This is the review for our last 6-month grooming experience. We took our dog for bath & grooming when she was 2 month old. At first two months, the staff told us she was great and just needed time to get use to it. On August, they suddenly told us that our dog was super anxious and stressed to stay in the kennel and she needs express service with extra $13. Okay , we feel if it is good for our dog then it is fine. Last month, we booked an appointment with a specific stylist and when we got the store, they told us that two trainers would do the service with our dog while no one called us before for this change. When we got home, we found out that our dogs nails were bleeding while still no one told us about it. We understand that this is normal and happens, but why no one told us about it? This time, we took her for bath again, when we were waiting in the line, our dog met a small puppy and they were smelling with each other. Maybe the small dog feels scared(since Our dog is a large breed) and started barking. Our dog barked back. The staff then told us to wait outside because our dog is aggressive. Well, the small dog could wait inside the salon. I just want to say is this wrong for a dog's personality if she feels offended? We did wait outside but not for aggressive reason is because we don't want to scare that small dog. We were loyalty customers for this store and now we feel so disappointed for the attitude.

Took my Golden Retriever cross in for a fall clean up. They offer a defurring brushing that in conjunction with their shampoo and skin treatment should significantly reduce shedding. Certainly less shedding happening now but we'll see about how long it lasts. In any event, it beats having that fur block up my drains. We paid for the shampoo, defurring, and nails and I certainly feel the cost was worth it. Staff were very professional, there was a brief check in process that included a physical check of Chardonnay's skin and fur, they also checked for matting in case the brush out might cause problems. As well they took a few minutes talking to the dog and making her feel comfortable with the situation. As well as the dog, the humans were subjected to covid prevention protocols, politely but firmly, something I appreciated for my safety. The booking was for 4 hours but they took about 2+ hours. They called to say she was having a rough time with the hot air dryer and rather than stress her out did we mind if she was left a bit damp. Chardonnay was certainly happy to see us, and was a bit damp, but she dried out during a quick walk around the block when I took her home. The experience does not seem to have disturbed her at all and I would certainly consider it for a regular spring and fall event. They offer some discounts if you pre book grooming sessions and if you want regular grooming it might be worth it

Very disappointing service today. My dog has been getting groomed by Roxanna B.for the last 6 months. She is wonderful, caring, warm, & extremely friendly. Today we were booked in with Abby K & boy did we notice a difference in both attitude, customer service & in the actual grooming itself. 1st off, i was charged more than i have ever been for the bath & trim w/ Chi package that we have continuously been getting our dog as we noticed it works wonders for his shedding. 2nd Abby was cold, rude/short in responses, & seemed almost bothered by being at work. She asked if i wanted his nails done for $18 extra or if I'd like the promo on for terth ears and nails unless i "wanted to pay more for less". What kind of customer service interaction is that?!? 3rd Our dog looks like he didn't even get furminated, trimmed or nails cut. His normal trim around his genitals and bottom fluff weren't even touched. We were charged extra for teeth, ear, and nails & his nails are longer after this appointment then they EVER are with Roxanna....& we paid extra. The attention to detail is lacking, the customer service is lacking, & i am very disappointed with this experience. Not to mention my dog was distress crying when we got there which should have been my 1st clue as he is extremely mild mannered & Roxanna's favourite to work with (just ask her).

My boyfriend went into the store yesterday to get kitty litter. Went there cuz he saw a flyer advertising $3 off. When he went to pay, cashier asked for membership phone number. He was sure we had signed up. Neither phone number worked. So cashier said we can just skip it, and he was charged full price for the litter! No where did it state its a membership price! Even on your site, says nothing about having to have a points card to get the sale price. I have reordered online for store pickup, hopefully my boyfriend will want to bring the litter back and get a refund for the full priced box. This was extremely poor customer service. Neither phone number works so she doesn't suggest signing up, just charges full price?! I'm thinking we should just get our stuff elsewhere from now on. I emailed customer service to report this and i just got a, sorry about that, here's a $5 coupon good with a $25 purchase. The only thing more pathetic than how he was treated was customer service's response. Since when is a points card needed to get an advertised sale price? Apparently, at PetSmart. But they won't openly advertise it, just surprise you at the till.

