The office is quick to pick up the phone but slow to check their emails. I have received multiple calls to remind me to pay for my insurance, or to filing out forms and sending them back, even when I already sent the form back. When I called them to tell them that I already sent the form back days prior, after searching for my reply to the email where they requested the form, the agent asked me to send the same form back again but in 1 photo instead of in 2 photos. They reminds you very often of things you need to do, even when you have already done them. Their email communication is frustrating and unhelpful. They recently sent me a form call "Acknowledgement of Coverage Rejection", saying I need to sign it, without any explanation. The form says that I reject 2 forms of coverage: uninsured motorist, and PIP coverage. When I asked for further explanation of why I need to sign it, I received this unhelpful one-sentence reply "It is the confirmation that you do not want to have uninsured motorist and PIP coverage." Their response to my question seems to assume that I cannot read. Been with this office for 5+ years. The office recently switch the person whom I communicate with in the last year or so. Overall, I don't drive much and have never had any accident that would need to involve insurance, so I can only talk about my experience as to ease of purchasing, communication, and filing regular forms.

My Mother speaks Vietnamese so she chose a Vietnamese agent that can help her with her insurance needs. The agent that she had at this office however, always sent my Mom emails in English, which is very inconvenience for my Mom and I'm often away from home so I cannot always there to translate for her. Second, our renewed premium skyrocketed, we contacted the agent and she said the reason that the Underwriter gave her was that it went up higher due to inflation and my Mom's credit score went down and keep saying that we might have late payments - this is an assumption, not a legitimate reason. I was asking her to ask the Underwriter to provide such evidence because we've not received any documents from State Farm indicating that our premium will be higher like the agent mentioned above and she said that is all she can do, telling us we're more than welcome to shop around for other insurance instead. Unhelpful and unprofessional.

If I could give Ken Quach more than 5 stars I would. The staff is friendly and helpful especially Lupe O. Lupe is very knowledgeable and always there to help and explain any questions I may have. I've been with State Farm for about 4 years and I have the best rates! I live in another city, miles away but I will always keep Ken Quach location even though I pass up so many other State Farms when I need to visit the office when needed. If you looking for great, knowledgeable, affordable insurance rates with warm and sincere service; ask for Lupe O and pick Ken Quach-State Farm as your location. You wont regret it! Excellent experience from start to finish!

I’ve shopped around for over a year for the right insurance company and couldn’t find the best deal for my buck . When I spoke with Lupe Gonzales on the phone she made me feel very welcomed and answer all the question I had and I had a lot , so on the same day Lupe made an appointment and I visit Ken Quach office with Lupe O . She gave me the best insurance for my brand new truck and end up bundling my auto insurance with rental insurance. I recommend this office to all family and friends thank you State Farm !!!

As new customer, I am surprised at the level of customer service. The policy was set up wrong with basic information inaccuracies. The staff are friendly and quick to address issues but are limited in there ability to actually fix them or take any initiative. Their, "kick the can, it's not my department," attitudes are not appropriate solutions for any reason. Also, I read the fine print of my policy and noticed that the persons Credit pulled for the policy isn't even on the policy or live in my home.. .

Lupe Orozco Es definitivamente la mejor agente de State Farm. Tengo un poco más de un año con mi cuenta con State Farm y asta horita no he tenido problemas Lupe siempre esta dispuesta a contestarme cualquier pregunta o duda que tenga. También me a dado más opción como una aseguransas de vida para mis hijo es algo que realmente nunca yo abia pensa pero definitivamente será mi siguiente paso . Recomiendo definitivamente a Lupe Orozco como la mejor agente de StateFarm ⭐️⭐️⭐️⭐️⭐️

Been with Mr Ken Quach Agency for 3 years now and never have I had a problem! I’m done with changing insurance and this is the one. Ken and his agency is like family and makes you feel comfortable. Their goal is to make sure you understand your insurance policies and give you your options so that you can have that peace at mind. I would recommend this agency. Especially, Lupe G is always on top of her job! She can help you with anything and she is my go to person.

I thank God for Ken Quach. When he walked into my office 25 years ago promoting his agency I immediately fell in love with his presentation, kindness, loyalty and expertise regarding insurance. I have been a customer of his for almost 30 years and will never leave. Lupe O and Lupe G are both AWESOME and a delight to speak with whenever I visit or make a phone call. They go out out of their way to help me and always with a smile! YAY KEN!!!!

This is not the first time I called to bug Ken Team, but many.... and countless times the results have always pleasant and satisfying. Especially Ms. Lupe G, she went above and beyond to help me and my GF on both of our car and life policies. Her knowledge in this field and the exceptional customer service is a BIG plus for the team. I’m glad she took my call earlier today. Definitely, she’s the GO TO person if you ever have any question.

