I used to love this store. I often got print jobs done here and the entire staff was aways friendly and helpful. Apparently there have been "policy changes" that make this impossible now. When I walked in today, an employee (not print staff) was speaking very condescendingly to a woman who kept saying she wanted to speak with someone on the imaging/print staff. The employee kept telling she was wrong for this and interrogating her what she wanted from them. It was clear he was unable to answer her questions. Then he approached me. I said I had images to print. He said I shouldn't be here and should use their online system. It was so unwelcoming and rude. I explained that I'd like to at least get one print as a "proof", to check things before submitting a large order online. He said "we dont do that". I assured him I wasnt expecting it to be included, I'd pay for it. HE ROLLED HIS EYES AT ME. At this point I'm very uncomfortable with the interaction and say I'm confused what is happening, because I've brought projects here and have never encountered this kind of resistance. Then he interrogates me about my project. I have two images, each with two different size versions, I want multiple copies of each. In other words, four files, each with a different quantity number. "We can't help you with that". That was really astounding, because it's a pretty simple printing project, and I've done similar here many times before. Again I try to address that this interaction seems strange and I'm not sure where I've gone "wrong" in this person's eyes. He says "I'm just trying to answer your questions"...of course I hadn't asked him any questions! He was the one who approached me and began questioning me. My only question is what has changed from the times I've been here before? "Policy". Well, okay then! But I don't think it's appropriate to treat people as if they've done something wrong if they don't magically know about your policy change before they walk in the door. So, there's the new policy: no help from print staff, no walk-ins, no different quantity copies per file. Why bother?

My wife had a shockingly bad experience today at this Office Depot in Seattle. After searching stores throughout Western Washington, she finally found the Epson photo scanner she'd been shopping for at the Office Depot on Airport Way in Seattle. We live far from the store. She called and asked to have the scanner reserved through the day today until she was able to pick it up. The staff promised to do that. She tried to buy it while she was on the phone, in fact, but they would not let her. Today she drove the long distance from northeast King County to the store in south Seattle. When she got there, a store employee informed her that although her name had been placed on the scanner, it had been sold to someone else a little earlier. As a result, she wasted a two-hour round trip and left the store empty-handled. The employee who talked to her did not apologize or offer an equivalent machine: His attitude seemed to be "So what, lady." We have been Office Depot customers for many years, and we have never had anything like this ever happen at any store. Her treatment was rude, inconsiderate and shameful. I wish I could give zero stars to this experience, but I apparently have to give it one.

I usually would never think to rate an Office Depot, but this store is worth the time it takes to shout its praises. Irish is a phenomenal manager for business clients looking for the perfect print job. Compassionate with customers. Patient. Problem solver. Anyone who has printed saddle booklets knows that those things are complicated. I needed a lot of help fixing my printing issues, and he was able to get me set up entirely. After several other print attempts failed, he was able to knock it out the park for me. He helped me figure out how to prevent future issues and when to print in the shop versus as the central/regional Office Depot. They have different machines. Tip I learned today: keep your pages a multiple of 4 and you're going to have a much easier time. Also if you want some things printed to the edge sometimes they have to send it to Central. Other times, they can trim things down for you. Also cardstock double-sided takes some additional human-powered care when you're making half sheets. I learned so much! If you're having an issue with a complicated job, anyone here can help but today Irish saved my day. Thanks Irish!

I had to go in to make 200 copies of a document for my company. I had previously gone to this store and tried to use a company check which wasn't accepted, so I made sure to ask before going in if they would accept my check after explaining what happened last time. I went in, got my copies done and then went up to pay with check and it wasn't accepted. I was very upset because I had checked beforehand and wouldn't of driven out there to make the copies if I knew it wasn't going to be accepted. After a brief moment the manager gave me the copies and said we'll get you next time and provided me with a number to call to get my check issue cleared up. I was baffled, it is so rare nowadays for a business to just give you your product over an issue that wasn't your fault. They have secured future business from me and my company. Even if their prices are higher we are still gonna go here. Good customer service is something money can't buy. I'll be referring everyone I know to them.

