Beware of delivery drivers from this location. this weekend me and the kid I watch ordered a pizza to a house that I house sit. Saturday night I order a pizza and the driver was having trouble with the pinpad machine at the door. The payment went through and the driver tried to leave in a hurry. I asked him did it go through and asked for confirmation that the payment went through and the driver confirmed. I asked for a receipt and he printed her one and left.This is where the trouble starts. Next day We order again. The kid I watch answers the door to pay and gets berated by the delivery driver. He was asking for the receipt for the order from the previous day and the kid informed him that the house sitter (me) was the one that had it. Hearing this I come down and he changes his attitude says everything is fine. I step out of the delivery drivers view, BUT I can still hear the interactions. The kid tries to pay and the delivery driver goes hold on, 1, 2 or 3 for my delivery what level tip . Before the I get a chance to let my kid know I have a cash tip for the driver, the driver gets the NASTIEST attitude. Raised his voice at the kid and goes ''0$? Thanks for the 0$? tip Thank you so much for the 0$ tip'' and hands the kid the machine to pay. I make myself visible to driver and he turns away to grab the order. Despite the fact that we were both in front of him, he put our drinks/dips on the ground in front of us instead of handing it to us and looked right at me while doing so. He was also upset that the kid had to insert the card instead of tapping . And asked for us to tap despite us telling him tap isn't set up on that card. He grabbed the card out of the kids hand and tapped it against the machine and said you guys dont have money. There's no money on your card. I just wanted him gone at that point so I used a card that had tap on it And he left. A few hours later the kid I watch comes to see me and brings me the phone and I hear a Pizza Pizza worker yelling at him on the phone saying we never payed for the pizza yesterday. I grab the phone and let them know that I am the adult present and to speak to me. The person on the phone was speaking over me insisting to speak to the kid and not me until I re-iterated that they were speaking to a child and to tell me what happened. The person on the phone was named Mozzy or Mazzi he wasnt really clear. I let them know that I was under the impression that the payment went through because, A- I got a receipt and B- the driver confirmed. I ended up being the one offering solutions/customer service to the person on the phone believe it or not. I let them know that I would check my account information tomorrow (Monday) Because the bank the first pizza was payed for posts all transactions made over the weekend on monday. so if nothings posted I will take the time out of my day to fix a mistake I did not cause. (didnt word it like this over the phone was much kinder and understanding but this situation escalated within the last 30 minutes). In the middle of writing this review I hear a knock at the door. Both the delivery drivers showed up at my door with 2 receipts. 1 receipt from yesterdays transaction and another receipt that belonged to a different customer. We let them know that we spoke to who we assumed was the store manager and told them what the worker at the store and we had agreed upon. They did not listen. they kept insisting that we didnt pay and they had a receipt. The owner of the house was present and they spoke. While they were speaking I decided to call the store and let them know that their workers are at our house despite the conversation we had on the phone a bit earlier because it was clear they had gone rogue. seriously unsafe for so many reasons. However, when I called the stores number the drivers phone rang. He forwarded the calls to his own phone. we confronted him about it and all he did was smile. I will escalate this matter up to the head office and include the recordings we have of the drivers as well as avoid this location like the plague.
Service
Delivery
Meal type
Dinner
Price per person
$30–40
Food: 1
Service: 1
Atmosphere: 1

The old man working there is completely disrespectful, unprofessional, and racist. He caused a scene for no reason at all. He is very rude and shouldnt be working there at all. Please get rid of him ASAP, or else you wont have any business because of him. You have just lost a customer. He was the one who served us and cleary saw us order and pay for the pizza. 20 minutes after i went to pick it up he said he wants to see my receipt and wasnt giving my pizza to me even thought he was the one who served me literally 20 minutes ago. He then started to raise his voice saying bring in your receipt. We told him why do you need the receipt when you clearly saw me and served me. He then give us 3 sauces that we didnt ask for, and when we said thats not what we wanted he lied and said thats what we told him. He is VERY, VERY unprofessional get rid of him.

I went to this store, spent 32$ on 20 wings and asked for a 2nd box to split them up to be able to leave some at my son's job at an outdoor rink. I was refused a box because of inventory regulations. I offered to buy an extra single serving of fries to get a box and was still refused the proper size box I needed.(These boxes can't cost that much!!!) Ok. I accept that even though I don't agree. So I get home and start eating the wings, after I left some on a car napkin for my son to enjoy. Half done, I find not 1, but 2 hairs right on the wings. Very gross and, frankly unacceptable. I will not be going back to this location.
Service
Take out
Meal type
Dinner
Price per person
$30–40
Food: 2
Service: 1
Atmosphere: 1

I would like to give this Portabello location a BIG . Every time my wife and I show up to this location, we are never disappointed. It is good to see because there are other locations that just operate sooo poorly. You can tell that this location follows its guidelines to a T! No need for photos as we all know this is not gourmet pizza, but this location lives up to the expectations and standards.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 4
Atmosphere: 3
Parking space
Plenty of parking
Parking options
Free parking lot

You call this a pepperoni with CHEESE??? I I don't know where is it but I don't see it. I told the the women and she said there is cheese and I have to pay. I am so mad and the only thing the headquarters told of was we can go back to replace our 2x large pizza or give us $10 back for my order. Now 7:10 pm at my kids need to eat. I will never ever order from there again and trust me I will tell everyone about their attitude, rudeness to us. Are you kidding me $10 For my order. I am so mad

Do not go to this location. The amount of times I've seen staff and customers wandering around without masks on is shocking. Additionally they now charge you a dollar extra for a squirt of hot sauce on any of their slices - which was free before the pandemic. To top it all off they are incapable of adding your slice to your online bill because of some corporate idiocy. Go somewhere like little Caesars it's cheaper, just as good and even at their slowest about as fast as this place.

