My dog and I both love coming in for a grooming refresh with Theresa. My dog is a rescue so his first initial sessions were rough. He'd bite, thrash, growl—it's taken work. Theresa was so patient with him as he got used to getting the spa treatment. Now, he wags his tail whenever we walk in and his tail really gets going when he sees Theresa. It took a minute to find a style that suited him and Theresa was very gracious in the experimentation. Nowadays, we've nailed his style: bell bottoms with long pigtails and a feathered tail. He loves getting a treat for good behavior at checkout and even struts with eye glances at strangers when we head home (seriously, look at the photos). Theresa's also vigilant in offering whatever seasonal special/scent is available. Going to the groomer is always a fun experience for us. Employee numbers usually run low so I'd recommend coming in with a more relaxed temperament; extend some grace to fellow workers, please! We're going on 3 years as loyal customers and I'm grateful Theresa invested in a relationship with my dog.

Teddy and I enjoy shopping at this local Petco. They have exactly what we need and the customer service is excellent. Yaritza is usually there to check us out and never fails to spoil Ted with some treats! The only reason I am taking away a star is due to the location. This store is located next to an Ace Hardware which apparently staffs employees who think it’s okay to harass Petco’s customers. I have had a couple encounters that simply did not make me feel welcomed in the building. I’d be happy to address the issue with management, but until then I am going to be going to Kriser’s (above and beyond customer service and no one harassing you or your pet). Here’s a pic of Teddy so y’all know what you’re missing ;)

Not a great source for aquarium needs. The "live" plants were decaying and turning to slime in their packages. There was no one working the register and I had to search for an employee to check me out. Shelves did not seem to be restocked. There were a nice variety of dog and cat options, but would not recommend this store beyond dog and cat supplies.

Very nice groom for my Porty. Priced reasonably. My dog has a chicken allergy and the staff there was extremely helpful and patient helping me go through ingredient lists. I also found out they have an app that can really help with finding the right products safe for any allergies a pet may have.

Came in a bit frantic trying to get a carrier for a malnourished stray cat we found. The team here was amazing and helped me get one so we could bring her safely to the vet. I wish I had gotten the woman’s name who helped me as she was so helpful and knowledgeable! We really appreciate you!

I just moved to Chicago recently and was in need of a groomer as the dog groomers closer to me continuously canceled on me numerous times. I’m incredibly happy with the full grooming experience at this location on N Orleans St. The groomers here are very sweet and diligent with my dog!

Great place as it is quite convenient in River North. And, if you need anything from Ace Hardware it is directly next door. Petco staff is always helpful to questions about my cat. And, even better is that parking is available and free with validation within either store.

Then ...if my scheduling was for 3 hours and I arrived later 15 min, what's the employees doing during 2:45 ? This is my question. The economy is very bad, but Petco dismissed clients. Congratulations. I will never come back.

Scam of a company. Horrible quality, overpriced, terrible service. I will never shop at petco again because of the awful experiences I've had at this location. Can't wait for chewy to put them out of business!

Got our labradoodle groomed and they did pretty much all we asked for, but some spots were missed and gave the feeling the service was a little rushed. The staff is extremely friendly.