This is long, but im hoping the manager/owner will see this too. I checked my calendar, and this terrible experience was on Sunday, March 26, in the afternoon The absolute worst cappuccino I've ever had and a much worse experience with the so-called barista . Cappuccino terrible and very, very watery. When I said it wasn't strong enough and I wanted something else instead (i asked instead to just make a strong Americano coffee). He was NOT happy that I said it didn't taste at all like a cappuccino, then quickly grabbed my cappuccino off of the counter and truly THREW it at/into the garbage across from him. He still charged me for my second one despite me saying it wasn't right since the first one was so bad and now thrown out. I pointed out how much money at cost it would have cost him and asked why he was being so rude. Then he raised his voice at me and said it was ME who was being rude and my fault that I didn't like how he made the cappuccino. And still wouldn't give me my American free. I told him I was going to call his manager the next day but didn't bother. But I'm following through now... and also told him I'd never set foot in there again and would pass on the word. I also bought a pastry...not good either...dry. Also, I was with a group of friends that day, and they also had bad quality beverages that he made. I noticed that someone in the comments said this place has gone downhill recently...in the last year (?) I noticed that the positive reviews aren't current.. from mostly 2 to 6 yrs ago. My guess is that 90% of the photos and 75% of the positive comments are old I hope that idiot doesn't work there still, as this happened about 6 months ago. I should have reviewed it back then Decor is ok, but just small tables and small space. There's so much potential for this place. Too bad.
Meal type
Other
Price per person
$20–30
Food: 2
Service: 1
Atmosphere: 2

The latte art here is normally really intricate so I think the staff member was new, because it was really subpar.The drinks only contained one pump of the flavour syrup that we requested it added for, would’ve preferred it a bit sweeter (ie the build for most coffee shops of 2 pumps for a small, 3 for a medium and four for a large). The espresso was really good and the ingredients were high quality. The girl working was very polite and took time to make a quality drink, without taking longer than necessary. Atmosphere is always nice, pleasant decoration, however there was a lot of dirt on the ground especially by tables which could’ve used a sweep. Shelves could’ve used some dusting as there was some build up. This was my favourite coffee shop but yesterday seemed kind of disappointing, it was 14 dollars for 2 drinks before tip. If I'm spending 7 dollars per drink, I would hope that the latte art would be of its usual quality. I don't want to be rude, it just was a very disappointing experience. Written based on February 28th, around 3pm

Terrible! Expensive! I bought 1 lb coffee for $ 22,5. I also want to try a ground coffee besides whole beans. I especially asked them that is your grinder perfect? Does it ground uniformly? They told me yes! However, it was terrible. You cannot use their coffee with nonpressurized basket, even for pressurized basket. Reply: Thank you for your reply. First of all, I am not saying anything about the cafe since I never try it. I am only saying about the price of your coffee and the quality of your ground coffee. I am sharing two photos for your ground coffee. One of them is with tamping, the other is not. Just tell me are you thinking it is a really uniform? Do you need a video record with this coffee when I try to shot an espresso? With a nonpressurized basket I claim that it is impossible. Since my grinder was broken at that time, I needed a ground coffee for my espresso machine.

I went in thinking that I would be able to get a chai latte one of the simplest drinks that I tend to order at every coffee shop but I was wrong. I ordered my chai latte and got frothed milk, the only spice to it was the ones I added, definitely not worth the 4.75. I also ordered a blueberry scone, I don't know if they know what a scone is supposed to be like, this was not a scone the best descriptor I have is a massive corn pop with blue berries as the taste and the texture was that of a puff pastry. I would suggest staying away, definitely not worth the over priced drinks or food.

I wrote the owner of the coffee house recently to privately discuss that I sat in his cafe for several hours and watched several people come and go from the tables. The staff on shift did not once wipe down a table between customers, nor did they wipe down anything else. This happened on both occasions. These measures should be in place regardless of covid. In addition to that, the bathroom was out of hand soap for two weeks. After I wrote to the owner, he did not bother to reply. I won't be supporting this business anymore, and recommend you dont either, especially during covid.

Requested a bucket sized latte, but they only had a 20oz cup, so I compromised. Coffee tasted like a medium roast. Bright and tart, no bitter aftertaste. Especially smooth towards the end. Top of latte was super foamy - cappuccino-like. Which I love. Their board states they use whole milk, 1%, or oat for extra. Since I took the default (and it was delicious) I assume it was the whole milk they used. And it was glorious. Staff is unhurried and friendly. They take their time to make the perfect cup, and then take care of the next customer. Will be returning.

