This is by far the best pet store I have ever had the pleasure of visiting, and I have worked for and visited many. This is the definition of a real family run local business that our community has lost and is missing over the years in retail, and your experience is always beyond pleasant, friendly, informative, personable, honest, and leaves you wanting to come back everytime. You are always confident that yours and your pets best interests and needs are their number one priority. This amazing family has an amazing vision, bringing the feeling and experience of a personable family run local businesses back into the community, who are passionate about what they do and they work from the heart and soul as a team, and they deserve all the success in the world. All pets are well taken care of, their store is beautiful, and the customer service from all family members ( including their wonderful children) is always a positive experience and a highlight to my visits. I have purchased the most amazing african grey baby and all accessories from this store, when I have had questions or needed assistance they were happy and eager to help me with merchandise selection and educate me on my new addition to our family to ensure that I continue to provide the most adequate and healthiest care for my little guy just as they have at their store. I have and will continue to travel 45 minutes one way to purchase from and visit this store for all my pet needs over any commercial pet store in my area. If you are looking for honesty, integrity, trust, passion, remarkable customer service, confidence and a positive relationship with your pet store I strongly recommend that you take the drive to Burlington and meet this family and their furry friends, you will not be disappointed, but rather leave after your visit wishing there were more local businesses and people like this store and family within our community. Keep reaching for the stars and following your dreams you guys have an incredible store and are an incredible family. Only look forward and only take the positive with you along your journey, your family will climb mountains and find great success and happiness in all that you manifest and create for your store, because it's very clear you put your hearts into what you do everyday. Thank you for everything! Jennifer

I have a few issues with this place. The whole setup is just super crammed, and makes it difficult to find items. There is a doorbell outside that you need to Ring to go inside - so now during COVID you have all of your customers touching a bell. I had to ring twice because after two minutes of waiting after ringing, nothing. When a lady finally opened the door, she asked what I was looking for, I said bunny toys, and she said they had then but “next time I want you to order online”... If you want people to order online, fine. However not everyone has time to order online, I work 12 hour shifts and go to the pet store when I find a free moment. I don’t have time to order things online. When checking out she explained that the online ordering was because of covid, however my boyfriend and I felt that when we were initially greeted, it felt like we had done something wrong by coming in to shop. The lady also claimed that the door was kept locked because of her cat. Sorry, but if that’s why your door is locked then don’t have your cat running around the store. Your customers don’t want to stand outside and ring a doorbell. I found some items I wanted for my rabbits and decided to take a peek in their animal room. What I saw was unacceptable - 3 rabbits with NO hay. Rabbits diets consist of 80% hay, and they need access to hay 24/7 to keep their digestive system working otherwise they can become very sick (with GI stasis). As a bunny owner this made me very disappointed and sad. My experience made me feel like I was not a valued customer, I prefer PetSmart or Paulmac’s Pets over this place. UPDATE: Bunnies NEED hay, regardless of what ingredients are in their pellets. They need pellets AND hay. Hay-based pellets are simply not sufficient. I urge you to please start giving the bunnies hay, and if not, please do not sell bunnies. Providing pellets 24 hours a day is also unacceptable and unhealthy - this can lead to overweight bunnies as pellets are fattening. I also do not like the extrusion pellets - the Oxbow brand pellets meet the nutritional needs of rabbits much better. Not only are you depriving them of 80% of their diet, you are setting a poor example for customers who wish to purchase bunnies. If you would like some advice on proper bunny care, feel free to contact me directly.

