I felt really bad last experience in myvet animal hospital. I always came to this hospital before for my pets, and I felt all good about past experience. But this time, I feel so angry about their mis diagnosis, but the vet refused to acknowledge her saying. About 3-4 weeks ago, I came to my vet animal hospital to check my dog's warts. And doc Venessa did regular check for my dog. She checked my dog's right hip first, and then check left hip. And she told me my dog may have hip issue and asked me to do x rate for my dog (the estimated price is $1100 for checking hip). And at the end of consultation, I asked her to check my dog's hip again, cuz I think it may because my dog was inpatient and reacted in this way. Doc Venessa rejected my requirement, and said "definitely he has hip issue.". Please pay attention, she said "DEFINITELY!" Since my dog is nearly 1 years old, and it is too old for him to do surgery, which means that once my dog has hip issue, he needs to rely on medical treating for his whole life. And I feel really sad and worried about my puppy's hip. 2 days later, I came to the other animal hospital since my puppy had diarrhea, and I asked the other vet to check my dog's hip. And my puppy's reaction was normal. But I still worried about his hip, and I came to the emergency animal hospital to do the x rate as deep checking. HOWEVER, the result is NORMAL! So I complained to my vet animal hospital, and they replied me quickly. I tried to conclude the conversation between me and my vet animal hospital. Firstly, my vet team demonstrates that "my puppy may still have hip issue when he is old, cuz the normal x rate is not deep checking, and I need to do the more specialized x rate for my dog." And they also apologize for my bad experience in my vet. And they investigate from doc Venessa and she said she did not say "definitely". Depending on the medical report, doc Venessa wrote "my dog may have hip issue". Hence, my complain is not successful. But they still can give me nail cutting and 3 months NexGard Spectra. Meanwhile, they mentioned that the doctor treat my dog's warts, and cannot fully refund fully consultation fee. However, I can swear that both me and my boyfriend heard she say "definitely". I know vets are quite busy everyday, but for customer, we only came to hospital when our pet is sick. So I will try my best to remember what doctor said during conversation. Now, the only thing I want is doc Venessa's apologize. And I hope you can take responsibilities about what you said to customers. Each words, each sentence you say are really important for each pet's owner. PLEASE PLEASE be careful about what you say. Now my complain is still processing by myvet team, but I cannot wait anymore. I hope my vet animal hospital can reply to me and give me response as soon as possible. There is no need for me to refund the consultation fee, no need for nail cutting, no need for spectra. The only thing I want is seriously apologize from doc Venessa. Hope she can think about what she said during the consultation and take responsibility for each customers. We do love our pet, and what you say is really important for us. If there is no apologize from doc Venessa, there is no need for my vet team to call me back or support me better compensation, which is useless. I DO NEED APOLOGIZE FROM Doc Venessa! Thank you.

Vets are like dentists. No one *really* wants to go see on and when you little one is in pain and is unwell, you want to be comforted, educated, and taken care of. This is exactly what we have experienced with My Vet Animal Hospital. We were originally with another local vet in Randwick but we didn't feel like they were good with their communication. Granted, it was during lockdown and that meant that I couldn't go into the consult room with my doggo. But when we decided to give another vet in Waterloo a try, our experience was completely different. First off, the front desk staff are a delight. They answer their phones and they're always positive and reassuring. The nurses are fantastic. I was having difficulty giving our puppy eye drops every few hors and dropping her off at My Vet for $5 per medication made life so much easier and less stressful for my dog. Then there are the vets. We've seen Jessica Ha, Adrian, and Jess Choong. All were well educated and experienced (most vets are) but the real difference was the time they gave during each consult to explain, discuss and answer questions. This was the missing piece from the other vet clinic we visited. Sure, their billing per consult is higher than others BUT this is because they don't rush each consult. Each vet will explain and even write notes on the examination table or window so that you leave knowing more about what is happening. And that's the thing isn't it? The fear of not knowing is what causes us concern. My dog is probably a bit weird because she literally runs to the vet and is so excited to be there. No visit to the vet is something we want to do. But when we need to, we know we can count on the team at My Vet Animal Hospital to take care of us. PS - if you need parking and there is none on the street, there is covered parking in the complex. You'll need to drive up to the gate and call front desk and they'll buzz you on. PPS - I really have to thank Jessica Ha for explaining pet insurance at our first consult when we brought Mungchi in for (one of many) dental issues. The no-BS approach and transparency really helped us make a decision.

Consultation fee: $120 + Prescription fee: $40. It is ridiculous having to pay for a prescription when you’re already paying for a consult. Misleading information - It is your duty of care to give a prescription if we are already paying for a consult. If you go to a GP a prescription is included in the consult fee. If you go to a dentist, any prescription is included in the consult fee. Conclusion: I paid $120 and walked away with no prescription and a dog needing medication. When I asked why there was a fee for prescription the front desk said it’s part of their policy. I asked to see the policy and they couldn’t give it to me. Just horrific. Wake up!

