This is by far the worst Michael Hill store I have walked into. The ladies were rude and it was obvious they made assumptions that I didn't have money to spend. If anyone knows anything about diamonds, you would know that there is a difference between diamond colours. I was interested in a specific diamond in the store and they could not give me the exact colour or clarity of the ring. They stated it was in the d, E or f colour range I asked a few times which one exactly and they wouldn't tell me, saying it was just in that grouping. Now if I am going to be spending at least $5000, I want to know the exact colour and clarity. They treated my partner and I as if we knew nothing about diamonds. Don't waste your time at this store. Go to more specialist jewellers.

Bought an engagement ring from here and the service could not have been any better. The store manager Jaylene is a true asset to the company. Spent over an hour with me sourcing the best possible ring on the best possible plan. Patience is key and the ladies there emphasise that to the fullest. I will buy so much more from them because of this experience. Cheers,

Bought 4 rings incl engagement ring. Diamond has fallen out twice and repairs take for ever. Promises of Tel back at different stages never occurred. Never got a tracking no & when asked Mgr Marina said it was at home & would ring thru. Never happened. Cannot blame Covid for everything especially poor service & broken promises.

I have bought so many pieces from Michael Hill. From chains to diamond necklaces but my last 2 experiences have been terrible, from a stone missing stone on day 1 and now with my engagement ring. Staff are unaware of what they have available. One person says it's available the next syays it's not. Extremely disappointed.

Samual and the team working on Sunday the 18th of December were absolutely amazing with helping my Mum and I purchase Christmas gifts. We were on a tight budget yet Samual was able to show us many options and was so patient with us. Samual has amazing customer service and we are very thankful for his help.

The lovely Jess helped us pick out the rings of our dreams. She is a very bubbly, kind mannered young lady with brilliant customer service, all with a beautiful smile. We felt so welcome and truly listened to. Thanks Jess and the team at Bayside, we won't go anywhere else!⭐️❤️ …

Highly recommend this store and its staff. Was assisted by Annie whose service is incomparable to anything I have experienced in a jewellery store ( or any other store for that matter ! ) . Will not go anywhere else from now on !

got a massive diamond solitaire from these guys on a payment plan, best engagement ring ever! only paid 10% upfront too, ripper deal.

Highly recommend coming into bayside micheal hill, very accommodating and a friendly atmosphere -served by Taylah G

I called Michael Hill Frankston and had great service from Nellie. Thankyou Nellie ! …

"Customer service, quality jewellery and a good range to select from."

Extremely friendly staff & quick repair/cleaning turnaround