I wish I could give 0 star to this awful place. I usually don’t go to those kind of big Walmart for pets for grooming, but we are new in the city and someone referred me to one specific girl. I have a standard poodle, we always do the « teddy bear » cut. The girl there told us that my dog was really matted and that she will try her best to not cut his hair too short. When I arrived there and I saw my dog, I was SO shocked! I have seen my dog with way longer hair than he has before his grooming. And I know he was matted, but this is no excuses to shave him completely and let him only with his skin. I swear, I can see his skin now, my dog has a white patch on his nose and chest, and now we don’t see it at all, all we see his skin. This wasn’t a dog living on the street for the whole winter, there is no excuses for letting him with only his skin!!! Please, if you are thinking of giving this place a try, DON’T!!!! Also, now I have to go to the veterinarian, because he is itching so much that he has red patches. I don’t know how someone with a bit of judgment could do that!!!

Yesterday at 5.00 pm, my 1-year-old dog (a "super dangerous" golden-doodle) had an appointment to get his nails grinded but apparently, in the 15 second we were there, he was assessed as "not trained" to get the service. Something more than a month a go, he wasn't "a hound from hell" to get a full grooming service. Neither it was six months ago.... Might be that quality of his training goes hand-by-hand with the amount of money you're planning to spend, and the time you're planning to spend it at. This morning he's staying in a daycare that charges a little over than what Pet Smart does for the service they didn't want to provide yesterday. Still didn't get any call to, please, please, save us from this beast! I guess that they honor their name, and the only thing "smart" there might be "pets". I wouldn't give appointments if I wasn't planning to keep them; it is not good for the business. So, looking forward to (never) trying again! And of course, unfortunately my money for toys, treats, food, etc., for the spam of my dog's life will have to go somewhere else.

Well it serves me right... I should have read the reviews. I thought they would be professional groomers but I learned very quickly they are not. Apparently, my 2 year old maltese/shi tzu growled and tried to bit the groomer when she lunged at him to put a collar around his neck??? This was a surprise to me...... I was standing right there. When I suggested she try again the mouthy manager (so I guess she was) jumped in and made one excuse after another why they couldn’t groom my dog. My dog has been groomed several times and no one has ever has a problem with him. He is very meek and kind. I really should have asked what training and experience these two had. I wish I could give them no stars. It almost seemed like they didn’t want the business. Well that fine there’s lots of other places that do. I would not recommend taking you pet here nor the groomer Sam.

I have fish and lizards. For supplies, the prices can't be beat! The selection is pretty decent. However, I'm very mixed about buying live animals from them. I have purchased two Betta fish and they are doing well. I also bought 4 ghost shrimp. 2 are still alive and doing OK. My big caution was a mountain horned lizard I purchased about two years ago. In the store, it seemed relatively healthy, so I bought it and brought it home. I kept heating and humidity at the proper levels and fed it proper food. Within a week it had died. The vet said the lizard was sold to me sick, and they should have known. So, for supplies, I recommend them. Live pets, yes if just inexpensive fish.

The often have the product that I have trouble finding. That being said, prices are slightly more expensive and their staff are not as good with the animals as I would like. I am very picky about pets environment (especially parrots so they don't feather pick). I have had a parrot for 15 years, and had staff tell me blatantly wrong info, and disregard my corrections. When I advised them to change something in the parrot cage (for safety) they ignored me. That being said, I have had only good experiences in other departments. Their fish and reptile people were fantastic, extremely helpful and very knowledgeable. Overall, a decent place but not one I would shop at regularly.

I was very upset when I left this store today. I was in the isle where you buy collars. The "dog trainer" was recommending a steel prong collar for a 5 month old puppy who pulls when he walks. I came home and did a bit of research on the collars and they all say that they can be dangerous for the dog and painful and are not recommended for the average dog person. I think this person should not be recommending such a collar for a puppy. That is just cruel and this experience at the store today has upset me a lot and changed how I feel about this place. I guess I have to find another place to shop for dog supplies.

