I have never owned a pet until now. Adopted a pitt and, at least, lab mix. She's around 50 lbs. and they're estimating she's 3 years old. Great temperament and she was completely house-trained. She didn't even let me finish putting the first blanket in her crate and she walked under me and laid down and has been at home ever since. This was my first time doing the professional grooming thing. WE are members of total care so we got a discount on grooming. Got the add on for the calming shampoo and the great conditioner and nail buffing and stuff. And, she got a bandana. She gets excited with people, cause she was a Stray and just loves discovering everything with a pac/family. In total its was around 65 dollars before the discount. Geat value!!!!!! Got calming treats, bogo 50% off! And, of course some toys. The staff in the store was super helpful and eager to get me answers. The associate came and found me to give me an answer and suggestion. He was in the fish section. Now, for Celeste, the groomer..... FROM THE DOOR, she radiated positive, friendly energy. She was confident and comfortable around the dogs. She met our baby and let her get a sense of her sense, spoke to her and started building the rapport right away. She answered my questions without hesitation. She had a "tlc-giver" vibe. Often. I've experienced, people in these positions are super dismissive and only working a job for money this definitely requires a love for it. Our baby didn't have a problem at all and didn't put up a fuss going with Celeste. She looked and smells amazing and she wasn't anxious. She was smiling and hype. She was about to fall asleep in the car though. Celeste gave a great vine and I can tell our baby likes her. Book her! I'm definitely gonna try the camp and training for socialization. I'm excited......can't lie I was nervous. Get total care! It's totally worth it. Her checkup is next week at the hospital at petco. I have points and credits built up again and will get some vaccinations and treatments for her, on top of my $15 montly credit. And, discounts..... These are living beings that you chose....be responsible and take care of your furbaby to your fullest ability!

This is my 2nd review, third visit, and this time I was disappointed and dissatisfied. I scheduled my puppy for her first haircut 2 days ago and the stylist refused to do it. The person doing an intake was trying to talk me out of it when I dropped her off and when her stylist arrived she also told me that I should wait. No good reason other than she might be scared. That is the purpose of getting her groomed so she can be table trained and learned how to get groomed. This same stylist who refused to do it was the one who originally told me to bring her in at 6 months for a cut and I did. They charged me for the cut, I noticed it and had then they had to remove it. When I brought my puppy in, they had some sort of meeting, so I think the stylist did a rush job. I also think they told me she needed to wait simply because they did not want to deal with it. I asked for the hair on her face to be given the Teddy bear shape. They didn’t do that. She looked frazzled when i picked her up. I ended up taking her to a groomer at Central Bark in Brookhaven who did what I asked… cut her hair! They noticed at Central Bark that her ears were not clean, they did not remove her ear hair, and her nails were not clean or trimmed properly. So guess what I had to pay again to get her taken care of. If you want to see the job done right go over to see her before and after pics on my review at Central Bark Brookhaven Keep in mind her before pic was after an $80+ grooming session at this petco the day before. I also have a video showing how well she did. Sorry I had to leave this review but I spent too much correcting their job.

If you love ❤️ your dog please, I beg you. Do not take dog here. The doctor cut my dog open and stapled her together. The charge for spading was 1,500.00. I asked them, why didn’t you use stitches. They said staples were good enough. No medicine to keep my baby calm. She came home but one later the staples came a lose. We told them, they said she is ok. She kept on her cone. They said show another picture. I did. Then they said bring her back to the Petco/Vetco They said this time we will stitch her, and use glue. But they lied. More staples. Tacky work, plus a drain hanging out. $500.00 more. No calming medicine two days later. She had a bowel movement and her intestines came out. We live 45 minutes away. They said bring her. I was at work, my wife panicked my sons, daughter, and wife had to sit and watch my dog die slow. Her name was Belle. She was a Cane Corso. We brought her to the hospital and they said that it was a 50/50 chance for her to live. They told use if we wanted them to try to fix her it would cost $600.00 more. We decided that she was in to much pain, and enough was enough. They were very cold hearted. They told us that we had 5 minutes to decide what we were going to do. They charged us again $380.00 to euthanize her. The pain my dog had in her eyes. Thinking that she was going home. Not knowing she would not come back home to our family, because of these money hungry fake doctor wanna b. This was a horrible experience. They all had smirks on their faces. Petco is bad for the community. I’m

