I am not one to write reviews but my experience has been horrible and now I am stuck in this unit until I sell my house. No one ever answers the phone! Doesn't matter if you text, call or follow any directions on the website they just don't respond. I rented a unit on line and when I got there, the unit was unlocked but full of stuff. The manager gave me another unit, and supposedly transferred the money from the one unit to the other, however, they started sending me notices that I had not paid. I have called, texted, and left messages with no responses. If I could give 0 stars I would. I am not certain who owns this storage company, but I am trying to find out as it is not being managed well AT ALL !!! Some one needs to pay attention to what is happening at this facility. So i have tried calling, leaving messages and texting. Now they have taken my credit money they owed me and applied it to a lock out fee for a unit they have already been paid for. I have repeatedly requested they have the owner call me to get this straight, again, no response, no customer service. NOTHING!! I want my money applied to the correct unit and my credit put back. I am not certain how to get the owners attention, but something needs to be done. They do not answer the phone, the office is always closed. This is ridiculous to have a business this poorly run. In fairness, since I shared my review about all that happened, I want to also share that I drove over to the business today, and was able to speak with one of the resident managers. She apologized and advised that she had been out of the office since Friday of last week. She was able to fix the system issue and confirmed that I will have no problems going forward. 7/21/21- What a horrible experience this has been. I would really like to talk to the owners of the property as the live in management team is Non- responsive, have no customer service skills, and the property has trash and junk up and down most corridors. I started preparing for my move out one month ago. I came to the property every Saturday for one month, to try and discuss what paperwork and/or process I needed to follow, however, this office is never opened on Saturday's. I called religiously for one month trying to get a call back and to request one of the management team open the chain lock to the gate on aisle P, so my movers could get the truck in to move me out on 7/16/21. I never received a call back, so on the 16th, I knocked on all doors, no answer, I stood if front of the security cameras, trying to get their attention, to no avail. I also called and left a message begging them to come outside and do their job by opening the gate. Nothing!!!! No response. My movers had to maneuver the truck to the end of the aisle and in 89 degree weather, at 10am in the morning, had to walk the extra distance to load the truck. Ironically, 25 minutes after the movers and I left the property, I receive a phone call from a phone showing on caller ID as Darryl Shrader. The female who lives on site, asked me what she could help me with. Are you kidding me, I explained her lack of customer service, and of all attempts I made to proactively contact them. You could have helped me 1 hour ago when you saw me knocking on the office door/calling/trying to get the gate opened to unit P. She told me the office had not had internet for three weeks (not sure of the relevance of that statement), when the gate has a chain lock and requires manual movement. I brought up the office being closed all the time and she advised "due to COVID and the size of the office, the office is closed". Well, given that I rented my unit in the midst of COVID, and have been in the office, that made absolutely no sense, not to mention, if you are closing your office permanently, put a sign on the door or at bare minimum, RETURN phone calls, or TEXT messages!!!!Good Luck to anyone who rents from Monument Mini Storage!!!!!

I’ve been trying to get a hold of Monument Mini Storage for weeks to schedule a time to meet there to help open our unit. I’ve recently retired from the military and have had the unit since 2013; after moving multiple times we lost the key and requested the lock be cut once my wife flew back to Florida to inventory the unit. Finally received an email back from Darryl saying it would be no problem to help us out. The phone calls/emails/texts continued to be made to schedule a time for the weekend my wife would be back in JAX; no one answers their phone or replies back to their message service to make this happen. Now my wife is back in Florida; she showed up this morning 5/8 at their advertised hours of operation for Saturday (8-12) and NO ONE is there! She called, I called from here in San Diego and NO ONE was there! Not a very professional way to treat customers. Now my wife has flown all the way to Florida, stopped by Monument Storage to get access to our unit where Darryl said it would be “ no problem” and there isn’t a soul there during their posted hours! 30 minutes later, multiple calls, knocking on the door and texting their number as stated on their voice mail for more “prompt” replies, she had to finally leave. Thanks a lot Monument Mini Storage!

Warning do not do business with these people!! I rented a storage unit online, made my payment and was assigned a unit on Thursday the 21st. however when i went to move some stuff into the unit on Saturday the 23rd there was someone's lock on it. I tried calling the office number and no one answered, their was no one in the office to assist me even though it was during normal business hours. I sent text messages and still no reply. I had to do a move out request on the 23rd, only 2 days after renting the unit in an attempt to get my money back. I have called multiple times, sent multiple text messages and I am not getting an answer. I did get an automatic confirmation of my move out request but that was it. no phone call or anything. my next move is to file a complaint with the BBB and calling my news channel to get them involved in helping me get my money back. Please do not rent with this company. I only left a 1 star review because it wouldn't let me post without leave a star.. So take my one star review as a negative 5 star.

