Today, I had a rather unsettling experience at LA Fitness during my workout. I was in the general exercise area for about 5-7 minutes when, unexpectedly, a Zumba class started nearby. While I was exercising in the corner, a man approached me and informed me that I couldn't work out there due to the ongoing class. I explained that I wasn't aware of this and that nobody had communicated it to me. To my surprise, he claimed to be a staff member and insisted that I had to leave. Despite my request to finish my workout first, he forcibly grabbed my phone and invaded my personal space. I firmly asked him to stay away, managed to retrieve my phone, but he continued to pressure me to leave. Feeling distressed and sensing panic, I raised my voice to emphasize my discomfort, but he remained unresponsive. The situation escalated until the manager, Mohammad, intervened. Unfortunately, rather than addressing the disruptive individual, Mohammad escorted me out of the room. The entire ordeal left me shaken and in tears, primarily due to the proximity and behavior of the individual who confronted me. What compounded the situation was the manager's lack of empathy and failure to document the incident. It is disheartening that, as a woman in a first-world country, I expect privacy and respect in public spaces, only to encounter such disregard for personal boundaries. I urge caution when working out at this location, as there may be individuals who lack proper conduct and could easily disrupt your personal space without concern. It is crucial for a gym to ensure the safety and comfort of its members, and unfortunately, my experience at LA Fitness fell short of these expectations.

I am writing this review to share a concerning experience I had at LA Fitness. As a long-time member, I have generally enjoyed the facilities and the community here. However, a recent incident has significantly changed my perspective. During one of my visits, I had an uncomfortable and frightening interaction with another member. This individual's behavior made me feel extremely unsafe. Expecting support and action, I immediately reported the incident to the gym management. Unfortunately, the response from the management was deeply disappointing. Their lack of adequate action in addressing the situation left me feeling disregarded and unsafe. The seriousness of the issue did not seem to be acknowledged, and the measures taken were insufficient to ensure my comfort and safety within the gym. This experience has significantly impacted my sense of security at LA Fitness. A gym should be a place where all members feel safe and supported, and it's crucial for the management to take prompt and appropriate action when a member's safety is at risk. I am sharing this experience in the hope that LA Fitness will improve how such situations are handled in the future. It's important for all members to feel that their concerns are taken seriously and that their well-being is a priority. Physical assault towards woman in this century is just really disgusting!

Subject: Complaint Regarding Poor Customer Service Experience Dear Management, I am writing to express my extreme dissatisfaction with the level of service I recently received from a staff member named Mohammed at your facility. I believe it is crucial to bring this matter to your attention in the hopes of improving the overall customer experience. During my visit, Mohammed's service was far from satisfactory. Firstly, he made me wait for an extended period without any explanation or acknowledgment. This lack of attention to customers' time is unacceptable. Furthermore, Mohammed failed to provide proper consultation, neglecting to offer guidance or information about the amenities available, particularly in the gym area. As a customer, I expect to be informed about the facilities and services to make the most of my membership. Most disappointingly, Mohammed did not showcase the advantages of the gym's workout area. It is crucial for your staff to highlight the features and benefits to encourage engagement and utilization of these facilities. I believe that such a poor level of customer service reflects poorly on your establishment. I sincerely hope that you will take this complaint seriously and address the issues raised to ensure a more positive experience for your patrons. Thank you for your attention to this matter. Sincerely, [Alex I]

This location has to be the worst one yet. I’ve been a member to La fitness for over 7 years. I recently moved to this area with high expectations; it being a signature club and all. I had to upgrade my membership for one, which I don’t mind but this club has nothing special about it. Their equipment is basic. They say they offer many classes but none of them are in service or available for use. They do not have a sauna which is what I was hoping for most. And washrooms are super dirty! I found a cockroach in one of the bathroom stalls, cannot begin to explain how appalled and disgusted I was. I get it’s not an actual building itself and is located on top of a longos but the least they can do is get it fumigated and under control. The training area is super basic not sure why I’m paying extra for a club that doesn’t even have a sauna or hot yoga classes available. Staff could be friendlier. It’s not a preferred choice for me but it’s convenient because of the location but I definitely do not recommend this location at all. Maybe it’s the area but the vibes and atmosphere here are low and not motivating at all. The one thing I will say is they do have a great zumba instructor (Vicky Wu) whom I do look forward to but she is not always there so it’s a hit or miss depending on instructor.