Not happy. Ordered from them this evening and not only did the driver request a tip after I added one to the bill in pre-order but the pizza was not delivered in a tamper proof box so we had to throw it out. I don't trust these guys anymore. They won't even give me a refund. I've ordered plenty from them before but this is first time I've been truly disappointed.

I’m sad to say this is the last time I buy pizza here. I ordered the M walk-in special and it was completely butchered. I asked to add 6 cheese and a bit of extra sauce. There’s a layer of cheese missing. This tasted horrible and was missing cheese. I’m so disappointed.
Service
Take out
Meal type
Dinner

I honestly don’t know where to start , rude rude rude , I’ve never encountered such customer service. Not only they’re rude they won’t even admit to their rudeness and bad behaviour. I won’t be stepping into that store ever again.
Service
Take out
Meal type
Dinner
Price per person
$50–60

If you're looking for an inexpensive quick meal, Pizza Pizza will not disappoint. Don't expect artisan pizza at this price. It's quick, cheap, and OK pizza. The staff is super friendly and there's a variety of options on the menu. The value and service is a 4 star but the pizza is just good, not great.

The senior couple owns the pizza pizza and they never stop impressing us with the presentation and the taste. Best pizza pizza in orleans ❤️
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

Always nice and friendly staff. You must however order the ( Pan Pizza ) aka Super crust. It actually really good and doesn't taste like cardboard! Excellent value but only vome in medium size. Don't let the people on the phone tell you they don't have it. Cause they do!

I just grabbed a slice from there. Horrible! Slice was hot but the top was uncooked pepperoni was barely even cooked even though the pizza was hot. Just disgusting.
Service
Dine in
Meal type
Lunch
Food: 1
Service: 1
Atmosphere: 1

My son loved them till the gave me some bull and but I had zero loyalty credit. But yet on my app said 6.79. Most of the time as well are pizza would be thin crust when we ordered sick. Told them that and customer service was a joke. Never going back

Staff allowed us to celebrate my kid's birthday there. There were 10 kids and we brought our own fruits, drinks and dessert and they didn't complain that we were not allowed or loud. This location is spacious and pizzas were ready within 15 minutes.

Perfect! I have Celiac and told the people working here and even heard the owner remind his staff about it to make sure my gluten free pizza didn’t have a spec or spectre of wheat on it - as me eating even a crumb of wheat is like drinking

The Pizza was nice and also the staff. The only thing I noticed the staff all have long uncombed hair and they need haircut. Not good to food business. I hope the manager take action.. thanks
Service
Take out
Meal type
Dinner

Paid $30 for a xl pizza. I don't know what's going on but you have to use a microscope to find topping. Please stop ripping off in the name of pandemic. You didn't get affected by the pandemic, not only that you had better business during

Last week I ordered a pizza by phone, they asked how I was paying and I said with cash. When the delivery person arrived I paid and asked for the change and he said he didn’t have any. He then tells I need to pay on my card. I only had my

I have never been to a pizza pizza in my life and I got to say it doesn't taste like that sandpaper that everyone keeps saying that it tastes like. The only problems I had was they could have put more toppings on and there was barely any

Best Pizza Pizza in all of Ottawa! They really care about their customers and their pizzas have always been delicious. Love the selection and the variety
Service
Dine in
Food: 5
Service: 5
Atmosphere: 5

I have never had a bad experience with Pizza Pizza, however this time the pizza was burnt and tasted like cardboard. The fried items taste the exact same, probably because they use the same oil for each product. Wouldn't return.

Today's pizza was amazing, si delicious. No I was not hungry but it was well made and very well distributed and the taste was yummy! Thanks to Arian who made it with love
Food: 5
Service: 3
Atmosphere: 3

The pizza pizza on portobello & Innes always has the best service. I've gone to other locations in Orleans & was often left disappointed, but never at this location! Super friendly & helpful staff! Keep up the good work!

One of the better Pizza Pizza locations.Good deals, friendly service and free WI-FI. It's a clean establishment with clean washrooms and lots of seating space. We didn't have to wait too long for our order as well.

All good. I love pizza pizza.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5

This is the best cheese bread i have from pizza pizza. Impressed
Food: 5
Service: 5
Atmosphere: 5

Terrible customer service. Wouldn't give me my ORDERED sauce with my fried pickles. Sneezed while making pizza. Yuck!

Awful employee service I came in for pick up after order via Uber, the lady at the front said she never

Typically fast food pizza. Not a bad price for a walk in xlarge special $9.99.