I give them one star because they did have everything I I was looking for but the employee was rude . She followed me like I was trying to steal and then she all but called me a lier at the register . I told her I forgot my member card in the car and she said we don't issue cards we just go by your phone number I said so y'all aren't affiliated with the older pet supermarkets . She said their aren't any I said yes there are there is one on Beach Blvd at Jax beach . She said we don't use cards I said then I don't think I will be in your system because I haven't been in the new ones she said give me your phone number and I did and I was in there she then you must of been in one of our new ones . aaaaa no I haven't . I will never shop there again . They made me feel awkward in the first place by following me like I was going to steal .

I went in there today with my boyfriend to buy a fish, I don’t know what her name is but I think she was the manager, came and asked if we needed help with anything, she already had a Rude tone in her voice and when I asked her what else I would need to take care of a betta fish She told me “well first of all that tank is too small and it would be bad for the fish if you were to buy it” and then went on to say “I mean you could but it would be like keeping it in a shoebox” she was very condescending and obviously just wanted us out of there. I was confused because the tank said it was for betta fish and even had a picture of a betta fish in the tank on the box. I put everything down and left, very poor customer service especially from a manger.

We were doing last minute Christmas shopping for our fur babies, and I was overall really pleased with our purchases. I also liked that we were literally the only customers in the store, and that was on Christmas eve. They are a bit on the expensive side but they had pet attire, pet toys, pet beds, training stuff for pets just the general overall items that majority pet stores carry. The cashier was very nice and personable. We actually went to Walmart initially and there were people lined up outside waiting to get in so we quickly decided to go elsewhere and went to Pet Smart, and they were sold out of alot of stuff because of Christmas but Pet Supermarket made it possible for our babies to have lots toys, treats and clothes for Christmas.

Our family had a wonderful first shopping experience at this store. Ali was beyond amazing! She was so very knowledgeable, helpful and overall just a genuinely nice person. During our first visit we noticed as customers came in Ali knew the pets by name and showed real compassion for them, even the ones she hadn't built a relationship with yet. Love the do it yourself grooming station. We have returned several times to find the experience have all been wonderful. The store is so clean, always stocked and a positive atmosphere. This store is our only go to for our pet supply needs. Highly recommend this location!

I just moved to Jacksonville and this was my first time in Pet supermarket. I have a rabbit, and I needed training pellets for her litter box! Amber was in the middle of taking care of reptiles and stopped what she was doing to assist me and show me where the small animal section was! She was an absolute doll!! I have also never seen such a large selection for rabbits in any other pets in my life! I will definitely be coming back to this store for now on!

My 17 year old was hired here and it was such a toxic work place. This was her first job and very traumatic experience. The store manager is toxic and verbally abusive to her employees. She cursed, screamed, yelled at her constantly. She also would only let my daughter work 4 hour shifts because she was to lazy to remember to give a break. I have contacted the district manager twice through email and no response. Corporate you're next!

We shop here all the time for all of our pets and this was our last trip to your store. We sat in traffic to come get the food we knew was there only to be told someone called from another store and asked to hold it behind the counter. We are here ready to buy just one of them right now, and you will not sell it to us. This is crazy and bad for business!! We will never shop here again, congratulations on losing a customer.

I love this place so much! They are super friendly and very helpful and knowledgeable of their products. I went in because my dog suffers terribly from Florida "air" and allergic to flea bites. I cant remember the name but some lady helped us transition her food to a pet supermarket product and some allergies aids which help wonderfully! This place is always stocked and fair priced ! Go have a look !

I have gone twice recently and both times there was only cole water in the pet bathing area. Both times I told the staff. The first time they mentioned turning something on in the back that would quickly heat the water. After waiting a while it was warmer. Today I did not have time to wait so my dog suffered through a tepid at best bath. And the soap is very watered down. Not worth the $20.

Pleasantly surprised. I was looking for something in the aquarium section. The first thing I noticed was well stocked, orderly aisles of supplies and equipment. To my delight, the tanks were also clean, attractive and well stocked. That's not typical in pet stores the day before fish delivery. The staff assistance was prompt, pleasant and knowledgeable. I'll be back!

Even though the station we were using didn't have a good water pressure, it was barely spraying we managed to clean both of our little fur children, groom them and dressed them before heading to our next destination. We love the prices there and normally when we stop in we get our fur children treats and a new toy which they love, it's the highlight of their visit.

They have a great selection of pet supplies. I used to buy bright yellow bandanas size small with velcro tabs (instead of tying it) - and I put them on all the abandoned cats in the neighborhood. They were meant for dogs, but I used them on the cats so they could easily be seen at night. The bandanas saved many lives * and because of the velcro, they stay on.

Stopped by yesterday for my dog's 3rd birthday. Destiny treated our dog like royalty, and made the trip very special. We picked out treats and chews from at least 6 different animals which was fun, but the new treat dispensing toy has been a home run hit for him! A great store, but Destiny was absolutely awesome! Thank you for a great night.

