Over priced, dry food, longest delivery time. Spent almost £40 for two meals, took 2 hours to come, food was cold, had missing items and the food was very dry. This has happened 2/3 times so not even a one off. Avoid. There are cheaper and better chicken shops. Idk how they charge so much for such rubbish. More

I ordered mild chicken n rice for my wife. And I was told the waiting time is 20 to 25 mins. After 45 mins when I received my order, it was so spicy. In fact my wife couldn't eat. I'm 100% sure my order was being replaced. Waste of time, waste of money. Very very disappointing. Pepe's never again. More

Bad service!, long wait time, dirty, staff handling food with their hands without gloves then wipe them in their dirty clothes, while using the phone. I feel disgusted that I ordered from here, I almost left after paying without receiving the order which took forever for a sandwich! More

I saw the reviews after placing the order and was awaiting a disaster, but we were pleasantly surprised. The food was very good. Ambiance was not so great or clean, but we didn't have to wait for the order much. The chicken quesadilla and chicken, and rice were very good. More

I asked them to make my order specific, lemon herb and hot and extra juicy. They only put lemon as a flavor the chicken was very plain and there were barely any wings included. I tried calling them, but they never picked up. If they did I wouldn’t write such a bad review!!

If you like piri piri, this is the place to go. I popped in for a bite on the way home. I opted for extra hot. The chicken was excellent, well cooked, and very tasty. The piri piri chips were awesome. It's definitely one of my favourites. More

Food is amazing as always from Pepes. Service however is a wide mix. Sometimes you get really good service, sometimes you get bad service. My order was wrong, I asked for something else and they gave me something else when I was the only

Recently delivery wait times have become ridiculously long, prices have gone up and food quality has gone down significantly. Chicken was unusually chewy and chips soggy. Is there new management or getting cheaper supplies? Have to say I

This is my local Pepe's location so if I have a craving for it, I don't have a lot of choice but to come to this particular branch. The food is always on point, the flavours are insanely good, chicken and fries are always cooked to order

We place the order for my daughter , She didn’t have any have anything at all.She ordered a chicken and rice meal and the spice meal mild.We waited 35minutes and she ate it when we got home. The chicken and rice was wrong it was the not

This branch gets worse day by day. The customer service is terrible, staff always underestimate the time it’ll take to be ready. I was told that it’ll take 20 minutes to order some peri peri wings, as I was in a rush I didn’t order them

Pepes chicken is a very good food chain but this particular shop in Kingston is blackspot. Its staff are very rude and do not keep anything clean, the tables & floor in customer area is always dirty let alone the cooking area is such a

It was around 12:30 pm, which is after the opening time, and the door was open, all lights on, everything ready, and there was no sign of store still being closed. I went inside with my baby stroller, and when I got to the counter, the

Love the chicken and rice however other options on the menu like burgers are very dry and underwhelming. Biggest issue is TIME THEY TAKE SO LONG TO PREPARE A SMALL BOX OF CHICKEN AND RICE. I wanted to order three boxes for Iftar so my

Appalling service I came in for some how to check behind the counter telling me he only does peri peri chicken and he couldn't guarantee that the remaining nine chicken would be hot and refuse to sell it to me in the bin.

Awful customer service skills. You should smile and greet me and be happy customers like my self are coming in to spend there hard earned money in your shop. Do not say “whaaadyuuwaantttt”. Guy with glasses is very rude.

Food was average, and staff was very unprofessional. We ordered for Eat In, but they packed all our food and handed over in a bag. Gave us a large cup of drink instead of 1.5 litre that we ordered, even when there

This restaurant has the potential to be a major franchise in this country like a Nando’s or McDonald’s. However, it is badly let down by its food and hygiene standards and professionalism of its staff.

Always love my pepes...however this kingston branch is disappointing. Waited 20mins for my meal and ended up with raw chicken, badly undercooked. Chips look like they had been there since the weekend!

I visited on Friday and ordered some food which took forever. It was such an awful experience, it took over 10 minutes just to place an order and another 20 minuets to actually get the food.

The chicken and rice box here is immaculate and reasonably priced at just 7 pounds. However, the service is unreliable as my food sometimes takes up to 25 minutes to be served to me.

Don't do it. They have let standards fall hard. I first came here many moons ago. The food was good, and there was some pride about the place, it was pleasant to eat there.

The food is very good and tasty. However when my son order his meal at the shop it’s takes them 45 min for one set of order. More

I had a bad experience here bad customer service I ordered food it was so dry and staff wasn’t cooperative. More

Service was poor, wings were not cooked properly. The top floor seating was closed.
Service…
More

I was a semi regular in 2017-2018 and it was great I really feel the quality has gone down hill.

Managed by Tamil team. Chicken and rice would be something anyone should try for sure.

They consistently make sure there is a missing item for my order
Service…
More

Amazing food and really well cooked great service
Food: 5…
More

Post 2. Updated