Got awful service from this place. I ordered a pizza to be delivered. After almost 2 hours of waiting (30 minutes passed the time it was supposed to arrive) I made numerous attempts to call. They all went straight to hold, and left me there. At one point I was on hold for over 10 minutes. They never picked up. Eventually a friend drove me to the store to pick it up. We were met with indifference. Without even an apology, they told me they only have one driver for delivery. I get that it's a tough situation to be in, buy their attitude about the whole situation was "just deal with it". They then proceeded to double charge my credit card, and I had to remind them to remove the charge that included a delivery fee. When they saw I didn't leave a tip (why would I, I got awful service and had to pick it up myself) their indifference turned to flat out rudeness, and the woman at the counter turned her back to me as I tried to talk to yet, and walked away. To top it all off, one of the pizzas I ordered was already starting to get cold. Awful experience, awful pizza place, do not recommend ordering from them ever.

This location and Tchoupitoulas are by far horrible. If you want dry pizza because it’s been in the oven too long visit those locations. My kids LOVEEE pizza from Pizza Hut, and literally every time I order from this location and tchoupitoulas they RARELY EAT IT. I even notice it doesn’t taste as good as the Vets location! It’s sad that I have to drive way to Metairie to get perfect baked cheesy pizza. I say all that to say, if you want pizza that’s baked to perfection, that when you bite into your pizza you can see the cheese coming from it - visit the location on Veterans. Also, might I add it seems that your staff need to be retrained on the following: 1) how to cut pizza 2) how to proportionally put your toppings on the pizza 3) how long pizzas should be in oven Won’t be back to either locations, it’s literally a waste of money!

I hate to do this because I never had a problem with this location before, but the pizza I ordered on 02/01/2020 was the worst I ever had from any pizza place in my life. It was old, cold, dry and had a rock in it that chip my tooth as if it was dropped on the grown before it was delivered. I had to feed it to the dogs, it was so bad. I guess I can take them off my schedule because I ordered once or twice a month from them before but not any more. Ok it's 2023 now and I gave them another try. They need to just close down. They will never be as good as they used to be. They forgot a whole pizza this time and won't even answer the phone when I call about it. They answer to take orders and then hang up if you not making an order.

I ordered Pizza Hut delivered last night. I didn't get everything I had ordered & paid for. I tried calling the local store many times & nobody would answer my calls. I finally reached a call center somewhere & the employee there said I would have to call the corporate office - which has an automated message saying I would have to send a message on line. Basically, Pizza Hut completely dropped the ball & it appeared that nobody there cared or was willing to make their mistake right. Have been a loyal, long-time Pizza Hut customer. I will NEVER order anything from Pizza Hut again. Terrible customer service all the way around!

Very unfriendly customer service. I walked in yesterday (October 23rd) around 3PM to pick up an order - one older male employee walked right by me without a greeting and two other ladies had their back turned to the door. When I said I was there to pick up an order I heard a collective groan as if it were an inconvenience for them to do their actual jobs. They looked utterly irritated to complete the transaction, and seemed relieved when I left the store. I will never do business at this location ever again, and as I look back on this exchange I regret not cancelling the order then and there.

I said after the terrible food the first time I ordered from here that I would never go back again but unfortunately I did. This time the pizza was cold right out of the warmer thing they hold it in until you pick it up. I was also charged 3 extra dollars the next day for a 10 dollar order that was completed and paid for online. The receipt also said 10.95. Still haven’t received a call as to why even after I complained. I’m pretty sure they put in their own tip. Just spend a couple of more dollars and buy local because this location is trash. Complete trash.

My son made a $50 dollars order at 7pm on 8/2/20. The pizza never arrived. Call the store several times and was hung up on twice. Finally spoke to someone and was told the store was close. After several more attempts was lied to again saying they only had one driver and the order would be there in 6 minutes. After 2 hours and 23 minutes no pizza. This could have been easier fixed by making this order carry out. Incompetent staff and bad attitudes. I will be disputing the charges to my credit card and will never order again for pizza hut on Claiborne Ave

I will not ever order from this location again. There been numerous times I had delivery issues with Pizza Hut. For instances, my delivery arrive way over an hour from the delivery time. I was given the wrong order and the food was cold. I have called to complaint and Management wasn't accommodating. Management would offer you a credit for less than what you paid for your order if you choose to cancel and wouldn't offer anything else. The Owner need to close this location or replace staff. I am ordering from only Dominos Pizza at the point.

