Difficult to know where to start with this, but here goes; 1. One of the lifts had clearly recently been used as a toilet and reeked of urine. 2. Broken unfunctioning bell on reception. 3. Despite paying 340$ for 2 night's accomodation, there is no servicing of the room, which is pretty staggering. A look at the info-pack in the room, says the room are serviced weekly, but you can have a daily service (at an extra charge!) 4. The bar is closed indefinitely, from 1st January, a sign pasted on the door informs. 5. Returning to the hotel one evening, at 10.15pm, the two handles of the front door are chained together, via a plastic-coated heavy duty cable. Guests have the luxury of a key to the side door. 6. There is an underground, key-fob operated car park, which being disabled, I opted for at an extra cost of 10$ per night. On departure on the last morning, we checked out as specified at 10am. In the car park, conveniently positioned next to the key-fob reader, is a box labeled 'for your keys.' As the bill had been paid by card on check-in, my wife put the keys in there and we left. Two hours later a copy of the bill was emailed to me, containing an additional item 'lost key 200$'. I rang and told Michael on the desk my wife had put the key in the box provided. "No she didn't" "Yes, she did!" "And I'm telling you she didn't." After an undignified to-ing and fro-ing, I asked him to go and check as she most definitely had. (Why wouldn't she!). I rang back 10 minutes later to be told she had but it had obviously been done 'in the window after the box was checked.' As we exited the car park by 10.15 at the latest, I assume that is the window - 10am to 10.15am - which dictates whether guests, disabled or not, are fined an additional 200$. (One wonders how good a profit line this is for the Waldorf, taking advantage of guests who don't check their bills.) They grudgingly agreed to refund the 200$, which took 4 days to reach my card. We were visiting from the Uk and The Waldorf at Pennant Hills was recommended to us by family who live nearby, and they have recommended it to many others. Now they know better.

It costs nothing to be kind I really think this amazing hotel deserves good karma They didn’t charge me for my cancellation but they also have a policy of a free cancellation on the check in time and day of arrival ❤️‍ This is what I have to say; “Unfortunately due to COVID restrictions, climbing numbers and me wanting to action all precautions, I’m not leaving Melbourne and therefore no longer staying here ❤️‍ But I wanted to give this hotel a pre-review on my experience so far, my correspondence with the hotel has always been addressed promptly and with all measures taken to accommodate my requests ✅✅✅✅✅⭐️⭐️⭐️⭐️⭐️ What I’m most impressed with, is their kind, humble and compassionate policy of cancelling at no charge up to THE DAY OF CHECK IN TO THE TIME OF ARRIVAL Thank you so much for your present hospitality, @nesuto_apartment_hotels and please be assured, I will be booking to stay just as soon as I can ✈️ With Metta, Lisa”

Reception staff were very nice (would score 5/5 for service) but the positives ended there for me. Room has an overwhelming smell of cigarettes which I was surprised by in a 4 star hotel in 2016! Cigarette burns were clearly visible on dining chairs and carpet. Although kitchen and bathroom were reasonably clean, the air vents, verandah and other decor were very dusty and not well kept. My husband and I were also not at all fond of the clear glass door between the lounge room and bedroom. We may have just been unlucky with our room however based on our experience would not stay here again or recommend this hotel to others.

Yet another one of these Sydney hotels with cheap beds as hard as concrete. I had to sleep on the couch folder bed to get comfortable. I am a light sleeper, so arriving at the room I was concerned to find the very loud bathrom fan running with no switch to turn it off. I rang reception to be told the entire building is on the same vent system and it cannot be turned off...ever ! I had to find a pharmacy that sold ear plugs. The curtains could not be fully closed. The continental breakfast consisted of cereal, coffee, toast, some apples, juice...and thats it. I had to search the dining room to find the Vegemite jar.

When asked if, in the event of a local bush fire evacuation, Senior fully paying local cld bring their small 2 older quiet birds in cages for a night until they cld get them to vet boarding, then stay in as fully paying guests, hotel manager’s response “against the rules”. It says a lot when the entire East Coast of Australia has bent over backwards to support any victims or those at risk of bushfires, whilst these guys need to “follow orders” even at the expense of losing potential income. Stunningly poor business practise & extremely unAustralian.
Travel group
Solo
Service: 1
Location: 5

After a long trip in 40 plus temperatures we had planned to go for a swim in the pool but the pool was under maintenance. When we made the booking over the phone a week prior there was no mention of this despite the pool not being open since Christmas. If we did not have an event that afternoon we would have went elsewhere but due to lack of time to find somewhere else we stayed. We still had to pay full price which I am debating as we have payed for features we couldn't use. Balcony area was filthy and not enough towels provided for our booking of three adults. Probably won't stay there again.