Not very sanitary overall at this location. I didn't see any staff members clean anything in my 4+ hour visit and very few members cleaned up after themselves as well. Tried a day pass since my gym was closed for Thanksgiving. At first it looks like a great gym. Spacious, lots of equipment and lots of variety. Those 3 things were enough to make me overlook some of the dirt I saw but that was only the start. It was very over crowded which made it hard to use the varieties of equipment but I was told that happens on holidays exclusively. Putting all that aside, the start up cost for a long term membership is $215 with $45.99 monthly plus annual $59.00. Your first year will be almost $900.00. That's a lot of money for unsanitary bathrooms and equipment, dated machinery (treadmills still have original iPod plugs) and crowded work out areas. The overall value at this gym is very low. I be will staying with my current gym

My experience at L.A. Fitness on Yonge and Sheppard in North York has been quite mixed. On the positive side, they offer amazing classes with dedicated instructors who really know their stuff. The other staff members are friendly and helpful, which makes the atmosphere pleasant. However, there's a noticeable downside to this location, and it centers around the management. Unfortunately, the manager, Kimberly, doesn't exhibit good customer service skills. It's a shame because a good manager can set the tone for the entire gym experience. Moreover, the cleanliness of this gym leaves much to be desired. The presence of mold in the showers is concerning, and it's disappointing that this issue hasn't been addressed more effectively.

Today, I received a distressing call from a friend who was working out at LA Fitness, requesting assistance to pick her up as she was unable to walk home following a troubling incident. It's shocking to realize that in a country that places great importance on women's rights, such disrespectful treatment can occur. As a man, it saddens me that I had to intervene to hold them accountable for their poor treatment of my friend. This experience serves as a reminder for everyone to be aware of their rights and to never tolerate mistreatment. It's disheartening that instances like these still happen, and I share this review with the hope that others will stand up against any form of disrespect or mistreatment they may encounter.

I recently had my first visit to LA Fitness and was quite impressed overall. Upon entering, I was greeted by Ali at the front desk, who was very pleasant and welcoming. It was a great start to what proved to be a mostly positive experience. The gym itself is spacious, boasting a wide variety of machines and free weights. Whether you're into cardio or strength training, you'll likely find what you need here. However, there was one drawback that slightly dampened my experience: the organization of the weight racks. I found them to be quite empty, with weights scattered all over the gym. This made it a bit challenging to find the correct weights to complete my workout efficiently. Overall, I'm pleased with my first visit.

Pathetic experience with this branch Staff and management. We wanted to cancel the membership for some reason and trust me, people here never ever respond to it. We made the request multiple times in person, over the calls but nothing happened and I was billed for 3 months. Staff doesn’t even make a notes on your account, making the customer service terrible. How would the later person know the case when there is no notes maintained on the account We had ti make brand new requests each time with a different person and nothing gets done. On top of it, no refund for those 3 months either. ****please do not go to LA fitness, it’s just a scam to loot your money and they never think of service and cancellations***

The stuff are really friendly some are shady. Pymn was a great trainer some other are kind as well. The problem is selling training packages and so called session is problematic. What I mean by that is I have agreed to have 1 session it was supposed to be an hour but in fact I was supooed to pay 2000 for 24 sessions of 25 min training with a trainer. This price is a completely rip off. It is not the responsibility of the managment but company itself. Goodlife offered me way better deal of 2600 dollars of 24 sessions and tax included and every session is an hour long. Stay away from personal training packages. But the gym equipments and cleanliness was great.

Probably the worst gym I have ever been to. Not once have I ever seen a single dumbel placed correctly on the rack where it's supposed to be. Completely uninterested and apathetic staff who do no absolutely nothing but talk to their friends at the front desk and are on their phones. Nothing is clean. Washroom is always a mess. ALWAYS over capacity so good luck trying to find a bench to use. I cannot emphasize this enough: this is absolutely the worst gym I have ever been to. The parking is bad enough, but that doesn't even factor into my review. Maybe if there was a single staff member who cared to do their job this gym could be a lot better.

