I love this Pet Smart! Aaron was very helpful offering help while I was in the aisle searching for the right size kennel. Matthew was helpful for my exchange. And Alexis groomed Lola a couple weeks ago and did an outstanding job! Me and Lola appreciate our good experiences when we visit here. :) Thank you!

I don’t come into the store too often but I do love the times I decide to take a trip because they always have pet perks sales. This last trip we came in to get some fish to accompany our beta and the employees were super helpful in giving recommendations. Also added some Ned pieces to our tank as well.

Best pet smart in this area. Anytime I’m fostering a new animal and need advice, the employees are always ready to help me with what I need. The products i’m looking for are always in stock. Pet Smart is on the pricey side of pet toys, so I would skip on getting toys here and go to target instead.

Just got done with grooming and it's my first time going to grooming at petsmart and Nick G did an AMAZING JOB on my baby peps he even gave him a tail fade I'm SHOOK 10/10 recommend thank you so much for taking care of him no one has ever gotten his wirey hair to look so good !!

I have a Chihuahua that is allergic to everything and he's a nervous dog I love him with all my heart so it was very hard for me to drop off my dog but they were so kind he went to them so I was a little relieved and I give him five stars all the way around thank you PetSmart

My Cavalier received a sporty hair cut and she look marvelous. The groomer Richard did an excellent job and the Assist Manager was very good about going over our needs. We did find it a bit pricey and the Salon could us a good cleaning, but overall I would recommend then

Really enjoy going to this PetSmart! My pup also enjoys it. On rainy days we like to stop in for a walk. Very clean compare to others I have been too. Also Kat the dog trainer is very patient and we are very thankful for her guidance with our Golden Retriever.

Not nearly as good as the Petco down the road. They don't really have a great selection of dog food and treats as they used to. Everything is pretty easy to find here however the store can be a bit crowded and difficult to navigate when it is busy.

Neat, well-organized and well-stocked store with friendly, helpful employees. Animals all appear to be well cared for and store is kept very clean. I appreciate that they open before 10am also. It's getting hotter by then and traffic picks up also.

SORRY GROOMING IS TOO BUSY to work with my dog Mitzi. Banned my other dog Panda because he was old. I guess I will make sure the mobile groomers are well paid. Sad, really sad. Excuses make a person weak. Strenght comes in challenges. Thank

First time I went to Petsmart at the Rim.....DO NOT GO TO THE DOGGIE SALON AT THIS LOCATION. Awful customer service! Their is a Spanish female groomer who has the worst attitude and customer service. She treats customer worse than dogs with

This place is absolutely worthless. All they wanted to do was collect my information and they couldn't help me with anything. Staff there seem stoned. They lack so much inventory that I need. Don't come here unless you call ahead of time if

We just moved to the San Antonio area and called PetSmart to inquire about a groomer that would be a good fit for our dog. Our dog is very skittish and has kennel aggression, but he does eventually come around and will love you forever once

Took my dog here to get his nails trimmed, our first time taking him to PetSmart. Never had any issues with our other dog. He is a year old and we told both women working that he takes a minute to come around to new people which he did but

Clean and well-stocked store with friendly staff. We take our dog to training classes here, and she excels! Miss Susan is an amazing trainer, and she has really helped us and our pup understand commands and how to have a peaceful home with

At the time went to buy fish they made it from San Antonio to Kerrville just fine when I was there did not have any problem finding someone and was really patient with decisions and was actually pretty knowledgeable on what they had and an

Just have to rave on this location. I only shop here for my puppy's hills wet food, snacks and toys. The customer service is always a positive experience. Curb side pick up is an ease. The location is always stocked. My puppy loves to come.

Amazing! This was our first grooming experience with PetSmart. Booked grooming appointment on the app. Bath and full haircut with the Chi plus package. We chose to have this package bc Keoniana really needed a nice grooming. My mini poodle

Great store to get much needed things for your pet. They have a great selection of things and the store was very neat and clean. They have a rewards program but I'm not sure what to think about it because I have never gotten a discount or

We just moved to the area. We used PetSmart for grooming in Houston, and we were happy with the service. However, I was blown away today with the service of the PetSmart at the Rim. They went above and beyond. The did more than I expected

I had a really good experience at this location. It was my puppy’s first time at the groomer and I was nervous/hesitant to leave her, but a staff member made me feel much better about it and the “pawgress report” she gave me when I picked

I had called multiple stores, one sending me to a Petsmartthat doesn’t even exist in Boerne for a specific cat food. I called this store and explained what happened and the girl was rude putting me on hold for over 10 minutes saying she’d

While I have never had a problem with the main store staff, the grooming department is a different story. We have had several bad experiences but it is time we learn our lesson and move on. The grooming department has no interest in doing

I ordered from this location on DoorDash. They waited until my dasher got there and waited for over 5 mins to tell him they didn't have what I ordered and then cancelled my order rather than allowing me to choose substitutions. Now I have

PetSmart is well stocked with what I need for my pet. Employees are always friendly. We had our dog's nails trimmed and the groomer was careful & caring. We also completed a 6-wk dog training class there and the trainer Kat was excellent.