Run fast and far from this place. You empty your space, tell them you have vacated and they draft your account anyway, The office is never open and the phone is never answered. We were promised a refund yet it never happened. We had to dispute it with our bank and they reimbursed us but we had to get a new card so Monument couldn't draft our account anymore. If you look forward to this type of interaction with a business, use them. If you don't want to deal with a company that has no clue how to run a business, rent from a reputable storage facility. My next letter is to file a complaint with the BBB. Quick update with the BBB. I went to file a complaint and was absolutely astounded by what I saw. The BBB will not rate this company. Their rating has been revoked. They have a long list of complaints just like mine and Monument didn't resolve most of them. They just ignore them. All of those 1 star reviews shown at the top of their Google reviews are spot on.

Where do I even begin.... I am currently investigating them with detectives, the police, and an attorney because they "don't know where" my second key is although I let them have it in case I ever lost mine because they offered. In the current investigation we discovered that the lady at the front desk is not even employed there she is just shacking up with the owner. This woman has access to the office, keys, and units. When we asked for the companies name who manages them or security camera footage they refused to give it to us. It is unfortunate because I worked for everything I had in that unit and it is now gone. It was an inside job. Renter's insurance isn't even offered. It is just a shady business all around. DO NOT STORE YOUR ITEMS HERE. If you must just be sure to NEVER give them the keys to your lock or even buy a lock from them, even if they recommend it.

Just got set up with a storage unit from Monument Mini Storage and Daryl who is the one that runs the office made the whole transaction very simple and fast. I was unsure of the size unit I wanted so he gave me a list of units so I could see for myself. This being my first time acquiring a storage unit I had lots of questions and he answered and resolved any concerns I had. On top of that this storage unit had some of the lowest rates in the area from what I've gathered. I was hesitant to visit this place based off previous reviews and Truth be told i have yet to spend much time as a customer here so we will see how things unravel but so far I can't imagine how the previous negative reviews hold true.

If there was a way to give no stars I would do it. Rented a unit online on 5/22 per instructions posted on office door. Received confirmation of rental and card was charged. Tried to access unit on 5/23 and there was a lock on it. It was during office hours but no one was there and phone went to voicemail. Only response to the vm was to send a text to number provided as that was a better way to communicate. Did that immediately on 5/23 and have yet to receive a response. Multiple text messages have gone unanswered as well as an email. Had to rent a unit from another facility, Atlantic Self Storage, which I would highly recommend. Do not use Monument Mini Storage!

Easy to use and price is very reasonable.I started first renting from this facility 6 months and so far very happy with it.I would definitely recommend this place if any if someone ask me about it.The employees there always make sure we have everything we need.we felt free to ask any questions.We haven't had to contact since we began renting cause they stay on top of everything but when we 1st got unit they were always available if needed.we haven't had any problems with security breaches and no less information.They really seem to know what they are doing in this area.I feel safe renting from this storage service and will continue to use without worry!

I rented a unit online. When I showed up to use the unit, there was a lock on the unit I was given. The office was closed at the time but I still called to leave a message and texted. The following business day I called and texted again. I had to get another storage unit with a different company. I've contacted Monument Storage 6 times asking for a refund. They have ignored all text and voice mails. I've got to their location during business hours to find the office locked and no one answers the door. I've used them before about 5 years ago and wanted to use them this time also. I will never use them again. Terrible way to operate a business.

I have had a storage facility at Monument Mini for years and have had many friends and family rent from there as well.I love this facility.Not only are the prices affordable but the customer service is awesome.The manager there really goes above and beyond all your storage needs! Friendly, down to earth, and always busy working to make sure everything is clean and working properly.Anytime Ive called someone picks up or calls me right back! The place is secure,clean and easily accessible..I would recommend this place to anyone looking for storage, best run facility I have ever rented from.

I have had an air conditioned storage unit with Monument Mini Storage for years. They use to send me a paper statement by mail. For the last few years they have not done that, but charge one of my credit cards for the monthly rent. I noticed 3 days ago, my card has not been charged for the last 3, now 4 months. YOU HAVE NOT CONTACTED ME, WHAT IS GOING ON? THIS CONCERNS ME A GREAT DEAL, AND IT IS IMPOSSIBLE TO REACH ANYONE BY PHONE. I HAVE TRIED 5 TIMES. PLEASE CONTACT ME ASAP. THIS IS THE ONLY WAY TO LEAVE A MESSAGE ON YOUR WEBSITE. I LEFT A TEXT MESSAGE.

