Only took me 9 months to bring myself to be able to put my feelings into words. The communication, the customer service, the empathy, the willingness…. Lack of all in this clinic. After spending thousands of dollars within 19 days of diagnoses to death, no empathy shown, no communication given. I still don’t know what the hell my dog actually died of, and it’s laughable because you’d assume people with these titles would have an ounce of compassion when it comes to death for their animals. Imagine being told your referral to an oncologist had to be re-requested (after being lead to believe you were in queue to see a specialist to potentially help give your animal an adequate quality of life for their final days) Prescribing 30 days worth of medication to an animal that was quite visibly on deaths doorstep and hadn’t eaten in 7 days, but continue to give them 3 different types of medication (that are to be taken WITH food), only for them to die within 48 hours. No follow up calls, no moral empathy, no sorry for your loss, no HELP….. thousands of dollars thrown out the window to have absolutely no help from people who consider themselves professionals. Disgusting excuse for human beings. I guess I truly shouldn’t have expected anything more given the fact that when I asked a simple “what is this medication for”, the lady had to google what medication was given to me and what it’s intent was. If you don’t want to wait an hour after your scheduled appointment time, have educated persons assisting you & your animals, as well as just want to have basic respect — avoid this place. You all should be ashamed of yourselves.

I've only been here once so take my rating with a grain of salt. I gave them 5 stars though because they were by far the best experience I've had at any vet I've been to ( I've 30 and been taking care of my own animals, bringing them to the vet since I was 10). I found every vet/ animal hospital I've been to always is very shady and trick you into many different things that they charge you for; things you did not ask for but they twist words so that you're agreeing to different things for you pet without knowing it. I explained my anxiety surrounding this belief and asked that they be very clear about the fees throughout the examination and to only do what I ask. I knew for a fact my dog had worms. Even if I told other places this they would have told me they need to do a test to verify it ( well I seen then so why say a test is needed) So I told them exactly what I wanted and only wanted. Once I was there both the assistant at the desk and doctor addressed my anxiety about hidden fees and multiple times showed me the pre printed out bill and explained to me that yes he would advise I bring my dog in for other check ups he did not make me feel like a bad doggy dad for not being able to afford these things at the time. The medicine worked and my boy was doing great in no time and the bill was actually very very reasonable. *This was max 3 years ago so again.. Grain of salt* but I recommend them fully.

All great experiences over the course of 3-plus years. However, our most recent interaction with our dog and a new-to-us veterinarian at the clinic soured the relationship. Specific products were pushed quite aggressively on my adult son during the check-up. He explained that we were doing our research and wouldn't be making a purchase that day. He told the receptionist the same thing at the end of the appointment, following which she informed the vet. The vet then called my son back into the examining room to ask why he was turning down said product. My son explained again. The vet then followed him out to the full waiting room, said, "This is the best choice for your dog", and instructed the receptionist to give him the product and add it to the invoice. Very unacceptable and unprofessional behavior. We are now with a new vet clinic without pushy tactics, and we have informed NAH as to our reason for leaving. Giving 3 stars to reflect previous care from NAH. It would have been 5 if not for the actions of the vet in question. Be prepared for massive pressure and guilt tactics if your dog has an appointment with that one in particular.

I have been a client of Nepean and Chapman Mills Animal Hospitals for over 20 years with my own adopted cats and more recently in the past five years with my multitudes of foster cats from Ottawa stray Cat rescue. I am a regular at both clinics, usually at one or both several times a week with my frequent flyer, high needs adopted & foster cats ( see photos). I have nothing but good to say about the care received and the professionalism demonstrated. Despite the many challenges of Covid restrictions and lockdowns both NAH & CMAH have continued to provide exceptional care and support to not only Ottawa Stray Cat Rescue but also at least 2 other animal rescues( that I know of) . I highly recommend Dr Katherine Jones and her dedicated team of Veterinary professionals. Thank you for all you do.

Many thanks to Nepean Animal Hospital where my cat's life was saved from a serious illness. In August, my cat was suffering from severe hepatitis, his liver and blood tests were seriously abnormal . he was hospitalized for 5 days at the end of August in another animal hospital, his condition did not improve and the doctor of this hospital decided to euthanize him. I did not give up on his treatment and I sent him to Nepean Animal Hospital, where he received the appropriate treatment and his condition gradually improved. He is now a healthy cat with normal appetite and weight, he is very active and happy every day. I would like to thank Nepean Animal Hospital for saving my cat's life and giving him health and happiness.

My dog has been a patient at this clinic for about a year and a few months now. Almost every single time we call to make an appointment or inquiry, no one seems to be around to answer. I've been in the waiting room and called just to see if they would pick up, nope no answer. Time and time again I've seen the administrative team not answer the phone while sitting right there at the desk. We leave numerous messages and no one gets back to us for days. It's extremely unprofessional and frustrating. We recently got a new puppy and tried calling to book an appointment and low and behold no answer. Do better! Be available to your clients and at the very least return an email or a phone call in a timely manor.

Great service from making an appointment over the phone, right to the end of having received the service for my animal. On your first visit, they take a picture and make a special commemoration and email it to you (see attached photo). Given that I started going there during the pandemic, when service was curbside, it was great. They come to your car to get your animal, bring them in, perform the service and bring them back out. I usually ask for estimates of the services before an appointment and though there’s been some variation, it’s been less than 5% variance. You get the feeling there that they actually really love animals there and I feel good about taking my little guy there.

