Sorry for the lengthy review, but I have a lot to say. I was not happy with the trainers, class schedule, or overall experience. Additionally, I feel quite robbed by Orange Theory at this point. 1. The Money: After being unsatisfied with OT (read below), I decided to cancel my membership. I went in to cancel. The woman who helped me convinced me to put my account on hold, as maybe I would want to come back and did not want to pay the registration fee again. I did not really want to, but she did have a point. She said I could put it on hold for just $15/month for 3 months. I figured that even at the end if I did not re-renew, I would just be out $45 - not a huge deal. So I agreed. THEN she informed me that they need 30 days notice for a hold (which I don't even think is true as I had a friend put her account on hold without that issue). So I asked her to move me down to the $79/month plan for that month and then put it on hold for the three months. So my next payment (May-June) would be $79, and then the following three months (June-September) would be $15, and I could figure out what I wanted to do from there. Anyway, stupid me! I was advised of these changes, and asked to sign two separate documents. One stated the $79 for May-June, and the other (I thought) stated the June-September for $15. However, apparently the woman who helped me did the math wrong and wrote June-August. I did not read it and signed. Once August came I was charged $79. I called and asked and they said I had signed and there was nothing that they could do. I said fine, but asked to cancel my contract after this. She then told me I would need to pay one MORE final month (another $79). I wish I had canceled it initially like I had planned to! I am out $285 for a membership I have not used once (and will not use) because of their strict cancellation. I now pay $29/month at LA Fitness and ALL group classes (including yoga!) are included!! 2. The Schedule: I work 60+ hours a week and cannot always book 24+ hours in advance. The classes at the times available for me get booked up very quickly. I often could not book a class because it was full. So even if I was not sure I could make a class I would book far in advance. This lead to me occasionally needing to cancel less than 8 hours before. This basically ended up happening twice a month, which made my classes $22+/time. Yikes! With so many group fitness classes in Edmonton offered without a contract at $15/time I am not happy with that cost. 3. The Trainers: While they were kind, they did not seem overly knowledgeable, which makes sense as they are just following a prescribed program from OT head office. Further, while the weights and treadmill can be customized, the rower cannot. I am 100 pounds on a good day and have very little strength in my legs (one of the reasons I wanted to go to Orange Theory). The last class I went to we were required to row 2000 m. This was at the beginning of the class after I already warmed up on the rower. I told the trainer that if I did this the class would be ruined for me. I asked her if I could do 1000 or even 1500 m. She basically told me that she did not care and I had to finish it. I understand that trainers are supposed to push you, but I do know my own body and knew it was not a good idea. After I did the 2000 m I felt like I was going to pass out and could not finish the class. Overall, save yourself over $1500 and get a membership at LA Fitness. You can still go to group classes AND go on a trip every year ;)

Good workout but poor customer service. The studios don't offer anything extra that is worth all the money paid. Its over priced and they have a lot of issues with their membership system. They don't treat members in any special way, on the contrary they always talk money which to me made me feel uncomfortable in a way. I've been to world top Gyms and studios, the least they do is offer towels, water bottles, welcome package set.....anything that makes you feel pampered and special, but OT offers nothing. My main issue with OT is that I used to be charged twice for my monthly membership all the time and I had to call every month to ask for a refund. Even when I cancelled my membership for good, I got charged after that and when I called they told me they can't refund the amount but they can keep my money with them for any future membership payments!!! I'm not sure if i was dealing with a studio or a bank at this moment but that was the worst suggestion that can be said to a customer. I actually had to be very tough and show how frustrated I am, to get my money refunded. Also their App had a glitch for a couple of months and it was not showing the correct total classes remaining in the month for me. I lost a few classes to this problem and when I called to report it, they said we can see the problem and it is fixed for now but we cannot compensate the classes you lost. In my opinion, that is very bad customer service. Update: OT’s reply is a good example of how bad their customer service is. It wasn’t a medical issuce and I cancelled and gave a 30 day notice. So NO you didn’t have to charge me a dime. But of course you always find a reason to withdraw money from our accounts!! Read my review carefully and respond to all the feedback I gave if you really want to improve your studio. I encouraged all my friends to cancel their membership and they actually did. They all agreed that OT has a very bad customer service. And the reviews here agrees on the same conclusion.

