So I took my 2017 F250 King Ranch to have warranty work done (again). If I had not bought the "bumper to bumper" Ford extended warranty (buyer beware, NOT a cheap warranty), I certainly would not return to this service department. At the time, this warranty seemed a very reasonable 'cost' to protect a rather expensive investment, especially for someone who counts on their vehicle every day of the week and many weekends when on-call. The service associates could not have been more pompous or condescending (again)! Every time you talk to these folks, you leave feeling like the stupidest person in south Texas when in reality these associates honestly know very little about automobiles, or their own service department's processes/procedures and clearly have zero customer service skills. If you plan to buy or use Northside Ford Service, expect a painful, unhelpful and unaccommodating staff. The service has progressively declined since the day I bought the truck in September 2017. And, I would absolutely recommend you not buy the Ford extended warranty...it's not worth the pain and the "service" they sell you on initially; this service has not been delivered. Escalating concerns to Ford directly was a waste of time. Here are some recommendations one might consider in the car service industry: 1. Be nice, be courteous! 2. Take care of the customer (you know, the ones justifying your job) 3. Don't assume your customers are complete idiots when it comes to automobiles 4. Be helpful, try to assist the customer 5. (Most importantly) consider a virtual que for service appointments...people who work hard for a living simply cannot be without their car, nor can most people afford 2 weeks of rental car expense and hassle waiting for your service technicians to "get to my car." Don't make the customer feel bad that the car your company sold us needs work again...that's your job! 6. Hire more mechanics if that is what is required to handle the work load At the end of the day, I realize it is a business and your goal is to make money. Clearly Northside Ford does not care about service after the sale, and you get the impression it is a competition between the sales manager, service manager and parts manager about who can make the most of their sales quotas in order to win that free cruise at the end of the year. Unfortunately, elevating these concerns to higher levels fell on deaf ears as well. Maybe it is a Ford issue? Everyone has choices when it comes to where they spend their money, or where you buy/service your vehicle. As such, I would strongly advise one consider a different automotive company altogether that offers quality products and service after the sale (such as Toyota, Infiniti, Lexus). This evaluation/rating has been a long time coming. I've always received a survey with guidance "to only give 5's" and let your service associate know if there is any reason you can't give 5/5 regarding your experience. Last trip to the service department, they knew...I didn't get that survey, and the service department didn't get any negative comments. So, just like the last disappointing Northside Ford Service experience when I was dealing with the dreaded "Death Wobble" and the "we are too busy and can't get the parts for a brake job" pathetic excuse for not addressing my concerns, I will once again embark on repairing my truck at my own expense. Luckily, the nice gentlemen at the parts department had what I needed in stock! Unfortunately, this repair will be at my own expense despite the "warranty!" Nice job Northside Ford. Wish me luck!!!

BUYER BEWARE! Deceptive tactics and a dismissive attitude by a sales manger were encountered when addressing the issue, as detailed in the following paragraphs. I'd like to share my unpleasant experience at Northside Ford. I was in the market for a new 2024 vehicle, specifically a Green Raptor Ranger, and decided to place an order. During my interaction with a sales representative, whose name I'll withhold, I was told that the dealership had one coming in next year. Curious about the price, I inquired about it and was informed that they were sticking to a $10,000 USD aftermarket adjustment over the sticker price. Dissatisfied with this offer, I decided to explore other options and found a dealer willing to charge only $5,000 over the sticker price. Armed with a signed "bona fide" buyer's order, I returned to Northside Ford, expecting them to honor their advertised promise: "We'll Beat any New Ford deal in Texas or We'll give you $1,000." Here's the disclaimer for reference: (Disclaimer: MUST PRESENT A BONA FIDE SIGNED BUYERS ORDER SHOWING VEHICLE AS SAME MAKE, MODEL, YEAR AND ACCESSORIES. DEALER WILL BEAT COMPETITOR DEAL BY $200.00. THIS IS ONLY ON NEW, NEVER TITLED VEHICLES FROM A FORD FRANCHISED DEALER.) It's important to note that they were willing to accept a buyer's order but were reluctant to honor it for placing an order. As anticipated, upon reaching the dealership, the sales manager got involved. When asked why I didn't opt for the dealership offering the better price, I simply explained, "In a capitalist economy and as a consumer, I have the right to shop around for the best deal. Your advertisement led me to expect more savings." However, I was met with resistance and condescension from their used car sales manager, Roger Rivera. He stated that they couldn't negotiate a car they weren't sure of receiving. Furthermore, if they did receive one, their sales manager insisted on a $10,000 market adjustment. When I inquired about what the sales agent had initially told me, he promptly threw her under the bus, claiming that she had been misinformed and that they weren't certain a Ranger Raptor would even be allocated to the store, despite the confirmation by another manager. Given these questionable sales tactics, such as failing to beat the best price in Texas by a mere $200, which they couldn't honor, or offer the $1,000 as advertised, I would advise caution when dealing with these misleading practices. I had gone in with all the information in hand, as per their disclaimer, and was left disappointed.

