Petstock Munno Para is a Pet supply store located at Shop 3/600 Main N Rd, Smithfield SA 5114, Australia. It has received 344 reviews with an average rating of 4.4 stars.
Monday | 9AM-6PM |
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Tuesday | 9AM-9PM |
Wednesday | 9AM-6PM |
Thursday | 9AM-5PM |
Friday | 10AM-5PM |
Saturday | 9AM-6PM |
Sunday | 9AM-6PM |
The address of Petstock Munno Para: Shop 3/600 Main N Rd, Smithfield SA 5114, Australia
Petstock Munno Para has 4.4 stars from 344 reviews
Pet supply store
"Get Service, workers are always willing to lend a hand or offer some advice"
"I went in to pay for my pet food and the lady that was on 23rd of march screamed at me to step back due to social distancing"
"If I could give zero I would, actually embarrassing I walk in with my client who so happens to have a disability"
"Friday 21st Jan, I was hesitant on entering into pet stock due to previous occasions with other stores where I've been left in tears or bullied"
"The staff has usually been friendly and very helpful"
Get Service, workers are always willing to lend a hand or offer some advice. However the price is a bit steep but overall has good variety of products. But the issue I have is around the fish. Admittedly I am an amateur aquarium manager and may not have done everything absolutely correct, but I did make sure to google as many things as I could to ensure that I knew what needed to be done. Saying this, I successfully acclimated my fish into the new tank following the specific instructions that many forums said to follow on google. I was extremely disappointed that after only 20 days, the fish that I had purchased unfortunately died. This caused me an immense amount of heartbreak and trauma, as a result of this death in the family, I have decided to retire from fish keeping for the current time being. This may eventually change when I become more prepared and knowledgeable regarding fish keeping. I would like to thank the staff at PETstock Munno Para for assisting me in this dream that I had to become a professional aquarium manager.
I went in to pay for my pet food and the lady that was on 23rd of march screamed at me to step back due to social distancing. "1.5 metres step away", she screamed and i had a trolley with my son in it facing the other customer so i was definitely a safe distance away. I was about 2 metres away. I felt like she was enjoying the attention she was drawing to herself. And then when i went to pay, she yelled at me again to "step back!" But i couldn't reach the eftpos machine to pay. I tried to explain that i couldnt reach the machine and she got on her earpiece to staff to come assist and clean the counter. I understand the panic but she was so rude and made every other customer uneasy aswell. This is the reason people are panicking. I will never come back.
If I could give zero I would, actually embarrassing I walk in with my client who so happens to have a disability. Two of the staff, ladies no less saw my client sucking her thumb and stimming pointed in her direction getting the other worker's attention and laughed at her I'm appalled seriously your gonna be making fun of someone stimming because she's excited to be in your store disgusting behaviour you should be ashamed of yourselves don't worry I got one of your name tags (pip) and ps definitely won't be bringing her back here we would much prefer the ladies at pet barn that actually embrace who she is and have gotten to know her for the great individual she is.
Friday 21st Jan, I was hesitant on entering into pet stock due to previous occasions with other stores where I've been left in tears or bullied. But I decided to go in, I'm so glad I did I would like to give a massive thankyou to Andrea, Pippa & Kerryn they all made me feel welcomed & safe. These 3 ladies were very kind, helpful & very professional. I was treated with respect, these 3 ladies are a great asset to this business the management should be very proud that these 3 ladies who went out of there way for there customers with absolutely no discrimination. Well done .I highly recommend pet stock .
The staff has usually been friendly and very helpful. Until last Friday I went to get some fish, there were 2 loaches I wanted both in separate tanks the young man put 1 in the bag but when he went to get the other no one could find it. The young man went and got help a woman had a look at the tank and said no cant find it. I said it was in there cause 4 of us seen it, she said well I can't put it out of thin air can I. I thought that was really rude so I took my 1 loach bought it and left.
I have given pet stock my correct address petstock have given the delivery side the wrong address I was originally told delivery Monday then ut changed to Tuesday then it changed to Wednesday.. not very good at all..they stuff u around even tho they quick to money but not deliver it clearly stays same day delivery wich today is my 3rd business day waiting..I can't go out even tho I need to.thanks u lot I'll b purchasing else where from now on
While I love the shop and the staff and the products and the service I'm a little annoyed that I was encouraged to use the online service for items I buy frequently. Yes I understand I get a discount but it takes almost 2 weeks to recieve your order and I had to go to the store to buy extra while I waited for the longest delivery Iv had in years.. Until the service improves please stop getting customers to use it.
