Please DO NOT GO to any of their locations. We bought 1.2k gold rings for a 25 years wedding anniversary, not only did they not have them ready until the night before the celebration but a week after they discolored! We went back to ask for an explation and all they could tell us was that it was because of our SWEAT! Come on real gold does not discolor with sweat! The unnecessary unprofessionalism from the manager was horrible, her lack of customer service that she has was infuriating. We asked to get different rings and all they wanted to give us was $800 rings because if they gave us any other ones they would loose money! We asked to speak with the owner and we were told he had walked away, that i had missed when in reality he was on the back hearing the conversation with his rude manager and not once did he step in! Please save your self from the hassle and take your money some place where they will value you as a customer.

Got my necklace almost 6 years ago which was beautiful work done from the previous jeweler guy, went to get it repaired since it snapped off at the end of the necklace and I went back to this place because it’s obviously where I got it originally and I liked their work. Just went to pick it up and the work that was done by the new jeweler was absolutely UGLY AND CARELESS. The girl tried saying nothing was wrong with it and that’s the welding job needed to repair it. But also tried saying that’s how I brought it in, the audacity!!! I explained to them that I didn’t like the job done but “nothing could be done about it.” DONT EVER COME TO THIS JEWELER, the service is poor & unprofessional and the quality of jewelry is not the same anymore, cheap/flimsy. (Pictures for reference because they want to act like nothing was wrong! 1st picture is how it originally was, 2nd is obviously the careless work.)

If I could give this place a zero star I would. I bought a necklace for my fiancé & was sold a 10K gold necklace, which was short & not what I expected & overpriced. I looked somewhere else & found a better necklace for a cheaper price & nicer & it was 14K gold. I went back to exchange the necklace & they said they don’t give refunds so we exchanged it for another one. The lady had a terrible attitude & was not pleasant at all! On top of it all, we got another necklace & the necklace was broken & couldn’t exchange it because they thought we broke it as soon as we walked away! Never again will I go back to this place & definitely DO NOT recommend! Look elsewhere before you buy jewelry from this place!

We bought 3 rings and payed $1100 for everything 8 days later the rings turned yellow and brassy as if they were fake. We went to see what could be done and they basically said it was our fault and said they would give us a $880 credit but would have to pay the rest. Everyone was so rude they sent us to their other store saying the owner was there and lied and tried to get us to go away. The ladies kept saying they could refuse their service and won’t do anything because they would lose their money even after they sold us faulty rings. Very unprofessional and disgusting

Put in an order on February 3 was told it would be due February 14 went in it was not done ! And now they’re telling me feb 21st ! Worst jeweler I have ever dealt with never again business was only good when they had an employer name Michelle who was very attentive and made sure the customer got their orders done do not recommend and when I asked for my money back due to their lack of communication they only said I could get store credit why would I want to purchase anything from the store like them again very disappointing do not recommend Save your money and elsewhere

As Jaz mentioned below. I asked how long it would take for a name plate to be done and they said 2 weeks only placed the order because I trusted they'd have it done for my son's birthday and unfortunately I had to wait almost an extra week due to them not having it ready and drove over 15miles just for them to tell me it wasn't ready. A call would have been nice.

I love this jewelry shop. They are very nice and you can see and try anything with out having that pressure of buying. They let you know that you can try it on and if you don't like it you don't have to buy. Good prices …

Worst experience ever got a pair of earrings and one was bent and so cheap looking flimsy and when I went in they said I did it no one even worn them and they wanted to charge a 20% charge to exchange …

The ladies working are very helpful and profesional. I bought a set of chains for my sons at a reasonable price, the whole process was seamless without haggling.

One worker told me 4 day then told me it will take 9 day and never call me when my jewelry finish