Alexis demonstrated exceptional assistance, exhibiting a high degree of professionalism and warmth. She adeptly elucidated all pertinent details, even in the midst of my distressing situation. The recent theft of all four tires from my vehicle, occurring just before my impending out-of-town vacation, has understandably left me grappling with immense stress. Navigating this unfamiliar territory and grappling with feelings of helplessness throughout the claims process proved to be a daunting challenge. Coordinating with the claims department, arranging the transportation of my vehicle to the repair facility, and securing a rental vehicle for my trip became arduous tasks. Nevertheless, Alexis shone as a beacon of support during this trying period. She devoted her valuable time to expound on the entire process, break down the financial aspects, and clarify all nuances. Her unwavering cheerfulness and willingness to assist were a rarity, making the entire experience far more manageable. I extend my heartfelt gratitude to Alexis for significantly alleviating the stress associated with this ordeal. Her invaluable support reaffirms my trust in Enterprise, a company I have previously engaged with and had a positive encounter. I should also note that, initially, my insurance directed me to Hertz, and the contrast in experiences between the two providers was stark. Hertz's customer service left much to be desired, with a lack of follow-up and follow-through, and an unwillingness to accommodate my vehicle preferences. Moreover, their approach was characterized by rudeness, arrogance, and a glaring absence of basic customer service etiquette. While I understand that explaining complex procedures may not be the most enjoyable task, encountering someone like Alexis, who skillfully simplified the process for an individual unaccustomed to such matters, was truly refreshing. This experience has had a lasting impact on me, and I am resolved never to patronize or endorse Hertz to others. In contrast, I wholeheartedly endorse Enterprise, a company that prioritizes exceptional customer service and extends a helping hand to those in need, even during the most trying of moments. :)

Took my 2016 Explorer for service due to my car “jerks” when accelerating. No check engine light and no leak as far as we know. No oil leak in our driveway and we drive daily. We thought it was bad spark plugs or battery. Service rep took our information and stated before we left “Hope its not engine work because it will take 30 days for repair”. Car left for a week and got a call from rep stated engine is no good and needed replacement for $8600. We decided we will pick up the car. When arrived, I asked the rep of why the engine is no good and he shook his head stated “It’s just no good.” Paid $218 for diagnostic fees and my car’s diagnostic was “It’s no good”. We took the car for another opinion, turned out the car has minor leak in gearbox and replacement of the part is less than $1k. Technician took car to test drive, diagnosed with computer and lifted the car to find the leak with us being there. That process took us 1 hr give or take. Technician confirmed nothing wrong with our engine. Car was fix the next day, and car now runs strong. We then raised our question with Northside service if they even lifted the car up and did inspection or just plug in the computer and call it a day due to no check engine light was on. I have never left negative reviews, but this was my experience with this service at this location. I hope it will help someone to get 2nd opinion or make sure they make correct diagnostic before quoting someone almost $9k to replace something that doesn’t need to be replaced. Imagine replace the engine for $9k and still have to replace the gearbox leak (the source of the issue). I understand it is a commission business, but doing bad business like this can put someone’s family in bad situation. To Northside customers, please make sure you make the best decision for you and don’t be afraid to ask questions on your concerns. It is your vehicle, and if the answers do not satisfy you, there are plenty of honest dealerships and mechanics in town. To Northside, please take care of your customers when you can. We are no longer your customers, but you can at least take care of the ones who come to you.

Where to start?? 1.2021 | purchased my used 2020 F-150. That experience was a very dealership experience. Nothing special. Had to fight for a "fair" price vs. being offered that to begin with. So no unless your cash in hand try someone else. 2. My truck went to the body shop in 2022. Where it took much longer than needed. Now the issue was out of my advisors scope. They clearly didn't have a follow up for when an employee is not capable of coming to work. So it sat without notification for a month. All aside that is certainly in the past the work in the end seems fine. However just last month I get a nail in the tire the body shop replaced with a "new" tire only to find out the tire they installed and charged the insurance was 6 years old. Which means that no one could pop legally patch this tire. The realization that they knowingly put a 6 year old tire on my vehicle is a clear indication they do not have the capacity to serve customers safely. 3. Technical service bulletin- Light blue smoke at cold crank. My truck began experiencing this issue. So I took it back to try their service department. 3 weeks later I go to pick up the truck. They replaced the oil return tube for the turbo which is in the TSB and find when I drive off the mechanic left a critical tube off my turbo. Turned around and they provided a more educated mechanic to replace. They also replaced my catalytic converter. Only to notice a small exhaust leak at the joint where they installed the exhaust tubes to the header pipes. Am I taking it back? No. Why? I cannot be without my truck and they clearly lack quality and supervision. If you see #2 and #3 both should have been reviewed by the manager of the department the work should have been checked by the lead mechanic. Not pushed out. Northside Auto group will not be a choice for future vehicle purchases nor service. I will not endorse them or provide positive feedback. No one should receive this level of service from beginning to end. Ford Motor company will be advised. Do not come here for service.