Luv this Pet Smart, always have everything I need to buy & then some Great selection & always good deals. Its amazing that it's still 1 of the places you can still actually take your furry pooch into the store. Especially with all these covid-19 restrictions. Hand sanitizer & shopping cart cleaner avail right @ the front when you walk in. No entry allowed without a mask enforcement, which is really comforting. Everyone really respecting the 6ft socially distancing rules. Feel very safe doing my shopping there, especially with all that's going on. Thank u to the staff @ Pet Smart 5

The selection of product in this store (Kenaston) is great. I came in to get crickets for my bearded dragon and I asked for 40. She got me 33 crickets and the cashier charged me for 46. The fish and reptile department seems a little neglected as we noticed dead fish in the tanks and the crickets didn't have food or water. When we were in the other aisles looking for product, no staff came to ask if we need help with anything. If you want good crickets, staff that know what they're talking about and ask if you need any help constantly, go to the Leila store. They care about everyone there

Thank you sooo much! I love my pets, I take great care of them and this place has almost all of, when it’s all in stock they have it all! I enjoy coming here. I did it all over the phone because online my check out wasn’t working. That’s ok because I got what I needed! My dragon will be super happy! Best verity of food! Most places only have Mealworms super worms and crickets.. this place has much more! I love it here and can’t wait till they open up the doors again. But please, keep safe and keep the animals safe.. they matter even though they don’t talk.

Went in to buy a fish for my girlfriend, i had no idea about the tank sizes and their respective fish type, so i go this associate with green-black hair streaks to ask some general questions and she obnoxiously started laughing and talking in a mean/rude tone, i just laughed and apologized about it that im sorry I didn't knew anything about fishes, she just ignores and starts laughing. Ruined my day, but some other associate helped me out, anyways meet my new betta companion, she's beautiful!!, Prepping her tank while she rests in there!

I will never step foot in here again, I understand the upkeep of multiple animals can be hard, but when it's your job to demonstrate proper animal care to your customers and you lack all knowledge on the species you have, it's very disappointing. Their fish section was polluted in Ich, they had birds with overgrown beaks, and hamsters that were attacking one another due to them being solitary animals that have been cohabbed. This store cares about money and not the animals actual well being, it's very disappointing! Wouldn't recommend

Love this location! I go here weekly for dog food/ treats / toys even grooming - staff are always friendly but never pushy - I love being able to shop without being harassed by sales people . Grooming staff are a little less friendly, but it's understandable : how are they supposed to know which dogs they can trust and which they can't! One of my two puppies was sassy getting her nails clipped and they turned her away , but were very kind about it. They also give free treats as samples which my Dogs love !

I went to your store today and the lady working went above and beyond for us. We are from out of town going to pick up a puppy from the airport and were upset because his plane was delayed and he was waiting a long time. She sympathized with us and told us her own story of knowing someone who used to work there and would play with the puppies through the crate. It made us feel 1000% times better and she even asked to see pictures of the puppy. Amazing service. Thankyou so much for turning our day around.

DO NOT TAKE YOUR DOG THERE FOR GROOMING! They injured my dog really bad The eye of the dog is full of blood and the vet told me that it need surgery because they damaged the dog eye! PLS PLS PLS. DO NOT TAKE YOUR DOG THERE they told me because it took longer than expected they would not charge me for the grooming ! Now I know why Those people are not professional at all and they do not love the animals at all trying to hide the injured they do to the animal got brought in!

Ive gone here on 4 seperate occasions and not once have I had a staff member approach me to see if I needed any assistance. Very bad customer service the location in st james is the same way. Its pretty pathetic that customers have to chase down employees for some assistance. I would be in the store for 30 min periods and still not one employee would ask me if I needed assistance. Even one star is a generous rating. The best one is in transcona great staff there.

