I have been to this place a couple of times and there’s nothing out of the ordinary when you order at the restaurant, okay service, okay food, exactly what I’d expect from the Golden Arches. My gripe (and the reason for bothering to write a review) is with ordering for delivery. Each time we choose to do this there’s either an incorrect product or something is missing. If (for example) you order a Vanilla Milkshake, do so with the expectation that it may be banana.. or strawberry.. or a blend of any flavours they feel like pouring in (true story). Do you like large fries? I do, which probably why I’d suggest ordering two portions, that way you’ll (at least) receive a medium. In a nutshell, if your loved one looks at you with big watery manga eyes and suggests a McDelivery, just say no. Life has so much more to offer than total and consistent disappointment, you deserve better.
Service
Delivery
Meal type
Dinner
Price per person
£10–20

Took my son and 9 of his friends as part of his 6th birthday celebrations. I visited a couple of weeks ago just to give them the heads up and to see if a couple of tables could be reserved/ cake be left etc as we were going to cinema first. Went back on the morning to drop off cake and just to confirm that all was still ok- the manager (didn't catch the name, sorry) had it in her diary and was expecting me The staff were excellent, nothing was too much trouble- they cordoned off a small area, decorated the tables with balloons and colouring crayons/ drawings (a kin to McDonald's parties from 80's/90's that I have found memories of) (I believe that was Katrina and the manager that took the time to do so) all food was hot and correct and came quickly. My son absolutely loved it and so did we. Would definitely recommend. Thank you again McDonald's Orpington.
Food: 5
Service: 5
Atmosphere: 5

I usually pop in to pick up a coffee before heading off on my day. At the time I come in, it's filled with overly rude teenagers a little too big for their boots, delivery drivers believing they have priority, and builders thinking that they're still 'the lad'. The staff however are really helpful and quite friendly, and my drink is always hot, but the self-service machines *never* have any receipt paper in them (that or they're all jammed). Can't say I've ordered food from here yet, so can only go off the drinks which are always on point.
Service
Take out
Meal type
Other
Price per person
£1–10
Food: 3
Service: 4
Atmosphere: 3
Wheelchair accessibility
There's not a stair in sight or an impediment to any form of mobility aid, so nobody should have any difficulties, and they have a disabled access toilet in case you need it (providing you have a RADAR key)

I ordered a BBQ Signature Burger on it's own here, and while I was waiting for my order I saw it in a box behind the counter but no-one was bringing it to me. After about 5 minutes a lady brought it to the counter but by the time I was ready to eat it was only warm, definitely not hot, and I paid £4.89 for this. Some of the seats looked comfortable but they were too wide and I found it very difficult to lean back on them. A man was loitering at the entrance and I guessed he was a security guard but he was only wearing a white shirt and black trousers, so it wasn't very obvious. In the end I moved away from the entrance because he seemed to be watching me eat. I wasn't very impressed by the customer service and the tables were a bit dirty. The staff were a bit blunt too. I wasn't impressed by anything here and I wish I hadn't spent my money here, it was all a big disappointment.

My visit to MC DONALD'S was a quick stop as was on my way home an needed to catch my next bus which was due with in mins but was able to order an collect my food just before catching my bus, food tasted good as hadn't eaten most of the day as the day was going to be really busy for myself. Managed to catch my bus in time an enjoy my MC DONALD'S, so all's
Service
Take out
Meal type
Lunch
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
The BBQ Signature Burger, McDonald's Fries
Kid-friendliness
McDonald's has a seating area for kids an also has a kids friendly menu to an also toys or colourful materials to entertain while eating which is all good as parents can eat while there kids are entertaining them self's while eating to.

