so he asked if someone spoke Spanish and a lady with an rude attitude said " Whatttt??!" so

Okay, the food is good here, but can we talk about the service? I went a few weeks ago and a kid at the counter was very rude to everyone that came in. In his defense though, no one on his team were being very supportive. The next time I

I was expecting a better experience this time in all honesty. The food is good, just one tiny problem, the chicken was stale, it got cold easily, the skin of it was dry and chewy, looks like it has been cooked a few days ago and just got

Been an old hickory resident over 30 years, hate to say it but they need to Fire absolutely everyone and start over, or close the doors permanently. "Might as well it's never open lobby". I simply quit trying to go here, and honestly the

Somebody needs to clean house and hire a new crew!!! I waited in line for at least 20 minutes while the woman behind the counter took her sweet time getting people's orders together. When something she needed wasn't cooked, yet, instead

This is a story of a seemingly simple request gone horribly wrong! Stephie works next to this location and had asked a manager ahead of time if she could get a popcorn chicken 5 dollar fill up and have the chicken on the side. One would

Horrible experience. The drive through lady was rude and had a poor attitude. Then again she always does no matter how slow or busy they are. The drinks were completely flat and tasted horrible. Which is no surprise the drinks are never

This location is not the greatest the employees are known to vape in the kitchen and at the drive threw window here all your food and packaging has a fruity vape stink and they play dumb and pretend to not know anything when questioned

The service was fast and the food was good. The person in the drive-thru was at best functional, I understand that working in a restaurant drive-thru isn't a dream job, but a little bit of a welcoming attitude and a smile in your voice

I just moved to the area and this was my first time at this location. If I could give it a -5 I would. The service was TERRIBLE! The young girl at the window and whoever was working inside with her were the rudest ever! The food was no

It doesn't matter what day of the week or what time of the day I go through this drive-thru. I get fast friendly service and the food is always fresh and hot. I have to say this store is the only drive-thru restaurant I can speak this

All the 1 stars speak for itself. And I’m willing to bet that if asked everyone would have done zero. Hands down, this location is nothing less than pathetic. If you want to know why pick a review anyone and there you go. They are all

I heard that KFC was closing a lot of stores, so I wanted to get some before that happened. Needless to say this KFC ain't it. Horrible place! The staff took a very long time to get my food.Because they were fighting with each other,

Monday 8/15 1:19.drive thru window lady was rude. I couldn't hear her very well and she comes back with are you going to ever finish your order. Very poor customer service. I can take my business to another fast food location... More

The service was absolutely terrible. The order taker sounded annoyed, and the person who brought the food didn't even speak. We weren't even sure we had our food. She came back and glared and still didn't say a word. More

Those were the saddest, shriveled chicken nuggets I have ever seen. Almost no flavor, rubbery. You would think KFC could have passable chicken. Drive through couldn't understand us, and we could barely hear them. More

Unbelievable—We stopped at this KFC for a bathroom break and lunch before heading over to PetSmart. It was AWFUL. Doors were locked, no posting or info on the door so we tried the drive thru.

Lobby not open. Sign on door says delivery orders should go through drive thru due to staffing issues. There were at least 5 cars in the parking lot, so not sure what the issue was.

This is one of the worst fast food joints in hermitage, always slow always rude. The staff clearly don't want to work. So perhaps the management should take the hint. More

Not a good experience. I ordered drive-through and the employee wasn't even close when we pulled up to the window. Had to reorder and she got a huge attitude.

We were at KFC on Lebanon Rd, Hermitage, Tn December 24, 2019. After waiting in the drive through line for 25 minutes I was able to place my order.

I mean the picture explains itself. These are supposed to be the Nashville hot tenders. All I see is over fried hard piece of scrap meat More

A big ole bowl for 5 bucks...I don't think so!!! How about a 1/4 inch bowl for 5 bucks...what a rip off... More