Buyer Beware – Nightmare Experience with Prio Auto Sales I recently purchased a car from Prio Auto Sales and regret every moment of it. Less than two months after driving off the lot, the vehicle suffered a catastrophic engine failure, leaving me with a hefty repair bill and a sour taste in my mouth. When I reached out to the Manager, Naz, hoping for some understanding and assistance, I was met with a shocking response. According to Naz, they wash their hands of any responsibility beyond a mere 30 days. This is unacceptable, especially considering the car was purportedly "safetied and checked" before sale. Clearly, their idea of safety and quality assurance is nothing more than a façade. What's even more disturbing is that Naz openly admitted during our phone conversation that they do everything they can to get cars safetied and sold. This admission raises serious questions about the dealership's ethics and practices. It's not just a case of bad luck – it's a deliberate attempt to pass off subpar vehicles onto unsuspecting customers. Now, I find myself faced with a staggering $6,000 bill for a full engine replacement. It's outrageous that they can peddle defective cars with no accountability for the consequences. To anyone considering a purchase from Prio Auto Sales , I strongly urge you to think twice. This dealership preys on unsuspecting buyers. Save yourself the headache, heartache, and financial burden – take your business elsewhere. Consider this a heartfelt warning: steer clear of Prio Auto Sales unless you want to end up with a lemon and an empty wallet.

All I have to say is that Jessica blew every expectation I have had out of the water. She worked countless hours working with banks to get my approval. She jumped through hoops and made what I thought was impossible, actually happen. I had worked with 2 other used car dealerships prior to going to Prio and none of them listened to me or my needs. I was looking for a hatch because the large trunk (kids and toys, strollers etc) but the other dealers were showing me coupes and small sedans completely ignoring my request to have a hatchback. Jessica came on a test drive with me. I’m not going to lie, we may have gotten lost while driving around but it was a very fun experience that allowed me to chat with jessica about what has been going on, what I’m looking for etc. she even bought me a coffee (how sweet?!) Anyways all this to say, jessica and the Prio team did everything they could to get me exactly what I needed and what I wanted. They were professional, caring, courteous and every other good quality. They did everything so fast knowing that I was on a bit of a time crunch. I appreciate everything each person in that dealership has done for me. This is my second car with Prio and I couldn’t be happier with my experience so thank you jessica and Thank you @Prio team

I had a fantastic experience at Prio Auto, and I couldn't be happier with the service I received. From the moment I walked in, Bobby, our salesperson, was incredibly knowledgeable and trustworthy. He took the time to understand our needs and found us the perfect car. What really stood out was the exceptional service provided by Sam, the finance guy. He worked tirelessly to secure us an amazing interest rate, going above and beyond to make our financing process smooth and affordable. Prio Auto is not just a dealership; it's a place where customer satisfaction is their top priority. I highly recommend this dealership, especially if you want a great car-buying experience with professionals like Bobby and Sam who truly care about their customers' needs. Thank you, Prio Auto, for making our car purchase a memorable and enjoyable experience!

I would use two words to describe Prio Auto Sales, especially Terell, the sales rep I dealt with: friendly, and professional. Terell delivered or over-delivered on all his promises in a timely manner. I was buying a 10 year old car that appeared to be in good shape, but given its age I had a few concerns. Terell arranged for the car to be delivered to my mechanic to check out, and then addressed all of the items my he noted. I had one small problem after I took delivery of the car which they addressed right away. Terell was always friendly and responsive to my questions and a pleasure to work with. I dealt briefly with a few other Prio staff, including the driver who delivered the car to my mechanic, the service manager and the receptionist. All were friendly and helpful. Overall my experience with Prio was very positive.

This business shouldn't be legal. They are liars, cheats and crooks. Not accredited with the Better Business Bureau. I've read countless horror stories from people who have done business with them, I should of done better research before entangling myself with these low lives. I purchased a car specifically to fit the rims and tires I already owned. They lied to me, my tires didn't fit. The car came with the engine light on and needing an oil change. They sent me to a dealership then said I went to the wrong place. Almost screwed them over too. My license plate fell off in the driveway.... It's endless. I will also be contacting the Better Business Bureau like so many others have. I will also tell everyone I know to run from this establishment.