Great deals and customer service. I go here because it's close to home and they give a free bag of dog food every 10 I buy plus $5 off every $50. Feeding 3 dogs isnt cheap so it definitely helps. I haven't used the dog baths but they provide dog shampoo and all when you use them. Good variety of choices for toys and treats here as well.

They had a photographer named Laura for pet pictures with Santa. Of course, we had them done, priceless memories. They also routinely have vets visit for checkups, shots and a RX for Trifexis. Older store that hubby sometimes thinks smells funny. The staff is always kind and friendly. Overall, we always enjoy our visits here.

I have a small aquarium for the kids. This location has assisted w water testing, aquarium prep, fish purchase and all things aquarium related. Ali/Alley(sp?) has been so helpful, words cannot express. She gives me hope that there still is customer service out there. Thanks again! I will continue to return to this store

I was holding a hamster and I picked him up and he was calm and relaxed and as I went to set him down back into a cage an employee with a black ponytail came up to me yelling saying no ma'am I cant hold him because I wasn't handling him right even though I've had hamsters all my life and didnt do anything wrong

This Pet Supermarket was the cleanest and best kept pet supply store i have ever visited. Their fish tanks were beautiful with healthy lively fish, wide variety, great prices, plus full of healthy live aquatic plants. I will never go anywhere else for my aquarium needs or my bird supplies.

Always a wonderful experience. Honestly my go-to pet store. We have dogs, cats and reptiles so we shop for all their needs here. The pets onsite are all well cared for and in clean enclosures. They also always seem to have the live feeders I need for our lizard (all the feeder bugs)

I have frequented many pet shops, over many years and the staff, at the Pet Supermarkets are lovely. At 2 locations, on Atlantic blvd., Jacksonville. Fl. and Beach Blvd., Jacksonsonville Beach, Fl. they are exceptional. Thank you for all your service and dedication.

Nice store with a dog wash, clean aisles, and stocked up! Staff seems pretty knowledgeable, and the pet cases always seem to be clean. Even the clearance area was kept straight, and one of the employee brought us over to it and explained the sales and savings.

I love coming here to give my pup a nice bath. They provide the brushes, soaps, and towels. There no time limit and they usually aren't extremely busy here. I do prefer coming and getting my pup a bath here vs. At home, it's just so much easier and cleaner.

Walked into this store for the fist time ever and it will be the last time. My wife and I were the only 2 people in the store and 2 employees. Blond haired woman followed us around the store for 10 minutes, asking every 2 minutes if we

Limited selection as far as fish supplies. Didn't look at anything else, probably won't be back since they don't have frozen food. Had 2 people at the register yet it took a 3rd to check me out. 3 out of 10, 4 out of 10 with rice.

Very close to home, so always convenient to other shopping as well. Courteous service staff....this store also has a "donation" area where you can bring pet items you no longer need/use in for anyone who has a need. Great idea!!!

Three visits three times amazing service. Great staff that know their stuff. Seams to be good prices on everything I've bought. I also like that I find a new cool thing on each visit. Will definitely be back. Thanks ladies

We absolutely love Pet Supermarket! We have two Huskies we bring on the regular, whether for baths, food or treats. We frequent multiple locations and the staff is just as welcoming, helpful and friendly at each location!

Friendly staff. Very patient and gave me great information to help me make some decisions in regards to my new hobby, aquarium/aquascape. Very clean and updated place with a nice variety of fish and aquarium equipment.

The bathing station is a great idea... however, I would prefer if it were enclosed with an air purifier. Bought some treats for my dog, but being there while others bathing their dogs totally flared my allergies.

Just started going here and I LOVE IT!! Great variety of things for critters with and without fur! Staff is very knowledgeable and friendly. I will definitely be coming back and refering them to everyone I know.

The price on the dog food was a little more than the other stores but they have the you wash your own dog place which is really convenient and doesn't cost that much all the soap you want to Use very convenient

Young lady stocking shelves was very helpful, stopped what she was doing and took me to what I needed then checked me out. Love it when I don't have to stumble around to find things. Fast and simple

Always Love this Place! Better than Petco! Patience and Friendly. Work with you on how many crickets you need, never trying to make u buy more. Appeaciate your Business, Thank you …

The self dog wash was great. You only needed to pay 10 dollars and they give you everything. My dogs love going in there and the workers are awesome. You can tell that they love animals.

How this place has 4.5 stars I’ll forever be confused. In my situation they were very uneducated about their products. I dislike this store as much as the new commercial they have out.

Love this place. Our first time going in to give our dog a bath at their facility. Cashier and Assistant Manager very helpful and knowledgeable! We will definitely be back!

i bring both my husky and my beardie here all the time because they love amber! majority of the employees are super sweet as well :D if i could, i would go every day lol

Love this place. They take very good care of their pets. I've never had one be sick and/or come home and die. Love this place so much more than Pet Smart or Petco.