Very rude and abrupt service! Went with my 80year old mother in law and even she commented on how grumpy and rude he was and she never says anything about people. She is unsteady on her feet so I got her settled at a table and when I went back for mine he had thrown me off so much with his abruptness plus he didn't ask how I wanted it so I ended up with a large expensive coffee I couldn't drink because I can't have dairy. I didn't want to go back and deal with him so I just threw it out. We decided that was our last time going there.

Came here for the first time last weekend. The coffee shop is cute but small, limited seating even on a weekend. I ordered an iced matcha which was great, asked for 1/2 the amount of sweetener. I also had a cheddar and chive scone but it fell flat. Scones normally have a crumbly, soft texture and this was almost like a pastry-texture. Not sure why, also didn't taste fresh. Maybe in the heat wave the scone just didn't keep well throughout the day. I'd come back here for a drink but not food

If you are looking to study there and need internet access I would rate 4 stars instead of 5 because it's a bit of a hassle connecting to the wifi. You have to ask the staff for a wifi code which is unique and can only service two devices for one hour. After that hour has passed you will need to ask the staff for another wifi code. If you can get past all that I would highly recommend going! The staff are friendly and the ambiance is really nice because of the large windows!!

very friendly staff, good espresso, and wonderful atmosphere. also, the latte art is fantastic here! always makes my day. i would give it 5 stars except their matcha tea latte’s are pretty terrible… everything else though is top notch. really good muffin selection too! they also sell a ton of local products from kingston and always advertise events going on in the community. a great addition to the kind of depressing atmosphere/mostly fast food places at the kingston centre.

This location has seen a steady decline in recent years. Quality of service has gone down and I haven't caught a dark roast here for many weeks; I'm not so sure they even brew more than medium roast any more even though there are many offered. Has potential to he a very great cafe but needs a change for the better, rather than continual change for the worse.
Service
Take out
Price per person
$1–10
Food: 3
Service: 3
Atmosphere: 2

Love Coffee House Kingston. Has been coming here since before the name change. Some of the best coffee around. London fogs (smogs) lattes, espresso and snacks are so good! Always something local that you can pick up and take home. Servers here are the best! Kudos to the only guy in YGK that I have met so far that can make animals and not just hearts! All locations are also very clean and comfortable! Perfect little coffee shop(both locations) Would recommend!

I didn’t even get to ordering my drink. As soon as I walked in an individual came behind me did not say excuse me and proceeded to go behind the counter. Did not wash his hands after coming in from outside. No mask wearing of staff. Staff were not attentive and the lack of cleanliness and I was not comfortable having them making me a drink without a mask on. Just my opinion. But the lack of customer service and hand washing is unacceptable.

Quality of the product is great! But I'm never going here again. Management responds to concerns in social media (here and Facebook) with snark and defensiveness, never kindness. It's unbecoming and is a major turnoff. More than that, there's a sign in store lamenting how price increases are due to employees having to be paid more. Don't blame your employees that your business model relies on paying them as little as legally possible.

Cute little artisanal coffee shop. Iced mocha was a little too sweet for my taste, but my partner's iced white mocha was perfect. They also have THE BEST cheddar & chive scones!
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
Scones and Muffins
Parking space
Plenty of parking
Parking options
Free parking lot

Chai tea latte with almond milk was great plus the happy hour between 5-6 for half priced hot drinks is nice. Ive had a few baked goods here and everything they taste hard and old .. And the inside could be a little cozier, really needs an update..new flooring and paint ..also the tables are usually super wobbly and can spin around. For being so expensive I would hope they could afford some renos..

Amazing staff and customer service! They have a great selection of unique soups, sandwiches, and baked goods and a long list of drinks (hot and cold) to choose from. I’ve never ordered anything I didn’t like and they’re great at suggesting new drinks to try based on past orders. The staff have a great attention to detail and are amazing at what they do. They also make their own whipped cream in house!

The staff has no idea how to make a cappuccino, let alone a dry cappuccino. One person told me they could not make it dry because it took to much milk... foam is full of air, it takes less. Another staff member told me this is how they are made at coffee shops... well it's the only coffee shop I have been in that continually and truly has no idea how to make a pretty simple beverage.

The sandwiches are always especially tasty and unique at this coffee shop. Lots of free parking in the mall shopping centre, and there are always free tables whenever I visit.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Parking space
Plenty of parking
Parking options
Free parking lot

The good!: Super kind barista. My latte was great. The not so good: Location is VERY run down. Tattered seating, banged up furniture. Needs major renovation. I was genuinely surprised at how this place looked inside. Baked goods were not fresh and unfortunately I ended up tossing my date bar after one bite.
Service
Dine in
Meal type
Other
Price per person
$1–10

Went this morning to have coffee and do some work on my laptop. The latte was excellent but the way they handle wifi is really irritating. The hand out paper slips with a code. Primitive. Then when it expires after 1 hour and you need extra time, they demand a 2nd purchase or no additional time in the internet. Great way to lose customers. Not worth the latte. I’ll go elsewhere.