Honest review: I recently bought a car from them (SAFETIED), it has rusty rotors, faulty coils and spark plugs. I spent 400 dollars on this car so far. I asked them to give me the services done for safety, however, I didn’t get any service summary yet (after 3 month!!!) Above note are in addition to the delays and false promises they gave for the delivery date of the vehicle (another story for that). Pros: They have friendly environment and good communication, when you go for purchasing the vehicle. The test drive time is good and long enough. Overall, please be careful when you are buying a used vehicle from this dealer as you may end up paying money for safety/ non-safety related parts. Thank you and all the best,

They tried selling me a 2016 Acura ILX base model in august 2023 claiming it was “fully loaded”, car had winter tires on in the summer and interior was horrible as if it was not taken care of, I got the same car but the A-Spec version with less kilometres and same year for the same price, as I expressed my concerns about the car to the salesman he kept pushing me to look at different cars that he knew were out of my budget, I’m not saying this entire dealership is bad but I suggest always looking for better options no matter how far it is from you.

Unfortunately, they only care before they close the sale. This is the SECOND TIME I asked for a proper detailing, and I got my car in a worse condition with a sticky grease all over my car (wasn’t there before). When I asked the manager Saeed what is this? he said it’s the standard cleaning. See attached for their “standards”. Wouldn’t recommend, make sure the car you buy is in good shape, because it probably won’t be in a better shape with their 30-day warranty. PS: it is very cheap to offer keychains for a 5 star review, i should have known

Quite pathetic and salty management that gets gas lightened very easily if you call them out for there overpriced vehicles and if you ask them to revise it and give you a fair price they'll have all the answers to justify there prices. Moreover, If there is any potential buyer that wants to buy a vehicle from them please do your full due diligence before approaching them just don't fall for useless financing options for the sake of lower payments do your all home work before approaching any dealership.

Joshua was excellent to work with! BUT at this point I don't believe the car was prepped other that vacuumed, if even that. The tires were way under pressure, all around. There was very little windshield washer fluid. The gas tank was at about a 1/4 full. The oil looked clean though but, I wonder if they changed the filter as well. No documentation provided re safety check. These are not serious issues per se, but an indication of their business practices.

Terell provided my family and I with outstanding service that went above and beyond our expectations. With every step of the process, he made sure that we were up to date and aware of what was happening. He showed us various options that fit our criteria, and ultimately worked with us to single out the best choice for what we needed. Truly exceptional experience all around and I would highly recommend to anyone looking for a new car to ask for Terell.

Wow we made the purchase within 45min, without any plan without any prior research! Was only there for Costco, and thought to pop into the shop and take a look. Right away was drawn to a Merc; test drive; signed. They have good stock, and are professional, quick, and friendly. The only regret was that there was no wiggle room for discount. That aches me a little. Go give a try. You might right away dump your garbage Toyota and get a Merc home!

Although circumstances changed, our experience was very professional right from the start. Prio was very quick at responding, polite and understanding of our situation. We did not end up purchasing a vehicle at the end, but we have recommended them to others and will be dealing with them in the future. It’s hard to find this kind of business anymore. Top notch service.

All their cars are in very good shape. Mr. Terrell is very professional and honest. Everything in the deal was clear from the first moment, no hiden charges nor administrative fees. You pay only what you see in the ad (unlike other agents). Very much recommended if you are looking to have a car representing the best value of the money you are going to pay.

What a terrible shady place. I bought a car from them and not even a month later the transmission broke. Upon calling them they refused to do anything about it or even hear me out, they said nothing could be done. It cost me 8k to replace the transmission on an already overpriced car. I Will not be returning there and wouldn’t suggest anyone else to do so.

I just purchased my second vehicle from Prio with all the ease and professionalism as the first time. What makes them great is their ability to find the right vehicle for your needs and provide a buying process that is smooth and specific to your needs. I believe they stand by their vehicles and that I can trust them. Thanks Danny.