I came her very sad last week hopeing to pat a kitten, there was no kittens which was absolutely heart breaking. They did however have a whole bunch of dumb looking fish which reminded me how much better it is to be a human than a fish... i mean those guys havent even got eye lids. I left the store in a much better mood, thank you PETstock Attached picture of a cat 'not fish'
Very helpful staff! Had good knowledge of their products & anticipated our needs for future travelling with our little Toy Poodle, Bailey, who behaved himself very well (thankfully) while we were in the store at Munno Para shops at Smithfield in SA. Highly recommended!! We'll be back for more treats, & advice for sure! Well done!! Thanks from Sue & Darryl & Bailey xxx
Bought 2 infra red heat lamps with shrouds a couple of days ago. One lamp failed within minutes of starting. The other is still working fine after 2 full days. Trying to get a warranty replacement was like pulling teeth. Staff shouldn't labour the point when they are talking to someone who had been designing and manufacturing infrared heaters for 20 years.
I purchased lots of fabulous pet stuff including a 15kg bag of Royal Canin last week so this week I had $20 off my $42 pet food purchase. I noticed this week you were offering a bucket with a dry food purchase but I've got heaps now. I wonder when you'll have bucket again with purchase ... The girls at Petstock know their stuff. This is heaps good indeed.
It is a little more expensive to shop here compared to other pet supplies stores nearby but it's all good quality and has an extensive range so makes up for the slight price rise. I pay $25 for three tubs of medium crickets here compared to $19 a bit farther down the road but they do seem to live longer and theres also more crickets in the tubs.
Thankyou soooo much for helping me today with my dog Mocha getting her fitted with a new harness and lead. The Young man and lady helping us today extremely helpful and patient with mocha, (she gets a bit excited.) Highly recommended, so pleased with the service and recommendations Thanks again guys will be back for some more treats soon.!
I was in desperate need for a specific filter for my tank. I called Petstock, Munno Para, had an amazing young lady named Erin help me. Erin went absolutely above and beyond to help me, and she did so with a happy heart and a smile. Outstanding customer service. Outstanding young lady, I can not thank her enough, Thank you again,
Always really helpful staff here & usually have just what you need. We needed products to clean off the smell of cat pee from outside our front door + deter the cat or cats from coming back. The products recommended have worked! So far, so good!! Worst smell ever inside our front hallway...yuk!! Now gone! Thanks Pet Stock!!
I love this shop very much friendly and cheerful and very helpful. However this morning felt a bit brushed off by a blonde girl who was on this morning , anyways probably upset about something. Anyways still would give them 5 star i won't judge whole store based on one bad experience. Highly recommended …
I would like to tell everyone I bought Anubis on large pieces of wood a couple of days ago now 2 of my tanks are in quarantine as it had fish lice and a other fish fungi infection and I have lost about 13 fish which would of been over $200 off fish when I told then they didn't ever care so please just be careful please
This store is extraordinary. The staff are way above what one would expect from a pet supply store. Its a bit like visiting Adelaide Zoo!! Their knowledge is way above what Ive experienced from other suppliers. So I dont shop elsewhere. And I get to experience other animals too!! 10 stars lol xx
The workers are very friendly and extra helpful .if you don't know what you're doing with an exclusive animal they will guide you through set up to food and any requirement they need.If you have any general enquiries they can and will help you in any way.top notch place
Hi team wondering why you stopped supplying Mini Beasts? Pisces are way smaller containers are a little cheaper but they just don't have enough critters in. I'm going through these containers way too fast. So either get back Mini Beasts or you won't be seeing me again.
Friendly helpful staff on the floor. My regular petstock stop is Parafield and im always please, from instore purchases. Online purchases and click and collect speeds. Commutative team makes any problem solving easily fixed. Wide range of products available.
Very poor customer service just walks away from serving me, to put her nose in another employees business and says nothing,a big thanks to the young lady with a snake around her neck who served me u showed the older staff member how it's done!!
The ladies were very helpful and knew what they were doing. My dog sat calmly whilst her nails were being clipped . Very friendly staff. We also bought a new collar and some liver paste for the Kong and a bag of pigs ears. A great selection.
Always had bad service and found the store to be a bit dirty compared to the rest. Obviously pet stock brand has always been overpriced compared to many competitors you definately do have a wider stock range.