Words cannot describe how completely and utterly horrendous the customer service was at this location. As I write this review I am still in awe that this institution is still open despite the many poor reviews it receives as well as my own personal experience similar to that of many others. We first called to inquire regarding budgie availability before placing our order online. We however had to call a second time to inform them that we had accidentally used the wrong email address on the ordering page to which the owner answered the phone. Through this conversation I became aware of this businesses dreadful customer service standards as he answered our questions rudely and gave us attitude. When we arrived to the location we showed his wife our order number before selecting the birds we wanted. Before we left the owner stopped us and told us that we needed to purchase food from HIS store. When we tried explaining that we had already purchased food from PetSmart he immediately resorted to berating us about how they are an illegitimate business and that he has more knowledge on the required diet of budgies. We explained to him that we had done our own research on what the dietary needs of budgies but he simply discredited everything we had said by screaming and repeatedly threatening to cancel our order if we didn't purchase the food he had chosen from his store. We just wanted to buy the 50 dollar bag of food that he was imposing on us and leave at that point. I will never step foot in this terrible store again. He will undoubtedly reply to this review preaching his "care for pets" none-sense, but beware that these owners have no sense of respect for customers and only use this excuse to feed their money-hungry ideals.

UPDATED: Recently went by to purchase a starter fish tank with supplies and fish. The young woman named Sid (sp?) was SUPER helpful and very knowledgeable and even helping not buy too much to ensure that the fish settled in nicely. Conversely, today I spoke with a gentleman on the phone an it was like PULLING TEETH to try and get information from him including prices and quantities of fish food advice from him. Its a good local store by I'm going to avoid speaking to such a person again. Its terrible just to try and get some professional advice from him as it was night and day to the fantastic help I got from Sid. ***************************** Such a small store packed with goods and supplies! I am so happy I found this place. This isn't your usual car and dog food store and its nestled in the middle of a strip mall between Canada Computers and the Beer Store. This place has so much of what you really need for every other type of pet. Spiders, lizards, hamsters and birds of all types AND a decent selection of fish for aquarium enthusiasts. Decent supplies, equipment and tanks as well as special lights and premium equipment that you normally don't find. This is not your run of the mill pet franchise. The owner is nice and even her kids are pleasant to deal with. Worth checking out if you are a pet enthusiast and looking for more. Parking is very much available and this store is accessible off Appleby or the No.12 bus.

The first time i went in i didn't feel so welcome. I wasn't greeted i wanted to see the rats but couldn't touch them. i wish the owner had a bit more trust. i understand it may have been busy. it super important for me to temperament test rats before buying. i have owned them for over 14 years. and want to make sure they are friendly. the store was very organized and clean! the Macaws were noisy but only because people where talking to them and praising the squatting behavior when they should have ignored them. fast forward to today we entered the store the very young lady was helping a family with a hamster and right after they left she helped my friends and i right away. i brought home my rat. (named her Juno) im 100% positive shes pregnant but thats fine as im educated on them. ill have 3 litters all close together. i just have a few pointers. rats are fully weaned at 4-5 weeks and should be separated by genders at that age. im more then willing to help and show how to identify that.i think the babies my friend got a just a bit to early to leave . im not scolding the shop not everyone is perfect and knows everything. we should work together as a community and not against each other. there is always room for improvements. other then this the store is outstanding. if you have any questions about rodents im more then happy to help i have worked with many types of animals. also worked with a baboon !

So my mom and I decided to spend the day by going to check out some pet stores in the GTA area. As we run a Rescue called M&M Exotic pet and Avian Rescue/Sanctuary (on Facebook, website to come) in Hannon. And we were lucky enough to come across Pet O Pets. We first checked out their Mississauga location and were so impressed by the attention and care taken by the facility that we decided to make the drive to their Burlington location as well. And we were not disappointed. It is extremely well kept and clean. The birds they have appear healthy, happy, and super friendly. This family owned business is a for sure 10/10 in our books. They make sure to provide customers with the necessary knowledge and requirements expected when adopting a little furry or feathered family member. But what got me the most was when the gentleman whom was walking through the faculty with us answering any and all questions we asked said “These aren’t just animals you purchase, these are cherished pets that deserve attention, care, and proper nutrition” and we couldn’t agree more! Keep doing what you are doing! We will be back soon!