Worst insurance agent I have ever had by a land slide. Over a year as his client and I have never spoken to this guy. When I have concerns and questions someone else responds back but they dont even answer my question. I follow up and I believe his wife responds. I have never spoken a single word to my agent. There is no relationship at all attempting to be built and I'm looking for a new agent with State Farm.

Rarely do google review but the reason why I did now is because Mr. Ernesto has done an outstanding job assisting me getting insurance and all paperwork done within minutes. I’m a busy guy. However, Ernesto understand that and he completed everything quickly and precisely. I really recommend him. Contact him and y’all will see the way he works. Fast, professional, no back and forth, one straight shot.

I cannot brag enough about this location! Everyone is always sharp and professional. Very sweet representatives, you can tell they really want what’s best for you and honestly care. Lupe Orozco has helped me so much throughout my experience with State Farm. I have Auto insurance with SF, and now a new policy for my new home. Thank you Lupe O. for you help!!

This was my first time buying a car and auto insurance. Lupe Orozco was very helpful, kind, and patient answering all of my questions, made the whole process easy and stress free. I have recommended her to my entire family, I will continue to recommend her to others. As long as she is an agent, I will continue to choose State Farm. Thank you Lupe.

The customer service here is the best! Lupe G. has the best customer service skills. She has been very helpful in providing information and what steps to take when we have been involved in collisions before. She is very patient and thorough when asked questions about any type of insurance we are interested in. Overall, a great experience.

Ken Quach and his team has been wonderful through the entire process of purchasing car insurance. His team was very knowledgeable and made great effort in explaining the coverage to me thoroughly. They made sure that every single discount that was applicable was applied onto my policy. They truly do care about you and your family.

I just switched to State Farm after comparing rates on my autos and home insurance. (My family saved a LOT of money!) I dealt with Angela and she really put me at ease. She walked me through the process painlessly and was very kind and professional. She seemed happy to answer all my questions. I definitely recommend her!

In this location everyone is so professional and helpful but Lupe G stands out. She’s so knowledgeable and helpful, if you have any questions she answers them to the T. She is the true definition of over exceeding and providing excellent customer serviceThank you so much for your help, we need more people like Lupe G.

Always friendly & available. The agent lupe g takes her time, answering all my questions, being patient & thorough. I am really happy that I found an insurance agent that I know will take care of me & all of my concerns. I feel like a valued customer & I appreciate the great customer service that I get every time!!

Lupe Orozco is the best agent ever. If I have any questions in regards to home owners insurance or my auto policy she always helps me out. I didn't have to go their office when I added my new car. She gave me the quotes right away. We do everything by email, which for me is the best because I'm a very busy mom.

Good customer service and very professional and knowledgeable staff. Recently transferred my insurance to Ken I’ve been very satisfied. Any issue concerning my insurance has been taken care swiftly. The front desk staff is trilingual English, Vietnamese and Spanish. I’ve always been helped by Lupe G.

I really appreciate Lupe G and Angela for going above and beyond to help me understand my policies! If you have any question that you afraid to ask for help regarding to your insurance policy, please come by to ask for help. Yes they helped me even I am not Ken Quach’ currently customers

I have been with Ken’s agency for a year and a half now and do not plan on switching any time soon. Lupe G is incredible from customer service to getting things done the right way. She is always on top of things, always has answers for me when I need them, and most importantly prompt.

Do not do business here. Raymond ‘s service is terrible because he’s a liar and Raymond is also very lazy. I don’t know why Raymond is not fired. Các bạn nên tránh xa chổ này. Mình bị thằng Raymond gạt mình. Raymond rất là làm biến. Mình không hiểu tại sao thằng Raymond chưa bị đuổi.

My spouse and I have had our auto insurance with this agency for almost a year now and it’s great! We have multiple policies and don’t have to pay an arm and a leg for it. If I ever have any issues or questions, Lupe G. is always there to answer them for me. Great customer service!

Lupe Orozco helped me get the best deal on life insurance I loved how she was very professional and patient. She helped me understand everything on my policy. Thank you for great customer service I will definitely be recommending State Farm ken Quach to all my family and friends.

Lupe O. has been exceptional in the service she has provided for my family. Anytime I contact whether it be through phone or email, she answers promptly. I have been with this branch for many years and Lupe is the answer for that. Amazing customer service from an amazing person.

Been doing bussiness with state farm for quite some time now, cant express how much my agent "Lupe Orozco" has helped me when i needed her assistance when it comes to my policy or any question I might have. Great customer service ,proffesional and treats you like family ....