I wish I could put 0. Avoid this place like the plague. I received a notice from Ford for an open recall on my businesses 2022 Ford Transit for an AirBag issue. I called to setup an appointment as this is used daily for work. I explained down time is a big deal and since it’s a recall we should be able to plan for it. They took all my information and told me it was a 2 weeks wait until I should bring it. No problem. I thought this was a good thing so they would be prepared. Boy was I wrong. I arrived and was told it would be 2 weeks before a tech could look at it. A bit frustrated I said fine set it up and I’ll be back with it then. Nope. My businesses van that was working fine (more on this in a minute) has to sit in their back lot for 2 weeks while nothing is done on it. That is absurd and frankly some of the worst service I’ve seen in any industry. Why can’t you make an appointment? What choice do I have. It’s a recall and I want my drivers safe. Fast forward 2 weeks. I have to call 3 times, leaving messages each time, finally get my advisor when he’s not on break or at lunch. He tells me the recall it’s for a missing page in my owners manual and they will mail it out. Huh? That’s it. A printout. Why the hell wasn’t this said 4 weeks earlier when I started this. You had my vin. You know the open recalls. Absurd. Then they have the balls to charge me 220.00 for a diagnosis. This place is borderline criminal. Please do yourself a favor and don’t go here. Also I have GPS monitoring on all my fleet and this van was never brought into the shop the entire time it was there. It sat in the lot. Whole lot of diagnostic work can happen there. And on top of that given back with a low tire pressure light on. Absurd.

Warning: DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE! We did not have a good experience at all. Our truck has been in the shop for over a month. We received a text that our truck was ready to be picked up. Showed up at 9:30am, checked out and paid the bill by 9:55am. We waited for 30 minutes for them to bring us the truck. The porter finally came to let us know he is having a hard time finding the truck because the tech didn’t write down the location. I will say the porter was very nice and helpful. As we continued to wait, the women sitting outside came and asked us what we were waiting for. We told her we have been waiting over 30 minutes for them to bring us the truck. She then told us no we have not been waiting there for 30 minutes. Since she did not believe the customer, we pulled out the receipt from when we just paid the bill showing it’s been well over 30 minutes. She then asked us to be patient with the porter because he is the only one and “kind of old”. The porter finally brought the truck and explained the battery was dead and they had to jump start it. Why would the battery be dead when that was not the issue it was brought in for? We then asked the service advisor and he explained the battery does that when it sits for a long time. When we asked why did they not disconnect the battery knowing it was going to sit there for over a month, he responded, oh yea the tech should have done that. But your battery will be fine. If not, I’m sure you have a warranty on it. So now I’m at home with a dead battery. These people do not care. Everyone we talked to had an excuse and wanted to just to leave. I would hope someone from management sees this and reaches out to us. DO NOT TAKE YOUR VEHICLE HERE!

I don't say this lightly, but this is the worst auto service experience I have ever had in my life. Our Escape had a damaged mirror, a damaged bit of window trim, and had twice refused to start or even allow us to unlock the car with the remote. After holding the car for three weeks before even starting to service it, we were told they couldn't find anything wrong with it starting. We had to track down information on the web, find other Escape owners with the same problem, and tell the service department about an update they could apply that would possibly fix it. Shouldn't that have been their job? As for the trim, they charged us approximately $1,000 to replace a piece of trim and a small rear window. That was bad, but wait—they wanted to charge us approximately $2,000 to replace a single side mirror. In what universe is that reasonable? We told them to fix the trim (it was difficult to drive without the fix), leave the side mirror (it was cosmetic only), and we'd pick the car up when it was done. When we picked up the car, it was dirty outside (having been left out and not being washed before returning it) and inside (the technician left installation trash in our trunk). The gas tank was near empty. And to add insult to injury, just after leaving, we got a change oil notice—they hadn't checked if it was due for an oil change or offered to take care of it while they had it. I will never return to Northside Ford. UPDATE: After posting this here and on Yelp, Northside Ford reached out to us. We talked with Kaitlin and she was understanding and helpful. She did everything she could to make the situation right. I appreciate the effort on their part to address the situation.

2019 Expedition was shifting rough, again; the dealership had made a repair 25k miles earlier. During this recent experience, the vehicle was in the shop for 52 days (7 week and 3 days). It spent approximately 35 days in queue to be seen (their policy dictates it must be physically present to be in queue). Everything about the experience took longer than expected. I was told it was #1 in the queue for a week. The repair timeline kept slipping. The service advisor and I recall conversations we had much differently. I do not feel the service advisor was honest, making up narrative that defended their poor service. Getting updates on the vehicle was challenging: text messages were seldom responded to, phone calls were disconnected several times while on hold, and updates were always customer initiated. I have learned through tough experiences what I could have done differently and provide the following advice for anyone currently considering this maintenance department: 1) reconsider this maintenance department, 2) call the Ford help line to get an advocate for your vehicle if you are not getting the service you expect, 3) ask for frequent updates on queue position and repair progress, 4) document all discussions, and 5) take pictures of vehicle before dropping off your vehicle to document condition. Advise for the maintenance department: 1) be straight with your customers, 2) consider a virtual queue so customer vehicles do not sit for so long untouched, 3) improve repair efficiency, and 4) improve customer service with better communication.

Bought a $80,000 2023 brand new king ranch truck from this dealer. 3 months later the transmission was slipping. We called to see if we could get the truck in and they had absolutely no sense of concern or urgency. As a matter of fact they couldn’t get the truck in for 60 days! That is unacceptable and had we known this we would have avoided this dealer! UPDATE: Nov 29,2023 we reached back out to northside ford and they have been absolutely no help whatsoever. We took the Truck back to other dealer with faster service. They have since replaced the transmission TWICE! This is a 2023 ford F150 king ranch with 8,000 miles and it has now been through three transmissions. We are taking it back again for a 4th transmission today. The wiring to tailgate was also replaced, the master window switch replaced, the right wheel well assembly had to also be replaced, the panoramic sun shade switch had to be replaced. And Northside ford cannot even manage to even look at the vehicle for repairs bc they basically have no one in their service department. THIS DEALER IS AWFUL!! BUYER BEWARE!!! Do your research on this dealer before you do any business with them. Call the service department yourself and ask them how long it would take for your vehicle to be evaluated if it has transmission issues! You will be shocked! Oh… the cherry on top- when you buy an $80,000 vehicle and it’s in their shop for months they DO NOT PROVIDE A LOANER! NO LOANER! That means you have to pay for a rental or figure out your own transportation. This place is a joke!!!