Edited: changing my review from a 5 star to a 1 star. Go to this shop often and spend a lot of money here. I went in to get some guinea pig supplies, they recommended a litter box and litter. I bought both things they recommended and some extras. They said I could return the litter box if it didn't fit my cage. I went home, filled it with new litter and put it in the cage but my guinea pig couldn't fit in it. I went and tried to return it (never used and with tags on it a) and they said I can't because it had tiny little scratches from where the litter sat on it. So at the end of the day they sold me the wrong product and wouldn't return it. I also didn't even bother try refunding the litter because it was opened. I was also trying exchange a $12 pan offering to pay the extra for the $22 pan... So they would have still been making profit. Plus in my opinion even if it was scratched they should have returned it because they sold me the wrong size in the first place Original review: Great selection of birds and bird products. Knowledgable staff.

Absolutely disgusting place, if you are looking the buy/adopt any animal PLEASE do not go here if you actually care about the lively hood of any animal. The place is so gross, there are cockroaches near the bird cages and inside. All of the budgies are put together in tiny cages with no toys or stimulation, they are all Sick (tail bobbing) and their water is dirty. Parakeets are extremely particular on the water they drink and do not like it being dirty so I wouldn’t be surprised if all of them are dehydrated as well. I went into the back for employees only and they have boxes of rats cramped together with no space at all, and there were at least a dozen boxes of them. And Then they have a giant pen of conures that fly around hopelessly without any toy in sight. These people taking care of them have absolutely no qualifications and this should be illegal. DO NOT BUY HERE

I wish I knew this place existed before I had bought my lovebird from another store. The birds are all hand raised and seem very friendly, they were all approaching the cage when I went to them. I came in just as they opened and the pet room seemed as clean as you would expect with the amount of animals being left alone overnight. There was seed in front of the cages, but it did not smell. On my previous visit I was there later in the day and it was very clean. I assume I have dealt with the owner's daughter on both my visits. She is very friendly and helpful. She was very apologetic about the room being "messy", but like I said the birds had been left overnight. My birds make a mess while I am at work and I only have two - I can only imagine how much a mess the amount they have make. If you are in the market for a bird I'd highly recommend purchasing from this store.

Was here in 2021. Had to inexplicably wait outside in the cold for 20 minutes before being let in, despite the daughter (?) being inside with no customers present. The shop reeks of waste from the moment you step inside. The reptile enclosures were small, dirty and improper. The chameleon was visibly dehydrated, and looked to be dying from stress and malnutrition. A loose parrot was screaming the entire time inside the cramped space. I spent *$1300* on supplies, which (I later found out) included two broken heat bulbs. The lady refused to replace or refund the items due to their scummy refund policy. Seriously avoid buying anything from here - ESPECIALLY live animals. If the owner won't even cooperate over a broken light bulb, good luck returning your new pet after it's clinging to life on the 2nd day. You're better off literally anywhere.

Went to this pet store last Saturday the April 16th with family. Once you enter the smell birds craps etc hits you in the nose as well as the part where cages are is dirty and insects wandering around and not a clear air to breathe. We bought two finches and the lady who picked the birds just showed us their heads and she hidden their bodies then she placed them in the box. Once we arrived at home we found one of the birds not healthy and sick. Moreover, it died after 24hrs. We tried to contact them and we experienced a bad customer service which was very rude and disrespectful. They blamed us that we used a wrong type of food but it is was the correct food. Don't recommend this store to get a pet. Very bad customer service and pets live in horrible atmosphere with less care. They also don't provide a life warranty like PetSmart (14days).

Would give an even lower rating if I could. DO NOT go to this pet store, especially do not purchase anything to support them. The conditions are TERRIBLE. Multiple birds are shoved into tiny cages (in one cage that looked to be the size smaller than a hamster cage) in one I counted 12. These birds also don't appear to have water or food. In addition, I also found multiple bunnies shoved into tiny cages with NO water or food or hay (which I may add they require in their diet). Water, however, is the most important for animals and should be provided to them ALWAYS! When I approached the man working to politely ask where the water was, he freaked out and lost his mind at me. Please do not support this store. I am astonished at not only the conditions for these animals, but the service from this particular worker.