I was quite disappointed with this place. They made a mistake when we were checking in which cost us some money due to currency conversion (not sure if it was the hotel's fault or our hosts so I will give the hotel the benefit of the doubt). The rooms do not get cleaned unless you are staying for longer than a week. The rooms are dated. The reception is not manned 24/7 (inconvenient when you want to arrive or check in "after hours"). It was not worth the money basically. Next time I will stay in an AirBnB!

Absolutely despicable hotel.. cancelled our booking without any contact and in spite of it being booked six months in advance. We arrived after a 10 hour drive with two young children and missed a wedding event as a result of having no where to stay and get ready. No explanation given, they just decided to cancel the reservation. Do not risk the same fate, DO NOT RISK STAYING AT THIS HOTEL!!!!!
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1

Nice big room with surprise kitchenette. King bed made of 2 beds together which Is never comfy for 2. Mattress itself was firm supportive nice. Big bathroom. Decent breakfast has standard fair. Restaurant has decent selection and fair prices, but closed sat-sun. Only option is drive or ubereats. Overall a nice clean spacious room would happily stay again
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 4
Location: 4

There is little choice in pennant hills when it comes to accommodation. The Waldorf is certainly not in the same league as its namesake in midtown Manhattan but the reception staff are friendly and efficient, the rooms fairly large albeit with dated furniture and there's a free breakfast buffet as well as a decent Sri Lankan restaurant on site. There's also a hotel bar.

Dissapointed experience. After a god experience 5 years ago in a suite, we decided to repeat and booked one bedroom apartment. The lack of maintenance was evident in the tired furniture, the dusty atmosphere, dirty walls and ceilings. The mattress and sofa bed were too soft and uncomfortable. We recommend improving the maintenance and renovate the apartment.

Went to the Blue Elephant for dinner at the lobby of the Hotel. Some good Sri Lankan food there including hoppers and classic curries with acceptable prices attached. Service was good too. The restaurant is a little on the small side, so bookings are essential. Parking is on the street, but there's plenty of it.

歩いて5〜6分の所にハリス・ファームマーケットがあって、十分にお買い物が楽しめます。食料品の他にも薬局もあり滞在中に必要な物は揃います。 カフェもあり、ちょっと遅めのブランチも楽しめます。 ホテルは清潔で使い勝手も良いです。キッチンには鍋中と小、フライパン、ボール、ザル、ポット、まな板、包丁類、マグカップ、コーヒーカップ、お皿類、ナイフ、フォーク、スプーンなど揃っています。 環境はとても静かでいい感じです。 洗濯機と乾燥機は、一回4ドルずつかかります。清潔な感じです。
Rooms: 4
Service: 4
Location: 4

Room was big enough for a solo traveler. The place was quiet and has all the basic things needed. Location is near groceries and cafes.
Trip type
Business
Travel group
Solo
Rooms: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value

Staff very hospitable, room was quite and clean, pillows, blankets, bed and aircon was amazing. Couldn't hear traffic even though we were right next to it. Didn't check out on time but staff overlooked it, very hospitable and laid back. Would definitely go here again …

It's no Waldorf apartments... Service in the lobby was slow but polite. The room was comfy but looking like it could use a few $ spent on it... There are many far worse then it, but it just has that feel, like it's about to fall into disrepair...

Stay here in the private apartments and forget your swipe key and you'll be left homeless for the night unless a passing guest lets you in - disgusting policy, denying my right to shelter. Oh and the pool is outside and green.

Stayed here in March 2018 for a week; great & friendly customer service. Best mattress I’ve ever slept on !! Nice room with a view.
Trip type
Business
Rooms: 5
Service: 5
Location: 5

We came up from Canberra for a tennis tournament. The location was perfect, the room was fantastic & Beverly was amazing! She was so friendly & helpful & made our stay even better! We can’t wait to come back!

If you are a male business traveler traveling alone, this hotel is PERFECT. For everyone else, it is still pretty good. Clean, quiet, fine decor. Reasonable rates. Bathrooms are almost comically poorly lit.

Well prsented for an old place and the Loft Apartment was brilliant. Only Things of negative note are the toilet paper is cheap, balcony is never washed - a layer of black soot from pennant hills road.

Great place to stay and environment. I love it. So comfort and lovely staff. Totally Recommended .. happy new year 2023
Trip type
Vacation
Rooms: 5
Service: 5
Location: 4

Very friendly and helpful staff. Was staying there in relation to a work trip and they let me use the car park and check into my room 1st thing in the morning, which was extremely convenient for me.