I recently visited QuickLanes for an oil change service for my car, expecting them to perform the oil change, top off fluids, conduct a multi-point inspection, check the brakes, and provide a car wash. Beforehand, I marked my car tires to ensure they would perform a tire rotation. Unfortunately, they kept my car for a whole day, citing their busy schedule. The following day, I had to call them to inquire about my car's readiness, but instead of returning my call, I received a text message notifying me that my car was ready. Upon inspecting my car, I noticed it was still dirty, indicating that no car wash had been done. Furthermore, when I checked the tires, I was disappointed to find that only the left side of 2 tires had been rotated, despite my prior markings. When I confronted the Service Consultant, he initially insisted that all tires had been rotated, but when I mentioned the markings, he began making excuses. Upon arriving home, I inspected the other fluids, and to my dismay, none of them had been filled. This made me doubt if they had indeed performed the oil change. When I tried to reach the Service Manager to address these issues, he was unreachable. Frustrated by the whole experience, I decided to file a complaint with Ford. I strongly advise others to be cautious of North Side Ford and Quick Lane oil change, as my experience with them left much to be desired. Beware of such unscrupulous practices.

WOW. That’s the least I can say. I drove all the way to Austin and felt defeated when they sold the Explorer the morning of my appointment that I had been looking at online. It was such a waste of time, but, it was for a reason. I drove back to San Antonio and straight to NorthSide and there it was. The Explorer I wanted was on the showroom floor waiting for me. I was warmly greeted by Shaq and right away he offered me food (Burger Boy, like are you kidding? :O SO GOOD). Anyway, I told him that’s the Explorer I want and I’d like to make a deal. He went to the sales manager TWICE, the second time he came back and said “we have a deal.” By that time my jaw is on the floor because I got the vehicle I wanted AT the price I wanted. I was in and out of the dealership within 2 hours. MIND. BLOWN. Save yourself the time and energy and give NS a visit! If you visit NS Ford, I 10,000% recommend Shaq. He listens and is patient. After the purchase he showed me around to the service dept technicians, parts manager, LITERALLY EVERYBODY so that when I came in for service, I’d know who to look for. I would totally do this experience again! And do you know what’s the best part? I felt 0 pressure from Shaq. Usually I leave the dealships with a headache cause it’s so much back and forth and disappointment, but not here! Why he isn’t the sales team lead? Beats me cause he’s awesome!

I only buy vehicles after doing heavy research on their service dept. This dealership will not be one to earn my business. I took my truck in for basic oil change and tire rotation. The service provided was beyond amazing, and the advisor who took my truck in for service treated my truck like it was his own so commend him for utmost respect and professionalism. 5 star service there. Now for the main part of my would be 0 rating if i could. I have recalls on my truck that is a FORD related issue. I USE my truck for business. They expect me to leave my truck in the shop for one major update for estimated 4/5 days and due to a shop backlog it could be more. Now the main reason for review is they expect me to be truckless and on top of that will not provide a loaner vehicle in the meantime. I have to rent a vehicle, WHY??? I would understand that if my truck was in service that was not related to a recall but this is a recall related issue. Not my problem but also according to them not their problem either that my truck has a recall and I have to be truckless. I noticed this dealership last time won presidents award consecutively till 2020/2021. I now can see why they have not won the president's award the past 2 years. I am in the market for another truck but will be taking my business to another Ford Dealership.

I did not have a good experience with the service. It took 14 days (total) for Northside Ford to complete the repair on my vehicle. I do not think it was a complicated repair; according to invoice I received, mechanic replaced some nuts and washers in the turbo intake line. The issue was diagnosed after 4 business days, it took 2 more business days to get the parts (washers and bolts!), 2 more business days to complete the repair. During the 14 days Northside Ford had my vehicle, I had to get a rental car. My warranty covered only 10 days at $35, I ended up paying $476 out of pocket for the rental and $100 (deductible) for the repair. Furthermore, when my vehicle was finally delivered at the dealership, it had greasy hand prints on the doors and the hood, and there was a scratch (was not there before) on the driver-side front fender by the fog light. Even though the service advisor was communicative, they were not friendly, nor attentive to my concerns over the extended repair time. Overall, again, I did not have a good experience and will not be coming back. The vehicle is ok, but the service is terrible. Terrible service includes unacceptably long waiting times (weeks), unfriendly customer service and service advisors (don't care attitude), vehicle condition on pick up. I will not be buying a Ford again.