Don’t take your pets here for grooming. I had a bad experience with grooming here about 8 months ago, but figured it was time to give it another shot since this location is so convenient. Dropped my dog off at 2pm. The groomer did not confirm my phone number, ask what style haircut I wanted, or confirm my pet was up to date on vaccinations. By 6pm I hadn’t received a call that my dog was ready so I called the salon to check on him. No answer. I drove up there thinking maybe they didn’t have the right number since he didn’t bother to ask. When I arrived, I was told my dog hadn’t even had his hair cut yet, and it would be another 30 minutes. So I guess my dog was just sitting there crated for four hours??? Why even bother with appointment times if you’re not getting to a 2pm appt until 6:30? I came back 30 minutes later to get my dog and naturally the haircut isn’t great. That’s understandable, I’m not expecting a work of art from the Petco… but compounded with the other issues, we will not be returning. I would recommend everyone else who cares about their pets take their business elsewhere too. I don’t blame any individual groomers or team members. This is clearly a corporate issue with overbooking appointments, overworking and underpaying groomers, and not providing adequate training.

Highly upset. Took my dog to get groomed yesterday and realized how different he looked. After picking him up, I came to terms that I would have to deal with his face until it grows back out but once I got home and started to examine him a little more, it was even worse! He was supposed to get a puppy trim but came back home with a CHOP. The groomer even explained what the puppy trim consisted of, explained that a trim does NOT remove length but this wasn’t even a cut, it was a CHOP! The face is terrible and his tail was even cut. This is sad. I’m extremely upset. He first went to the groomer Renqiue and she did an AMAZING job. This second time Ms. Renqiue was not available so I let Selene trim him and that is simply what it was supposed to be. Please see the pictures of my little Teddy . What he looked like before and what he looks like now. I never do reviews but I can’t help this.

This trip at this particular Petco was nothing short of a waste and poor customer service. Better management is needed. Although this item has been worn and returned with visible pet hair, this item was scanned in as “Ready for pickup” with an entire part of the costume missing! I traveled more than 40 minutes to pick this costume up and the lack of customer service I encountered was just distasteful. Instead of traveling this way, I could have traveled in the opposite direction to get the costume. Please treat your costumers better and don’t mislead them. After asking if I could receive a discount due to paying for something I would not receive, I was told that I would have to return the item and come back tomorrow. That is utterly ridiculous.

I took my dog Big man to them for the first time this weekend and compared to other vets I’ve taken him to in the past I had a GREAT experience with vetco. From the check in until it was time for payment, everything was smooth. His veterinarian was EXTREMELY informative and answered all my questions. I don’t usually do reviews but this customer service was superb! They were gentle with my dog and considerate of my feeling as a dog mom. I’ve already scheduled his next appointment with them and we are so happy to call them our vet home now. Also thanks to the young lady at the front desk on 10/21 for being so patient with me as I didn’t come prepared and also thank you for applying all coupons available to me

I’m no longer taking my dogs here for grooming. When I dropped them off, I specifically requested for one of my dogs ears to be plucked to avoid irritation and infection. They’d previously cut the hair in her ears low which cause water to soak and sit in her ear and caused an infection. When I picked my dogs up, they did the same thing, cut the hair in her ears lower. They didn’t wash her face, there’s still brown marks from her tears and around her mouth and they cut her ears unevenly. It looks like they focused on my boy and rushed on my girl. I honestly shouldn’t have paid for her cut, but I don’t even get to see the details until I got them home.

If you had to go to VetCo, go to the Decatur location. The Edgewood location staff is extremely unprofessional and unhelpful. We called about a simple refund and was asked why are we asking this question. We asked the staff if they could give us a centralized customer service number and he said they did not have one. When we went to Decatur they they provided us with the customer service number and also called on our behalf and did their best to resolve our situation. The staff at Decatur was friendly, caring, and genuinely helpful. If you had to use vetco, I would highly recommend going there instead of the edgewood location.

Today like many days I waited in line patiently , no problem. The cashier I had was very kind and welcoming to Every guest she had before me. I get up to her and she suddenly has a terribly cold disposition . No welcomings like every previous customer , I spent $100 my money is just as good as anybody else . Not 1 Hello, not a word during transaction , but she was so warm and kind to her previous customers .she barely made eye contact . I’ve been here many times and that had to be the rudest encounter of them all and incredibly awkward . I guess my color didn’t warrant just as good service.