I love how complete the equipment and amenities are compared to the other gyms I've been to. The staff here are suuuper nice, they really contribute to the overall atmosphere (makes it easier to drag myself to the gym knowing I can easily approach staff if I need help). The gym also maintains cleanliness pretty well, I tend to be fastidious about public spaces but the workout areas, changing rooms, washrooms are cleaaan. Overall, no issues and nothing but praise. This branch is an excellent choice for those seeking a clean, well-equipped, and welcoming fitness environment.

The staff at this location is unbelievablly rude!! The so-called, pathetically bald "manager" Mo Mo ( or might be another name) is the problem. The bald guy is especially problematic, as he speaks down to members and points fingers without any justification. At first I am interested in purchasing a membership in here but I finally gave up thank to his attitude! Good luck with suck " good " service. I am out of here. If you wanna make more money, first fire this guy!

Easy to sign up, hell to cancel. Recently moved and have a gym condo. They won't allow you to cancel over the phone nor online. You either mail application form or come to the branch per the phone rep. Took time out of my weekend to come in to branch and got told I can only cancel when Operations Manager is there 9to5 on weekdays. Basically I have to take time off work just to cancel a gym membership what a joke.

I got my wallet and money stolen from the locker, and the lock was gone when I got there, even my jacket was thrown in the washroom by the thief, really terrible experience. Also the staff were not helpful at all, he only raised a report to higher levels and that’s it. The fitness center is lack of security, staff let me solve the issue on my own since there’re no monitors, that’s kind of ridiculous.

I've been a member of LA Fitness at the Sheppard Yonge location for some time now, and I couldn't be happier with my experience. The facilities here are top-notch, and the staff is always friendly and welcoming. The gym is equipped with a wide range of modern exercise machines and equipment. Whether you're into cardio, strength training, or functional workouts, you'll find what you need.

I’ve been a member at LA Fitness for several years now, and it continues to be a fantastic place for my fitness journey. The gym maintains high standards of cleanliness and the equipment is always up-to-date and well-maintained. What really makes LA Fitness stand out is their exceptional staff; they are friendly, knowledgeable, and always willing to help.

I've been a member of LA Fitness at the Sheppard Yonge location for some time now, and I'm thoroughly impressed with my experience. The gym has a lot to offer, and here are a few highlights. This gym is consistently clean and well-maintained. I appreciate the staff's efforts to keep the facility in great condition, and they are proactive about hygiene

What’s the hardest thing at La Fitness? The math skills needed to place free weights in sequential order. In all seriousness, the staff are friendly and the place is clean. The patrons are strutting , mirror posing, and numerically challenged. All due respect for their work ethic, but there is a poor culture for fellow patrons.

This location I tried for the first time today. Unfortunately, I’m not a Signature member - but I am absolutely in love with this franchise gym. However been a member since 2017. I’ve gone to all locations: This one was really nice all and all ! If you know you can find me the enthusiast guy with the red Durag aha. …

Whenever I’m in town visiting family I come to L.A Fitness Yonge & Sheppard to get my pump on. The place is very clean, spacious with great machines. Wish I had a gym like this near me in the U.K. Thanks to Momo and the team for always welcoming me and help keep me in shape. Will gladly be returning!

I went in to create a membership preparing for an intimidating encounter but Jordan has made signing up such a pleasant experience! Loved how he took the initiative to set everything up thoroughly and explained everything clearly! Even set up a guest pass right away for my partner :)

Jordan helped me get the best possible price for what I was looking for, and gave me a personal tour of the gym. Went above and beyond to answer all the questions I had and even suggested on what I should start with. 100% would suggest him for any new or returning member.

There is a clear need for additional instructions and guidelines for employees and instructors at this location. Their lack of empathy towards women is something that cannot be easily taught. I strongly advise exercising caution when working out in this location.

Waited at the front entrance to check out the gym for almost a half hour after the receptionist said someone was coming. The sales reps were on their phones at their desks or having their own conversations. So I left. Not a great first impression.

Best LA Fitness I’ve been to. They are located in a great location that is right off the subway line. The staff are extremely friendly and helpful :) I would recommend this LA fitness to all my friends and family members without a doubt

The employees at this location lack empathy and accountability for their poor treatment towards others. There is a clear need for enhanced training in management to promote a better understanding of how to respect women.

Always great to come get a quick workout. Has been getting packed due to all the new year resolutioners but it’s good to see people aiming for a healthier lifestyle.

Great zumba class. A lot of equipments. A big facility. Clean.

Had a great time at the gym today 10/10. Jordan was great :)