Done a mc delivery from the app and they missed out the double sausage and egg mcmuffin upon realising they dont actually have any help on the app you are left with the only option to call uber support. Sat on hold for 5 mins to be told i dpnt meet the eligibility criteria for any compensation i asked what that nonsense actually meant and he said its mcdonalds that have flagged me as not eligible as i have previous refunded items that was missing on past orders . (6 months ago) I stated that i work all over and use stores up and down the country its not my fault the staff are clearly falling short . Wasn't interested so i gave a few choice words the drip. Made me feel a tad better but still hungry. Mcdonalds you clearly have incompetence as a requirement for your staff. Absolute joke of customer service

This McDonald's is always full of teenage boys causing trouble, fighting and being a nuisance. They fight with the security guard often and ruin the whole place for everybody. Just last weekend they all came in, and started kicking off with security as usual, it got so bad that the police had to be called. They seem to think that they're hard and that they rule McDonald's, but they're just pathetic! Then there's the awful service, the delivery drivers are the priority, so all other customers have to wait. I've never been served promptly in this McDonald's. I live locally, and every time I've had to wait from 20 minutes to half an hour. Even after the long wait, there are often items missing from my order. This McDonald's is the worst one for miles. STEER CLEAR! FULL OF UNPLEASANT PEOPLE.

Food often comes out cold. Sometimes it's clean but sometimes there's food all over the floor and tables with no signs of any staff to come and clean it. Drinks are often only half filled with a load spilled on the tray. I've had burgers with lettuce that was brown and slimy at least twice. One time I had to wait over half an hour for nuggets when there was only one other customer in tge store. Its also filled with teens being loud and obnoxious most of the time. The food is usually edible but can't say much good about this branch beyond that
Service
Dine in
Meal type
Dinner
Price per person
£1–10
Food: 3
Service: 3
Atmosphere: 1
Recommended dishes
20 Chicken Mcnuggets Sharebox

Visited this restaurant today and was extremely impressed by the efficiency and professional service received. First, a man named Aidan assisted me voluntarily as I struggled to use the ordering device. He was a delight and helped us to a table afterwards. Lovely guy. My order was done quickly and arrived at the table hot. Everyone knew their job and were all busy doing it. The restaurant is clean and tidy and a joy to eat in. It puts a few others like Eltham and Bromley (not Market Square) to shame. This is a well run restaurant with Happy staff. Only downfall was I took recycling home as I didn't see any provision for doing it in store. Other than that it was a pleasure to take lunch there.

Absolutely awful when ordering a home delivery. We don't often get a McDonalds delivered but like to treat the kids occasionally. The last 3 orders have had items missing. When I've called to let the restaurant know, I'm told its down to the delivery company to sort out. Just eat have been great and reimbursed the missing items, uber eats however have told me after sitting on hold for 20mins that I need to call back in 3 days for them to process the refund due to technical difficulties. We don't do big orders, I'm baffled as to how McDonalds manages to mess it up every single time. I don't know why they can't just send out the food that is waiting to be delivered instead of issuing refunds!

It's my 2nd visit and 2nd time it was rubbish. Ordered happy meals with toys was handed books as they are probably cheaper for the restaurant. Wasn't handed receipt with purchase (because printer jammed) as always. Ordered happy meal with fish fingers just to realise that there were no fish fingers in the pack just portion of chips. Went to mcdonalds website and tried to contact company but there is no way to contact them. There is only useless machine virtual assistant. Asks questions in loop and if you don't have receipt it doesn't do anything. Advises it sends email with transcript but it doesn't.
Service
Dine in
Meal type
Lunch
Price per person
£10–20

Forget it if you’re ordering from inside the restaurant, it’s overtaken by delivery drivers who clearly take priority. Came here yesterday evening and waited 35 minutes for our food, and only received our food when we asked one of the members of staff who about it who then got it together in about 30 seconds. It seems to have gone so downhill since they’ve introduced Just eat/Deliveroo etc. I’ve had the same experience everytime i’ve come here recently and it’s just getting ridiculous. I understand that this isn’t the staffs fault however why not put more members of staff on if you know that it is going to be that busy? Honestly not worth it if you want something quick.

We've moved to the area from Elmer's End in March 2020. I knew Orpington and the high Street very well back in the day as I went to school around here and still had some friends in the area. This McDonalds is a fairly new addition to the Orpington and I'd say its been ideally place just outside the bus stop (S). There are some exceptional staff in there who are very friendly, they take their time out to really get to know you almost as the they are tricking up friendships. There is nothing wrong with this, as I'm all for a community spirit. We've lost this and so any establishment that encourages this aspect in the area is OK with me.