This was the worst pizza I have ever had from any restaurant. The expected delivery time increased by 30 minutes after I placed my order .... Which I would not have placed the order had I known that. It took 1:45 to arrive and when it did it was ice cold. The oil had started to congeal into fat and was disgusting. When I attempted to eat a slice to try it I discovered the pizza had not been cut co completely. At this point we just threw the pizza away. I plan to email or call the location for a refund.

I went through the trouble of placing an order online and it wasn’t until after it was placed that they told me they can’t deliver to me, I’m literally 1.4 miles away from this store, a 5- minute drive. To be clear, it’s not an employee issues, it’s a corporate issue. Change this policy and I will no longer think Pizza Hut sucks. Also it seems like a racist/classist policy bc of where my address is located. Like I said, change the policy and maybe I won’t think Pizza Hut is racist or classist.

I called the store at 301 Carrollton Ave. and asked to speak to the manager about a charge on my debit card she did not give her name ask me to hold on and hung up on me all I wanted was my money back because the person she say ordered the pizza never received it the total was $18.87 just wanted my money back bad customer service when I called back and asked to speak to the manager they said she was going for the day but I will be calling back on tomorrow to get my money

DO NOT buy the P'Zone. It is god awful. It was undercooked. The Italian Sausage was like big chunks of dog food. Hardly any pepperoni. And the dough was greasy and doughy. Someone needs to figure out the right preparation temperature because it was nearly raw. Also the clerk tried to charge me extra for sauce for the wings. I didn't get sauce on the wings so I asked for the sauce on the side. She said there was a charge for that. Hmmmmm. Very bad meal. REFUND PLEASE!

It smelled of sewerage when you walked in. The cook was chatting on her cell phone (on speaker) while she made food. And someone was yelling at 2 other employees in the back for just standing around instead of washing dishes. Employees generally lacked professionalism. That was all in the few minutes it took me to pay for my order. The cheese sticks were gross when I got them home (they just tasted "off"). Not a good experience overall.

I had placed an order online and waited 30 mins before coming to pick it up. I had curb side pick up so I called to have my food brought out and no one answered. I waited 5 mins before going in and was ignored by every single person for 15 mins. Finally someone came to help and it turns out my food was just sitting in the heater the whole time while waiting for someone to help me. They also were declining calls .

Never again will I order from this establishment. Food was hard, and it looks as if they mixed old pizza toppings in the pasta. Found black olives and banana peppers in the ALFREDO sauce. The pizza looked burnt and old toppings were used. Plus they took the delivery fee and tip to a three party and didn't fulfill the whole order. Called numerous of times to this location. They just pick up and hang up.

Just like a pizza should be , Thank you!!! Today I picked up a pizza from this location and when I got home it was still hot and so good. I wish that all the uptown New Orleans locations was like this one. I usually get delivery but the pizza hut that delivers in my area sucks so from now on when I want a pizza I will just have to drive to this location and get my order thanks again loved i

Went to pick up an order the order was wrong, OK, waiting on the correct order . setting waiting on the order water dripping from the ceiling hitting our clothes told the manger what was going on he was very Dis respect he had the Nerves to say move the chair. That's not our job to move the chair, like we now that it rains in there. He could have handle the problem better then that.

We had one of the worst ordering/delivery experiences at this location. I was honestly so ticked off that I put a complaint in the next morning. Their general manager called me back the next day at 7:00 p.m. while we were having dinner so I didn't answer the phone. I tried calling him back the next day, he wasn't in and I left a message. Never got a response back.

I order often from childrens hospital my order is usually correct and fresh and the driver is always nice I just wish they would deliver to my floor being my child is sick it's hard to go to them. I love there pizza over dominos but I have to dominos a little because they deliver to me no problem, and always talk to my daughter 15 months she loves there attention.

