I do not want to add one star, but if I don't at least put one, then I cannot post my review. So here goes One star Protea Jewellers - one you do not deserve. We bought a watch for my daughter October 2017. 4 months down the line, the watch started giving problems and we took it in, as it was still under guarantee. After paying R100 handling fee, the watch was sent to JHB for repairs. It is officially 2 months later, and my daughter still does not have her watch (a very expensive one and a well-known brand) back from the store. A week ago we received a call to say they have "good news". The watch will be sent out to Cape Town on past Monday. When going to the store today, 11/05/2018, we were told that it might take another 2 weeks for the watch to come back to Cape Town. Now is that great service or what:(!!! Part of me wants to demand a new one, a part of me just wants my money back and a part of me want to tell them where they can put the watch and just spread the word of their "excellent" service. Thank you Protea Jewellers for giving me hot-flushes and adding to my disappointment that your word means nothing.

Het n horlosie gekoop vir my man al n tyd terug. Het nog net problem gehad. Die personeel nie werklik behulpsaam nie. Hul Bel jou Nooit terug nie jy moet hulle Bel. Ek het my man se horlosie 11 Mei in geneem vir die pennetjie wat uitgeval het en dit 4 Aug gaan haal vandag het dit weer uit geval. Ek moes R1300 betaal vir die vervang van die pennetjie wat maande gevat het en nou is hy weer sonder horlosie. Ek moes die vorige keer hoor dis wear en tear ek wonder wat is dit die keer

I just phoned them, was the wrong jewellery store, but the customer service was excellent. The lady answered the phone within the first ring and was able to politely direct me to the store I was looking forand offer me their telephone number. I don't usually write reviews but my husband and I are very impressed. She had a sense of knowledge and understanding about her short conversation with me.

Bought a 9ct gold ring that begun staining my wife's finger as if it were copper. We attempted to return it but they blamed us saying we shouldn't wear it when we sanitize. I wear a gold ring and it's never stained my finger.

I have purchased a few pieces from this jeweler and have not been disappointed. Their service and advice is sound and i appreciate the time the consultant took to understand my tastes. Lovely experience

Such a beautifully layed out shop with friendly and well presented Management and Sales Consultants a wide variety of the most beautiful and trendy jewellery and watches I truly love Protea Jewellers

Cannot even replace a battery,disappointing.Chinese watch repair stall down stairs great service and girl knows her trade well.Protea jewellers sends everything away - 6 weeks for battery!!!!

Was helped quickly and efficiently after multiple other jewelers really let us down and told us what we were looking for was not available in SA. Great service.

Excellent service from protea staff, their knowledge about their products is outstanding.

Very helpfull staff , and they have a big variety to choose from .

Excellent service and great staff