Really love the work outs but I am pretty upset about the customer service. I purchased a pass in November and there were technical issues preventing me from signing up for classes, after numerous people saying they would figure it out for me, my assumption is that someone just made another account for me and I was now being charged for two memberships. I did not realize until January and I went in to tell the front desk staff. They said they would refund me for one month and use the other pass to pay for my next month. Fast-forward to February and I got charged again for a month and still had not been refunded anything. I went back again to ask them to fix it and cancel my account she said I will not be charged anything else but will have to pay for the next month which will just come out of my account credit and then I would be refunded one month. This was fine, however I have still not been refunded and considering all this there has not even been any follow up from any of the staff to ensure that my account has been refunded. Long story short, the work out is great but I would be VERY skeptical about having a credit card on file here, seems they can just make duplicate accounts easily and charge you double, then take months to fix it. =(

Kicked out of all 9 locations because I called Cam out on his unproffessional accusing of a staff member! And watch your bank accounts because they will lie to you to get you to sighn up. Its sad because The workout itself is amazing but the high turnover and unproffessionalism behind the scenes is disgcusting. You cant put a number on your health but these guys arent about you they are about your money lies! Lots of lies! Been in and out of the gym my whole life and not ever been kicked out of a gym. Let alone 9 of them cause its 1 owner of all 9 franchises. Wow! When you have to make up stories Cam to have me removed it goes to show how much of a coward you are. Its too bad we werent standing infront of one another. Oh wait its a good thing we arent cause I can guarentee you Id walk away clear minded and I sleep well because I dont lie my way through life! Thankyou cam for your lies, unproffessionalism and to take away my passion. A huge Thankyou for saving me money and back on track from the amazing coaches that are no longer there. Not this location specifically Im writing about. It was Ellerslie and Cam decided to kick me out of all 9. Such a man you are! You got balls!!

As a regular attendee of Orange Theory, I feel compelled to share my wonderful experience. This gym stands out not only for its effective workout programs but also for the incredibly welcoming and supportive community it fosters. **Pros:** 1. **Effective Workouts:** Each session is a blend of cardio and strength training, perfectly structured to maximize results. The variety in routines keeps things interesting and challenging. 2. **Professional Instructors:** The trainers are knowledgeable, enthusiastic, and genuinely committed to helping members achieve their fitness goals. They provide individual attention and ensure exercises are done safely and effectively. 3. **Motivating Atmosphere:** The energy in the gym is contagious! The combination of upbeat music, enthusiastic trainers, and supportive fellow gym-goers creates a motivating environment that pushes you to do your best. 4. **State-of-the-Art Equipment:** The gym is equipped with the latest fitness technology, which adds to the quality of the workouts. 5. **Clean and Welcoming Facility:** The cleanliness of the gym is impeccable, and the staff is always friendly and helpful, making every visit pleasant.

It’s too bad I have to give 1 star because I actually love this workout, but their membership/billing tactics are actually disgusting and give me MLM vibes. I called march 17 and said I wanted to cancel my elite membership, due to a bad back injury. They said no, they wouldn’t let me cancel without notice but they would put a freeze on my membership right away as long as I provide a doctors note. I still got charged anyways on march 29 for the next billing period, which I can’t even use. I have provided a doctors note and they refuse to let me out of this contract. Are you that desperate for money? It’s really gross and has ruined orange theory for me. If it’s that impossible to cancel even with a doctors note, you won’t catch me locked into another contract with this cult.

I would have given 0 stars if I could. They don't tell you all the info when you sign the contract. In their contract, there is a part which says you should give them a 30 day advance notice if you don't want to come anymore. But they don't tell you that at all and make you sign the contract. Then later you see that they are charging you every month although you have not used their services at all. They charged me for 5 months without me knowing and told me that I didn't understand when they explained. Later I found out that there were 3 more people exactly like me and they don't tell anyone. We are gonna sue them. Then they learn to be honest with people.

I question these workouts. Why? Because I have yet to see ONE fit person in an orange theory class. Every person I've ever seen in an orange theory class is badly out of shape. If these classes are affective, why isnt there at least ONE person who looks fit? I go to gyms in the city - filled with fit people, I go to running clubs, again see only fit people. I try orange theory, all I see is people who look like they are 2 weeks off from having triplets. These workouts don't work. I think they make people bloat. Other complaints 1) Staff are ignorant and only seem to talk to regulars 2) Place is dirty - dirty walls, dirty floors, unhygenic

DO NOT share your contact info with them. I made a mistake and signed up for a free introduction class in summer. They kept calling/texting me and begging me to register for a class. They also kept accusing me of stealing their heart rate monitor which I returned after class. I told them I did not take it but they kept calling me so I blocked their number. Surprisingly today I noticed that they charged my credit card for $135. Well, if you don’t register for the class, they will find another way to charge you!!! Update: I was able to get a refund after contacting them a couple of times. Hope this does not happen again.