There delivery driver's are theiving D.A.N.'s my friends daughter orderd and I told the driver that I didn't even know she ordered so he told me that the price was $28.88 so I was tipping him $11 but I found out that the order was only $18.88 so that even little b**** got away with over a $20 tip looks like it's just a bunch of garbage over there all of them

Driver refused to deliver to the hospital even after the phone operator said he would I offered to even pay more but he said no he wasn’t doing it. I explained that I just had a major surgery and my husband could meet him downstairs at the bank entrance so he didn’t have to come inside but he said no Sounds like Some one wanted free pizza on my wallet

Would give 0 stars if I could. Over an hour and a half waiting for pizza that has been “out for delivery”. Couldn’t get through to the store without the call center transferring me and the person on the other end would offer no information other than the driver has left with your food. Will never order from there again and will be requesting a refund.

This is for most the worst Pizza Hut I have ever been to in my life. The Female cashier threated to fight me in the fat male cook was very rude and calling me out of my name. The cashier in the photo step from behind the Counter to engage in a physical altercation with me I had to run out of the store I need to speak to management immediately

This place will call you after placing an order that an item is unavailable. I asked to substitute, and they said they would. After waiting for 30 min. They refunded my order and did not notify me about it. Worse customer service and communication. They will act like they can't hear you on the phone and hang up on you. So disrespectful.

They literally had EVERY PART of my order wrong. The driver drove away without giving me the soda I ordered (Dr Pepper) I said to put mushrooms and sausage on my pizza, and it ONLY had sausage. I ordered boneless garlic parmesan chicken bites, and got BONED BUFFALO WINGS!!!!! Literally not a single thing was correct. Trash.

I ordered pizza for my kids dinner and the money was taken off my card and they never delivered it ...I do not have a car so now my kids do t have dinner. I am a mom so I thought I could get a break.....but not only am I fixing dinner but I am loosing money too ...I will never order anything from them ever again.

everytime i go to this Pizza Hut this one lady gives a problem every time . A short dark skinned women , has a attitude everytime , doesn’t speak when you walk through the door and talk to you like like your nothing , doesn’t apologize when she gets the order wrong. Bad customer service . Will never go back .

TRASH! Pizza literally had a handful of ingredients tossed on it, when I asked the staff what happened their response was "That's the way the oven is set, it makes the meat run off..if I make another one it'll look the same SORRY"! The customer service was awful! DO NOT ORDER ANYTHING FROM THIS LOCATION EVER!

Once again I got terrible service from this Pizza Hut. By "terrible" I mean no service at all. They didn't bring my pizza for like the 3rd time. I've been sitting on hold for the past half hour and my pizza should've been here 3 hours ago. I will never order from here again and suggest you stay far far away

I gave this Pizza Hut a 3 star because of past experiences. My last order was great because they've partnered with Door Dash for deliveries which sped up the delivery time. The pizza's at this location are always great, I've never had a problem with my order it was just the delivery time was so slow.

The manager had a nasty attitude . Claim she couldnt take my pizza hit book it coupons even though ive went to the same location and used them before. Just real unproffessional couldnt even come talk to me face to face sent one of her employees just to tell me she said we are not taking them . Ha ok

This is ridiculous. I been out on hold 3 times 12 to 15 at a time. Plus I never got my food and they just hung up my last call back after 32 minutes. They are unprofessional and taking people money. Worst service ever. I never had to leave a review before but this is sad. Nevet again keep the money.

The worst pizza hut in New Orleans. I ordered 3 large pizzas a 2liter and last for dessert I ordered a cinnAbon. 2 hours later #1pizza that was delivered with the cinnAbon. If that wasn't bad enough I called the same pizza Hut to get our pizza but now they tell me that they're closed.

Delivery was not available to my work address, which is right across the street from the restaurant. It just seemed easy to just go pick it up. Also, the cashier was amazing! She was very nice and quick to help me with my order, even as it was close to closing time for the crew.