If I can I won't give them any stars. Everytime I order for takeaway from.Max Donalds app, they miss some items. One day my 8 years old started crying because he was sooo hungry and his burger was missing. Today my partners whole breakfast missing and when we complained they said we have to come to their restaurant and pick it up. Why do we get charged for delivery if we have to pick up our meal. They don't even accept their mistake that's more frustrating. Please suggest me what to do when this incident happens again..
Service
Delivery
Meal type
Breakfast
Price per person
£20–30
Service: 1

Few years ago the front of house staff seem to be indifferent and cared very little about their job or customer. Recent visits I have notice a big change. Everyone seems very intrested in people and offering a grate service. And the staff seem to enjoy their job and the contact the have the pubic.
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 3
Service: 5
Atmosphere: 5
Recommended dishes
McDonald's Fries, Big Mac
Kid-friendliness
Staff said hello and gave a balloons out to small kids. And joked about offering one the security guy.

They focus more on the uber drivers and cannot control them and they take over the place Also staff fail to remove or deal with yobs from the premises and allow them to cause issues within the restaurant *vaping *harassment to customers and staff *giving straws to yobs for the to spit at people and things *allowing massive groups to be a neusence outside the doors *shouting abuse at each other and staff infront of customers and children
Service
Dine in
Meal type
Other
Price per person
£10–20
Food: 3
Service: 1
Atmosphere: 1

Have ordered for delivery twice in the past week as I'm staying with family and like to treat myself and the kids. Ordered on Monday, food arrived cold! Ordered again today and although food was hot, my oasis was not packed correctly, it was sat ontop of the cup holder instead of being inside of it which caused it to leak everywhere in the couriers bag and all through our hallway and all over the table! Eating in is nice if you can find a seat but delivery is awful!!
Service
Delivery
Meal type
Lunch
Price per person
£10–20

It's a mcdonalds what can you say! It's nicer than the one In bromley,staff are always friendly, food is never wrong even when I order a few things with changes. AlWays hot and fresh, loos are generally clean. Just avoid out of school times as its busy
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 3
Recommended dishes
Cheeseburger, McDonald's Fries
Kid-friendliness
It's mcdonalds.. kids love it.. meh
Wheelchair accessibility
It has no stairs

The current manager if this place is absolutely disgusting and careless. I came few weeks ago and the asked to put a sign at places where printers did not print receipts, apologizing for inconveniences. The manager showed no care and ignored me completely. I came again on Monday 8pm, very quiet shift, found 4 long hair on the table and the chips I was given were fried twice. This place could be way better if you could change current useless manager to new one, - preferably intelligent and caring one. Thanks in advance ;)

The food was cold after being served but its fair to assume they're prioritising deliveries over people using the actual resturant. I went there twice and both times the service was so slow there were numerous customers shouting and getting visibly agitated at the waiting times. The food is clearly waiting to be bagged for a long time and left out to go cold. They really could do better. The staff look overworked and I wouldn't blame them so much as the management for leaving them so light on feet behind the counter.

Nice place to eat and very clean to i was not happy with one of the staff at 19.43 this evening because the tollet was pit of oder i did not need to use the other part so I went to a member of staff . Can you open the tollet door for me because it was lock i no they always lock the door and of you ask they would kindly open the door. Bit no this member of staff did not want to open it i can tell he was lying because the staff normally open the door so I bad to travel a hour to get home and I really needed the tollet

Food was warm and decent, about what you expect. Exceptional service from Christina, who offered me balloons for the kids and got the toilet opened for me and my child, great customer service from her.
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Kid-friendliness
Person going round giving out balloons, plus changing station and colouring pages for free.
Wheelchair accessibility
All on one level with wide enough berth for a chair, plus disabled toilet availability.