I was definitely able to find what I was looking for at this dealership. Within days Sam had gotten me an approval and I had a car in my hand in two weeks. Well with in my budget. He was very resourceful and straight to the point too. He was interested in me, the buyer and found me exactly what I was looking for. I am satisfied.

I had and continue to have a fantastic experience at this dealership! The exceptional service, along with a professional atmosphere, sets it apart from other dealerships that only care about your money. It's a city gem for quality, a stress-free experience, vehicle options, and local support. Highly recommend!

Thank your for the smooth process . It was hard due my low credit score but Prio Auto sales through SAEED, the man made it so easy. I now own my first car in Canada. Thank you Prio Auto Sales .... I am happy customer and I will definitely recommend them to other especially new comers js like me. …

This place and person gave us the Best and fastest service I ever experienced. Cameron was great help, and did us a great deal. If you need a car this is your guy hands down 5 star for this guy. Best wishes to you Cameron. Thank you, Keep up the great work. Yours truly Greg Croucher. And Vicky

Sold me car with a “clean car fax report” but just to find out the car was a in a huge collision that required a $5000 repair from the dealership. Don’t bother buying a vehicle from here and take your money somewhere reputable. I am taking legal action in the mean time.

I too also dealt with Ecaterina and she was amazing never felt pressure at all, she was very responsive and she worked hard to get me a great deal within my budget. Way under budget In fact. I have had my 2016 Kia Rio EX for 2 months now.

I had the pleasure of working with Joshua and from start to finish my experience with him was excellent. Despite my hesitation and particularities to purchase a new vehicle, Joshua remained patient with me and definitely checked off every

I bought the car from Prio Dealership. It was the worst experience I have ever had in Canada. It was the Jeep cherokee. I don't recommend Prio dealership to anybody. If you want to buy a car from them don't trust and take the car to your

Watching a family member go through nonsense with this dealership. They seem to be yet another one of these little greasy used car dealers that is a nightmare to deal with. Buyer is in the middle of a move and has no car. They purchased

Jessica, our finance manager was fantastic! She contacted us when our preferred vehicle came in to take first claim and worked hard to get the lowest rate possible. Took possession within just 2 days. Can’t thank you enough! In love

I had a great experience with Prio Auto Sales. The process was smooth and Danny helped us with everything. Their customer service is excellent. They're also very responsive. I got a nice SUV and so happy with my purchase. Thank you!

Absolutely an AMAZING Team, so kind, considerate and understanding, FAST service I can't believe it. From application to delivery of my car it was a week to the day. Thank you so much Jessica for everything you have done for us.

Excellent customer service, easy to contact and communicate with the salesperson. Huge selection of vehicles. Thank you to Yan for all his help. He went above and beyond to make our experience comfortable with no pressure.

Very smooth transaction, the team was awesome and very helpful in picking out my vehicle. Moe, Cam and Mike all made sure to keep me update and comfortable during the whole process. Definitely recommend.

Elizabeth was truly amazing! She worked quickly & efficient to get me something that meet my need! When picking up the new car - she made it so seamless! Best car buying experience I've had ever!

Absolutely love Prio. From the very start they were amazing to work with. I have horrible credit and was able to get into a vehicle very fast ... Absolutely love Prio. Will recommend to everyone

I found Mo and Ecarinatha very efficient and answered all my questions. If there were any issues, they took the time to accommodate me and to help me and to follow up. Thank you, Terri

Both Danny and Jessica, are both amazing help. They both really helped my parents and I get our cars. Easily get us approved, financed. Best experience, highly recommended!!!

I had a positive experience purchasing my vehicle with Yan as my salesman. A good experience all around. I can recommend them if you are looking to buy a car.

Gilbert was really nice. He went over and above to assist us in finding the right car. He also gave us the best tips. The environment is clean too.

Received excellent attention and service. Friendly sales and admin staff ensured I got everything I needed. Very happy with my new vehicle!

Wonderful experience with my purchase at Prio Auto Sales. Lots of selection in my price range and Terell was fantastic to deal with.

We bought the perfect SUV for us with Yan and he made our experience great and easy. Best dealership to buy a car from.

Thank you Sam! Great service, friendly staff. Very responsive to my needs. The car was detailed to my satisfaction.