I’ve been a long time customer of the Mississauga store and I honestly love this store even more. The pet village is so different than any other pet store that I’ve ever been to, I especially love the variety of fish and birds they have here, I always get all my fish from this store despite it being out of my way. The staff always surprise me with how much knowledge they have on all the animals and they always offer advice based on their own personal experiences and that of their previous customers rather than the generic stuff you hear at other stores. And they always take time with customers which I always appreciate. Always happy coming here and will continue to support this family business for as long as I can!

Horrible place, dont go there! They sold me a uromastyx and told me it was ten months old but after researching more found out he is more likely to be 3 to 5 years old as he is already at maximum length. They were also feeding it crickets and bearded dragon pellets and tried to tell me to do the same. Also after more inspection he had noticeable tail damage, and was probably never handled because he is extremely flighty. I currently purchased a second uromastyx of the same kind who was captive bread and supposed to be the same age and is friendly and could fit in his tail for size comparison. Very disappointed in the experience and will never go then again for anything.

I bought those two newborn guinea pigs 2 months ago and they’re so super cute! They look like 16 weeks old and they’re so tiny. Compared to the ones at petsmart they’re much older like 6 months old and they’re bigger. But it’s always good to have them as babies for beginners and experience with them as they’re growing and let them get use to their new owner. Especially I never had a newborn guinea pigs before that are so young and small. They’re very happy and healthy! The sale lady at that pet store she’s friendly, knowledgeable, kind and helpful! I would definitely recommend this pet store if you’re looking for livestock for beginners! Thank you so very much!

Went in the store today. Waited outside for 10 minutes because of COVID protocol but when I went in the store there was still 8 people inside a very small store. I never felt welcomed in the store since I step foot in. The lady kept mentioning to order online and not visit the store. You have paying customers coming in, maybe treat them with respect and if your going to have protocols for COVID I would make them a lot less people in the store for the size and space of store and the distance you can keep from one another. Would rather go to PetSmart with better customer service and feel welcomed in the store and not just an inconvenience to the employee.

2023 update... I'm sorry to say I have to dramatically reduce my rating of this establishment. I just got home from getting some treats for my rabbits and stopped by here for the first time in a while... The treats were covered in spider webs and mold when I opened them after getting home. I'm pretty disgusted and I really can't vouch for the quality of anything here anymore. I won't be back. Old review: Friendly and helpful staff. Got a pair of rabbits here. Both seem fairly well socialized and are bonding nicely with my kids. Staff made sure I had everything I needed and the prices were fair. We'll be returning for supplies as needed.

I was pleasantly surprised with this shop as the location appears small with all sorts of pets advertised. However once you walk in you can see all the serious organization and thought that went into this location. I was surprised to find a lot of items you don't see at bigger pet stores, and for fantastic prices!! (Fish caves for under $10, wow!) Not to mention, the reptile section is kept up beautifully with all tanks decorated and very natural, keeping their pets super happy :) excited to show this gem to my other pet loving friends! If I could rate higher I definitely would.

I was in absolute shock after my visit to this pet store. The second you walk in the smell hits you. It smells like cat urine. The back room where they house all the live animals was horrible. The 2 large Macaws were together in a small dirty cage. No toys or clean water to be seen. Same was true of the Budgies. 7 of them stuffed into 1 cage. Dirty water and nothing to stimulate or entertain them. The cages and floors were filthy and there were cockroaches crawling everywhere. I wanted to cry. What a horrible, sad existence. They should be ashamed.

Really nice little pet shop that has many little pets to look at in the back. Kids loved exploring and seeing all the animals including rabbits, guinea pigs, lizards, many varieties of fish and some turtles. Space inside is really maximized to have a wide variety of pet products for a huge variety of needs. Happy to support a little shop over a big chain too. Friendly knowledgeable service as well. Bought our pet rabbit here and she is wonderful, well socialized and energetic. Came back for the kids to get her a Christmas gift! Will be back.

I purchased 2 beautiful Dwarf Rabbits from the Burlington store. They were very knowledgeable and helpful in assisting me to choose food and accessories for my bunnies. Sonya is absolutely amazing and is always willing to help out with anything that I need and answers any questions I may have. She is very knowledgeable and pleasant. I love that they allow their house pets to wander about and do not keep them locked in cages all the time. I would recommend this store for all your pet needs!

