I bought a bracelet for my wife as a surprise gift. Unfortunately she had something else in kind to buy and so we went to return to Chadstone micheal hill store. We were told the bracelet is damaged and we have to go to the store where we

Just attempted to return a necklace that my 12yo purchased for Christmas ( with my money ) . Had the receipt with me and was returning as per their very publicly advertised returns and refunds policy for Christmas ( which I'm sure netted

Got the earrings that I ordered last week. The staff members (Manager too) are so friendly. They helped me to search the earrings if available stocks and luckily they found the stocks in other branch. I'm so happy. Thank you so much ❤️

oh my goodness. what a terrible experience. i literally sent a product to get repaired and paid for it and it came back more damaged than before. they refused to admit their wrong, despite me showing proof of what it looked like right

A $5000 ring you buy at Michael Hill, be ready, if you loose stones (and you have only wear the ring maybe 10 times in 2 years) it is normal! Dixit one of the retailers « that’s why you buy a warranty ». And guess what? Even with the

Definitely didn’t enjoy the customer service. The staff had a lifeless attitude from the start. Particularly bad when we asked questions about warranty. She provided insufficient information and I had to ask more questions for an

If I could give zero stars with regards to customer service, I would. We were completely ignored by 2 sales assistants who were doing nothing in the store with no other customers around, April 3 @ 4.12pm.

Horrible customer service. I was not acknowledged or asked for any help despite the staff standing there available. Rude and did not felt welcoming at all.

Unhelpful staff Refered us to Moorabin DFO which I am glad they did, never would buy anything from them again, go to Moorabin instead

Most incredible service from Audrey at Chadstone Store. She was brilliant with my 12yo buying a neck chain. Thank you Audrey!!!