I'd like to speak to the OWNERS not the live on property people who run it. When we first rented a unit, it took 30 minutes to get someone in the office, during open hours, after I banged on doors, yelled out and made many calls. I could have ran off with everything in that office in that time. The man said he was in the restroom. (Doing what???!!!) Now it's time to make payment and no one is around. It's time to kick them out the room attached to the office-where they live and put someone else who needs a job.

I'm not one to use reviews in an attempt to communicate with a business but perhaps 1 star will get their attention? I've been out of a storage unit nearly a month now. I notified them through voice mail (because no one answers the phone) and a text message the day of vacating the unit. Subsequently 2 more phones calls, another text and 2 emails requesting they update their records and they're still attempting to bill me. Voicemail prompts encourage you to text for "an even quicker response." Not so much.

I had a space in the back for around 4 years to park my landscape trailer. Everything went well for quite a few years. I started having problems with my trailer being pulled out of my spot and a camper was in my spot. I complained and they said they would take care of it. My trailer was parked on the side of the building, and remained there. The next episode was a boat parked in my spot. They acted like they didn't know who it belonged to. My spot was stolen and they continued to charge me.

I have had several occasions were I’ve gone to the office several times a day trying to reach someone. If you call the voicemail is always full. Now they don’t even have voicemail. They use text only. I received a new card and wanted to pay in person. I could see the employees car out front of his living quarters. He or she just never wants to face the office. I got charged a late fee because my payment became late on top of all the gas and Time I spent trying to pay.

The worse customer service around. Couldn’t reach anyone in the office per their instructions to call and text. I left several messages and a handful of text.. I witnessed the lady walk by the window a handful of times while I continued to call and text.. even knocked on the door in two separate attempts to make contact and she ignored me completely. If this is how they handle themselves with new clients imagine how she’ll handle you as a paying customer..

Like other reviews I too had a problem with trying to get them on the phone to make sure they knew i had moved my stuff out. I tried for four days to reach them and ended up making a 3 hour round trip from Daytona Beach to take care of it in person, of course the door was locked during business hours and when i finally talked to the woman there and asked if it was going to be taken care of I got an attitude from her. I would not rent there again!

Had a storeroom here for years. Location is very convenient for us. It always seems like it's full, but they don't ever put any money back in to the business. It's looking more run down every year. Had to dodge an old mattress and a couch just sitting there. Some rooms are open and trashed. Kinda gross... Probably will start calling around for another place before our annual renewal.

Terrible!!!! I rented a unit a month before my college student ended her school year to store her stuff for the summer. The unit I had been paying on had a lock on it from somebody else. The owners don’t respond to phone or text messages. You clearly get what u pay for! Spend a little extra for a nicer facility. We went to Cube Smart and had a great experience.

There is NEVER anyone in the office. I called, left several messages and never received a call back. I was just trying to make a change on my account and needed to upgrade my unit. How anyone could give this place a 4 star rating is ridiculous. Do yourself a favor and rent somewhere else. It may cost a bit more but you will get the service.

I had my lock cut off and my tile saw stolen out of my unit. I moved my stuff out 2 months ago and still keep getting billing notifications from them. They are never there, they never answer the phone and they don't return phone calls. Half the people that work there look like they are strung out on crack, horrible place!

I have not been able to get in the gate since before Thanksgiving. I have left voicemails, text messages and no one will call me back or fix the code. I can’t even get in to get my stuff and find another storage place. The garbage stacked in the front makes the office look like a dump. Very disappointed

I would give this place a zero star if it was possible. You cannot ever get them on the phone. The place is junky looking. I’ve taken my equipment out of there for two months now contacted them three times letting them know to cancel and I’m still being charged and cannot get this resolved

I haven't even started renting a unit yet and the woman on the phone is doing everything she can to get me a unit in the next few hours because it wouldn't normally be ready until Wednesday. That alone is enough to get a 5 star out of me as it shows dedication to customer service.

The owners are very kind, patient, and uber customer service oriented. The property doesn't have the glitz and glam of other "name brand" storage units in the area, but its a far better value for the price when you're treated with courtesy and respect from the staff!! XOXO

I'm trying to cancel my unit that I moved out of over 2 weeks ago. Still being charged. Have been calling, leaving voice mails, and texting with no response. My next step is to call my bank and stop payment. I have no other way of closing out my account. It's ridiculous.

This particular storage unit area is very clean and close to the Arlington & St johns bluff areas. The staff goes above & beyond for all your storage needs. The monthly price is reasonable and the property looks spectacular.Customer service is A+++ all the way around.

Very curtious and professional management . Clean pest free units. Great pricing and perfect location. I definitely would recommend this place to all my friends and to anyone seeking a storage facility that meets all your storage needs. 5/5 stars all the way.