I went to buy fishes from this place. I was so happy when i entered the place. But as soon as i went to fish section the rep. Incharge there was so rude. She didnt even ask me which one of them i would like to take it home. She just took it out. And told me that the one which i like i cant buy it. Thats means she is gonna tell me where i should spend my money. She might be expert but being rude piss me off. Never coming back to this place nor gonna recommend.

I am in tears..... after 6 hours my Sheltie looks like an Aussie. These are not qualified groomers, I was told after that the groomers may not understand all breeds. My Sheltie's pants have been completely shaved off and will NEVER grow back the same. I am at a complete loss for words and have learned my lesson. I will be taking my fur baby to a real professional. Pet Smart you should be truly ashamed.

Went to return an item and stood in line. Wen it was my turn the older lady told me she would take the next customer behind . Because it would take awhile to find my transaction history. U mm why? Isn't it first come first serve. She seemed very negative.and talked down to us. Not friendly and welcoming. Maybe she shouldn't be working the front. And should be stocking shelves. .. next time pet smart

The store was clean and organized. I like the selection of products both in the cat food (wet and dry) and litter. The cashier that I dealt with for a return was rude and not an attentive listen. I felt like I was bothering her and that the process was the worst possible thing. Other experiences with different cashiers have been good but the customer service could definitely be improved

Always love to peruse the aisles with my dog, who I think enjoys the 'shopping' experience WAYYYY more than I do Everyone is friendly & always willing to help, but never 'in your face' pushy. Items are usually well stocked & store is always clean & clutter free. Really enjoy the extra savings as a member as well. Definitely recommend this is your 'go to' pet supplies store!

The website wasn't working properly so we called to reserve some small bags of Kitty litter that were a great deal. When we got there, they had set aside bags that were twice the size of the ones on sale, and they were out of the ones on sale. Talked to the Manager and she gave us the giant bags for the sale price of the small bags. Count me as a satisfied customer!

What a refreshing change to meet staff who actually enjoy working . I talked to three staff member all of them were happy and full of advice . Even down to apologizing for taking winter items and putting them I storage. They went and retrieved the items and allowed me to try them on the puppy for fit size . So nice to meet people who appreciate what they are doing

Always like bringing my dog here to get supplies. They got a really good selection of dog food which is good to give my dog some variety. Toys and clothing are fun but always sold out fast. I guess people in the area really love their pets. Employees are always happy and really try to help. Not lazy and just give you the runaround as in other big box stores.

Really great products at great prices with friendly staff. I was looking for a specific product, Red Leaf Angus Beef dog food, and PetSmart was the only store that carries that food. My dog *loves* that food. The staff were very helpful and signed me up for the "PetSmart Treats" loyalty program which makes buying products here even cheaper! Win/win!

I will never go back there for grooming ever again. Kristin was rude to my dog and lacks customer service and created a concern to up sell private obedience training. My dog has had obedience training and I have taken her to 2 our groomers who said that my dog was perfectly fine and there was zero problems with her behaviour.

I was furious when I had just adopted one of their guenie pigs and found out they had sold me a guenie pig with ring worm and apparently after doing research about it this is not the first time they have done this I am completely and utterly disappointed with them I do not recommend you ever shop there

A bad review is not enough for the behaviour change of our dog after he was groomed here. If I can rewind time, I should not have brought my dog here. Do yourself a favor and listen to the negative review posted here. There is a reason why people are not happy with the grooming services here.

The most friendly staff greeted us upon entering the store & the environment is so refreshing! The store is very clean, organized & bright, everything area is labeled & there is just so much going on, it's like a wonderland for families like mine that are pet owners and lovers!

They have a wide variety of items and also different brand options of each item. Staff was quick to help and knowledgable. Prices seemed reasonable. Best part is giving the open pen bunnies, guinea pigs, and birds a pat. Love that these pet stores have cats from rescues!