Our little boy George loves this place more than he love his home. The first time I stepped in to book his first ever appointment, I remember seeing Adrian, our vet, greeting another Husky and it was just the most wholesome sight ever. Now, every time we go out on walks, George needs to stop by and say hello to everyone at the clinic. I don't know if it's all the excitement everyone shows when he enters, or the treats and the pats, but we know we are very lucky to have them as our local vet. Highly recommend! We are so grateful for their care and attention to our boy. <3

Please stay away from this vet at all costs. Parking is impossible near the zetland area. Once you’ve arrived you will find vets that show no sympathy towards your pet, and these vets will request that you do the nurses’ job as they are understaffed. It is very clear that this place does not have their priorities straight, as they will be sure to do a good job only when the cameras are around and they are on TV for Bondi vet!!! Utterly unprofessional and will not recommend to anyone who cares for their pet.

This was honestly the best experience I have ever had at a Vet. I had some concerns with my new puppy and Cherlene and the team helped me on the same day I rang. Gave me all the information needed and sent it though in an email. They gave him a clean bill of health and sent us on our way with a plan and some freebie treats! I wish I was able to come across My Vet Animal Hospital sooner, better late than never though! Thanks Cherlene and the team! They also took some amazing photos of Reggie!

I always take our lab, Theo, to myVet. Great, clean facility and very friendly staff. They can be slightly exxy but you get what you pay for. Great Vets, shout-out to Dr. Adrian and Dr. Jess for giving Theo the right care every time. Also easy to pay as they accept gap only pet insurance option and we only have to difference value. Parking option at the newer facility can be a bit tricky occasionally.

We took our new puppy in for a general first check up after having him for a few days. The receptionists and vets are so lovely and will answer any question you have. Would recommend Dr Jessica Ha who provided us with valuable information that we didn't find in our own general research. We got given a goody bag on our first visit as well which was a thoughtful touch. We love My Vet Animal Hospital!

I went here for the first time today and felt so comfortable, the team here are all very friendly and the Vet (Adrian) spent a long time getting to know my Puppy and educating me about her condition and treatment. He was kind, articulate and patient making sure that I understood what was needed. I highly recommend taking your pet here.

We had a warm welcome as we stepped in and didn't have to wait long. Everyone was so professional, helpful and very friendly. We felt taken care of right from the beginning. You'll receive a text from My Vet a few days after checking in to see if your fur baby is doing fine. A little pricey but it's worth it!

My Vet Animal Hospital is an amazing vet clinic, and really the only one you should trust for your pet's care. The staff are personable and lovely, and Cherlene was so knowledgeable and kind when speaking about our cat's needs. Would highly recommend for the best quality of care.

As anyone who is lucky enough to have a pet knows. It can be scary when you have to go to the vet. I brought my dog to My Vet Animal Hospital to see Cherlene and her team and I have never experienced any vet taking so good care of not just

I recommend this place above ANYWHERE ELSE! I feel unbelievably fortunate to have this team as our local vets. We only just got our little boy cocker spaniel and obviously love him to bits and would be devastated if something happened to

Simply cannot recommend Dr Charlene and the Team @ My Vet Animal Hospital enough - this is the most professional, engaged and caring vets we have been with. We have two senior cats who need a lot of care (diabetes, teeth and skin issues,

My Vet animal hospital’s team are amazing! My French bulldog has been going there for 9 years and they have all gone above and beyond to give him the best care imaginable. Couldn’t recommend them more for all the fur babies needs!!!

We tried Me Vet because my cat was scared of going to see a vet in Bondi. Surprisingly my cat was not scared of the vet here. He felt quite comfortable and allowed the vet to examine him. Nice and clean atmosphere. Cat friendly vet.

I have been bringing my dogs to My Vet for a couple of years now, and I am always happy with the service. Everyone is super friendly, and you can tell they have so much love and knowledge. Harley and Vincent love you guys!

I have been coming to MyVet since my dog was a puppy. They have outstanding communication and always offer wonderful support and clear, honest advice. My dog loves visiting and they always so wonderful with him

Extremely satisfied with the service. I had a VET named Collin and he actually cared about my dog rather then just trying to make a quick dollar. Highly recommend and will be coming back for regular checkups.

I am so angry. They may all seem sweet and patient as first but be warned: Firstly, all they want to do is make money, every thing is over charged with crazy prices, unnecessary money are happily charged.

I always loved my vet animal hospital and such a good experience here for my cat Clémentine. The vets are just amazing. However I was quite disappointed that they had moved from Waterloo to Zetland.

Elijah was very professional and helped keep my cat calm through the entire process as she usually gets very scared of other vets. Will be going here in future :)

Incredible vet!! They show so much care and compassion. Please go here if you want vets who care Dr.Jessica and Dr.Yuki are Incredible!!! …

A love their attendance. Their relationship with the pets <3 After a long research where to take my domestic short hair kittens for life, I

Amazing vets and great service. They show a lot of care for our dogs. They really take their time and don’t rush your questions.

Great service! The staff really is passionate about pets, they way they threat our dogs was like no other. 100% Recommended.

I brought my dog to see Dr Charlene. She was very Kind and very professional. Vet was very clean and hygienic too.

Is open during covid. Make a booking They take your pet inside and talk to you via phone through the window.

Dear My Vet team, Thanks so much for sending us these beautiful flowers, following Barry’s passing

The team at my vet animal hospital have been so caring to my fur babies. Appreciate all you do!