I placed my order at 9:33am to be delivered to my staff at 11:45am. food did not arrive until 1:30pm.
Service
Delivery
Meal type
Lunch
Price per person
$50–100
Food: 3
Service: 1
Recommended dishes
Meat Lovers Pizza, Pepperoni Pizza

Worst staff. No one accountable for any mistakes and refuse to resolve any issues. I know names of those who didnt want to do their jobs and would rather lie from the beginning of the situation than to admit their faults. Corporate will be contacted with those names.

I ordered my pizza online and the Pizza Hut is only 5 minutes away. When I picked it up it seemed warm but not very. When I got home and opened the box the pizza was uncooked. Only the crust was a bit brown and the middle was mushy and uncooked. I just threw it out.

Hadn't ordered from this location before and won't ever again. The delivery was supposed to be forty-five minutes. It took them two hours and fifteen minutes. My pizza was a simple pepperoni. The pizza tasted sour and the crust was horrible. No refund was offered.

I was very disappointed I never received my order it was placed at 645pm was supposed to be delivered at 845pm I called at 915pm to find out my order was canceled they said they tried to call which I NEVER NEVER RECEIVED A PHONE CALL that was very unprofessional

I ordered a large thin crust, pepperoni pizza and bread sticks. I was delivered a hand tossed pepperoni, sausage and banana pepper pizza and cheesey bread sticks. I called and was told I would be refunded. I was not. Give me the credit you promised.

I was on my way home and my sister asked me to pick up a pizza for her. I had never been to this location nor seen it tucked away on Claiborne. Google lead me right to it. Anyway, she enjoyed her pizza and I told her the customer service was great.

My 6 year old love pizza. I love pizza hut. I always gets the wings crispy and they are so good at this location. Those girls over there know how to cook.
Service
Take out
Meal type
Dinner
Price per person
$20–30

Worst place to order pizza. The first time I ordered here they game me a completely wrong order. And now I try and give them a second chance and I have spent 30 minutes on hold. Apparently no one knows how to answer a phone.

I ordered a 20 oz pepsi, a large original pan pizza and an order if cinnabon mini rolls for delivery and my order never arrived. I submitted an issue and never received a response nor a refund of my total order $36.38.

Pizza absolutely horrible and obviously undercooked.I also ordered Cinnabon’s and those were undercooked as well.Staff is also rude and I called and no one ever got back to me .Never ordering from here again !

Absolutely terrible. Not only was the pizza 15 minutes later than pick up time, but they also deliberately made pizza after pizza before mine. I definitely do not recommend carrying out at this pizza hut.

Terrible delivery times, poor tasting ingredients, food not made to order, and cold pizza is fine the second day not when you first get it. Don't bother ordering from here, it is NOT money well spent!

Long story short I will never eat Pizza Hut again if it has to come from this location. Their employees are exceptionally rude and I wouldn't trust them to make my food without spitting in it.

Literally the worst service I've ever encountered. This is the worst Pizza Hut I've ever been to. It's like they specialize in being dumb af. Never order from here if you want good pizza.

I ordered a large pizza and requested no pork and still they placed pork on it. They hung up in my face and had an attitude when i asked for my money back ill never order from here again

TERRIBLE LOCATION!!!!! 1 pizza arrived smashed on the side, 1 pizza was completely wrong and our personal size got smashed on top. Waited on hold and no one ever got back to me.

Truly excellent pizza and terrific prices. Delivery is spotty, but only because they are so popular and under resourced. (Labor shortages nationwide.) Get yours as a carryout!!

The customer service is horrible. My last two orders were missing food that I paid for and I was given a hard time about my hard earned money. I will no longer be a customer.

They couldn't find the order I had placed for pickup and told me it would be ready in a few minutes. After 20 minutes they located my food, by which time it was cold and dry.

Always order from this location, the manager Ann was very pleasant and professional!!! If you have any issues she will surely provide to you with excellent customer service!

I love pizza hut. But the pizza I got from here was thrown together and very salty. I'm wondering if it was a 2 day old pizza. Whoever made it didn't want to work that day.

Pizza was never delivered. After being hung up on 10 times I finally got through to be told, "we're closed now, sorry." Do not order from this company. Straight up thieves.

I like pizza hut but this one is so trash, don't even bother. Greasiest pie I've ever received + the toppings were wrong. Maybe clean the pans out every once and a while?

