Lowe's Home Improvement

3944 reviews

118 2nd Ave, Brooklyn, NY 11215

www.lowes.com

+17182491151

About

Lowe's Home Improvement is a Hardware store located at 118 2nd Ave, Brooklyn, NY 11215. It has received 3944 reviews with an average rating of 3.9 stars.

Photos

Hours

Monday6AM-10PM
Tuesday7AM-8PM
Wednesday6AM-10PM
Thursday6AM-10PM
Friday6AM-10PM
Saturday6AM-10PM
Sunday6AM-10PM

F.A.Q

Frequently Asked Questions

  • The address of Lowe's Home Improvement: 118 2nd Ave, Brooklyn, NY 11215

  • Lowe's Home Improvement has 3.9 stars from 3944 reviews

  • Hardware store

  • "I’ve never left a review for any business in my life, but this store’s staff is truly disgraceful"

    "Lowes workers are nice to customers"

    "All this empty parking at the front no one uses but restricted, the staff I guess are only there to point out directions, used to be able to talk with them and get recommendations and told what I'll need to do the job"

    "Great store, really dope stuff in here"

    "First time at Lowes, and we were very impressed with the inventory and cleanliness of the store"

Reviews

  • Matty Brooklyn

I’ve never left a review for any business in my life, but this store’s staff is truly disgraceful. WHO HURT YOU? I assure you it wasn’t me. If the product in question was available literally anywhere else, I would purchase it there. Unfortunately there’s some things that only Lowe’s has in stock. Please shop elsewhere if you can.

  • gary chen

Lowes workers are nice to customers. Jorge Nunez, who worked in the Refrigerator, range, and dish washer Division this morning in particular, is not only professional but also courteous and warm hearted to take care of everything for you and provided the best service to make LOWES like our home.

  • Patricia Kiernan

All this empty parking at the front no one uses but restricted, the staff I guess are only there to point out directions, used to be able to talk with them and get recommendations and told what I'll need to do the job. O guess everyone wants to be amazon but no one wants to be a hardware store

  • Mahendra Shawn

Great store, really dope stuff in here. You can find anything you are looking for. There’s a huge parking lot. The prices are unbeatable at Lowe’s. I think this might be one of my favorite department stores ever. There’s also a pick up section if you buy online.

  • M K

First time at Lowes, and we were very impressed with the inventory and cleanliness of the store. My regular go-to store didn't have the flooring, but Lowes had what the style and color we were looking for. Staff was also very friendly and helpful.

  • Joshua Morris

Who ever the blonde lady is at the pro desk at 9am the morning of 10/21/23. Having a bad day or just a non helpful employee. First she was on the video chat with grand kids it sounded then realized I was standing there. I ask her if you all

  • Scott Strait

I have had issues with lowes main competitor in the past so when it came time to remodel my kitchen and bathroom I decided I'd get most of the items I needed from lowes instead. That turned out to be the worst decision I could have made, I

  • Matt Marantz

Amazing store with borderline infinite stock, but the employees are rude, discourteous, unhelpful, and most of all, not knowledgeable. How do you get a job at a hardware store if you don’t know the first thing about hardware? And once you

  • Patrick Hegarty

I’m a Lowe’sPro customer and every single time I place an order for delivery, without fail, it gets messed up or doesn’t show up at all. Then I have to drive over there to talk to someone because no one answers the phone. A simple text or

  • Safi Bi

I’d like to start by saying I don’t really leave negative reviews especially ones trashing employees but I went ikea on Saturday evening with a friend and pick out some plants. The store was clean and there were no lines. I got a plant on

  • Jonathan Bader

Truly speaking one of the most disorganized operations I’ve ever encountered. Customer support is non-existent and reaching a manager is impossible no matter the circumstance. I had cabinets installed through Lowe’s and it was a terrible

  • Pebbles F.

Absolutely love this store, go in with the intentions of picking up specific items but always guaranteed to walk out with addition stuff ! It's very rare that I do not find what I originally wanted to purchase. The staff in this location

  • Emilly Ly

The service here sucks, I’ve never complained about employees before this is a first for me. They are incredibly incompetent and unhelpful. I made an order for pickup and they told me they didn’t have the item I wanted, I took a look for

  • Jade

What a terribly disorganized store. I paid $125 delivery fee for a next-day delivery of vinyl floor sheets only for my delivery to “go missing” and never be fulfilled until I contacted them days later. They finally resent it but sent 11

  • Amy Lewis

My husband and I visited the store in July to purchase a refrigerator. We reach out to lowes online but decided to go to the store to ensure we were getting the correct item. We were assisted by Emma and THE MANAGER. I explained that we

  • Charles Grantham

Companies aren’t obligated to match online price for things. But they shouldn’t advertise that they do and then refuse to do it. Lowes wouldn’t match the price of the exact same model number on Amazon. When I pointed out that it had the

  • Kathleen Wenzel

I would give 0 stars if I could. Don't go there. It is the worst costumer service ever. They do not care about their customers, nobody has a clue about anything and employers are just rude and don't want to be asked anything. Went there

  • AB AB

Horrible experience. Ordered a stacker dryer from this store, they did not send the stacking kit. The delivery person could not stack the units, I attempted several times to contact the store to send someone with the stacking kit and

  • Michael Cerrato

Gotta Change my review of this Loews because I went there to get a kitchen and two cabinets were on the top of the shelf so I asked for someone to take it down with the machine and he told me he was going to lunch at 5pm on a Sunday

  • Shashi Paul

It is few and far between to find a knowledgeable person at this store management included. I had an appliance issue, I was transferred several times to a person named Emma Rivera and she was the most disrespectful unprofessional

  • Paresh NYC

I called again today(5/25/23) as they did not show up for the scheduled installation. I had called yesterday to confirm and they assured me it will be done today but they did not show up. They were first supposed to come back on

  • Ben Schmidt

I didn't get the name of the person working in the Christmas tree area but he was super nice and helpful, chopped the base of the trunk and wrapped up the tree no questions asked. The store is absolutely enormous.

  • G

Not too bad, some items have to be ordered online. The quantity of items displayed online isn't up to date. I came looking for a SPDT switch which they said was in stock online, but there was none in the store.

  • Beth Polazzo

We had the most incredibly wonderful sales help. Not only did Norma check us out, she loaded a heavy portable air conditioner into our car. Never ever ever have I had such phenomenal help in a big box store!!!

  • Diane Lucas

Great service. Thanks to Aja in the paint department,I was successful in purchasing the correct shade of white paint for my place. She was helpful in describing the different trims and its effects

  • Masoud Soltani

Worst customer service!!! I have been trying to rent the insulation blower since last year one person says is broken another says is working so I file the form and found the day I can do

  • Quentin Tice

It's a free for all. I shop Lowe's out of brand loyalty, but this place makes it painful. The store is usually ransacked. I get that shoplifting is a thing but at the

  • Adia Gaines

When walking in, I asked one of the employees about Lowe's curbside pick up. He was informative and accommodating. They do offer curbside pickup

  • Dillon Breslin

Another horrible experience with yet another Lowe’s store. Ordered sod thru site and was connected to the company directly. The associate

  • Leonardo Torres

I was able to get the mouse traps easily as they were close to the entrance. The parking lot was large and they seen to be well stocked.

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