I've been coming here for nearly 5 years. It's been very busy lately and while the staff members are still very warm and friendly, there are some details that should be worked on. A location with such a small waiting area should not be offering too many 3 Group classes. There are not even enough lockers for everyone to use. It is impossible to not have your socks be all muddy because you have to climb over people and a massive wet rug to get to the shoe rack. It may be useful to reimagine the small waiting area. The workout is fine but now it's starting to feel like premium prices for an overall average experience.

We worked out at Strathcona OTF for 2 years, until we recently relocated back to Calgary. OTF and the awesome trainers at this location helped us to get into the best shape of our lives, and I'm so thankful to have found a type of fitness class that really works for me. As a shift worker, knowing there are multiple classes daily and being able to sign up online or on the app means I have no excuse not to be active, and I'm never able to push myself as much on my own as I do in an OTF class. Fortunately, a gym opened in our new neighbourhood recently, so we're back to working out Orange Theory style :)

I am a new member with Orange Theory and I was blown away right from my first impression. Orange Theory Strathcona in particular has such great staff from the front desk associates to the coaches. I enjoyed how approachable coach Anthony was; I never felt too intimidated or uncomfortable to ask a question. He provided individual corrections and feedback, along with a very fun atmosphere that made for a great workout. The work out was very well balanced and included minor adjustment options depending on if I needed some recovery time or if I wanted to make it more challenging. Overall 10/10!

I purchased on of their 5 class promotional packages not realizing they had to be used within a month. I realized immediately after purchasing that there was the condition in the fine print and tried to return the package since I wouldn't be able to use it in time. Over the phone I was promised that they would extend my 5 class package for an extra month. They then went back on that promise after my classes had expired, and offered me a single class for the inconvenience. The staff were very unhelpful and unwilling to satisfy there customers. I will not be going back to Orange Theory again.

I’ve been working out at Orange Theory Strathcona for almost 9 years off and on. Sometimes I try something new but I always come back to Orange Theory. The Strathcona team are welcoming and accommodating, and they work to make their customers feel like part of a community. The workouts are designed to work for any fitness level, you can pace yourself so that the intensity of the workout fits you. An affordable alternative to personal training, orange theory is an excellent choice for busy people who like to work out hard, and enjoy the community that comes with group fitness.

Best workout sessions. I am super happy with the staff and the coaches. Coaches are always available during and after the workout to help you with questions related to your workout and how the orange theory workouts functions. I love how my strength/endurance has increased after joining Orange theory. Coaches also ensure that the forms of exercise performed are correct and keep an eye on our heart performance via the heart rate monitor. Chandre is one of my favourite coach at this studio. Overall experience is wonderful.

This is the best group fitness and really pushes our limits. The trainers at thi's are amazing. The trainers r great at making sure the exercises are being done with the right form. They also have been great at motivating me to push harder and not giving up. Their ability to focus on each member in the group setting gives the feeling that I've got a personal trainer. The front staff are very friendly and have a very vibrant personality. This is the first fitness center I have been very happy with!

I've taken 23 classes so far in the last 2 months here and I absolutely love every single session! No two sessions have been the same so far and despite being a group class, you get individual feedback from the coaches if you're not doing something correctly or if you ask for one. I loved taking classes coaches with Nicole, Ashley, Chantelle, Ryan, Mitchell and Brittany. Special shout out to the assistant manager of the studio, Mitchell as he's been super friendly and approachable.

I've been coming to Orange theory strathcona for over a year and have seen such an improvement in my fitness in that time. The workouts are fun and engaging. Coach Mitchell is AWESOME! His classes are so much fun, and he is great at explaining how to correct form in order to improve the effectiveness of each exercise as well as avoid any injuries. He's also really helped me in improving my running stride! Would recommend his classes for sure!

Good workout, but be warned even if you want to sign up for a couple month term they do not explain that you have to fill out the cancelation form when you sign up and they keep your credit cards on file and will charge you after. Clearly explained when i signed up and was not told this, ended up getting charged $300 over. Refuse to refund, will only give you credit for the months already paid.