My dog was well bathed, but I also overpayed because extra services were added on without my knowledge. I booked a simple bath and brush session as I ALWAYS do and then the groomer (Tariq) said he would only do a furminator session on him

Horrible first and LAST experience with the grooming department. Called to make an appointment for wash, nail cut and ear cleaning. Got there and Tina asked to see rabies paperwork. Our dog had her current tag but she argued with me that

I needed to return an item that had never been used,a large swimming pool for dogs,costing 69.99dls. when I returned it,the return price was 55.46 + tax. A difference in price of approximately 14.00 DLS. The box had never been opened and

I placed an online order for some dog food but later realized I picked the wrong flavor. Unfortunately there was no way for me to adjust it online…but the staff there was super friendly and helpful! They helped me “return” and “exchange”

I really like this Petsmart. The employees and most of the customers are very friendly. I have had several spontaneous conversations with random ppl and the employees. The store is very well kept up, clean, organized and easy to navigate

The actual store & it’s employees are amazing ! BUT the grooming staff are extremely rude and will overcharge you . Make sure you pay close attention to your invoice !!!! I will never return to this location & i will be contacting their

One bad apple. First bad experience was actually aweful. Took senior dog to appointment when I picked her up I was told that the animal had an open injury a puncture on the neck which was bloody and I was informed she was full of fleas.

System went down. So they are unable to process transactions. Instead of having a sign on the door indicating this they let people in. After 30 minutes of waiting for my wife to come out. They placed a sign on the door. Placing an order

On September 15, 2020, I took my 11 month old wheaten terrier in to be groomed. We had done the initial puppy groom when he was about 5 months old and it had gone fairly well. We liked the fact that nails are trimmed and filed and teeth

This PetSmart is completly terrible, unprofessional and rude!!! I take my puppy to the PetSmart off DeZavala and i10 all the time for a puppy bath and the whole staff loves him and I've never had a problem. I just moved to the Rim so I

Tried to find a new reflective collar for my mom's dog, but couldn't find any, so a bit sad by that. However, the young lady who helped me get a bunch of fish for my mom's rain barrels and water trough totally made up for the lack of

This place sells the cats 125 dollars to adopt??? I’m supposed to adopt not to buy, I should go to a place a buy it and is going to be the same thing with the shelter at Fredericksburg rd. These stores do profit from animals

The staff was friendly and the store appeared neat and organized. Until you get to the aquatic section. Many of the tanks have algae growth and some of the other tanks have fish that are dead, dying, or the tanks have both.

Always clean and staff is always friendly. I gave 4 out of 5, because they seem to be out of stock of my pet's favorite items each time I go, but they are available if I order for DoorDash delivery. That seems wonky to me.

Super helpful staff. They were also very sweet. The young lady working in the fish area was knowledgeable with fish. The cashiers were friendly. The rows rows are a little small to shop but that is just the company design.

Grooming services have always been great. Recently got my dog a haircut by an Academy student and she did great! Prices are very competitive in store as well and the rewards program allows you to get discounts quickly.

Adopted my gorgeous Starbuck here. I’ve always had great service here, and as a first time cat owner, that means a LOT. I like other PetSmart’s, but I always come back to my favorite right here.

Friendly welcoming and acknowledging as I entered the store. The store was clean and the floors were clutter free despite, the dogs shopping (lol). Everything on sale was also clearly marked.

This review is for the pet grooming service only. I took my dog there several months ago for a bath and nail trim. He was

Purchased a new leash for our dog. Employees were very helpful and polite. Dr. William Kritsonis

Friendly people great customer service they were very helpful and knowledgeable

Every one is very helpful there. They always have plenty of my pup favorites.

Helpful people and they answer alot of questions about pet concerns

Great store. I'm from Houston. I was there visiting with my pup

Great shop in a good location. Staff was kind and helpful.