My 2018 Ford F150 has been in the service department due to engine issues I’ve been having. I was quoted 5-7 days to have my car seen by a technician. Unfortunately they told me warranty package only includes a rental after diagnosis! So I didn’t mind having to take Ubers here or there but I didn’t expect to be going into week 3 ubering everywhere! I have yet to be told my truck is with a technician, it’s still waiting to be seen! As a business owner myself, I’m very understanding when it comes to delays, but I do not understand how your quoted time frame has been tripled in time length. NO ETA ON WHEN MY VEHICLE WILL BE SEEN! I have been told by my service adviser next week every time I ask! I should’ve have known better this is my second experience with this service department! The only reason I came back to Northside Ford is I only live 2 miles from it. Due to my truck having issues it was I didn’t feel comfortable driving to any other dealership. I DO NOT RECOMMENDED NORTH SIDE FORD FOR ANY SERVICE beside maybe buying a vehicle that’s the only time they seem to care about keeping a customer in the doors!

Honestly the worst car buying experience I’ve ever had. From a lousy salesman, to empty promises, and a service department and management that’s less than professional, the list goes on and on. The real kicker was went they brought my new vehicle up it had noticeable caused to it. They quickly offered to switch it out with another vehicle but they did a rush to hand it over to it was never properly prepped. Then the AC on this brand new vehicle went out two days later. Brought it back and was placed in a tiny compact rental but with two car seats had to pay out of pocket to upgrade myself to a full size suv. Had a slew of other complaints throughout the sales process but it all fell on deaf ears so there’s no point typing it all out. Long story short, spend your money elsewhere with a team that will actually work for the sale and not just expect a handout from the customer. Thankfully I’ve found another Ford dealership in town who understands customer service still and that’s who I go to for servicing. It’s 30 minutes out of my way but it’s worth it to not deal with this team at Northside.

Long overdue review for the amazing customer service experienced at Northside Ford from day one. We purchased my Ford Expedition a couple of years ago now and can’t thank our salesman Mickey enough for his time and patience. We were his last customer of the evening and I’m sure he was ready to go home. Instead he patiently helped my husband and I make sure we got what we wanted and at the right price! Mickey even personally messages “Happy Birthday” since the purchase. More recently we had a warranty issue with some back seat cover plates. We were literally something like 400 miles from reaching end of warranty and heading to a trip precisely at the same time that would have put us beyond warranty. Short story Service Department Manager, Jordan Hernandez made sure it was taken care of 100% by Ford warranty and even personally delivered my vehicle to me at work. Impressed by the incredible customer service!! I will certainly look to Ford Northside for future needs and highly recommend!! …plus it’s an AMERICAN made vehicle, can’t get better than that!!

Highly disappointed in service department. Recently we traded in a vehicle to buy a new 2021 F150 xlt. After only a short time my wife was driving down the road and hit a bump on the highway which knocked the alignment out. So we thought. After 2 weeks of the runaround my wife picked it up but told the guy that brought it up something was wrong and he told her it's fine just drive it. She then got 10 min away from the dealership and the ball joint came out almost causing her to have an accident. She called the dealer and they were very hesitant to help until a lady realized she had just left. Now at the dealership back to the runaround situation again. After multiple attempts to get more information and our vehicle back I had 1 guy smile and laugh as I was voicing concerns. These folks truly do not care about their customers. I manage a mobile maintenance company where we service hundreds of these vehicles hence why I bought 1. After several attempts to get these issues resolved it continuously falls on deaf ears. See attached photos.

Tried to Leave No Stars but Google wouldn't Allow it. Be aware of the shadiness of dealing with this dealership. My Business Partner and I found a truck online that was located at This Dealership that we wanted. So my partner called and spoke to an employee that said YES the truck is still here and YES THE ADVERTISED PRICE IS THE CORRECT PRICE! So we arranged to have it ready so we could test drive it but it wouldn't be for another 1.5 hrs until we could get there cause we were about 100 miles from the dealer. When we got there we drove the vehicle and agreed we wanted it. So we told the salesman and out of no where the salesman tells us a price that is a little over $2,000 more that what was advertised by the dealership and what was told to us over the phone by an employee of the dealership. The salesman tried to tell us its because of the tinted windows they did. LOL $2,000 uplift for tinted windows. Please be aware of these LIARS before driving over to The Dealership to Buy a Vehicle. Scumbag Dealership!!!!!!

They had my vehicle for almost a month. Was told it would be 10-15 days before someone would look at. I asked if I could bring it back when it was my turn and was told “no”. Since my vehicle was under warranty, I asked for a loaner and was told they could not give me one until there was a diagnosis. After the diagnosis, they had to order parts. I checked daily for updates and was told they were waiting for parts each time. After a week of that I went in to complain and they checked the the technician history and was told the parts had come in three days ago but no one checked them in. They said my vehicle would be ready in a few minutes. On my way home from the dealership, I heard a noise in the back and pulled over to see what it was. When I opened the back hatch, the vehicle was trashed! They forgot to to put it back together! They even left some of their tools in there. Needless to say, Northside will not be getting repeat business from me.

Substandard customer service. After dropping off my truck, there were no updates provided over the next 4 days, and no answer nor return call after leaving multiple voicemails. Had to call multiple times over the next few days to finally talk with someone. Almost 6 days into having the truck, they hadn't even run the diagnostic codes. Estimate was overpriced too. When I picked up the truck to take it elsewhere, I provided feedback about the substandard customer service to one of the managers who (honestly) said that they have a huge demand, not enough technicians, and sometimes may take up to 2 weeks to get to a vehicle once it has been dropped off. The customer service guy and manager were nice and respectful (only reason that I didn't give a one star review); however, I do not recommend taking your vehicle to this dealership if you are looking for timely service as you are just another number to them.