This is an older hotel and the facilities show their age but remaining functional. A nice Sri Lankan/Indian restaurant is accessible directly from the lobby. Secured car parking is included free.

Water not working in kitchen sink. Oven doesn't really work. Washing machines always busy
Trip type
Business
Travel group
Solo
Rooms: 3
Service: 4
Location: 4

8 min walk to Pennant hills train and shop across street. Was visiting relatives so very convenient location for us
Rooms: 4
Service: 4
Location: 4

What a lovely place to stay, you have everything you need in the apartment, quiet and secure, staff are helpful. Price is reasonable. Thank you and we will be back.

Unfriendly reception. No welcome just focused on payment. Dirty, hot room with no opening window. Outdated bathroom. Not worth the money. Couldn't wait to leave.

Staff very welcoming and helpful. Lovely entrance. Rooms could do with some updating. Beds are hard but if your like me it makes for a wonderful nights sleep.

Great place in this area, very friendly at reception and gave me the rundown on the local area for shops & dining options, good value for the tariff I paid

Excellent customer service, comprehensive tourist information, comfortable clean rooms.
Rooms: 5
Service: 5
Location: 5

Well appointed rooms. Clean and neat. Very well presented facilities. Friendly staff. High level establishment. Would be happy to return.

This is a comfortable place to stay in Pennant Hills. It is located only a short walk from the station and the Pennant Hills hotel.

Nice big rooms. Plenty of sitting space. Close to the station. Well located.
Rooms: 4
Service: 4
Location: 4

Clean rooms with a delightful, elegant entrance. Easy to get to yet parking maybe a little limited. I'm not quite sure.

Surprisingly quiet for the proximity to Pennant Hills road. Station within walking distance, awesome staff

1st time food was late by an hour, 2nd time turned away from ordering a hamburger, 3rd time kitchen closed

Stayed in a small apartment type room with kitchenette, located on Pennant Hills Rd. Staff were friendly.

Medium comfort.lazy Aircon and annoying lady Receptionist.cheap rooms available compared to city hotels.

the whole team is concerned about your well being and listening to you when you have a problem thank you

Clean, tidy and surprisingly quiet rooms considering the location. Charged an extra $10 for parking.

Pretty quiet and relaxing. Enjoyed the suite with my wife for a day away from life on the weekend

Comfortable and surprisingly quiet considering how close to pennant Hills road, no noise at all.

Nice place. Very pleasant attendants. Beds could be more comfortable though. Good place to stay

Good location clean and tidy secure parking but due for a make over. Restaurant disappointing.

Clean, peaceful and pleasant atmosphere! Loved the rooms and the amazing restaurant and bar :)

It's ok. Can be very noisy as it is located on a main road. Our balcony door would not close.

Great service ans quick. Thank you siva for feeding 20pax for breakfast at very short notice

Large room, fairly priced. Not new but the extra space makes up for some shortcomings.

Had a lunch with friends. It was a Sri Lankan cuisine, which was new but it was tasty.

Always enjoying the stay. Rooms are clean. Service always friendly and accommodating.

Clean setting rooms were nice restaurant has good food well worth a visit

Just checked in and reception person was terrific. Room looks very good.

Nice location, well furnished, decor (& lobby, lift) looks a bit dated.

Noisy, road noise never stops. Dont know how we will last for 4 weeks.

Very nice good service Nice rooms and a very good location...........

Good friendly service, location very noisy and good for quick stays.

I've not stayed here but a friend from overseas does & she likes it

Friendly staff, clean rooms. Poor finish in rooms, rooms are dated

Great service
Rooms: 5
Service: 5
Location: 5

Next to busy road. Old rooms. No wifi. Back 20 years in time.

Nice location for me, room was comfortable and gym and pool.

Has a funny smell but way better then the ibis up the road

It is fantastic restaurant where you can enjoy spicy foods

Excellent place to stay and lot of shops around the place.

Serves it's purpose. Tidy, suburban business accommodation

Good place to be, close to main rd and plenty of parking

Very good accommodation. No longer a hotel but rentals.

This review is to get double money from google lol

Clean and comfortable, in a very handy location.

Great service, comfy rooms and good facilities.

Pretty average quality for a Waldorf Apartment.

Provided all the amenities with friendly staff

Clean, comfortable and everything works!

Convenient location and well appointed.

Great place to stay, affordable prices

Good place to stay near Hornsby area

Good price, nice clean comfy room.

Outstanding. Very happy with this.

Nice place to stay friendly staff

Poor cleanliness in the rooms

الفندق جيد ولكن النت غير جيد

Clean and spacious lobby

Good place for an event.

Great place to stay

Good accommodation.

A great exoerience

Excellent place

Nice enough.

Big lobby

Old place

Great

Good