I am happy I’ve found Pet O Pets. As a new bird owner I had lots of questions. Unlike the “Smart pet” store I was able to have my questions answered by a clearly knowledgeable staff member. Sid was able to give recommendations without sales pressure. It was all in the name of keeping my bird experience positive. Also I must note in such a small store I found more bird accessories here than 3 big stores combined. This place is a must shop if you have a feathered family member.

I went in a while ago to get a adapter for draining my tank they had 2 different ones I asked if I get them both can I return the one I didn't use if I didn't open it they said absolutely no problem I said are you sure they said yes no problem I went to return the one I didn't use the same day they said no I can't return it only exchange it was expensive or I might not of cared, I will never use this store for anything ever again highly not recommended

We had an absolutely phenomenal experience at Petsopets in Burlington. We came in today to find a new family pet and the sales representative Sid offered us a hands on experience to find the right fit for our family. She was extremely knowledgeable and answered every question we had in detail so we felt confident when leaving the store with a beautiful blue baby parrotlet. Thank you so much Sid for taking your time with us, we adore our new baby bird!

I feel pity for the birds, they are kept in horrible condition. Small, dirty cages, no air to breathe, bad smell in the room, flies everywhere. Have mercy on the poor little creatures. They can't be healthy in such an environment. Moreover, salesperson, showing the birds, doesn't know how to handle birds properly. She chases them around the cage with her hand while the bird is screaming and running away. Birds get scared and stressed because of that.

Large selection of products, family owned, live animals. They have something for everything. Their knowledge is vast. This place is beautifully set up, the staff is very kind and helpful. You cant help but the fall inlove with the beautiful animals. Reptiles, fish, turtles, bunnies, birds, mice, kittens, this place has something for everyone and ive only mentioned a few! If you haven't been here, you should definitely check it out!!

We picked up our baby Congo African grey from Pet o pets today. Very friendly and knowledgeable. You can tell he has been educated for the birds and is not a salesperson trying to just make money. Recommended foods and products and was not trying to force a sale. Highly recommend place to do business with. As we all fear scams especially over the internet this is a legitimate business. Thank you.

The only pet store I can find in Burlington area so far that carries a variety of hamsters (even during the pandemic). All hamsters are nice looking, cute and friendly. The extrusion hamster food they recommend is an amazing life saver. The only thing is that I wasn’t able to find the paper based bedding I wanted at the time when I visited but other types of bedding work fine anyways.

Visited this place today as I was driving by to petsmart and thought why not, wow am I glad I did. Great family run pla e lots of selection for reptiles and all different types of animals. They carry better quality feeder insects and the nice lady working was very pleasant to deal with. Their animals looked very well taken care of. Just such a pleasant surprise will be back for sure.

They are the best store I have ever bin to in Toronto they no what they are talking about and help you get everything that you need they breed there own bird and have a great selection of fish and reptiles as wee they have good prices on everything the cheapest store I have found they have a great verity of bird toys and food as well as fish and reptiles

I have officially found *my* pet store. Amazing selection, super friendly and knowledgeable staff, and the prices are extremely reasonable. There are certain items that cost more than big box stores, but the quality is much better and there are many unique finds that I haven't been able to get anywhere else. No more big box pet stores for me or my pets!

I had an amazing experience at this pet store with a recent purchase of a baby Conure. The staff and Sonia were very nice, helpful, and knowledgeable - Sonia provided me with a ton of useful information as well as some training for raising/feeding a baby parrot. The baby Conure is joyful and getting comfortable with it's new family very well :)

It was okay. A small pet store as compared to other brands but I would say what matter most is the service. Person available at store during visit wasn’t much helpful and had enough information when asked about advice for buying a bunch of fishes. I expected a prt store owner should have that kind of information which helps new customers.