Very impressed with the sales and financing staff at Northside Ford. Salesman was not pushy and was very professional and courteous, not to mention friendly and informative. Finance went smoothly and received excellent terms. Very approachable gentleman who made us feel very comfortable through the entire process. Only 2 issues: Was sold a service loaner vehicle with more than 1000 miles with no price reduction. As soon as I take it home, the vehicle depreciates. We should have received a discount for someone driving it in what ever way they deemed ok. Secondly, they loaned it out, then sold it to us. When they detailed it, they should have have cleaned out the interior of the vehicle. I shouldn’t have had to clean out the chips and other food debris from when they loaned it out.

An 89 Year old Great Grandmother took her 2015 Ford Fiesta into this Ford dealership in August, 2023 with the transmission not working. Dealer said the issue was not the Transmission Control Module (TCM) which is currently under an extended warranty replacement program. After being charged about $5,000 for transmission clutch work, the car transmission stopped working within a couple of weeks of getting the car back. Now the dealer says the TCM needs to be replaced. She is currently out about $6,200 for dealer work, towing and rental car. Had a 2 hour meeting with the service department and they could not provide proof of how they diagnosed the clutch being bad. Not an automotive expert but this does not seem like the right way to look after our seniors.

Service department does not honor the Customer Satisfaction program 14MO2. Don’t buy a Ford or get any repairs! I received a letter that my TCM is going to be repaired due to the recall. The service department is giving me the run around about diagnosing the issue so that I can have a loaner vehicle. I asked for a print- out of my vehicle warranty and the rep refused! Fords reputation is horrible! Just take a look at all the recalls and the customers complaints on how multiple dealerships are not honoring the extended warranty for the known transmission defect. Please make sure you DON’T sign the disclaimer claiming that Ford is not responsible for any damage to your vehicle while being repaired that is the most ridiculous disclaimer I have ever heard!

Northside Ford went above and beyond to help me with an issue I needed resolved that day. I love out of town and over night at the hotel I stayed at I had my taillights stolen. I called Northside Ford and spoke to Mike Anderson in body shop who was extremely helpful and a true professional through and through. Mike and his team located some slightly used taillights with in a frew minutes of my initial call and had me drop my truck off. He and his team well t to work received the lights that after noon and had my truck back together and I was back on the road the same day. I’m believable service! Thank Northside, their Body shop and especially Mike Anderson for his care and attention to detail throughout! Thank you all!

The service Department has given us world class service and I know what that is. Shauna has been extremely helpful and communicative with me at all times and about everything to be done. Ernest the mechanic explained every detail and what and when it could be done. I own a retail and service business and these individuals have proved NSF as a world class service dealership. They also do all my regular oil changes and vehicle maintenance and it has always been done timely and professionally. I highly recommend NORTHSIDE FORD. I bought my Expedition and F-250 here the same day and will continue to buy all my vehicles here because of the service I have received.

Went to Northside Ford, Quick Lane to have the battery on my wife's 2021, F-150 XLT checked. Great customer service by everyone, especially Juan F. the battery was tested and a new battery was needed. Juan F. was able to process the new battery under the Ford Warranty. The removable, testing and installation took under two hours. Juan F. was extremely helpful and very professional. They also have a great waiting lounge, with coffee, soda fountain, fruit drinks, and tea. I spent my time viewing the new vehicles in the showroom. I was very impressed with the full size Bronco and the Explorer. Next time you need Quick Lane service come to Northside Ford.

My experience with Northside Ford while ordering a Ford Maverick was incredibly disappointing. Despite placing the order promptly and providing requested information, I faced constant miscommunication and unresponsiveness. What's worse, I discovered undisclosed dealer add-ons totaling $2496 in an email attachment, never mentioned before or after placing my order. When I voiced my concerns, they refused to honor the original agreement without accepting these charges. This ordeal highlights Northside Ford's lack of transparency and disregard for customer satisfaction. Beware of their hidden fees and poor communication practices.

I took my ford in for extended warranty service. I called ahead to make sure I was covered and they could see my vehicle. After a day of "troubleshooting" I was told I need a whole new transmission at the tune of $7000. I disagreed and was told I need to pay a $200 diagnostic fee to retrieve my vehicle. After getting my vehicle I performed the warranty service myself and my truck runs perfect with no error codes. As a veteran I am deeply concerned with the practices of this dealership and disregard for taking advantage of patrons. It is sick and disgusting and I will be sure to let others know how you do business.

Poor communication and service. First, they didn’t inform us that an appointment time only meant a drop off time. After 3 days and no communication, only after we called them did they start looking at our truck. Secondly, we dropped it off knowing what the error code was and after days for waiting, they gave us no new information except that they THINK the problem is what the code indicates but they can’t fix it now because the part is 5000 parts backordered. So, no new information, nothing fixed or confirmed , poor communication and they expect us to pay $200 .— they did end of waving the fee.