AVOID THIS STORE AT ALL COST!!! If I could I would rate this Office Depot (Holgate Seattle) negative five stars without an ounce of exaggeration needed. Never in my life have I been so badly treated and ABUSED VERBALLY by any store or a single employee/owner until today. So my boyfriend and I were waiting at the bus station right outside the store on Holgate and Airport way. Anybody who knows that area is familiar with the homeless problem and how that bus stop in particular can be a bit rowdy and crowded. Soyg_n** we decided to do a little shopping in the Office Depot until the crowd thinned out. My boyfriend had just gotten paid from work and we had several items we'd been waiting to buy. Both of us are members of the rewards program Office Depot offers and both ok f our accounts show exactly how much money we have spent at that location(Combined thousands of dollars). So what happened next was both baffling and infuriating to us both.

Print jobs get done right. This location is extremely convenient when you are in the Beacon Hill/Central District of Seattle. It’s almost a secret, but it well known one because the stuff is incredibly helpful. I’m always greeted when I walk into the store and on this particular day, I actually had a very significant print order to place. I had some questions that needed answering in person, and I was able to get the assistance. I needed to discuss the card stock, quality, the color combination — all questions that you need to see via having actual samples printed so you can experience what recipients well when they receive the product — but also timely delivery date and, significantly, I was able to take advantage of the 50% discount for this holiday season print. super appreciative of Philip, the general manager of the store who was very hands-on and making sure that my print order was accurate and fulfilled all my design needs.

I made a quick pitstop at Office Depot down off of Airport Way S and just needed to grab one item, I found it easily, and had the best experience at checkout! Irish, I think he was a manager or maybe m assistant manager, not sure, but he was cashiering when I got up to the counter, and he was so nice! He had an incredible sense of humor, I ended up picking up a great impulse item at the register, a adorable fingernail clipper set, a large one and a small one and the top part looks like it has scales on it and then the bottom part where you hold while pressing down looks like a fish tail! He encouraged me to get them and said of course I needed them. He also gave me great feedback on the actual item I came in for, iron on transfers, so I went ahead and got them and he was right. They worked out perfectly. Thank you so much Irish. It was really fun meeting you and experiencing your excellent customer service.

Terrible service I went to Office Depot on airport way and a lady name carrel lopez asked me if I need help I told her I need credi card paper and she asked another stuff where are those paper they told her isle 19 we went to isle 19 but was not there The whole time I kept my social distance after that I hard time breathing so I brought my social mask Lower she told me no u cannot do that bring it higher I told her I cannot keep that high because I have medical condition I cannot keep high any longer I was willing to stay in front of the door and Waite for I wanted because so rude I left the store and ordered on prime amazon Before this incident I was for 25 years customer of Office Depot but no more

Billy C. and the other staff at the Holgate Office Depot/Store 811 are always helpful and kind when I stop by for supplies. I came into the store today to fill up on G2 Pilot Pen ink refills in "Bold." Most stores carry either the "Fine" or "Extra Fine" G2 pens or refills. This Office Depot at always has a stock of "Bold" in black and blue, and this says a lot to me, as my visits to the store have been here-and-there due to Covid-19. In addition to these I also picked up some other items because they always have solid sales. Billy C. and the staff are always helpful to me and I value the human interaction, like eye contact and having a pleasant conversation. Thank you!

This this office Depot had excellent people skills that communicated really really well and they articulated their words and they were there to help me because I'm going to illiterate when it comes to copy machines and fax machines and everything and I appreciate their help and get help me and I just was able to get in and get out I appreciate that and then it makes a big difference especially when you got a long day have a good day thank you I recommend this home Depot down here by lander Street I recommend it I mean this office Depot I recommend it for anybody to come down here they're pretty efficient thank you

A lot of the items here are over priced. However the worst part is they supposedly have a FedEx here that can't scan any QR codes, Bar codes and etc / won't take any packages that have things like electronics, batteries, etc and only tell you after 15 minutes of filling out info and asking YOU to pay when the company accepting the return is paying for the shipping. The employee there in the morning named Don also will sigh repeatedly at you and ridicule you for not knowing how to use their program to send a package / that it isn't a real FedEx. Not a real FedEx and a overpriced Office Depot.