I used to recommend this place when it came to vets, but I can't anymore. In the last several months, I've had multiple appointments cancelled at the last moment where they've contacted me, and claimed to have left a voicemail however no call was recorded, even after verifying my phone number to be the primary one on the account. The care that they give is still good, the staff is friendly, and they try. But in our case, a cat owner with a chronic condition, these cancellations and rescheduling that I've had to do has only made the condition worse to the point where our options are leaning toward an expensive surgery or putting a relatively young cat down.

Good front desk service only. I disliked that they took my kitten to a separate room to treat her, I asked if i can go they said no you cant. Secs later, my kitten was screaming aggressively and i was worried. Regardless of how ethical you will treat my pet, or anyone’s pet, it looks a bit suspicious no matter what rational reason you can come up with. Also, the vet they have I don’t recommend at all. Instead of trying to give a professional consultation and chat about my kitten’s health and vaccination. He looked like threatening me almost with his voice tone. Overall, really bad experience

These guys are so trustworthy and honest..I called once when my dog was acting weird and they saved me alot of money by pretty much telling me what the issue was and it went away the next day..they could of said come in and spend hundreds on an exam amd and whatever else another vet would of tried selling us but they didn't and I appreciate it so much so again thx for being honest and just because of that I'll be customer for life and the pic is of the animals you take of lol they wanted to say thx too

I recently had a bad experience with a vet and called this office to assist me. I’m not entirely sure who I was speaking with (I believe it was Miranda), but she was extremely helpful and answered all of my questions in a patient and kind manner. She explained the process and broke down the costs for me. I went in to grab prescribed food for my kitten and the service was exceptional. I have not yet had my appointment yet but I’m certain their team takes good care of all of their clients.

Had a bad experience with a nail trim. Ended up waiting a very long time, which is usually not a problem for me, but my dog's very long nails were either cut very short on a few or not cut at all on others. In addition they had forgotten to call me to tell me that the vet was sick and had to reschedule so I drove 1.5 hours there and back for no reason. The quality of this clinics appointments were excellent before so just hoping it hasn't gone downhill.

Only saw the vet for two minutes, she prescribed a dewormer which I found out at the counter when I was paying for the visit, she had not explained the benefits or risks or anything about it whatsoever. The visit before, I waited half an hour after my appointment time to be taken in and then had to wait over half an hour after my appointment to pay and get my pets medication. Very disappointed with this service.

My rescue cat Steven is incredibly anxious and he ended up having severe tooth pain. I was nervous because I have never had to take an animal to the vet before, and he was very stressed. Even with COVID restrictions they were so fast and very communicative, even asked me about Steven in a call before my appointment. I also felt it was affordable. Highly recommend.

I've been bringing my pets to the hospital almost since the year they were open. They have always taken great care of our dogs (and us as well). I am truly grateful for all the professional service we have received over the years. They have helped me care for 6 of my 9 dogs from puppy to crossing over to Rainbow Bridge. Great team, great people.

Katie and her team are amazing with our cats. I have one cat with some pretty intense bladder issues and another who survived FIP and as a result absolutely hates vets and needles. My cats will never be happy going to the vet but they are fast and efficient and actually manage to get the needles into my needle shy girl.

We just had our Rescue Skye there to be spayed on Monday. It was our third visit. Each time they have always been so kind and prompt. Also, Calling us the next day to see how she was doing and if we had any other further questions. They have such a great team and wonderful with the pets. Thank you …

We brought our boys in today and we were so glad we did. My cats are usually pretty freaked out after a car ride but the atmosphere and kindness of the whole staff made the visit very relaxing. It's a shame we are moving as this will be our first and last trip to this location. Thanks guys!

Very friendly and professional service, my dog loves going because he’s treated so well by both staff and other customers. Have been going for almost 2 years, they’re pretty good about seeing us on short notice when necessary and have not tried to upsell or push unnecessary services.

Amazing Vets and Techs, always able to get my fur babies in and they are always treated with such care.. The techs and vets are extremely helpful and knowledgeable and so hard working. The front desk staff are always friendly and helpful. Wouldn’t take my fur babies anywhere else.

Got appointment in right away, good prices and professional. Receptionist was honest and helpful as being new to the area, they don’t push you to take stuff for your pet when it’s not needed. The clinic was referred from friends and seems like it will be our go to.

Wow. 7 stars out of 5! Our 12 year old bunny passed away on Saturday, and they took us in right away! Sensitive and understanding, they helped us through the final arrangements. They are now Our new vet. Thank you, Nepean Animal Hospital. The Hansen Family

I couldn't believe how comfortable they were with wasting my time. And I wasn't the only one there in the same situation. Someone else waited at least 25 min to simply pay the $130 consultation fee. Disorganized staff and the actual hospital was filthy.

Always a good experience here, I have been taking my pets here for years. The vets and technicians are all knowledgeable and kind, and they are able to fit you in for last minute appointments when needed.

Friendly staff, going in depth about the procedure. Afterwards they explained types of food sold and their various pros! Very very glad to have found Dr. Jones and the whole team of vet staff!

Reception desk is knowledgable and always answers calls and concerns. And provide best advice and appointments. The staff is calm, friendly and patient. The hospital is clean and spacious.

An Amazing group of Doctors and Technicians and staff !! I'm so glad I found this Loving Animal hospital !! Definitely I would recommend them whole heartedly ! …

I have had many experiences here through our foster days. They are wonderful. The dogs we've brought here LOVE going. The staff is welcoming and kind. :)

Amazing staff the Vet was wonderful my cat is feeling better and it wasn’t too expensive prices were better then most I was quoted

They were wonderful to take in my Pepper when our other vet dropped us without warning. They are kind and very thorough.