The staff is very friendly. Good amount of pet items at a good price. The prices are lower then pet smart. The full set bird cage have more stuff and cheaper.

I love going there I find so many things I didn't know I needed and I love the fact that they make time for the homeless animals and take donations for them.

i love this place there workers are so nice and fabulous ive bought so many things there only bc i want to see them i could literally talk to them for hours

Called to ask if they had a certain brand dog food in stock and the woman on the phone had an attitude out of this world. Terrible customer service.

The service was good and they offered plenty of help, my only complaint is the cat towers were all sold out which is crazy for a let super market.

Awesome pet supply store! They have a nice selection of supplies for lots of different pets. The people working there are great, Amber especially!

I used to go to petsmart all the time I still like it but I found pet supermarket near between my job's going home and I really like it there also

Just wish it was closer .Staff is awesome and really helpful! Just moved to Jacksonville such a different experience than where we came from

Employees are awesome! Knowledgeable ... We will be back for sure❤ Michelle is amazing!! She is extremely knowledgeable with Guinea pigs!

Great place to to bring your dogs and give them a bath. For only 10bucks they provide shampoo and towels. I will be back, with my dogs.

Great place for a bigger variety of pet products you can't find at your local pet store. My dog loved the birds and the dog treats.

Staff is excellent. Have everything you need. If they don't have it they'll get it for you. Make you and your pet feel at home.

Very clean, friendly staff, but most importantly all of the animals looked healthy and the enclosures looked well maintained :)

The dog wash area is so cool! Much easier to take our German Shepard there and give her a bath. Staff is awesome and so sweet!

Nice staff. They have a nice wash station with everything you need that you can bring your dog into to bathe the dog yourself

Most of the staff is really nice but the prices are high and the fish weren't doing very well when I last looked at them.

Never disappointed. Always has what we need. Like the extra discount last Tuesday of the month for seniors and Veterans.

Always friendly, and informative, staff. Sometimes a bit pricey but overall, a great place to shop for your furbabies.

It is amazing, it is the place where you can give your dog a wonderful bath. It is perfect and an excellent price.

This place is really good. I shop here all the time. The workers are nice and, I got my bearded dragon here.

Clean pet store with helpful staff. Only downfall is that they do not carry 100watt bulbs for reptiles.

In and out is what I like ...I got lucky this time I guess.. everyone was quite so that's all I require

Friendly staff. Prices are good. My dog loves coming here for her bath. The atmosphere is very calm.

This Pet Supermarket is so convenient! It has everything you need, I always come here for my pets.

Gallagher loves visiting this place. Everyone there has been helpful so far and willing to help.

Jayne was super helpful when we stopped by today and gave us so much great info about ferrets!

As soon as you enter you're greeted and asked what you need then showed exactly where it is

Used the dog bathing facility for the first time and it is great for my two big fur babies

Great, helpful staff. We used the self-service dog wash and will only use it from now on!

Good selection of products, dog bath available, nice workers and good customer service.

Friendly and helpful staff with items for all pets that you can't find at most places

The very best dog self-wash in town! Store is always clean and the staff is helpful

If you come here, ask for Julie. She's the best, especially if you are getting fish

Love the pet wash area so much better than doing at home. Bentley loved the bath.

Wheel car parking nice service and most likely everything you need for your pets

Usually friendly, greeting my dog when we come in. Overall cleanliness is great.

Nice little area. Miracle Ear, Pet Super market, Epik Burger. I patronize all 3

Very friendly service and love the self clean dog baths. Saves on my plumbing!

There was plenty of help and they were very pleasant nice store will frequent.

Excellent service great place to wash your dog. Excellent prices for quality!

Very friendly staff, very knowledgeable about products sold there.Good visit

Self dog wash for only $10 and they provide everything including the towels!

Another nice pet store. The staff is very helpful and they share duties.

The staff is so friendly! I'm in here once a week and always enjoy it!

Once again they went above and beyond the do there best job well done

The best service ever i had.. thank you so much for your help guys:))

The store manager and associates are very knowledgeable and helpful!

Always a pleasure shopping here. The dog wash station is amazing.

They are the best when it comes to customer service and selection

Seld dog shampoo service. Employees were nice and helpful.

Super friendly and staff who care/ know a lot about fish.

Friendly knowledgeable staff. Clean environment as well.

The self service pet wash was easy amd convenient to use

Very good team of workers. Great selection of crayfish.

Cool place was visiting from Georgia and they helped me

They have all for dogs. Excellent place to shopping

Well stocked. Friendly employees. Expensive though

Staff is really cool; they know a lot about pets.

Wonderful helpful staff and well stocked store!

Staff is very helpful, prices good, store clean

Very nice well organized clean for a pet sto6

Very nice staff. Great dog washing stations.