I have been to this store two times. It is out of the way a bit for me but very easy to get to. I had reason go there recently added they had the laptop I wanted ad my local store did not. The manager here gladly held it for me for a few days until I could get there. I ended up purchasing more items and he packed them up for me so that I could carry them comfortably on public transportation.

I've been in this store a few times before and always had an average experience--not terrible but also not great. Today I walked in, was greeted and led to the item I was looking for. The cashier was especially friendly and told me how I could save money on future purchases. Something must have recently changed with the management and/or staff. I will shop here more often!

Employee ringing me up tried charging me with a $5 supply donation without asking me. Pressed yes for me without even asking. The employee thought I didn't speak English and tried pulling a fast one on me. I had to ask what the $5 was that I was charged. The employee simply said, "You pressed it". I know I did not press yes. Please be careful when purchasing here.

Just had a great experience printing with Howard he was very nice and got the job done fast. Also wanted to shout out Kasey for escorting me to my car because a man was trying to follow me in the parking lot. Y’all went above and beyond the job description of working at Office Depot and for that i thank you! Overall friendly staff.

I’ve been coming to this store almost every day for the passed year, and not once have I had an unpleasant experience here. All the employees are always helpful and never treat you different if I’m there during the day or ten minutes before closing. Thank you to each and every one of you, and making it easier for me to do my job.

What a pleasant surprise today. I stopped into Office Depot for a few items and had amazing customer service across four different members of the staff. Friendly, helpful and available without being invasive or pushy. They even brilliantly handled an unruly person who walked in off the street. Some great management and staffing.

I was greeted upon entering and received excellent help in finding items and using the self-serve copying. At checkout, I was offered help to take my purchases to the car; a carton of copy paper. I've shopped here for years, and found the prices good, the customer service consistent, and the location easy. I like this store!

The staff here is very helpful and happy to help. I came here to get some printing work. There was a slight messup. Casey, who works at the print station was very helpful. Not only did he calmly address the situation, but he went above and beyond to fix the issue. I'm definitely coming back to this location.

Next office Supplies or related items, Office Depot Airport Way is the place!. Best customer service, value for money and ease of parking. K in the Print shop provides superior service. Note: an item that cost $2.71 at Kinko's/FEDEX, and $2.00 at UPS, only cost $1.50 at Office Depot. Thank you, Office Depot

I occasionally order last-minute printing services at this Office Depot location, and they always do a stellar job. Plus the associates are friendly and helpful every time. This time they even read my mind and prepared my order the way I wanted before I could even ask. Huge thumbs up to this store!

Stopped in to get a ink cartridge and had to wait for an employee now that the ink is locked up, I tell him the brand and type multiple times then in frustration leave telling him I will buy online! If your service sucks you will go away like all other retailers who have closed down.

An actual physical location to get office and computer supplies. Prices are reasonable, it’s well stocked, it’s clean, there is a lot of parking, and the staff are smart, attentive, friendly, and they care. Spend your money here. A chain that feels like a Mom and Pop store.

I went in to do some color copying and the rather poor directions on the machine ended up costing me a few bucks, no big deal, but the store was either unwilling or unable to give me a refund. At Fed Ex in Georgetown the same thing happened, but they happily refunded me.

Personal is very helpful and friendly, I was able to print everything that I need even I was really close to the close time, and the Personal responded all my questions and help me to find what I needed. excelent place to find everything that you need for your office

Bad experience , I bought a printer , when I went to pick it up I was informed that someone picked it up in my name ( they did not check the ID ) . I spoke to Roger Wong who can't tell me when OR if my money will be returned, now I'm out of money and out of printer.

