DO NOT USE THIS GARAGE WHATEVER YOU DO. A direct quote I received from management today was “your reservation isn’t a guarantee there will be a spot” which is absolutely insane. Why else have a reservation system? I felt like Jerry seinfeld, clearly we have different meaning of the word RESERVATION! And if they don’t have a spot, no warning. You find out when you show up and are stuck in the middle of the city. This garage is run terribly, they took my money and had no spot, and then were completely rude about it. I had to call their office multiple times to get my money back for a service they did not fulfill and never had any intention to. Please see other recent reviews, this place will take your money and then not have a spot for you, probably hoping you don’t fight for your refund. Absolute joke, do not waste your time. Please take this warning, or you will be furious with yourself like I was. This is not a garage it is a scam!

I selected this place through SpotHero for $40 for an overnight stay (6 PM - 7 AM, 6/23 to 6/24). An hour after I had left the garage to go to an event Sunday morning, I found out that my aftermarket wheel was scratched (picture attached) -- I drive a 2017 Subaru WRX with 18X9.5 +35 offset wheels (stock wheels are 8.5" in width, +50 offset). Attendants were nice and the entry attendant actually performed a walk-around my car. Exit attendant just grabbed my car and gave me the keys, so I don't know if it was on entry or exit that the damages occurred. The parking garage is fairly small, where I think they hold about 20 cars (two rows deep, two rows high). They have a lift system, where I think they scratched my wheel because there's a 4-6" side ledge for each lift spot. Overall, be careful parking here if your car is larger than a WRX, and be sure to walk around your vehicle on entry and exit to make sure there are no damages!

Unethical business. I parked here for 10 years -- new and inexperienced attendants drove my Range Rover into the elevator door ($10,000 in body damage.) I ran after the 2 managers for the garage (Chris and Bradley) for over a month and a half to no avail. I called every other day for a month running after Chris inquiring about the repair. Chris is a very unprofessional manager -- after a month when I threatened to leave the garage and post a negative review he said "go ahead, the owners are rich. They own 30+ buildings in NYC and they don't care about your business." Rude. Unprofessional. Unethical. If you'd like to get your car back the way you dropped it off, don't park here. MUCH better garages in the neighborhood. Wish I switched sooner. I now pay the same monthly rate for self park and don't have to worry about damage.

WATCH OUT WHAT THEY SAID!! The worst cheating parking I’ve visited. My group had a reservation online at 12:30pm - 6:30pm, and we actually arrived early couple mins. The morning person said “it’s okay to pick up the car at midnight and only need to pay $10 due to oversized vehicle.” When we came to pick it up at 8:45pm, another person charged us extra $20 instead of $10. The evening guy cheated us obviously. He charged for our early arrival $10 + oversized vehicle $10, but there was no policy which customers will be charged for arriving early couple mins. If you come, make sure someone write down how much you need to pay because they all say different price. Imagine how much money they cheat customers for a day!!

Today May 23, 2023. I have an account with Parkit. That didn’t matter. I had a reservation prepaid. That didn’t matter. I am currently having a medical challenge as was to have made it to a surgeon’s office, having driven for nearly 2 hours only to be told my reservation would not be honored because the garage was full. What is the point of making a reservation and prepaying if the garage doesn’t honor the reservation? The parking garage didn’t even try to find me other parking. They told me to simply cancel my reservation. Guess what? It wouldn’t cancel and now I have the hassle of fighting to get my money back. I will never use Parkit again.

There are better, nearby parking options and I suggest you explore them. We parked our car here for 9 years, but had to leave recently upon finding night attendants drunk and/or asleep. Found one person crying because they couldn't wake the attendant up from within his locked office in order to retrieve their car. For us, the figurative straw was when we found that the arm rest in our car had been knocked off-- they leave the car windows open so they can park them side-by-side and climb through-- when an attendant had clearly exterted some force on it. If you have a new or reasonably nice car and would like it to stay that way, stay away.

I have seen these guys hit so many cars and have bent my cars side view mirrors back many times. I asked for the supervisor Chris George about an issue who got on the phone and was a real piece of work. He said "what are you going to do about it" followed by "i'm sure your review is going to bankrupt us. We might as well close our doors now.... no one cares." salt of the earth. i'll never trust my car here again or do business with Park-It. From the yelp/google reviews it sounds like Chris has a solid history of being unprofessional.

Wish I read the reviews before. My car was hit here and the management staff kept giving my the run around. David the manager never called me back. Very frustrating. Esteban was very rude, Jessica gave me the run around. Unethical practice use another parking lot. They feed of people desperation to get parking.

Horrible crew! Had the door man ask me lewd questions and pester me about my home country? I took a photo of the company and his photo for safety and he tried to stop me from leaving! Even grabbed my car door and everything! Horrible people and I WILL pursue charges!

Very friendly staff. Welcomed me and took great care of my car. I'll be using them whenever I'm in the area. Thank You!

Good place to park. Their early bird rate is very inexpensive.

Very friendly staff. They always have taken care of my cars.

Good parking option. Friendly employees. Expensive though.

They have Tesla wall chargers for an additional $25

Great service, friendly staff

I dont rember this place

Good parking chain

Exelenticimo