I took my truck in to replace the rear brake pads and rotors. The "new" rotors they put on were warped and shook the vehicle when braking. I returned the truck to NS Ford to correct. They tried to blame the issue on my front brakes that were completely replaced 3 months prior by another shop. They finally admitted it was the "new" rear rotors after I escalated the issue multiple levels and fixed it. The truck ended up in the shop for 3 days total for simple brake job. I feel that if I had no knowledge of brake systems they would have tried to replace my front brakes.

I usually get exceptional service from Ford, now I prefer to drive 40 min to avoid going to this one. I payed for a windshield replacement; I specifically asked them to make sure I get all my stickers placed back in the new windshield. After paying I noticed I was missing very important stickers I need to have legally to dive. I was told to “just drive home” and that they would pay any tickets I got. I refused but the man was very persistent. I ended up going home without my truck, and had to go in the next day only to see that some stickers were still missing.

Theee guys are shysters. Stay away. I went in for a simple but still expensive oil change on my truck, and when they handed me the bill to pay there was a vague $13 “reimbursement” tacked on. The service advisor first lied saying it was for shop supplies, then when challenged said it’s an environmental fee for oil disposal. When challenged on that, too, one of the slick-haired guys at the counter said management makes them out that on there, and there’s nothing they can do. She chimed in that she’s new so she misspoke. The whole thing left me feeling greasy.

Super friendly and polite staff! I purchased my explorer ST here about 2 years ago and “ Marty “ was super helpful in getting that process taken care of smoothly! I just had to have my car serviced due to a recall and, Chase Malone. was the representative that I was dealing with and couldn’t have asked for a better one. He kept me up to date with everything going on with my car throughout the week and gave me an estimate of about how long it was going to take, which was pretty accurate! Thank y’all for making my experience great here!

Great experience really love my new Ford bronco sport. My sales rep Mark Graebener was extremely helpful and easy to deal with. Unfortunately, due to my demanding schedule, I had to leave the dealership several times throughout the purchase, but he was very understanding and help me through the process even though a lot of it was done over the phone Mark went above and beyond in helping me decide when, how, and what vehicle purchase. I highly recommend you see Mark Grabener at Northside Ford for your next vehicle purchase

I was helped by Jordan Hernandez. He was responsive and helpful from the start. He ordered the part I needed during a recall and the next day called and scheduled my car for work. He set up the car pick up service which ended up being a great service for my busy family. He continued to keep in contact throughout the whole repair, from the moment my car entered the service lot to the moment before he personally returned my car. This service experience was the best I’ve had in large part to Jordan and his great work ethic.

I recently had a warranty concern and contacted the dealership. 2 weeks to schedule an appointment, they didn't even touch it until a week after that. I was offered a rental, glad I didn't take it. Because no issue was able to officially be diagnosed I would have been stuck with the full rental cost. They admit there is a problem but they can't identify it. They were quick to separate their responsibility from that of the Ford Motor Co. The communication was terrible at all levels. - Charles B.

Went in to look at a vehicle sales person was nice but dealership could not work with lowering the price. I said ok as I they said they were losing money on it already so I understood. I asked about week later if the car was available and to be told it was sold, but in reality looks like they have a separate used dealership where they send cars to if they mechanical issues or if a car isn’t selling. That other used car dealership looks to have terrible reviews so might’ve dodged a bullet there.

Mark Sheldon and Northside Ford were excellent! Great customer service and willingness to listen, inform, and great patience paid off as not only did I buy 1 truck Saturday evening but purchased a second truck the following Monday! They weren’t aware I was buying two but their professionalism paid off and I was extremely satisfied and a happy owner of 2 new Lariat’s! Thanks Mark and Northside Ford! Next round of purchases we will start with you all!

Had a great experience buying our Bronco from Northside Ford. Our partner was Ms. Korbie who was great in guiding us find the one. She was very helpful and not a push over. She was very honest in giving us the best options. We ended up ordering through her and waited for a few months for the Bronco to be delivered and it is a beauty. I highly recommend Northside Ford and especially Ms. Korbie and her team. Thank you very much for all the help!

Charles (salesman,) Wayne (salesman) and Brandon (financing dept) are amazing. They were extremely helpful, knowledgeable, and patient as we found the right vehicle for our growing family. They did not pressure us and gave us the time to figure out what we needed. They didn't rush us into anything and went above and beyond to make sure we had the perfect vehicle! I'd recommend them to anyone looking for a vehicle!

I want to express my sincere appreciation for the exceptional service provided by Christian G. at Northside Ford. His assistance in promptly handling the airbag recall for my Ford Fusion was truly commendable. Christian's efficient service and clear communication made the entire process smooth and hassle-free. His dedication reflects greatly on Northside Ford's commitment to customer satisfaction.

Our recent encounter at this dealership was beyond disappointing. Despite their advertised online pricing, they blatantly refused to honor it when I brought it up. The staff's lack of transparency and unwillingness to stand by their own advertised prices is a major red flag. I strongly advise anyone considering this dealership to proceed with caution and be prepared for an unpleasant experience.

Great deal on my brand new Expedition from Northside Ford. Customer service from the entire sales team was great and sales transaction was super easy with very little negotiation involved. Shout out to John the General Sales Manager for going the extra mile for arranging to have the truck shipped right to my front door! I’ll definitely be coming back to Northside for my next Ford purchase.

North side ford provided exceptional service. Was not sure if my vehicle warranty covered the worn out part in my engine so the service provider looked up my information and said i was covered. He then explained the details and for how much longer I will be covered. It’s that honesty I value most of all and wasn’t treated like a number or just another person. I’m glad we have a ford.

