I have been banking with Compass since 2006 when I moved to Florida. I just bought a house in Riverside and found this location on Edgewood Ave. I recently took my daughter who just started college and got her first job to Compass to open an account. She opened her account on Southpoint and the customer service was exceptional. When we went to the Edgewood location so she could deposit her payroll check we were given the worst customer service. We first waited in the drive thru for over 10 minutes while the teller inspected her check. Then came to the window and said that because she just opened the account within 30 days he was having a problem depositing her money. Really? Something is wrong with this location. We will be closing all of our accounts thanks to this branch.

Moronic. All PNC employees are rude but this branch is ridiculous. I was there at 9:30 AM to get a SMALL amount of quarters and the guy said he didn't have any. After several attempts of me saying "What do you mean you don't have quarters? What kind of bank has no money?" he goes: "Well I'm here alone and some other person came in and took them all." WHAT? I don't need a brick and mortor bank anymore and will have to get busy changing to online where you don't have to deal with the bottom of the barrel workers who never are told to act RIGHT.

Have made deposits here numerous times and they NEVER greet you, never say I'll be right with you, they just dont say anything. They send your deposit slip back and dont say thank you have a great day or ANYTHING. I suggested that to the woman at the window that they take some customer service training and she WALKED AWAY FROM THE WINDOW WHILE I WAS TALKING. This place discriminates according to your skin color. I suggest you dont waste your time here. Bunch of people who dont care about their job

PNC is the worst bank I’ve ever been with. They are constantly having trouble with the app and website so you can’t check your balance or transaction history a lot of the time. They also have barley any ATMs and if you use another ATM you are going to get charged a lot of money. Their ATMs they do have are always out of order for some reason. I will be switching banks asap. Save yourself some trouble and don’t get an account with PNC because that’s exactly what they will cause for you!

I was hired by Bookrr Inc two weeks ago. We're a new start up that aims to help entrepreneurs with launching and designing their product's and company expansions. We use this branch exclusively because of the customer service. The speed of making the deposits is fast. Between 120-180 seconds at the drive-thru. If they make mistakes they are eager to resolve them. They offer product's like mortgage lending without you having to ask. Bookrr Inc is in great hands.

The worst bank ever. Charged me $15 twice for having a low balance in my savings account. This put my savings in a negative balance. They then threatened to put me in collections over $7. All during a national pandemic. I have 4 accounts with this bank, including a credit card in which I pay the balance to $0 each month. I am a solid customer and they just lost all of my business as I will be banking elsewhere.

Bad branch, bad service, bad team. Branch looks like a new, but the cashier window is dirty inside. Don't have a time to wipe? Manager spent 15 min just to tell me I can't withdraw my money from my account! "Do you want your money in cash?" - he asked before tell he had no cash. Are you kidding me? No, I meed money in Toys or Post stamps. That's the reason I want to quit the PNC

I have been a PNC customer ever since they opened branches in Jersey over 30 years ago and did not want to switch to a local bank. I have used the drive thru a few times and never have a wait. Staff is always friendly. I love being a PNC customer and so glad they opened a branch here in Jax and less than a mile away from me.

I just moved to the area and haven't yet decided which bank to move my small business to. I had a very small check drawn on compass bank so I decided to go here to check it out. They were going to charhe me $7 to cash a check drawn on their bank. No Thank you. #JustLostaCustomer #horrible

Love BBVA. Awesome managers. Jenna is fantastic. Helped us with with a complex situation when 3 other banks refused with asinine rules. Middleburg branch is also great. I have 2 business accounts, 1 personal and 1 joint plus they were super helpful with our mortgage. Great place.

We love going to this branch because the PEOPLE make the difference. We enjoy the relationship we have with our branch liaison, Regan Heck. She is the reason why we stay here and she is a difference maker. We have have to change banks if they ever move her away from us.

I love this branch! Everyone is always so helpful and friendly that I actually prefer going inside as opposed to the drive through. Service is super quick and I leave it with a smile on my face every time thank u guys! …

Was better when it was compass. Everything has gone down hill since. Longer waits less friendly staff. Probably time to switch banks haven't had a good experience since the take over.

I came with 1 car in front of me.. I waited 30 minutes for them to service 1 vehicle.. it was the worse drive through experience I have experienced

Makia & Willie are the BEST!! Great Customer Service, SO Professional and willing to help and anticipate needs in any way possible. GREAT Branch!!

I do not think it’s right to hold a Company Payroll check I think it should be deposited right then!!

Atm broke all line are four or five cars long and the lobby is closed . This is totally unacceptable

We've been with them for over 20 years, and we wouldn't bank anywhere else! ! The staff are amazing!

Best and most cordial bank ever! Only had good experiences at this bank. Highest recommendations!

Drive-thru teller was rude, curt, and intentionally served another customer ahead of me.

I have been a member of this bank for over 15 years, this speaks for itself.

Rude customer service at Edgewood Ave branch @extension4076

Always incredibly slow and tricia has the WORST attitude.

Never a problem. Always nice and helpful.

Fast friendly great customer service

Sunday 3/26 atm not working

Excellent customer service

For a banking experience.