Publicly humiliated and embarrassed in front of other clients as I was asked to pay for a third section of time for brushing out my one year old blind puppy. Yes his undercoat was matted from swimming in his wading pool in this unprecedented heat. That was why I booked the grooming appointment. I am old and arthritic and while he is brushed everyday, after swimming he does require a grooming to get matting out. I had already added on additional brushing time in his grooming appointment and they had previously asked me to do, an initial brushing out is already included in the initial bath and brush out; now they were asking to be paid for a third grooming brush which I could ill afford as I had two dogs there booked to be groomed. Nowhere on the booking appointment app is there a place to request a 3rd brushing out. Also, the Senior groomer that I had paid for did not do the work, rather it was handed off to a Junior groomer. No client should be publicly humiliated and embarrassed. Ironically, the time the groomer took to argue publicly was approximately twenty minutes; five minutes more than the time requested for the 3rd brushing. That just doesn’t make economic sense on PetSmart’s end. PetSmart would do well to spend a little more time on customer relations training and less time on the public embarrassment and gouging of Seniors living on a pension.

Pleasant place! I have my dog in training. Price is half the cost of other training places , and it’s good and effective teaching. We are in the beginner class then to the next. So far so good. Always have discounts for great pet treats without fillers and all those other things our furry friends don’t need. I’d recommend them for sure. If you’re looking for a pet groomer they have so pretty great ones. Specifically Christi Nolan. Amazing groomer at the Ancaster store. I give her 5 stars. She’s very caring and loving to my pets. Treats them like her very own. My furry friends love her. They come home looking stylish and smell amazingly good. Nothing bad to say about this store

This particular store has completely outdone themselves. I would like to thank Erica the store manager. As well as sara not sure her title. I needed a Basking lamp for my panther chameleon. Needless to say my cards were compromised and declined at the register at least half a dozen times. They never once got frustrated with me and offered me multiple different options. I did have to return the following day after dealing with my compromised cards. They still had what I needed in stock and assisted me in a very reasonable amount of time. I will continue to go this store for all my pets needs as I have alot of pets

Second time to bring my puppy for his groom, not satisfied at all! Prepaid for bath and groom. When i picked him up,he's still have same hair length which i specifically asked if she can cut his hair short they have to do dematting paid 12 dollars extra didnt even bother to fix his fur so its pleasant looking, just bald spot on his legs, waste of money and time. Inexperienced handling puppy you shouldn't take them then.

The price signs are incorrect. 6 lbs of exquisite crystal cat litter is listed as 1 cent per gram, actual price is $34.90. 8 lbs of crystal attract cat litter is also listed as 1 cent per gram, actual price is $26.99. Either the exquisite is more than 1 cent per gram , or the crystal attract 9s less than 1 cent per gram. How can anyone make a proper choice when the price label is incorrect?

It's a huge store with no floor staff and one cashier. The staff are stand offish. If you can manage to track one down. They're not knowledgeable at all. Try somewhere else if you need advice or help. If you know exactly what you want and don't want to make eye contact with anyone. Then the selection is good enough. You should find what you want.

Alyse, a trainer at this location is amazing. She truly made life with my puppy enjoyable and gave us a great framework for training from very early puppy days all the way into advanced learning. She's patient, positive and incrediblt humble. Thank you Alyse for helping me create a great life with my dog.

Love to take my dog on those rainy days when we can't get out for a walk. All pet supplies are usually expensive, so I like to wait for the sales. Love the option of ordering online with pick up in store and have also used the door drop off. I would recommend both. The staff are knowledgeable and helpful

The selection is huge for many things....but im dissapointed i go here often to find they dont have what i need.. but the selections nice I like their bogo events! Those are frequent I love the variety you do carry like fish deco and fish their tanks are always bright

A wide range of supplies for large and small domestic pets. The store is clean and well stocked. Well merchandised. Knowledgeable staff that are helpful. A cat I met there told me it's where she and her pensioner roommate buy their favorite food.

Been taking my dog to Mina for years and she has been amazing. Yes he has a heart murmur and the receptionist at my vets couldn't confirm the level till the vet got in, I understand you have a policy with that but the attitude I got from

I always have a good experience at this location I take my dog for grooming and they are all really kind and considerate with my him since he is getting older.

Friendly atmosphere, and good customer service. It is my one-stop pla e for all my dog's needs, including training and grooming.

awesome people, fast service, clean, and dog friendly (obv but hey, anywhere i can take my buddy gets a bonus.)

People were fine helpful friendly store is a little bit small so didn't have what I was looking for

I love this Pet Smart they have a great selection of things and staff are helpful and awesome

The sales lady showed us what size dog collar to buy and how to adjust it. Good service. ❤️

Good selection, clean well maintained store, friendly helpful staff, reasonable prices.

Very clean, spacious and well stocked... Staff is very nice and polite

Good selections of Toys and treats for my dog..staff Friendly