Friendly staff, big and spacious stores selling many pet products like food, cage etc. They even sell fighting fish, snakes and bearded dragon. We always get our pet stuff from here. Ample parking area.
The loyalty program is really good, especially when buying expensive raw dog mince & high quality dog biscuits for a dog with sensitive skin. it definately helps. The staff are really nice also.
Who was the genius that decided to put the heavy bags of kitty litter up the front of the store at the near end of the aisle? Love it, love it, love it. Thank you, thank you, thank you.☺
Always good customer service with a clean and tidy store. I've had to point out that a product scanned the incorrect price once, and they fixed it without too much drama.
Staff that are always willing to help and give advice or find someone who will give customers great advice. Always appreciate your friendliness and kindness. Thank you.
Best place for crickets and woodies,mealworms there always fresh aswell not like other petstores in the north,highly recommend this place good choice of reptiles aswell
I think some of the stock is limited didn't have any small pet carriers so left empty handed. But we have bought goldfish and supplies from there and were very happy
I have encountered friendly staff and reasonable prices on my multiple visits to munno para petstock. I will shop here again and I do reccomend it.
"Price match promise" (Unless we just plain don't feel like it in which case this promise is worth about as much as the paper it's written on)
Great service Specially Erin she remembered us from the first visit and the puppies Professional, passionate, has a great knowledge Thank you
Extremely helpful staff. Love the reward program - they even carry the big dog food out to your car for you - now that's customer service
Very friendly, helpful and knowledgeable. Even carried our purchase to the car for us. Would recommend for sure. Thanks Petstock …
The Munno para store in not as large as the Hollywood store. It still has a very extensive range of pet products & very helpful staff.
Don't know why there aloud to sell snakes I live locally and have to go to Parafield been happening for 12 months worst store in sa
Had to get bedding for my two dogs , freindly costumer service and they actually take you there to make sure you get what you need.
Really helpful and knowledgble staff we adopted our first kitten there and will always go back to adopt again and purchase food etc
I love this store!!!! Staff are always willing to help, nothing is too much trouble for them. Great variety of pet products …
Good rang, staff know their stuff and willing to help. Resonable pricing and staff happy to get the snakes out for my kids to hold
Prices are high on some items but the staff a very friendly and helpful and their animals appear to be very well cared for.
Best experience yet. Very friendly helpful team. Answered every question and squashed all doubts regarding my purchase.
Good service and well stocked but some of the customers could learn how to be patient and wait to be served bogans
Helpful and friendly staff. Great service. Community minded offering cheap microchipping for pets on occasion.
They had a great range of products and the staff were very helpful and knowledgeable. Definitely worth a look.
Great staff that actually care about the animals they sell. Very informative and took time to explain so much.
Product range not as extensive as other suburban stores but other than that no problem good helpful staff
Always friendly service. Fish tanks are well looked after and you never know what doggo you might meet.
Fast friendly service. Had all needed for my cat and other cat supplies I hadn't seen, so good variety
Love the variety of pet toys my dog loves the squeeky ones and the staff are very friendly …
Can't thank the staff enough for helping me out this afternoon. Great store and super helpful.
Have a great range of stock, they had everything I needed and friendly staff highly recommend
Great friendly staff and large ranges of products. Loyalty card is a plus for discounts.
Well stocked store and friendly helpful staff. Covid compliant with easy parking.... :)
Great place to shop for all your pet needs can't complain the service is next to none.
Friendly staff and a good range of stock. Always buy my dogs essentials from here
Had a wonderful experience there and had to swap an item with no problems at all
Great customer service and advice. More expensive than other pet stores though
The staff are happy and willing to help.... variety of stock... great prices
Great range of products. Great prices, friendly staff always happy to help
Best place to get live foods. Always in stock. Love the staff, so helpful
Very friendly staff and great service. Take my for baby the to wash him
I mainly go for the dog wash. Good place for pet food, toys and treats
Great, friendly service every time I go here :) thanks guys well done
Best variety of dog treats. Great store with friendly, helpful staff.
Always friendly and knowledgeable staff. Great spot for pet stores.
Best friendly service and great range of products at a good price
Great service, friendly staff, has a good variety of stock.
Good place if you want crickets... more fish would be nice.
Customer service was good but their stock a bit expensive
Staff were very helpful, friendly and knowledgeable .
Very friendly Staff and great selection of Products.
Great rang, terrific staff.
Good service and products
Very helpful staff
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