The group environment, tough workout and pure enthusiasm from OT coaches motivates me to push myself to work harder. I also love how I can work to my level of physical fitness/endurance while my husband works to his higher level of fitness/endurance right beside me. It is also comforting to know that there is a trainer within reach to correct me or offer alternative exercises when needed.

The workouts are different every time so it's always a challenge. The instructors are right there to give tips about form as well as encouragement. The workouts are a good mix of cardio and strength. I'm almost always sore after every workout so I know it's working! The front desk staff at Strathcona are really friendly, and most of the instructors are outgoing and seem happy to be there!

Best gym ever! I love Orange Theory Strathcona! The coaches are amazing, the workouts are awesome, and front desk staff are friendly and welcoming! It is a wonderful, positive community to be part of! I am motivated everyday to get stronger and to continue to build on my fitness level! Thanks, OTF Strathcona!!!! Update 2023 - still the best! 5 stars all around!

Truely love the workouts!! And will continue to come to this location and other orangetheory locations because I love it! Staff are amazing and friendly. Trainers are great! Edit*** (after head office staff fixed a problem) I haven't always had 100% amazing experiences with sales/promos but in the end the team was able to fix problems after I reached out.

I put in for a draw for this location for a free membership. Now I am constantly being bombarded with texts and calls from the staff trying to get me into the location. Even after I told them not to contact me unless I won the membership, they just won't stop. Nothing but high pressure sales tactics in use to nag me into buying an expensive membership.

Great studio! I was not sure about OT but I needed something. I gave it a shot. As a busy mom of 2, I especially like the lunch hour class so I can attend during my work day as it's hard to get to in the evenings. I can attend other location as well, mostly Sherwood Park. Also a great studio. Ps. Mitchell is a great trainer! 10/10 recommend!!

Starting coming here two years ago and haven’t stopped. It’s the only fitness approach that keeps me coming back. Workouts are always different and challenging and fun. Staff and coaches are all great especially Mitch. He plays the best music and consistently challenges me to improve my technique to get the most out of the workouts.

After just about 3 years going to that studio, I can say that OTF has changed my life. Sure you can exercise by yourself elsewhere for cheaper, but I dont think you will ever get to the same results you would with OTF. Great coaches, great community, never the same workout and always the same great feeling after finishing a class.

You can adjust it yourself to how hard it is. I like that studio in particular because the clientele is very across the age spectrum and I never feel like anyone is paying attention to what anyone else is doing. I really like that I can go for an hour and get a great workout without having to plan a workout for myself.

Awesome work out and friendly, but NOT helpful customer service. I pay monthly for 8 classes, and they continuously charge my card without my permission for extra classes... when asked, some confusing explanation about billing dates. No refund. No assistance as to how to prevent it going forward...

I have been going to orange theory for 9 months now and I LOVE LOVE LOVE it!!! The reception & coaches, the facility, the workouts are all amazing. The personal improvements have been so incredible! I can’t wait to see the further changes in my health as I continue to be a part of OTF :)

Took a while for me to try it out and once i did it was well worth it, such high energy, clean, professional staff/trainers and the management is unlike other places. If you are looking for the best workouts and guaranteed walking out feeling great then this is the spot for you.

I am kept motivated by your friendly and competent team, and the other people in class are also encouraging and warm. I like the music and the workout is strenuous and completely choreographed so I don't have to think which is a treat and respite from the rest of my life.

My first workout with OrangeTheory. Courtney was welcoming and helped me get set up with my monitor and answer my questions. Tara has great energy, and was a great balance of encouraging and pushing me. I also appreciated the modifications for all fitness levels.

I am a very busy person and I have been to a few locations here in edmonton. I found the 104th street location to be less friendly. The instructor lacks energy and motivation. I highly recommend the sherwood park location as a better alternative.

I've been around OT Strathcona for just about 2 years now. The staff are friendly and accommodating. The coaches are great at giving corrections! It's a great way to get cardio and strength in and get your body moving when on a schedule!

If you want a good workout, this is it! Challenge your endurance and do things you never thought possible! The studio has a fun vibe, the coaches are passionate about what they do and really strive for success for the members. They are

Great coaches that inspire you to push through! Every workout is unique and they host engaging challenges to help you further your fitness. Workouts can be adjusted to your fitness level. Facility is clean and has private showers.