Spartan but still the best coffee around.
Service
Dine in
Meal type
Brunch
Price per person
$10–20
Food: 3
Service: 4
Atmosphere: 2
Recommended dishes
Turnover and Blueberry Scone
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Fantastic parking neat TD Bank and Rexall Pharmacy.

I like this place. A nice neighborhood coffee shop with a friendly feel. Coffee and food are always top notch. Place is spotless! Great covid protocols. Staff are amazing. In fact I dropped my phone in the parking lot and someone turned it into the staff. They figured out how to message me to say they had it and it was safe. Above and beyond and I am truly grateful!

Did not have a good experience at all, was super disappointed! Got an ice coffee with pumpkin spice, tasted like medicine, I had to throw it out. Scone was ok, barista was super unfriendly pretty sure he didn’t smile once. Building was very run down looking. Decor was cute though.
Service
Dine in
Meal type
Other
Price per person
$1–10

Some staff were okay but others didn't make an effort to help when the WiFi codes did not work and after the 3rd they gave me, I was locked out from the internet. When the entire reason I come here is to have a place I can enjoy a coffee and work online, this is a big problem. I'd rather go somewhere like Crave downtown after this experience.

Lovely spot. Fast, friendly service. Our party ordered different hot drinks and raved about them - coffee, tea, and hot chocolate.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Parking space
Plenty of parking
Parking options
Free parking lot

I love the coffee. Most of the staff are nice but there’s one woman who never smiles, and not friendly at all (she seems like she wishes she could be anywhere else). I work in retail and I make an effort to talk to every guest. When I see her there I almost want to walk out. I find the space less cozy then I’d like but it’s convenient.

The tea I had was pretty flavorless and the atmosphere was dead. I could of heard a pin drop in the place, no music or sound of any kind, it was like sitting in a library. Pretty dirty as well, we had a silverfish crawling around our tabletop. It was pretty pricy as well, and I usually go to Starbucks, so that’s saying something.

Have been several times to both locations. The staff at both are friendly, enthusiastic, and make some friggen' beautiful latte art. Please not that the art in this photo is a little distorted because I got excited and started drinking it before I thought to take a photo, but I can confirm it tastes as good as it looked.

Always being a fan of this coffee shop. Taking one star off cause the coffee quality is very inconsistent. You really need to know the right barista. The owner and Brad make good coffee. Others might disappoint you, deeply (my cappuccino and americano tasted horrible and grinds flowing all over instead foam).

Always good coffee and customer experience dealing with these guys but it's especially a cut above the rest when Brad is behind the counter, making the whole store feel more welcoming as a whole and the coffee absolutely splendous. I look forward to supporting such a fantastic store and barista in the future!

Just grabbed a coffee but it was cold and in my opinion the price was a little high for a small cup of coffee … I was expecting at least a medium size coffee like Tim hortons…
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 5

Hello, Could we have the email of the owner, we need to ask some question to do a marketing plan for the store? The problem that we can not be able to come between 07:30 to 02:30 pm because we have classes. Could you please help us to do a perfect marketing paln for your store? Thank you, Sultan

Amazing local coffee shop serving some of the best baked goods I’ve ever tasted and great coffee sourced with local ingredients. Definitely give them a try (with appropriate PPE) if you’re travelling through the Kingston Centre or waiting for a partner at one of the many stores around the area.

I've always had a fantastic experience here, whether it be the customer service as they help me learn and try new items, the drinks and foos, or the quiet and chill atmosphere while I catch up with a good friend. I usually come here for chai lattes for myself and a friend, as I've attached.

Somebody mentioned in one of the other comments about the snarky and petty condescending replies by the owner of this. I fully agree. "Management responds to concerns in social media (here and Facebook) with snark and defensiveness, never kindness. It's unbecoming and is a major turnoff."

This place seems to always have someone there from the community to chat with, often just busy enough to know their good with enough seating, and the staff are friendly and fast. Well worth a good tip and a nice thank you. The coffee and treats are fresh and fabulous everytime you go.

Good service with amazing coffee. A little sad they switched from Monin syrup to Torani's and they should consider choosing a better type of soy milk. But it's fair trade organic coffee roasted in town and I'll definitely go back.
Food: 3
Service: 5
Atmosphere: 5

Unfriendly person to order from, poor coffee even though it was freshly brewed. We chose this over Crave based on reviews and are very disappointed. Choose somewhere else!
Service
Dine in
Meal type
Other
Price per person
$1–10
Parking
Plenty of parking.