Every other I've done for a delivery through this restaurant I've had a missing item and barely got refunded what the item was worth. Example: I ordered a big tasty meal for myself and salad meal for my father. Salad meal arrived with its drink but big tasty meal missing the big tasty itself which is worth £8.68. I call support and barely get £4 refunded. DO NOT order delivery from here.
Service
Delivery
Meal type
Lunch
Price per person
£1–10

We ordered delivery. The vanilla milkshake had a strong banana taste. And instead of the toy they put a book in happy meal. The toys are probably all sold via Ebay(. The child was very upset and told us that this is the last time he eats something from this liars. So McDonalds lost a future client and we are really happy.
Service
Delivery
Meal type
Dinner
Price per person
£1–10
Food: 2
Service: 1
Atmosphere: 1

Everytime I order through Mcdonald App some items are missing, Everytime I complained they apologise and I loose my time/money (there is no easy way to get a refund so I leave it). I think there is no point complaining or ask to send the missing food..they just don't care. Save time/money avoid delivery through Mcdonald App until they fix the problem.
Service
Delivery
Meal type
Breakfast
Price per person
£20–30
Service: 1

very long wait, no longer fast food in my opinion, had to wait 10+ mins to get my food due to all the Uber delivery orders. Not good when you only have a 30 min lunch break. Also the visit before to the same place I couldn't get a coffee as the two coffee machines weren't available as one looked like it wasn't working and the other went into cleaning mode so only hot chocolate hot drinks available

Woefully under-managed, and completely unable to cope with how busy they get. I have seen dead people move faster, and with more focus, than some of the staff working here. Makes no difference if you order on the app, or order in branch - you get the same slow service.
Service
Dine in
Meal type
Dinner
Price per person
£10–20
Food: 3
Service: 1
Atmosphere: 1

Long waiting time for a medium meal. They need to ease up on salt on their fries, way too much. Chicken sandwich was really nice though (: Manager didn't show politeness when i asked if i could have a straw. Her tone of voice and facial expressions wad annoyed when she said it was in the bag. I understand that its busy but you still need to smile and be polite. - crew member at another store

If you like queues, cold food, terrible staff attitudes, who are totally inept and seem to find the most basic of tasks laborious, with a few moronic customers thrown in for good measure then this would smash 5 stars easy. Found it easier to order and collect my food in the Paris chain, all made much more sense.
Service
Dine in
Meal type
Lunch
Price per person
£1–10

Large McDonalds where able to order via app, in-store touch screens, at counter, or delivery apps. There is ample seating, and a clear screen showing the order numbers ready to pick up. Food came out pretty quickly (<5 minutes) for two meals. Only downside was our initial order was incorrect but promptly fixed.
Service
Dine in
Meal type
Dinner
Price per person
£1–10

The staff have to put up with regular teenage trouble makers. The security guard dealt with it swiftly and efficiently. The staff were also very friendly and helpful.
Service
Dine in
Meal type
Dinner
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 3
Recommended dishes
The BBQ Signature Burger, Cheeseburger, McDonald's Fries, Big Mac

I really enjoyed my food and would go again the staff were very helpful and polite. There is one downside to the food and that is it is a little cold when received I would like to have a nice hot huger and fries for my meal. The restaurant was really clean and the wait for the food wasn’t too bad. Thank you McDonalds for the great amount of work you do. I am a restaurant critic.

Waited 30 minutes for just a fish fillet with chips and a Fanta. My order came of the preparing screen and never showed up for collection. Had to go ask for the food. Need more staff actually being aware at all orders. Fish fillet bun was also really chewy and hard to bite into. Was last day of school but they should know that and prepare for that

Really nice place with not many people in so your food is deliver quickly
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Cheeseburger, Chicken Selects
Parking space
Difficult to find parking
Parking options
Free street parking

Worst McDonalds for delivery!!! It’s by luck if the right meal is given to you. Constant errors even for basic orders! Literally just ordered pancakes with sausages & syrup with hot chocolate. NO SAUSAGE A few days ago ordered two nuggets happy meals - nuggets wrapped for burgers instead. It’s not hard. Double check orders before they go out!