They shouldn’t call their vet clinic affordable vet care. They are more expensive than most places but more stubborn and unhelpful. I wasted my whole morning to end up not getting any care for my dog. It shouldn’t be $200 for a gland expression and some ointment. I’m waiting for the false advertising class action. Rest of the store is great though understaffed. The veterinary department is trash even compared to over Vetcos where I’ve receive the exact same service. They don’t care about your pet. They care about the money. AVOID.

I hate to leave a bad review, but the Vetco is extremely unhelpful.Instead send you emails so you can save tracks of what’s going with your pet, they will call you and when you go there, someone else will tell you something different. Every business I know send email so there is no miscommunication. I asked multiple times if I could have an email explaining to me the results of my cats $804 bill , and I never have an answer. They don’t care about how clients fell. I left over there extremely confused and dissatisfied.

VETCO IS HORRIBLE. Don't waste your time or money. Employees are bitter. They gossip about your pet from grooming, vet to training. Recently a rep lied about my pet needing medication. When I confirmed he had the meds they recommended, I was told he needed additional meds to be seen. I cancelled his appt. and have not looked back. Go to a vet that takes the time to learn about your pet. This chain just wants money and it shows through the mistreatment of their customers and pets.

They took my fish and I’m grateful considering my tank had broken due to a winter flood. But they could have been more compassionate by perhaps giving me a credit for fish that were large and could sell for a good amount based on their size and age alone. This is the Petco I frequent but the reality is they’re a large chain so I get it. But I’m grateful all the same. Automated responses are horrible for businesses comes across as insensitive.

PLEASE DO NOT GET YOUR PET GROOMED HERE! I just left petco after dropping my yorkie off. She returned to me with all of her hair removed and is shaking and limping. The people working would not let me see her till AFTER I paid and once I saw her they told me that there is nothing they can do. My dog was obviously harmed here. She has no fur left and is shaking in this weather. Please do not come here if you love your pets.

I noticed spots on my dog and realized she had been clipped down to her skin. And in the middle of these two spots, was a long straight scab. This could only have been done with clippers. When I brought the dog in and showed them, the supervisor and the groomer maintained there’s no way the clippers did that. However, only something like clippers could remove a whole patch of hair and nick the skin. I’ll never go back.

Came in 6 minutes late and the nurse came out at 8:49 about 10 minutes later saying I need to reschedule or find another vetco like sandy springs, Or I will have a long wait. I decided to wait because my puppy was so sick and she seemed annoyed. Three minutes later I was called back and a different nurse took care of me. I feel that vetco don’t really have any compassion and all animals is just number.

Hakeem did a great job grooming my dog! I know my dog gets scared getting groomed and being away from me in an unfamiliar place, so I was very pleasantly surprised when I saw Hakeem walking my dog back and his tail was wagging hard before he saw me! I will be coming back to Hakeem for future groomings, the grooming staff of this petco did a great job. My dog looks great.

This Petco has always been very clean and smells amazing. Some locations have an awful smell from the animals inside. It's always clean! And the staff here are so friendly and helpful. Any questions I have, no matter how many, are always answered. The pets are always taken very good care of and they cages and tanks are always clean and neat.

Incredibly slow aquarium department. Fish are always poorly taken care of, lots of dead bodies in the water. Always takes me 30 or more minutes, always have to ask 5 different people to help. And they always have a poor attitude. Today I just ended up leaving. At this point it makes more sense just to drive further to go somewhere else.

Forest and Hakeem(I hope I’m getting that 2nd name right) are great! Forest is very attentive and definitely respects the personal space of my unpredictable dog. Kai is normally terrified and cries LOUDLY at a groomer/vet but she only trembled a bit. A massive improvement and shows me she’s comfortable here. Definitely coming back!

As always, Phil came back absolutely stunning You guys do such a wonderful job with her! She had some gnarly nails on her back paws, which were very sensitive. As a vet clinic employee, I really really appreciate that she was listened to and it was not attempted for the safety of Phil and the employee. …

This is the worst spot ever. I had made an appointment for my beautiful dog. The man is looking at my dog with disgust. He didn't want to help with the grooming or bathe. Calling my dog aggressive. She was just walking around smelling the floor. The customer service was awful. No one greeted me. I will not return.