My bf and I adopted our cat from here not too long ago and the experience was great! Some hiccups along the way with being shown the wrong cat the first time. But the staff made up for it and were just overall so helpful and made this moment for us even more special

Wonderful location! Darryl helped us find a good food for our cat to deal with her dandruff issues he was very knowledgeable and extremely helpful. It definitely showed that he cares about the well being of cats and gave me a much better view of PetSmart in general.

Nice place. Friendly reps. Have been going there for my betta fish, bought 2 fishes and alive for 1 year. I found they have more varieties of fishes than other stores. However the price has been increased for fishes, their food etc. Although I recommend this store.

I am a regular customer, employees are very knowledgeable, they take time to listen to you and provide valuable information. Your great experience starts right at the entrance with a bright welcome from the cashier. Great place if you love your pet.

Went to buy fish on multiple occasions, each time there were at least 2 or 3 dead fish in the tank. No thanks, I'll stick places that care for their fish as well as sell healthy ones. At least have the decency to remove the dead fish from the tank.

Brought in 2 cats for grooming. My cats were waiting in the same room with dogs. Definitely cats were stressed and scary. I was assured that I can go home and wait for phone call. On my way home I got a phone call and was informed that cats

Kenaston location only: my daughter and I went to see what varieties of goldfish they had in stock. While waiting to talk to the staff (she was with another customer) we checked out the fish tanks. There were five dead fish floating around

They gave my scared 5 month puppy 5 minutes to get used to them then said he's still scared so we won't take him. He needed like 20 minutes without me there to get used to them since it was his first grooming appointment and they wouldn't

Seems like so often when I go shopping in that store, they're not stocked adequately. I remember trying to get puppy food one time. How does a pet store run out of puppy food? They specialize in pet stuff ! Or the time I wanted to pick up

Unbelievably rude treatment by Kristin in the grooming salon. My dog has been getting nail trims and grooms at this location for over 2 year. She reached to look at her paw and my dog ever so slightly opened her mouth to her hand and she

Don't stand behind the products they sell, talked to customer support after the store offered a 75% discount which is great but beside the point. The guy on the phone proceeded to tell me that "it wasn't their product" similar to what

I always enjoy shopping there because of their great service and high quality products; however, I had poor experience with the grooming Service. I’ll keep shopping in PetSmart, but for grooming, I prefer to take my dog somewhere else

Just stopped in here for a few things as Petland has been either out of or low on stock for our usual products and they have an AMAZING selection and lower prices. We were asked by Darryl if we needed any assistance and he checked us

I brought my dog there today for grooming, although the grooming was great I was disappointed since I had paid nearly $100 for a bath, full haircut and their add on for "top dog plus" which is supposed to be a teeth cleaning, breath

Disappointing grooming service. They left a huge patch of fur on my dog’s chest. I asked for poodle feet that were not done. I would describe their service as dog shavers not groomers. Will hopefully be able to find a better groomer.

Jaime groomed my two "fur babies" yesterday and she did an absolutely amazing job! They have never looked better. Also, Kristen was so helpful and responsive to our every need. She couldn't have been nicer! We'll definitely be back.

I usually double-check the prices online. It is easy to find the products in the store. The store is clean and well organized. The cashier was super friendly. I'd like to see more offers on the product I buy: Cat dry food.

It's hard to find cat groomers, which is what first brought me to PetSmart. My experiences with Catherine (Empress location) and Manny (Kenaston location) have been so positive! Highly recommend PetSmart for cat grooming!

I live outside of Winnipeg and drive in to get dog food for my 2 dogs. Quite often they have only 1 bag or no bags of my dogs food. quite a pain when you drive over an hour to purchase it bi-weekly. Staff are friendly!

The head groomer Kristen is rude and ignorant. If she treats people this way you can imagine how she treats the animals in her care. I will never shop in this store again, as they condone having her as an employee.

I have usually enjoyed going here because I could find what I want, but now it seems their inventory isn't nearly as good. Decided that order from a different place online as at least I can do me the products.