This service department is horrible. Won't do recall work unless the part is actually broken. No loaners. Wanted me to leave my Bronco for 2 WEEKS! to look at a passenger side restraint warning. Yep, expected me to rent a car on my own dime for weeks so they could look at a problem that should be able to be diagnosed in minutes. Avoid this service department at all costs!

Kaitlin Egdorf in the Service department has been such an amazing person to work with and her customer service is fantastic. I’ve had many service advisors in San Antonio and Austin over the years and she’s simply the best. She has always gone above and beyond as well as being super responsive. It’s no wonder this dealership gets better reviews than any other.

My initial call was scheduled a few weeks out. I received a phone call from a Service Manager and he offered an earlier date and pick up and drop off at my place of employment because I was close by. This offer made a huge difference in what could have been a difficult situation. Customer service was excellent and follow up calls were completed as promised.

A free oil change is not worth it here. The staff seems like they would be ANYWHERE rather than at work. One even told me he was missing his lunch break!! Guess what, me too so I can give you my truck for 5 hours. Consistently over 4 hours and they will drop you off (within 10 miles) but will not pick you up. If time is money this place is way over priced.

I took my vehicle in for service and although the process was lengthy Angelina guided me through every step with daily updates and pushed to make sure my vehicle was repaired and back on the road as quickly as possible! Hopefully I won't need extensive vehicle repairs any time soon, but if I do I know I have an advisor I can count on from beginning to end

I have been coming to Northside Ford for over 25 years to purchase vehicles, service, repairs and get accessories parts. Yes I have gone to other competitors and bought other vehicles. But I have returned to Northside Ford. I have purchased several vehicles for myself and also cosigned for others. I trust Northside Ford. I respect them.

They need to listen to customers. Even though they went with a list of recommended items and the work that was going to be done. I once again mentioned the control arm needing replacement and they still did not perform the fix nor they listened to me even though I mentioned it three (3) times. Had to perform the work myself at home.

Northside Ford in San Antonio performed service on my F250 recently and I was really satisfied with my experience. The service advisor notified me when the work would be completed and what was going to be done. Everything was done as he said and I got my truck back within the time he told me. I highly recommend them.

The service representative, Christian Gianos, went above and beyond to provide the best customer service to me for my appointment. He answered all my questions and made me feel comfortable in making service decisions. I look forward to my next service appointment for my Ford at Northside Ford.

Excellent Service Department! Caitlyn is an outstanding Services Manager. She went above and beyond to make sure that the issues I was having were correctly identified and her involvement when dealing with a 3rd party vendor ensure that my car got the proper parts replaced. Thanks Caitlyn!

Been going there for years, always easy. Giving three stars only for a part that I had to purchase today since I was crunched for time. 2022 F150 KR splash guard, make sure to shop around, I paid $249 but they are easy to get for $100 or less. They have border line ran me off from this.

Our salesman, Charles Young was one of the nicest people we’ve ever met. He went above and beyond to help us without any of the pressure that we’ve felt at other places. He was just a genuinely great person. We really had just a great experience overall with our purchase.

I never take time to write a review unless I am upset about an issue. I do want to acknowledge my service tech Christopher Aynesworth, he has been so patient with me with all my concerns and explained every issue I was experiencing in an upstanding and professional way.

Mary Helen is the person to see when buying a car. I have purchased cars from her for just about 20 years and she has always made the experience less stressful. As a woman buying a car you don't always get a great experience unfortunately . Thank you Mary!

Adam is amazing. Explained everything I needed done and it had done in the short time I had to do it in I’m a hotshot driver. I was only off for one week and he made it happen. Shout out to the team members to y’all provide Unbelievable service.

Stephen Weniger has helped me with my last two vehicles purchases. He provided excellent service and was very professional. Both purchases went smoothly and I imagine the next purchase I make will also be from Stephen at Northside Ford.

Charles Young was great to work with at Northside Ford! I ordered and purchased a Bronco through him and he made sure the process was amazing. Could not have asked for better customer service with him and his team. Thank you so much!!

Everyone was very friendly and helpful. Was greeted by name. Our salesperson Jordan was willing to show us options and let decide if and when we might make a decision, even to color of vehicle. Thanks to all Northside personnel!!

Donald was great to work with every step of the with custom ordering my new bronco! Once it arrived he’s been great with making sure I have everything I need. I’ll be back when I need to upgrade my truck. I love the Wildtrak!

We can always count on northside ford for all my truck services. Great customer service in all departments. Thank you! to Jordan our salesman who did a great job on getting us the truck we wanted.

Took my 2020 F-150 in for warranty work and received great service from Richard and Shauna. Thank you guys for working with me! Planning a n using them for my continued service plan.

Excellent service . Huge thank you to Adam K ( quick lane ) for all his help . I apricate the help I received . My tire got replaced, and I can now feel safe driving again .

Been getting my 13 f150 serviced for years from Northside, always going above and beyond to make sure I’m updated every step of the way till it’s picked up.

Salesperson I had was amazing and caring. Did not pressure me. Excellent customer service and listened very well. Great place to purchase a vehicle …

Great experience buying our F-350, our salesman was Alex and we highly recommend him! Thank you for finding the perfect truck for us!