While I have only been to your place once, it was a wonderful experience. In light of recent events at your establishment, it's important to me that I let you know that you have my support and that of all sensible, decent people. Do not be discouraged. We love you!

The baristas are always so amazing and so friendly. It’s always nice talking to whoever is working that day! And they have the best chai lattes lattes in Kingston! You can count on them to make your drink perfectly! Will always be my go to for a good quality latte

Love this little coffee house-it has real community feel to it, and delicious cappuccinos with dairy, soy, or nut milk, which is more than I can say for some competitors. Great service always and delicious gluten free treats, vegetarian options and regular food.

This is the best coffee and tea place in town. Excellent service, delicious homemade food and amazing homey atmosphere. Looking for a place to meet friends or business associates? Look no further. For downtown location check out the Kingston Coffee on King St.

Delicious iced lattes for a treat on a hot day. Can also attest to their creamy smooth matcha lattes. Excellent, friendly service and fun latte art Staff takes their time to create a beautiful cup, everytime. A favourite Kingston business! …

Solid coffee shop mid town with a good variety of drinks and desserts. Baristas have always been polite and friendly. Good sit and chat place.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 4
Service: 4

I went in for two lattes this morning. It cost me $19. No coffee should be that amount. To pay 7.80 for a medium and extra for the flavour (which was not advertised). I’m sorry but we will never be coming back. Inflation or not that is outrageous.

Coffee was good but staff were not as friendly as I would have expected. Mind you it was Canada Day weekend, so quite busy. The cafe should consider doing a breakfast sandwich as we had to hunt some down elsewhere after getting our coffee here.

Staff always makes me feel genuinely welcome with their friendly attentiveness. I've tried a good number of their menu items, and have always been quite happy with them. Really nice place to enjoy some good coffee with friends, or on your own.

Been here 3 times, 1st 2 times it was great amazing coffee which is why I'm a repeat. Today the coffee was horrible. Old and cold. Loses a star for consistency. Starbucks has consistency for simple drip coffee to perfection. Will return.

I had the best chai latte there! If they added a changing table to the washrooms to make it baby/child friendly it would be an even better experience! A high chair would be nice too.
Food: 5
Service: 5
Atmosphere: 5

A lovely quiet spot. Delicious coffee and treats.
Service
Dine in
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Lemon Crunch Tarts, Samosas

I was just wasting time waiting for my car to be finished and walked by and saw it was opened. Decided to try an Italian soda. The guy working was really nice, and the soda actually tastes like I'm eating fresh raspberries! So good. :)

Latte was excellent and came in a real cup with a heart on the foam. Very pleasant atmosphere to sit and catch up with friends
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

So so coffee, decent service. We ordered espresso, latte and a almond croissant. The espresso is too bitter, lack of flavour, latte was ok, croissant taste stale. Only good thing was the service, the barista was very friendly.

Amazing staff and service! Delicious coffee with some of the cutest foam decorations. A lovely place with lovely staff and also a fantastic locally owned family business. I would highly recommend the Kingston Coffee House!

I'm very picky about my coffee and Kingston Coffee House (Kingston Centre) consistently pours the perfect double espresso. Despite being quite busy the service is always friendly and fast; they've never messed up my order.

I went there several months ago with my three year old. The staff were amazing; the barista even made a little kitty face on my cappuccino, to the delight of me and my daughter! I would highly recommend this coffee shop.

Amazing staff with a great sense of humour, the coffee is really good, and the pastries are to the same standard. If you want coffee better than Tims (not a stretch I know) and a latte beyond Starbucks this is the spot.

Good coffee but awful staff person. He couldn't care less about customers, was on his phone the whole time and if you interupted hin to ask about service, it was like he was put out. No manners. This was Sarurday 26th.

A cozy atmosphere with great locally roasted coffee. The staff were friendly and openly answered any questions I had about the coffee they served, preparation methods, and roasting methods. Overall a great experience.

Whenever I am in the area and need a coffee I stop into Kingston Coffee House. They always have a special drink that tastes amazing, and I grab a scone or two if there are any left. Great staff, friendly atmosphere.

Friendly staff! Great service. Ordered a Capuccino that came with a cool Cat design on it. The baked goods were good too. Fast service, clean well kept store. Good seating and decor, nice environment to relax in

A nice place. Cozy yet spacious with lots of natural light. Staff are friendly, welcoming and interesting to chat with. Food is fresh with a good menu that's reasonably priced. It's an asset to the neighborhood.