This location in Seattle is great! Always clean and organized. Billy C is always there when I go in and he is amazing! He greets you when you walk in and when you check out he is so polite and friendly. He makes great conversation and really makes you feel welcomed.

Great customer service. Kasey Brown is a rock star. I needed a poster made the same day and he was able to get me in and out of the store in less than 30 minutes. With the service I received from Kasey, I will definitely be back to do more business. Thanks Kasey!!

Great experience in purchasing new PC. Supportive, knowledgable team. I have been shopping for basic office needs for decades. I consider Office Depot part of my neighborhood community. I like that they gave me option to donate to Title I at Bailey Gatzert School.

Easy to find most of what I'm looking for. I enjoy browsing the clearance sections (which do move from time to time), but fills all the needs I have for an office supply store. I do most of my shopping through the website, but having a local store helps.

Dana took the extra time to assist me in finding my refills! The difference between Ordinary service and Extraordinary service is that "Little bit of Extra"!! Dana went above and beyond with that "Little bit of Extra" And because of that I'll be back!

Well the employees here are a little judgemental because the methadone clinics right across from this location so few times and I've been in here I've been followed apparently they were thinking I was going to steal?? I don't really like that though!

We needed copies made for our Christmas mailing. The service person understood our request, made them, and we paid for it and a few other items in just a very few minutes. All was handled politely, cheerfully, and efficiently. Thank You

The manager Phillip is an entitled person who will make up policies on the fly and speak rudely. First, they still had an expired offer listing so I asked if it is still valid (because they had not taken it off), but he tells me in an

Needed a program for a funeral service and Aaron was very helpful and knowledgeable. Programs were ready the next day and he did an excellent job! The customer representatives have always been very helpful, knowledgeable and friendly.

I came here at 1pm to get things for my work and I was waiting for my boss to say what keyboard they wanted when I was told to leave I told my boss at the Seattle archdiocese we are not doing any business with this store ever again

Office Depot OfficeMax associates did remember to verify that the correct quantity of photos were included in my order, and the photos were of my nephew MP, so I am grateful. Seattle, United States Tue 22 Feb 22 AD 11:27 AM PST

Had a great experience. Thought my laptop was fried. Took it in and they told me it was just busy doing updates. So instead of charging me an ungodly amount to fix it they just gave me some friendly advice. Thanks guys!

We were greeted when we entered the store and were service in a very thoughtful way. Billy was really focused on making sure we were well taken care of. Even introduced us to the printer ink cartridge renewal program.

My son was at store located at 1751 Airport Way South and the manager on charge Alex was able to help him and provide him with an excellent service and professionalism. I just want say thank you. Excellent experience.

I shopped at Office Max for years prior to the merger with Office Depot. I am able to find almost all of my office supply and electronic needs there, for a reasonable price, especially printers, toner, pens, etc.

I must say it's hit and miss here... some staff members are friendly and helpful, others are draggin it. Checkout IS PAINFULLY SLOW as another reviewer remarked. It might be quicker paying cash vs. card.

Roger was super friendly & knowledgeable about everything i asked. He is going the extra miles help a customer like load the heavy cabinet to my car. What an awesome experience! Thank you!

Very rude customer service. I won't be spending my money here ever again. No need to be rude to customers. If you hate your job then leave. They don't even know who they're talking to!

I've been printing so pieces for my bakery pop up. The service members that helped me out to find my product were very friendly. And whoever drew this on my invoice ...you're amazing!

The store is cleaned, stocked and organized. I am always greeted by someone offer their assistance. Will definitely return for future printing and office supply needs.

Poor customer service, sold me the wrong ink cartridge, had to return it and did not have the one I needed even though online said the had it in stock. 2 wasted trips.

The print team here is always super helpful and friendly. Aaron and Kimberly definitely have a much more “can do attitude” thank the other office depots in the city.