This is the most clean McDonald's I have ever been in. Didn't wait long for my food and it was hot. My only complaint is I love a chocolate milk shake but the straw Didn't last very long so had to bin half of it.
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5

Ate here out of desperation, the crispy chicken burger didn't even start to resemble the picture on the menu, and they completely missed any salad making it into the bun... only good thing was the super fast service as they were empty
Service
Dine in
Price per person
£1–10
Food: 1
Service: 2
Atmosphere: 1

Seems that customers who walk in to order are ranked very low on the list. Slow service no printed receipts and no communication. Food average.
Service
Take out
Meal type
Lunch
Price per person
£10–20
Food: 3
Service: 2
Atmosphere: 2
Recommended dishes
Cheeseburger, Banana Milkshake, Big Mac

Hot food rarely turns up hot and apparently they can't even get cold food right. I ordered a maltesers mcflurry and got served a half melted smarties one
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 1
Service: 1
Atmosphere: 2
Recommended dishes
20 Chicken Mcnuggets Sharebox

I has a fast service and the food was fantastic.
Meal type
Dinner
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
At back of Mcdonald
Kid-friendliness
Yes
Wheelchair accessibility
Yes

Going down the pan. You order on just eat or Uber eats and forget half your order and then won’t refund you money so basically theft. Also good always comes cold. I’ve had meals missing on 2 occasions
Service
Delivery
Meal type
Dinner
Price per person
£10–20
Food: 1
Service: 1
Atmosphere: 1

Hot cooked to order fast food. Clean efficient shop. Faultless and helpful customer service, ordered and paid for in person. Don't need to use digital interface. The basic budget range is good value.
Service
Take out
Meal type
Lunch
Price per person
£1–10
Food: 3
Service: 5
Atmosphere: 3

Most of the time it ok with the service I bought the new double burger last week when I got home to eat it . The preparation was awful I regret spending £5 I regret not taking a picture
Service
Take out
Meal type
Brunch
Price per person
£1–10
Food: 2
Service: 2
Atmosphere: 3

I tend to have a positive experience in this one, they always offer table service which is a bit of a lifesaver for me as I have Autism and waiting at the front can be incredibly uncomfortable for various reasons. The staff who bring the food over are always very pleasant and the restaurant is always clean & air conditioned.

This McDonald's outlet is the Cleanest in the whole of UK. Service is good but the Staff hardly smile. Quality of food is good but one has to wait a while for the meal during busy times. Understaffed but Staff very supportive towards each other. Clean toilets always. Very Professional & Excellent Security team on the door.

Mcdonalds is good but they have issues with Kids hanging about in the evenings, while we visited they had a bloke going round asking people for money who had to be asked to leave. Don't think it's just this Mcdonalds trouble seems to be a issue.
Service
Dine in
Meal type
Dinner
Price per person
£1–10

I went to grab a coffee at High Street Orpington, just for one drink I waited almost 10 mins and top of that it was not even hot. I actually gave my drink and asked them to make an another one. Service is very slow and bad. Not happy at all.
Service
Take out
Meal type
Brunch
Price per person
£1–10

I ordered only three items. I CANNOT BELIEVE that I had to wait 30 minutes to claim my order. Not even an apology from the staff. Their service is SHAMBLES. All over the place Absolutely shocking. They need to sort this out! I'm not happy.
Service
Take out
Meal type
Dinner
Price per person
£1–10

Yet again almost forgot to provide me with4 portion of chips as I had to double check my order. But this time when I arrive home the milkshake was runny like a water. So had to go back again to replace it. Manager was great and replaced it straight away. Shouldn't happen in the first place
Service
Take out

I understand that staff want to get out as soon as possibly can but milkshakes are always unavailable at evenings. It's 9.40 and they are unavailable even though they are opened till 11. Could have waited to clean ice cream machine atleast till 10. Just dissapointing.
Service
Take out

Don’t order delivery unless you want your burgers cold and fries half full. Biggest disappointment after working so hard all day and looking forward to a weekend treat. Terrible service and poor quality. Left angry after a hard days work instead of chilling with a rare treat. Waste of money