Just like the one in Mississauga this pet store is outstanding! Amazing staff and well-mannered too! The pet store is surprisingly clean and the animals there seem well fed and happy. I would always buy from this pet store, unfortunately it is quite far from where I live. However, whenever I am in the area I will always be there!

completely impressed with this store. I bought turtles in December from them and came back today and they remembered me months later and asked how they were doing. Spent lots of time with me helping me pick the perfect bird and gave me a lot of great information. Prices are very competitive and quality of animals are top notch!!!

I recently went to Pet O Pets for the first time the other day. The employee that helped my daughter her friend and myself was awesome! Her name was Sid and she was so helpful and friendly. Its a very nice store and very organized and had products I have never seen before. I would definitely recommend this pet store.

Visited on Sunday and the owner was incredible. My 5 year old loves bunnies but sadly we cannot have one due to my husband's allergies. She took out the baby bunnies and allowed my daughter to hold them and play with them. She was so helpful and invited us back any time. Talk about customer service! Highly recommend!

Bad return policy. The store clerk at the time of purchase gave us every item possible for 2 Turtles... when we realized alot was not needed they refused the return. We had the receipt and product still in original package. The store clerk was very unhelpful... and will not even consider an exchange. Will not return.

Store was clean, staff was friendly and helpful, store is super small. I see their Kijiji adds, said they have 6 different of feeders and “many more” for reptiles. When I went there out of the whole list 2 was out of stock, 3 were in stock and the rest are special order only.. I wish you put that in your kijiji ad.

Great store! Went in to look for some budgies and after very informative talk with Sid, ended up deciding that a conure was a better choice for me. I have had my conure Charlie for about 3 months and she is so amazing. The staff is very knowledgeable and helpful and I get Charlie’s grooming done there every month.

We visited Pet O Pets on a whim and were delighted with the supply and variety! My partner and I have a small zoo between us, and it was refreshing to see an independent shop with such a wide variety of supplies for small animals, reptiles, and birds of all sizes! We will be shopping here again!

I'm a new parrot owner and had many question. Rafay took his time with me and answered all my question while also giving me important advice. I have not seen any big box pet store come close to the knowledge and supplies they had for parrots. Will definitely be coming here for everything I need.

Great service, amazing pets and really informational! Larger pet stores don’t take the time to explain a lot of things which can be brutal, but with this place everyone working there has great knowledge about the animals they care for and want to make sure you know what you are doing as well.

Although small, this store is packaged with pet supplies and so much more. Staff are extremely friendly, and you can find variety of fish and pets/pet food here for affordable prices. Space is kept extremely clean and so are the fish tanks and animal houses. Nice place, would come again!

Have been coming here for years. Service is steller. The staff working is consistently available and always so accommodating. They go above and beyond every time and we specifically continue to buy from this store because of their service and great quality products!

I have been to many pet stores, but this is the best by far. The store provides you with high end products for your pets. With friendly and educated staff, who go out of their way to solve your problem. I will recommend this place to all my family and friends.

Went here for some fruit flies. They were double the price anywhere else, and they were NOT flightless... When I tried to pour them out, they just flew all over my house. No hatch date, or type of fruit fly labeled.. DO NOT buy fruit flies here!

Had wonderful service from Sid during my first visit to the store. Provided me with tons of tips and information for my green cheek conure. Was super pleased with my experience, just went in for toys this time but will definitely be returning

Went there to buy just a cage and left with a guinea pig too! I had an amazing experience with Sid (not sure how you spell her name). She was so knowledgeable and gave me every option possible for what I wanted. Great service, great choices.

Honestly the worst place to buy a pet from, the employees have no clue what they are talking about and lie to customers. ZERO customer service only money hungry people. They do not take care of such animals that they carry. They have a huge

This is a lovely family owned pet store. If you have reptiles they carry a variety of feeders. The feeders are also very reasonably priced (way better than pet Mart up the street) The reptile section of the store in general a good selection.