No one never there to answer the ph and I'm a current customer who need my access code been paying and for months I been emailing them and they refuse to email me bk or answer no one never in office at the operating times neverand I still need my access code

I live across the street I'm getting ready to relocate I thought about using them because Of the convenience but after reading these reviews i seriously doubt I will And I'm wondering how this place is still in business and needs to be shut down

The customer service is wonderful! I never, ever worried about the things i had in storage. The payment process monthly is very simple and i appreciated the caring attitude of the office. Yall are great and I certainly recommend this place.

People who are managing this property are doing a horrible job. They do not answer the phone or return voicemails or texts. There is never anyone in the office during business hours. I've been billed 2 months after I moved out and notified

I also have had the same experience recently. Multiple messages left and numerous phone calls. And had to go somewhere else.I did hear back once and was told " Oh well someone must have put there stuff in their and put a lock on it." She

TOTAL SCAM! THIS PLACE WILL RIP YOU OFF! THEY DON'T ANSWER PHONE CALLS, THEY DONT RESPOND TO EMAILS OR TEXT! THEY WON'T CANCEL YOUR ACCOUNT, THEY JUST KEEP BILLING YOU! IF YOU ARE LOOKING FOR A DUMPSTER FIRE, THEN THIS IS IT, RIGHT HERE!

You can never get anyone on the phone and no matter how many messages you leave, no one calls back. You go to the office, the door is locked And this is during business hours and the “Will return” sign always says 2:45pm.

Owners never answer the door or phone. Key code never works. One of the owners kept promising a discount on monthly rates or free months due to an issue with one of our units. Do not rent from here if you can avoid it.

This is a very well-kept storage facility. Their rates are usually the lowest around, which leads to a very high occupancy. My only detrimental comment is that there is a communications issue. Sometimes there's

They never answer the phone, never call you back, office door has been locked during business hours on multiple visits. They cannot be found on the property when they don’t answer office door or phone

The worst customer service ever. No answer from either a phone call or the place has no one working. Can’t get into my unit and multiple times tried to cancel. Do not rent from here!!!

Great location to store your stuff. Been here for 5 years. Two hurricanes and a few tropical storms but my stuff is still in great shape. Whole place built with cement blocks. STRONG

Quite disappointed with my last visit. The property is not maintained as well as it once was and it is now over crowded with large vehicles stored on parameter of enclosed exterior.

Lady that manages the facility is always cleaning the office and the outside areas. Friendly, attentive. Staff wants to help the customer. Kim and I are long term customers.

We have been trying to reach them for 3 weeks now. messages, texts, emails, etc and no response. Very frustrating because we cannot get into our unit and we need items asap.

Management explained that internet was down and was unable to credit payment in a timely manner. I was able to go in person and meet the management , Nice lady thank you

I can't get anyone to the door, phone, e-mail ,text messages ect don't know if anyone works in there or if it is running itself? Anyone out there having the same issue

Very poor communication. Continue to receive autopay notices several weeks after space had been vacated. No replies to my communications by email, text or phone.

I have been trying to call for almost 2 weeks to arrange payment and no one answers phone and can't leave a message says full. When is the best time to call

I don’t know who supervises this place but no one ever answers the phone. Been calling for two days and can’t leave a message and no one answers the phone.

This place is awesome I’ve been renting here for two years finally moving out the staff is great I would recommend them to anyone looking for storage.

Up front honest people if you Communicate with them they will do there best to help you hand Storage units elsewhere never had such friendly people

Not recommended. Office hours “9:00am to 5:00pm” All of the time open late and close early. Dirty area on all inside the facility.

Such beautiful thoughtful people. Extremely understanding for your circumstances. We are so thankful for your compassion

Best storage unit in town Very friendly staff Someone is always on site to answer questions in person or over the phone

Absolutely the worst storage facility in town. Good luck trying to get someone on the phone. Do not use this place

Great place. Love the people that work there! You can tell they really care about their customers!

Worst customer service ever. Nobody answers the phones or answers when you go to the Business.

They are not available during there posted business hours. Take for ever to get back to you.

I have never had any problems with the company and all you've been treated very fairly

Price is reasonable but the people that care for the place are not very accommodating

Been using t gen for 10 years. Not a single negative thing to say ever

Great management and I was very pleased when renting with them.

Safe place for storage n great people that takes care of it.

Best storage around! great prices and friendly service

Really good pricing! Many different sizes available.

Convenient. Inexpensive and close to my house.

Very friendly lady that works in the office.

Most cost effective storage facility in area

Great prices Very friendly staff

Staff never around on site.

Fair prices, great owners.