Ordered from Uber, delivery for 19:40, 4 different drivers & eventually arrived at 20:15! Food stone cold & inedible went in the bin. Will never order again from this McDonald’s. Won’t a refund!
Meal type
Dinner
Price per person
£20–30
Recommended dishes
Chicken Selects

Absolutely liked this branch, clean, nice staff, served on time, all very good. Well team branch!
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Cheeseburger, Chicken Selects

They didn't deliver my full order then refused to refund me. They are robbers
Service
Delivery
Meal type
Dinner
Price per person
£10–20
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Cheeseburger
Kid-friendliness
Robbers

Priority is given to the Uber/Just Eat drivers and food took too long. My order number even disappeared from the screen. Some customers using the restaurant just don't know how to behave around children.
Service
Dine in
Meal type
Dinner
Price per person
£10–20

This place is gross. We witnessed a staff member use a toilet and come back to cooking. Very natural for anyone! Catch is they didn't care to wash their hands after using Toilet and complaining to manager was of no use.
Food: 1
Service: 1
Atmosphere: 1

Best chips I have had in a McDonald's crispy and hot. The rest of the meal was great to.
Service
Dine in
Meal type
Dinner
Price per person
£10–20
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
McDonald's Fries, Big Mac

Waited 30 min just to get all food cold. They prioritised online orders and forgot about the one’s waiting in front of them. They said are waiting for fries just to give me cold fries ‍♀️
Service
Take out
Meal type
Dinner
Price per person
£1–10

McDonald's food and service were pretty good but the atmosphere was somewhat dirty and hectic... As in delayed orders, I arguments and etc.
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 5
Service: 4
Atmosphere: 2

Very stale food delivery and cold and inside not much taste to the food apart from the Mac Donald’s wraps. No covid just really stale. Delivery takes ages and drop of before me every time.
Service
Delivery
Meal type
Dinner
Price per person
£10–20

Great food and service, just a shame about some.....of the customers
Service
Take out
Meal type
Dinner
Price per person
£1–10
Food: 4
Service: 4
Atmosphere: 3
Recommended dishes
Cheeseburger, McDonald's Fries, Big Mac

Spacious to eat. Can be very busy. Online ordering points available. So much quicker with smart ordering & table service, especially if you eating in with children.
Service
Dine in
Meal type
Lunch
Food: 4
Service: 4
Atmosphere: 4

Had to leave without buying anything knowing that they are supporting genocide of innocent Palestinian women and children by supporting Isreali state... make it all distasteful....thank you not with my money
Food: 1
Service: 1
Atmosphere: 1

Frequent 20+ minute waits for food, seem to ignore the order numbers to whoever complains the loudest. If you come here you unfortunately have to harass the staff if you want service
Service
Dine in
Food: 3
Service: 1
Atmosphere: 2

You pretty much know what you're going to get at McDonald's, fast service & tasty food at reasonable prices. What you get in the Orpington branch which might differ from some is the friendly, cheery staff. The space is nicely decorated and comfortable.

Yet again things missing from our order. Chips half full,why do they not check the food be for sending it out on delivery its ridiculous. Management need to get this issues sorted. making sure that there staff are checking orders before sending out

It was not so cheap but still cheerful . The place is clean , swift orders and same solid quality of food..
Service
Dine in
Meal type
Breakfast
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5

Would give 0. Store almost empty.waited 20min for drink , had to go and ask how long would be.. Then to be served with a sorry I'll make a fresh one, sorry started to make drink then women went off to serve friend first. Great experience

Always an enjoyable meal and nice people
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Cheeseburger, McDonald's Fries, Big Mac

Service is so slow waited for 20 mins for cold food. No serviettes. All the staff want to do is serve the moped delivery drivers and ignore the customers
Service
Dine in
Meal type
Dinner
Price per person
£1–10

Only wanted a coffee ordered at till then had to wait 10 mins while staff were too busy with delivery orders even though my order was right in front of me has happened multiple times
Service
Take out
Meal type
Other