We took our dog Max for a bath and nail trim. The staff were nice and were able to complete the appointment in a timely manner. The other products we purchased were in stock and the store was clean/organized.

Easy accessible location. The staff is very friendly and quick to be helpful. Large variety of pets and supplies. Isles are labeled well and easy to find what you are looking for. Clean and spacious store.

Today I left Maya my 5 month old dog at petsmart for grooming. After 15 minutes, I got a call from them " come and pick Maya up please she is biting us we can't do anything " They are not qualified. …

Employee with red hair and facial piercings in fish department was really rude and just generally condescending. Not helpful just thinks they're better than you. Petsmart's not worth it, go to Petland.

Hard to find an employee to assist you to the things that you are looking for, it’s a huge place and really hard to find stuff. But when you find an employee they will help and direct you perfectly.

Great place for supplies, food etc. Their pricing and return policy are always competitive. Be careful if buying live fish from them, make sure you quarantine them before adding to your aquarium.

Waited in line due to some pricing issue on a Halloween costume price reduction. Cashier was great as he apologized for the delay and provided me a discount on my sale. Great customer service.

Good overall just needs a better selection of live fish. Also should stop selling colour injected fish, and fish that get very large eg. Common pleco, tinfoil barb , Bala sharks, Oscar's ect.

Great store, huge product selection, very clean store, large variety of cat litter, toy, food options to name a few. Friendly, knowledgeable staff, great experience, highly recommend.

One of the staff said ok that we can left the store while grooming getting done, but they called us after 5 mins saying we are not allow to leave! Train your staff better for policy!

There was very little stock for what I was looking for for my Beta fish. Overall, I found the store to have limited supply. I could not find a staff person in the floor to help me.

I buy all my pets stuff there including my fish tank supplies. We also have a GS pup who getting some training there. Its the best for service and always find what im looking for.

Went in for a fish and girl was so knowledgeable..was nice not to have everyone pass you to everyone else lol prices are a bit much for dog toys ect..only reason I have a 4 not 5

My experience was extremely positive – the staff was very friendly and knowledgeable. The grooming of my puppy “Midas” was just as I had wanted. I would recommend to others!

Most of their staff are great, but we couldn't get our pet groomed on our appointment time. They avoided cutting his matts. The groomer they sent us to was a long ways away.

Petsmart is always a good place to go for pet supplies. They are friendly and helpful. We do not have issues often, but when they do arise, they are quick to resolve them.

The coupon system is not working correctly. I had a coupon for dog food, for some reason the store system could not read it and in the end I did not receive a discount.

The only place that I know which carries the Nutrience food that both my dogs will eat. Always only 1 cashier open though so sometimes a bit of a line to checkout.

Love this PetSmart! I come here regularly for my pet supplies. Staff are friendly and helpful, store is clean and well organized, grooming salon is also great!

It was a great experience. I will recommend your company to friends and family. We are in love with our new kitten. Bless you and enjoy your day!

Brought my senior dog to get her nails trimmed today and had an amazing experience, they were so good with her! Such friendly and amazing staff!

The store was great. They had good selection and pricing. Staff was friendly and helpful. Will definitely make this my pet go to store.

Very friendly and caring staff. Took our two 80 lbs dogs and weren't afraid at all! Goes to show the experience the staff have!

Mila was so nice with my puppy, it was her first time she was so happy. Than you for made her first experience the best!

Fabulous, friendly staff. I love taking my puppers here. They all know her and treat her very well. Love this store.

Lauren was so helpful we just adopted our puppy and she pointed us in the right direction!

Great service amazing how they work with your Pet! Over allll very satisfied …

Awsome dog grooming and great prices on everything. I highly recommend Pet Smart

Anju was so very helpful and very pleasant and was a delight to be her customer

Good place for my pet food ie cricket and meal worms for our bearded dragon

The staff are so nice and helpful. Some stuff is over priced.

Good for pet supply’s but very few staff

Great selection, great customer service.

Great customer service, easy returns.

Loads of options and helpful staff.

Stock available. Cashier friendly