This location is horrible! The staff is young and they don’t take time with your order. My pizza wasn’t cut right and tossed all over the box, toppings were everywhere!

Never received my order kept calling no one answer the phone I usually order from them once a week never had this problem before not ordering pizza from them anymore.

Not the friendliest place, but they were quick. I hadn't had a P'zone in forever and remember them a lot better than what I ended up with. Won't do that again

They have a tendency to just ignore/cancel delivery orders without notification. Not worth trying to get food delivered from this location in my experience

Never really order pizza from anywhere because it's usually a let down. This pizza Hut proved me wrong by providing a fast and delicious order. Thank you!

Thank you for taking my order a minute before closed. I didn't realize how late it was. You made my night, you made my birthday and you made my new year!

Ordered online, said pick up was ready. Showed up and they said another 20 minutes. Garbage service wasting people's time. No one wearing gloves either.

wrong pizzas were delivered. we told the driver who said he would contact the store. heard nothing after that. will probably go back to dominos.

This happened twice. We placed an order, it never showed up. We called the store, and got hung up on multiple times. Unbelievably poor service.

Made an online order. Ordered a 2 liter with our food and the driver left it at the store. He said he was coming back with it and never did

I don't think I have ever experienced so many incompetent employees in one business. I don't understand how this pizza hut is still open.

They keep you on hold too long and when you call they back they may answer but they will hang up on you I would never go to that store...

i tried in vain to correct my order but was told to call back. however that does not correct what i wanted t change on my future orders.

Didn't even get my pizza and I was charged. Go to the south carrollton Pizza Hut because these employees don't have it together at all.

This pizza hut is one of the better ones. Our pizza is always done well and have had good delivery times/experiences with them.

Got a box dinner and the center of the pan pizza is not cooked all the way. And they didn’t have frosting for cinnamon sticks.

Seems reading what is on the screen is a challenge. I always have to get my orders remade because of it. A real let down.

Order at 6:16pm receive at 8:00 pm , 45min to 55min it come cold do to the kids I except pizza only because of the kids

ORDERED HAND TOSSED CRUST CAME ON THIN AND CRISPY AND SAUCE AND CHEESE CAME ONLY HALF WAY TO THE EDGE !!! TERRIBLE

This location needs new staff ASAP. Every single time I've ordered from here there was a problem with the food.

This will be the last time because there are always rude and never and I mean never get the orders right !

Most recently I never received my pizza, and in general they're always at least 45 minutes to deliver.

Live less than a mile from the store. Has been over two hours. Restaurant will not answer phone call.

Everytime I order from this location, the pizza is phenomenal. The customer service is great as well

My order was cancelled and I never received my food. No explanation was given. Highly unsatisfied!

Waited over 2 hours for a pizza for it to be delivered cold........do not order delivery from here

Both pizzas were undercooked and doughy as well as the extra order of wings were the wrong flavor

Do not complain if they get your order wrong. They will throw ranch dip on your car. True story.

NOTHING JUST KEEP WHAT YOU ALL ARE DOING.I LOVE THE SERVICE,I LOVE EVERYTHING ABOUT PIZZA HUT.

I ordered at 307 PM and it was finally delivered at 440 PM. Unacceptable, for the second time.

the pizza was ready before the time it said it would be ready. No waiting in line. Very good.

Order is always wrong and they take forever to fix it. Staff is rude. 0/10 do not recommend

The person who helped me had a mask around her chin and the cook wasn’t wearing one at all.

Gave me the worst food poisoning of my life, all after messing up several orders in a row.

This location sucks. They haven't gotten my order right once after three different tries.

I’ll never order from dominos again Pizza Hut the best and always served hot and fresh

I will never tell my friends and family about this rude restaurant the people was rude

Great service. Pizza was hot and ready and the server greeted me by my first name

This Pizza Hut location is operating as if Mayor Cantrell is running it herself.

Poor customer service. Wrong order. No tamper stickers on anything. Never again.

Always a pleasure. Everytime I go there there is nicest & such excellent staff.

Pizzas had sauce on it even though I said no sauce and the food was cold.