Walking into the office you get good energy and welcome smiles by a couple of young ladies. Lupe G is very helpful, she goes out her way to explain in details what its going on with your insurance. I highly recommend to go and see her, best service any one could get.

I called to get a quote and I was serviced by Mrs. Guadalupe O. She was awesome. She was very helpful. Due to her great customer service I decided to change ins company. I would definitely recommend everyone i know to call her and change ins company... Thanks Lupe!

I called to get a quote and I was serviced by Mrs. Lupe G. She was awesome. She was very helpful. Due to her great customer service I decided to change ins company. I would definitely recommend everyone i know to call her and change ins company... Thanks Lupe!

I have always had an excellent experience with Lupe Orozco who is always friendly and attentive on the phone. She has always been able to provide me with great quality and fast service since I have been a client with them. I would recommend them to anybody.

Been getting great customer service from this company for years...the lady at the front desk Lupe Gonzalez knows what she’s doing and she tries her best to help u out with whatever questions u have to asked. But most of all I’m satisfied with their service.

Lupe G. is amazing! She provides the best customer service ever! Very professional, kind and knowledgeable. She taught me the importance of life insurance and saving for the future. If you ever need help or even want information, she’s the person to go to.

I highly recommend this office and specially Lupe Orozco. She helped me with my auto and business insurance and she even introduced me to the importance of life insurance. She is very professional and always explains things in an easy to understand manner.

Lupe G has been an excellent help for my family for the past 5 years. She is great at her job and always gets me the best price. I will continue to do business with State Farm because of this agency. She is an excellent asset to this company.

I had a great experience at this facility, It was a pleasure working with Guadalupe Orozco. She was great on helping me save money on my insurance ! She explained everything and truly cared about what i needed. Thank you Lupe !

I requested home and auto insurance quotes thru Tiffany Bui. I received them fast and all my inquiries were given clear and concise answers that made the most sense to me. She helped me make quick and educated decisions.

Mi agente Lupe Orozco es muy profesional, siempre esta disponible cuando la necesito ya sea por teléfono o correo electrónico. Siempre me da buenos consejos y me ayuda a tomar la decisión correcta. LA recomiendo 100%.

Agent Angela Ho is the best! Extremely professional and courteous she goes above and beyond to make sure you are taken care of. She gave me the best rates and offered to combine my coverage for additional discounts!

Angela has been very helpful over the phone and was prepared to answer any kind of questions I had about my insurance! Very friendly and professional. Would definitely recommend coming here and asking for Angela!

We are looking to switch insurance companies and so happy I was referred to Lupe Orozco she is completely professional, personable and very informative. We will be switching from progress to State Farm!

The staff is friendly and knowledgeable especially Lupe G. Her customer service is exceptional, she is patient and kind even while you’re stressed out. Highly satisfied and would very much Recommend

They never ever gives me a call back whenever I ask to give me a quote. I better go somewhere else that give me the quote within a day rather than a place I have to keep callng back to check.

Very satisfied and content with the customer service provided in this location in particular Lupe Gonzalez the most outgoing and great experience always with her, very attentive and helpful !

Great customer service by both Lupe G and Lupe O. They’re very knowledgeable and understanding. Been with State Farm for over a year now and I’ve never had any issues, highly recommend.

This office has been a great help to me and my family ! Lupe G is awesome she always helps me and gets exactly what I need done in no time . I’m very pleased with her and their center!

Lupe Orozco has helped me ever time I call her, she is very fast with her service on getting what's needed, and very knowledgeable! I would recommend her along with the Ken Quach time!

I recently purchase my new home and Lupe G. made the process so easy for me. She truly went above and beyond. You must visit Ken Quach office you won’t be disappointed!

I called for a quote and spoke with Lupe G, she has great customer service, and was very helpful ! If anyone needs info I highly recommend you ask to speak with her !

Lupe orozco, Lupe es muy amable y siempre que necesito ayuda ella siempre sabe como ayudarme . Yo recomiendo State Farm como aseguradora de hogar, carros y de vida.

If you're looking for a knowledgeable and professional person you must go see Lupe G. She goes above and beyond. She has been helping my family for many years.

They are a great staff I spoke to Lupe Gonzalez, she is very helpful and professional, answers all my questions. I have been with State Farm for so many years.

Hi. I'm very happy at the moment with our insurance we have house and autos. Thanks to Mrs. Lupe Orozco for always helping us out and understanding our policy.

Angela gave me excellent service when I called in to make my payment. She explained my bill to me and made the process easy. I recommend her and this office!

I have 2 months with them and I’ve had nothing but problems. They tell me not to worry about it that they will take care of it and then i find out otherwise.

Miss Gonzalez (Lupe) for all your customer service needs! Extremely knowledgeable and qualified to answer all your questions ! Highly recommended no doubt !!