Sorry to say this is possibly the worst mcDonalds in the area . Nearly every time they miss something off the order . Seems the delevery drivers for various compnays take all priority, the place is flooded with them …

It says on website 11 pm closing this is not so . I have had this happen a few times before. Now I will be making a complaint. If it says 11pm why are you closing at 10:30. I will inform friends etc.
Meal type
Other

Absolutely terrible and would not recommend. Waited over half an hour and only after talking to the staff did they finally start making my meal.
Service
Take out
Meal type
Lunch
Price per person
£1–10

Awful experience, order took ages to come. Kitchen was an absolute shambles no one had any idea what was going on, messing up orders left right and centre. Also very rude when asked to change an incorrect order.

Love the Bromley market square McDonald's love the staff and always get great service a fantastic breakfast sometimes lunch too thanks guys Ian x
Food: 5
Service: 5
Atmosphere: 4

Fast friendly service clean and able to use disabled seating area as this mcdonald's keep delivery riders to one side out of the way of customers
Food: 5
Service: 5
Atmosphere: 5

Order my food most likely 15 minutes still manager can’t give any satisfactory answer why it’s taking too long. So frustrating
Meal type
Dinner
Price per person
£1–10
Service: 1

Nice clean place. But for the take away,If I order 10 times, they will give you wrong order 9 times even not busy environment. Most times I had to go back for correct order. Careless staff.

Ordered big mac and fries, burger was cold, fries were hot
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Food: 3
Service: 3
Atmosphere: 3

Ordered large nugget meal with large fries and chocolate milkshake via Just Eat. Delivery was on time (no complaints) However, NO NUGGETS! I welcome a response from the branch. I dare you!

Ok sometimes if they're not busy. Constant long waits otherwise and always have to check what you get to make sure it actually matches what you ordered. Can only assume poor management.

The security guards like to pick on underaged girls
Service
Dine in
Meal type
Dinner
Price per person
£1–10
Food: 4
Service: 1
Atmosphere: 1

Highly recommend McDonald's it's very spacious and ample seating. Toilets very clean and hygienic.
Service
Dine in
Food: 5
Service: 5
Atmosphere: 5

Lovely McDonald’s when you eat it in. However getting a delivery (just eat) from there is shocking. Always missing items or damaged / cold. Waste of money it’s ridiculous.

McDonald's for me have improved over the years. This one no different. Great for families with kids or a quick bite
Food: 4
Service: 4
Atmosphere: 4

Service not great,waited a while for meal,because of the delivery couriers being served before people eating in. But food was good when we eventually got it.

Kids love McDee. spacious, clean and very well maintained. Lately, it has become a place for teenagers to fight which is not a good sight for small children.

Very friendly polite and efficient Team Ellie was at the till very friendly always smiling Great food temperature of my order was perfect Quick service too

Good mc donalds overall.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 3
Service: 5
Atmosphere: 4

Very fast friendly service. Lovely environment of all ages and well organised for couriers and customers alike. The staff work hard tgere and dedicated

Missing orders from Uber eats delivery. Would say use hasting road but collect yourself so you can pull them there and then when the miss item!

THEY DIDNT EVEN PUT MY DRINKS IN AND MY McCHICKEN SANDWICH WAS HARD, IT WASNT EVEN COOKED! WORST MCDONALDS EVER -100 STARS …

Perhaps a recently kitted out McDonalds. Everything seemed very clean and shiny! Branch also has tablets and food ticketing systems.

Just in for a latte out of rain and a well earned rest
Service
Take out
Meal type
Other
Price per person
£1–10

Ordered an eat in by store screen, delivery was prompt which surprised me as it was busy. Helpful staff. Good experience.

Good seating arrangements and well clean… The place look amazing
Food: 5
Service: 5
Atmosphere: 5

Very spacious and nice atmosphere. The only con is that they take longer than expected to get your food ready.

Good not too much wait
Service
Dine in
Food: 4
Service: 4
Atmosphere: 3

Children are unhappy, because all iPads are out of use.