I have used Otley Pharmacy (OP) continuously for the past 4 years, since becoming paralyzed and wheelchair dependent following a spinal trauma. I am also housebound much of the time too, (i.e.when assistance to overcome property access issues is not available). Throughout this time, OP has provided exceptional service in terms of maintaining my complex prescription needs. This includes regular home delivery of all routine items, as well as arranging short notice home delivery where I have not been able to arrange the collection of GP emergency / add-on items. Without this level of service, it would have been extremely difficult, if not impossible,, to keep on top of all my medication needs. So I would like to say a massive thank you, to all the staff at Otley Pharmacy and (of course) to Gurjit, who has always shown a level of understanding, dedication and service which has been nothing less than truly exceptional.

Mr Singh looked after my elderly mother for many years before she moved into a care home. His attentive kindness and professionalism went well beyond the level of service normally given by any pharmacist I have ever dealt with. Mr Singh is clearly dedicated to his calling and I am grateful to him for that.

Called in for a flu jab on the off chance. Had to wait 10 minutes but that was okay. The staff were helpful, friendly. Procedure was very quick. Would recommend. Husband went for the same 1 month later and again was carried out quickly. Saved him an appointment with his GP without the hassle.

Absolute joke of a chemist, never have anything required on stock and refuse to do anything to help you!! Will not be returning there. Also their staff are absolutely horrible, the way they spoke to me today was nothing short of disgusting! Horrible place and horrible people

Great pharmacy though when I order my repeat prescription via the surgery the staff is usually unable to find my script in the pharmacy. Also some of the counter staff have a lot to learn about how to treat customers politely, especially Janet.

Waiting times too long Limited access based on covid presumably if so this totally lacks logic and science Thought we’d moved on. Will that rule change when it’s cold and wet outside? Just thinking of cold and flu prevention for the vulnerable

Quick and friendly, much preferred over the supermarket chains who always want to send you away for 15 minutes even with the simplest and most common perscription.-These guys just do it right in front of you immediately, couldn't be better.

Cheerful helpful staff. The Pharmacist was on hand to give me advice on a matter that covid19 difficulties (reduced face time with my GP) delayed finding a solution. Fortunately the pharmacist was able to advise me and put my mind at rest.

Just to say what a fantastic service. Went the extra mile when dealing with my prescription request. Not your ordinary Pharmacy! Fantastic service, very lucky to have them in Otley. Nothing is too much trouble.

This is, by far and large, the most helpful, approachable and professional pharmacy I have ever had the pleasure of visiting. The team are first class and their service impeccable. Well done!

Used to be good but very rude woman answer phone I wouldn't use them, rung for someone else we're all busy love give your a head a wobble some people are really poorly …

A really fantastic business, opening all hours to help the community. Nothing is too much trouble and the pharmacist is very professional and gives great advice.

Called in to have my flu jab, didn't have to wait long, very efficient service as always from Gurjit and his team. Thanks again.

Great little pharmacy, every night is a late night, open every day. Friendly staff, always a pharmacist on duty. Best in Otley.

Lovely staff and pharmacist team. Always happy to help. Can always find a bargain or 2 whilst waiting for your prescription

Fantastic local business. All the staff are very professional and efficient. Nothing is too much trouble. Highly recommend

Pharmacist cocky and has no compassion . Healthcare workers should work within the 6 Cs he’s definitely the 7th C .

An absolute pleasure to deal with friendly and care free atmosphere with professional family run business

Lovely, friendly and such helpful staff. Always happy to go above and beyond. Amazing local pharmacy.

Great pharmacy, always quick to answer and so helpful. Brilliant opening hours as they're late night.

Fantastic, nothing is too much trouble. Always friendly and professional. Thankyou Otley Pharmacy.

Great service. Has my prescription in stock when no one else did. I would highly recommend.

Excellent advice and service from Gurjit and his team. Thank you for all your help.

Esxcellent personal service. Always so helpful both in the shop and on the phone.

Very helpful, polite always spot on with my prescription. Best pharmacy in Otley

The pharmacist is amazing and gives the best advice would highly recommend

Fantastic, professional and friendly service by all staff who work there.

An excellent chemist with first class staff in attendance for your needs.

Very Friendly staff , very helpful , they make you feel very welcome. .

This is the best pharmacy in Otley. Really helpful very professional.

Really Friendly chemists, Staff and Pharmacist really helpful!.

Brilliant pharmacy. Nothing is too much trouble for the staff.

Very helpful staff with great advice. Always welcoming too.

Friendly, helpful, open late - would recommend to everyone

Fantastic group of people who run and own this business

Always delighted by the friendly and helpful service

Great service,friendly and professional staff

Excellent service - friendly and efficient!

Son of owner very rude, and needlessly so.

Very friendly service and always open

Very good staff and very helpful

Best pharmacy in otley by far.

Bring my medicine so useful

Excellent friendly service

Excellent helpful service.

Very rude staff!!!

Very helpful staff

Excellent service.