We went to pet o pets Burlington about a week ago and the lady should really fix her mask there was also a crowded room full of different exotic animals such as birds we went there to ask about pellets she helped us pretty fine but when we

I recently went to this store to buy an animal with my 2 friends , we were greeted by a SCREAMING bird at the end of the hallway, as we were waiting to be served the woman kept getting phone calls having to leave the 3 of us in the back of

As a bird owner, I can say it was very unsettling being in this pet store. It's smells incredibly awful of urine. It is all carpeted in there which is strange and very unhygienic. The bird cages don't look maintained, and the cages have no

Horrible store. Don't think the birds gets any out of cage quality time maybe only when trying to impress a potential buyer. Also tried to sell me a 2.5 gallon fishtank for a betta when I asked for a 5 gallon fishtank by saying a 5 gallon

The family who owns this store is very nice, however I am not a fan of how the animals (specifically all the birds) are kept. I live in the area and used to work in the pet industry for over a decade, with most of my focus spent on birds

It's 2019. Stop selling these poor animals in stores. There are plenty of animals in shelters that need homes. If you're looking for a specific kind of bird, cat, turtle, etc., please do your research to find a proper, certified breeder.

We really enjoyed our visit to pet o pets. They are very informative and helpful. You can call if you have any questions and they go through everything step by step and they make sure you understand every thing that their telling you. If

Walked in hoping to see the sphynx kitten, we were told it was on lunch. Um what does that mean?!, was it at mcdonalds getting Nuggets?! And what time was his lunch break over?! Wth does it's on lunch mean?! The smell in the place was

I just brought home my baby IRN, wonderful staff took the time to educate me on our new bird! Owner was knowledgeable and passionate about his pets!! I couldn’t ask for better service!! Very recommended family owned business! Thank you

Absolutely amazing experience. My boyfriend and I went to get our first bearded dragon and the service we received couldn't have been better. Very Knowledgeable and she went out of her way to make sure we got exactly what we needed.

Want terrible service ? U call and ask they tell u.. yes we have that one pet But what they don’t bother saying is they close that section of store an hour early :) awesome Drove an hour away:) wasted. It’s ok I know where not to go

Would like to say thanks Sid at Pet O Pets in Burlington for helping me buy a hamster for my kids that are so bored in lockdown. She was so helpful and picked the nicest little guy that my boys love. Great place and great service.

I got my birth treatment from pet o pet. It was a very informative class. I got my pet food and other item from this shop. The guy helps us what to do with bird what food pet requires he also groom my bird thanks for the help

Very disappointed after driving across Burlington on a Friday afternoon to find the location closed at 4pm! What retail establishment closes on a Friday at 4?? Maybe I can see a Monday but a Friday? In December? Unbelievable

Not sure of the service or the health of the animals to be fair but the smell that hits you in the face when you walk in is unsettling to say the least. I'm not sure how healthy the birds can be breathing this 24-7

Great customer service! A lot of variety in products and animals. Very clean. Love seeing the healthy happy animals. Helpful staff. Support local. I highly recommend this store for purchasing animal/pet goods.

A traditional family run pet store, I was pleasantly surprised by all the critters, birds and fish they have. They have the most beautiful betta fish. Lots to choose from. Staff was also friendly and helpful.

Store is very clean and organized... We drove 1 1/2 hours to get here... And noticed pet viewing was still 20 mins later .. they were kind enough to allow us back to get what we came for !!! Lovely place !!

Really good store, but the only problem is that the pet section closes 5pm but the store closes 6pm but i understand there animals and i dont think that affects my rating.

Went there today, friendly staff and clean store. Variety of fish compared to other store. I have a new option than my usual pet store. …

Gave us good tips for adopting 2 budgies/parakeets! Nothing felt forced in our experience, merely friendly tips which definitely can help!

Overpriced. Got fleeced more than farmer Fred's sheep pen. Item was marked sale, should have been marked fail.

Closed down early, while we were in the store. Wouldn't let us make a purchase before leaving. Won't be back.

Informative, friendly, good products, reasonable prices, fun place, and free cat treats ~

Cool shop with a good assortment of everything you need for your pets.

Nice knowledgeable staff, more personable than a big box store

Very nice place. They have a nice selection of cuddlebones

Got a very nice multi storey cage for my bunny

Very service and big bird