I was nervous about being back in a gym, and being out of shape. The staff was friendly & helpful. Ryan was great, and not once did I feel confused with the session. I would highly recommend if you want an intense workout.

I love orange theory!! Seeing your heart rate on the screen pushes you to try so much harder.. the trainers are excellent at motivating me to do my best, and music is always on point! Definitely would reccomend …

excellent studio. I am from out of town. Houston Texas and have been going to otf for 5 months. the instructor here taught me how to row better, took a stroke off my 100 meter row and increased my wattage by 50.

My session was 1:30pm. And i reached studio 1:31. Staff didn’t let me in; i missed my workout for no reason. I’m paying $200 for month to attend gym; if I’m 1 minute late. I think wasting my money and time.

The coaches and front staff here are fabulous. Megan the head coach follows up with you to make sure you are hitting the goals you set out to achieve. Try it out, you won’t regret a fitness plan that works

Don't get sucked in! They advertise no contract but there are many hidden fees and ways to charge you. I had to freeze my account and they charged me a full month payment before and after...

I went in to check out to see what services they had. Very nice place, friendly staff, very clean. Not a complaint, but I don't think it's for me. But it did seem like a fairly popular place

The gym is amazing, the receptionist is attentive and cleared my doubts with patience and precision, the teacher is super professional and the quality of the fitness equipment is perfect.

These guys are absolutely fab. Great atmosphere, coaches, and staff. After three weeks training with them, I felt more energetic, invigorated, and strong. I think it's worth the price.

My wife cancelled her membership and they threatened her with collections after her credit card expired because of their cancellation policy requiring at least one months notice

Best work out EVER! I've been a member for 1.5 years and could never go back to a traditional gym. The staff are amazing and the work outs truly work. TRY IT!!!!!

Best workouts I have ever done, hands down. The staff is super friendly and professional. The workouts are challenging but fun. Well worth the price!

The workouts are challenging, yet fun, the atmosphere is great, and the coaches really work with you so you get the best out of the workout.

I really love this orangetheory location. Convenient parking, excellent staff and instructors. I look forward to going to more classes here!

Started coming here a couple months ago and absolutely love it! The team and coaches are all so friendly and welcoming! It's so much fun :)

Great coaching team and staff. Effective in getting results. I am sure once you join you will keep it as a priority in your lifestyle.

Best workout to get into the best shape of your life! Been going for 2 years now and it never gets easy but the results are amazing!

Best 1 hr workout around. The fast pace, fun environment, great coaches & good music makes the hard work happen naturally.

Great classes, great coaches, friendly ladies at the front desk, good music, nice environment and awesome DJ nights!!

Have been going since the spring. Staff are super...they take the time to know the people coming through the door.

Incredibly warm staff. Awesome workout! Effective to the max at burning calories. Thanks much! Love you guys.

Megan is an absolutely amazing coach. So much gratitude for her guidance and support as I transform my body.

I have about 3 years under my belt here. Most dedicated i've ever been to a gym. Great workouts and staff.

The facility is always clean. Staff are helpful and friendly. And the workout is hard, but worth it!

Very effective, well organized, individual performance based and, bonus, the hour goes quickly.

Orange Theory They don't sell orange here but by tracking your heart rate and colour code the

Lots of variety in the workouts with modifications available for those of us who are seniors.

Great workouts, awesome energy, and the best part is you never do the same workout twice!

Great visit! Made to feel welcome by front desk and Coach Megan. Great workout!

Great work out Great staff Ryan and Mitchell do great job with their classes

Love it! It’s a great workout, love the app to and the home classes.

A good investment and staff is excellent with the workout classes

Love orange theory and the trainers at Strathcona are awesome!

Great workout! If you haven't tried it yet, you should...

Great workout! Staff is very helpful and knowledgeable.

Great gym! Much better than other gyms in this city...

Great facility, staff and coaches. Come check it out!

Excellent guided group workout to get a sweat on!

Love getting my sweat on with OTF Strathcona!!!!

Somebody just told me this is a fitness cult

This is the place to get a great workout.

Always a good training and nice staff!

they tell me what to do, and I do it.

Love this place for group workouts!

Love the coaches, love the energy!

Great workout and great people.

Awesome workout awesomw coaches

A great workout every time!

Very good and fun work out

Best gym experience ever !

Best cardio you can get !

Great gym, great coaches

Absolutely awesome Gym!

Always a great workout!

Second home …

Mixed vibes here.

Great place