I visited this Center often , but not to visit the insurance office. I visited my favorite place I called "House of prayer" suite B. God is good! …

Lupe G. Was amazing! She know what she’s doing. She explained everything sample for me and my mom to understand! Always positive and helpful!! Thank you!!

Great staff !! Lupe G is very friendly and very helpful she is the best agent I have come across so far. She did a great job to meet my insurance needs!

I am very happy with the service that I received at this office. Everyone is very friendly and helped me with life insurance. Thank you Thuy and Lupe O.

Great insurance rates for college students, and wonderful customer service. Guadalupe Orozco has been extremely kind and helpful with all my questions!

I been with Ken Quach Office for many year's. Their service is the best. You must go see them. Thank you Lupe G. and Lupe O. for your great service.

Great insurance rates for college students, and wonderful customer service. Lupe Orozco has been extremely kind and helpful with all my questions!

Lupe Gonzalez is best costumer service person ever. Very professional in everything. I recommend to book and appointment and go see her to day :).

Very helpful when it came to customer service. Lupe G. Helped me with the questions I needed answered. Overall I give them 5 stars stupendous work

Lupe Orozco helped my family with our auto insurance and she was very nice. She seems to know what she is doing and I higly reccomend her.

Lupe Gonzalez answered all the questions I had in a friendly manner, she is definitely a keeper. Great customer service representative.

Best experience ever, Luke G is the best. Very kind young lady help me with auto and life insurance. Very thankful for her, thank you.

Just want to say THANK YOU to Ms. Lupe O. She always answer every question I may have and do so with a friendly and cheerful attitude.

Ken Quach I'm thankful for all your help! He explained all my questions and was patient. I most definitely recommend you. Thank you!!

I have been customer of Ken Quach for more than 10 years. Lupe G always helps me and responds to my request immediately. Thank you!!

Lupe is always postive n she always call me back in a timely matter. She ask me if there is anything else that she can help me with

Not only did Lupe Orozco provide exceptional customer service but she helped my family save money. Thank you for your help Lupe!

Stop in for a quote today and was satisfied. This office has professional and knowledgeable staff! Thank you Lupe G. & Lupe O.

Great service and competitive rate provided by Angela Oh. She really helped alleviate my worries about getting my own policy.

I have been a customer for years, and Lupe G has been absolutely amazing. She is kind, knowledgeable and helpful every time.

I recently had the best experience with ken quack State Farm. Lupe Orozco helped me save on my policy and get the best deal.

Lupe orozco is great, she was able to help me save money and explained everything in a very helpful and understanding way.

Thank you Guadalupe Orozco for helping us save so much on our car and home insurance! You made it so easy and stress free!

Lupe G. Me a ayudado a mi y a mi familia con nuestra seguranza de auto por años. Vallan a verla para su seguro de auto.

The customer service was great and getting car insurance has literally never been easier, they take care of you here.

Lupe G. Es muy hamable y profesional. Ella me ayuda con mi seguro de auto y siempre busca discuentos para mi familia.

Lupe Gonzalez was really helpful and nice. Highly recommend her. She was very patient and took her time to help us.

Tôi rất thích Tiffany rất vui vẻ và nhiệt tình trong công việc giải đáp moi thắc mắc của tôi. Thanks

Lupe G, the front desk customer svc attendee provides great care!! Ken is bleased to have her on his team!!

I’ve had the easiest time transitioning from my old insurance policy to one with State Farm thanks to them.

Huong Vo is really friendly and provides excellent customer services. Great customer service, professional.

Very professional and responsive. Always helpful and great customer service! Highly recommend this agency.

Best group of people ever , lupe is a real sweetheart and look forward to many more years with these peeps

Overall experience is good. Jack Quach - Insurance Agent, was very helpful throughout the process. …

Lupe G is a very kind, and help out with my quote. Recommend this state farm to everyone. Ask for Lupe G.

Great service! Thank you Lupe Orozco for saving me money! Very professional and I would highly recommend.

excellent customer services specially Agent Huong. She is very knowlegable about life insurance products.

Creat customers service! I receive all the help and great prices. Ask for Lupe Gonzalez, she is great!

Lucero has always given me great customer service. She always helps me with my auto insurance needs!

Fantastic customer service with Lupe G. Very helpful she takes her time answering all my questions.

Guadelupe gonazales is the best, helped me with everything! great customer service from her! …

Staff is always cheerful and ready to help me with all my insurance needs! Thank you Lupe O

Tôi rất thích cách phục vụ ở đây nhân viên rất nhiệt tình nhất là cô Tiffany

Great costumer service . I have been very happy with State Farm for past 11 years .