Billy C in Seattle Office Depot did really fair in-store credit for a bad inkjet cartridge…Serious if you print your boarding pass Office Depot is very fair.

Great customer service. I need a rush copies. I disagree with the major up charge however it is fair when people wait until last minute to get copies made!

The staff in the Copy and Print section are phenomenal...specifically the outstanding help I received from Alex K., Kimberly and Phillip!!! Many Thanks!

Very helpful staff. Despite the neighborhood being a little rough, Im never disappointed when I come in here. Always someone to help me in person.

Kasey always helps me with my poster making for my art! Kasey is very professional, helpful, and informative every time I come in to make copies.

Love the knowledgeable staff. Very quick to help and very welcoming. They do posters and banners like its no one's business. Love this place.

The people at office Depot did not seem to be very helpful nor did they understand what I wanted even though I plainly stated it five times.

The customer service is really bad. When they go out of business, maybe they will realize why they should treat customers with respect.....

Bryan is the man. Very knowledgeable and helpful during my shopping experience. Customer service training at this location is impeccable.

I had a good experience looking for and purchasing a printer. I will be returning for more office supplies. The staff was knowledgeable.

We recently had memorial service programs printed at Office Depot. The service was excellent, very helpful, and the end product lovely.

Office Depot has really excellent customer service, so helpful in helping you find an item and the Printing Services are exceptional

Look for Alex and kasey both amazing people helping nature having a fab knowledge about their job and machines. Highly recommended

Aaron and Roger went above and beyond to help us gather what was needed for a funeral. They showed excellent customer service.

I had the best experience at getting help for printing a complex project! The service and quality of print was fantastic!

Kimberly and Aaron in the print department of the Seattle Airport Way S Office Depot store provided outstanding service.

PLUS: Good (tho not complete) selection Helpful sales team (knowledgeable, positive attitude) Good affinity programs

Great Customer Service from the time you walk in until you leave. Kasey is so positive and is great with customers.

Everyone at this Office Depot is always friendly and professional. I know I will always get the assistance I need.

This store is awesome. All of the workers are so nice and very helpful. They know my cat by name now. …

Online price for immediate pick up in store was 20% less than store price. Clerk didn't say a word. Rip off.

Helpful staff, large variety of products, fairly priced. Place next to bathrooms to post business cards.

Great business. Everything is organized and easy to find, staff is friendly, prices are also very good.

Decent range of supplies. Had to get used to shelves that have been shifted and supplies reorganized.

Awesome team and items on excellent conditions and good service. No complaints, smooth and easy.

Nice place with all the office supplies. The staff are helpful and friendly. Highly recommended.

Shout out to employee working the printing station at Seattle Mobile park store. Very helpful!

Fabulous customer service and inventory. Photo shop employee helpful, professional and quick!

Same-day printing for three documents, with 100-200 copies of each. Great service and price.

Omar went out of his way to help me with a printing job. He was very professional, and kind!

Superb service, layout, and overall experience. An excellent place to shop. Thank you all.

The Office Depot off Holgate in Seattle has the friendliest and most knowledgeable staff.

Roger was incredibly helpful. He listened to what we needed and helped us find all of it!

These employees always go above and beyond to ensure quality customer service! Thank you

Philip and Aaron were delightful. Thank you so much! Office Max on Airport Way

I was promptly greeted by the associate and obtained my needed item quickly.

Self-service printing was a breeze. Clear instructions and great coupons!

My experience was awesome. Which is why i continue to shop @ Office Depot

Great people work and they can help you out with your things you need.

Great customer assistance, great product line, great displays.

Great service. The employees were attentive and helpful.

Awesome customer service and quality work from Lexi

Not much to say about this place. Parking is easy.

Extremely helpful in finding what I needed.

If you need any assistance, find Bobby C.

Always helpful, always has what I need.

Efficient and well-stocked. Thank you

Helpful, knowledgeable and friendly!

Employee Jordan was helpful and fast

Very kind and professional staff

The store was clean and stocked

Great customer service.