Excellent service, excellent baked goods, a little pricy but worth it.
Service
Dine in
Meal type
Breakfast
Price per person
$50–60
Food: 5
Service: 5
Atmosphere: 5

Good food. Good coffee. And it's cute when they put patterns in the latter.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4

Best Americano’s in Kingston. Always very friendly staff. Impressed to see more local products in their store since the Covid-19 pandemic started. Businesses helping each other is always a good thing.

Fantastic coffee. Great service and atmosphere. I was in a large group and they let us rearrange tables. Overall a great experience! I will be coming back. Oh and the carrot cake is heavenly!

I like this place because there are places to sit and it is not noisy. I had a dark or black chai latte. Nice, though I paid almost.$10!
Food: 4
Service: 4
Atmosphere: 4

The best latte art in Kingston ! Freshly roasted organic coffee, delicious baked goods and a great collection of vegan and gluten friendly treats ! Love the vegan masala chickpea sandwich ❤

Convenient when you're in a rush to take the bus - it's only a few steps away from the bus terminals. Decent coffee, small but delicious selection of baked goods and friendly staff to boot.

Hands down.... THE BEST coffee in town! They have all the milk options you can think of, a warm and very clean/tidy atmosphere, and such a friendly group of staff. I love this company :)

They have the yummiest Italian sodas and samosas!! I picked up some coffee and chocolate biscottis as well and they were a huge hit with my friends. Very sweet and helpful staff!!

Great coffee and great service. Not Timmies prices, but way beyond Timmies coffee and goodies!! Worth a little bit extra (it's not all that much more either, yet wayy better).

A very good medium roast I can't remember the name of it now but it was better than any coffee from Tim Hortons any day.
Food: 5
Service: 5
Atmosphere: 5

It's a very cute little shop with quite a few options.. not too many options on the cheeper side of things but you definitely get what you pay for. Very good coffee.

Great service. Wish that the price for food and desserts was lower. Also, more choices of sweets. Cheese cake or kind. A soup would be nice for lunch, too. …

Wonderful cappicuino with homemade artwork in it. A little pricey but good atmosphere with wonderful and helpful staff. Interior could use a fresh coat of paint.

Inattentive staff. I stood at the counter for 5 minutes the other day, not even asked for my order. I left.
Food: 4
Service: 2
Atmosphere: 4

Barrista made a beautiful design with my creama so good n beautifully made
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

I always love coming here. The atmosphere is so warm and inviting, plus the huge windows mean it's nice and bright inside. The live plants are a good touch.

Great coffee and scones! Nice atmosphere, not too busy. Wifi code didn't work, but didn't bother us too much.
Service
Dine in
Meal type
Other

I stumbled upon this place and found more than 1 gluten free snack to go with my cappuccino! Quick and delicious. Cute gifts too. Def be returning!

Pleasant local coffee unit, with beautiful lattes, choice of teas, wide range of baked goods, sweets, sandwiches and local honey to top it up.

Very nice but its a but small few tables n chaurs however great beverages
Food: 4
Service: 4
Atmosphere: 4

I love the coffee and the atmosphere! The staff are wonderful! I recommend to people that haven't gone to this shop to go!!

Coffee really good Staff are simply wonderful No place better if you just need a moment for you even if the you is for two

Always good coffee here. Their espresso blend is very good. Staff is friendly and helpful. Free WiFi and easy parking.

They have the best Veg. Seamus I tried in Kingston. Real Indian way ( except put sweet corn!) But it is not Spicy...

Great place, friendly staff and wonderful coffee house vibe. Matcha Latte for the win! Holy cow was that delicious!

I keep going back because I like the service and atmosphere. Yesterday I tried the pesto chicken item; I liked it.

i worked for the owner of coffeeco, he is a really humble guy and we made great coffee together, check them out!

Great coffee. Staff are always friendly. Always disappointed when my shopping trips happen outside their hours.

Rude employee with headphones on ignored me until I asked to use the washroom and then yelled at me when I left

Went in first time today and it was okay. Coffee of the day was good. Clean, welcoming decor and decent menu.

Just a bit pricey (almost starbucks prices) but good stuff. The lady that made our coffees was so friendly.

Great place, support your local shops over the terrible quality of tim hortons/McDonald's coffee!

Great coffee, Great service! So happy to have you back! Thank you for caring and being awesome!

Was okay. Not the best. Never any cream and kinda rude people . Plus u gotta make it yourself

Cute place to relax with a great selection of coffee beverages and snacks! Limited seating.

Great staff and delicious organic fair trade coffee!! Guilt free coffee! Support local.