Always a great experience. PetCo Groomers are the best! Never disappointed! I book my appointments on-line, however, when I show up for drop off they always check you in, confirm your appoint, info, services your getting done. I feel 100% comfortable w/peace of mind that my sweet girl is in good hands.

Customer service was nonexistent. 90 percent of the fish had ich. They were trying go sell a Haitian anemone as a 60 dollar long tentacle anemone. I love shopping at petco but this experience and condition of saltwater tanks was a grave disappointment

I took my dog to the groomers and it was a HORRIBLE experience. I explained and showed them a photo of how I wanted her hair cut. She had thick hair. They did this and also cut off her long eyelashes. They stated I had to request for her to

This is a great place to go if you want to wait for assistance for 10+ minutes while the only employee not working the register stands there and chats with coworkers the entire time. As soon as I walked to the aquarium area, the employees

We were not given Ben the opportunity to see the vet today examining Stan, who is a wonderful friendly dog. The nurse escorted us to the examination room. Spent at least 10 minutes going over prices that she suggest which total $400 when

I booked a grooming appointment for my toy poodle, Cachita and I didn’t choose a specific groomer, but I got Celeste. This was my first time getting her groomed and the end results were gorgeous m. It’s 4 days later and she still smells

Doesn’t look like my dog was trimmed at all. I asked for 1/2 of her hair shaved down and David just did her face barely shaping the outsides of her face. Didn’t cut down the tail. Wasted $70 dollars. Just buy a razor and do it yourself.

The cashiers here are really nice and friendly, but I saw a groomer grooming a dog in a very cruel way. Speaking from experience (I groom my long coat dog at home) what she was doing was cruel and unnessecary. It looked like the dog

Don't use the groomer here, they just do poor work. Picked up my dog today, they failed to give her a full wash (she's a small dog, about 20 pounds). Waste of time and money (it took 3 hours for them to not fully wash a small dog).

I called and asked about pricing for grooming my dog, including additional fees for matting. I was told it would be $90 for the grooming and an additional $15 for every 7 minutes of getting out the matting. When I arrived for the

Everyone was super helpful and nice. Groomers are the best. 1 of my dogs don't like being touched near her face. And can get stressed out easy. These guys worked their magic. She enjoyed her visit. They both enjoyed their visit.

Fantastic staff, very knowledgeable in all things puppy! They were able to get me started and answered all my questions! I'm so happy to have them so close to me! I was able to get outfits, toys, feeding supplies and her kennel.

This is where I take my dog Skyler for grooming. Once there I was given a complete brake down of Skyler's grooming and charges (no hidden fees). This is where I'll be taking her. Hats off to Petco!! Loved the experience.

The store on Edgewood is always so clean and nice. I absolutely love the services that my dog Mocha's groomer Selene provides. She is always so pleasant and did an excellent job trimming my dog.

I will wait to give my full review until after I speak with management. However, my grooming experience with this location cost me a hefty emergency vet treatment to save my dogs life.

Yay! Super clean store, fun music, helpful staff & they totally let their people have all the fun hair colors. Ok now I gotta find excuses to come back to this area more often. …

It was my puppies first grooming. The groomer was AWESOME! (Latayna)She was personable and very professional. Made us feel at ease. My fur baby looked spectacular when all finished

Their grooming is wonderful they’re very good with the animals. My dogs were fine. They didn’t seem upset or anything after the grooming. And they did a great job.

Nate is awesome and very helpful in the fish shop. He picked out the perfect Tetras for us. He listened and was very happy to help us. Ask for Nate. …

The staff was eager to help. We bought one parakeet, had one at home. The one we picked is very friendly. Happy people are what we are!!

My baby had a terrible experience. She was left with swollen eyes and light sensitivity. I have to take her to the vet.

Good place (I use it for dog grooming services only) & the employees in that area are very friendly and helpful.

Thank you David for the outstanding work you do. I really do appreciate everyone for being so courteous.

Grooming : My puppy was dropped off at 3pm. At 730, I still had not heard anything about

Always provide great service and excellent care. Thanks to the staff and DR. Golden

Lifeline adoption! Found Dash a home after he had been sheltered 15 months.

Our dogs love Wholehearted kibble and treats. Store staff are always great.