I just had the strangest experience. I went here to buy a silver chain. I wanted a belcher. The woman behind the counter wanted me to have a curb chain. She was really serious about me buying her choice of chain. She even said, "I know it's boring, not flashy like the one you want, but that's the one you need". FOUR TIMES I tried to buy the chain I wanted, but she would not sell it to me. She was adamant. She was wearing a curb chain, and she was selling me a curb chain and nothing else. I really wanted to buy from them, but eventually I had to take my custom elsewhere. I know this sounds very odd, but every word is true.

Terrible staff I just bought earings from there today. I was served by the manager who when I asked can I pay after pay and had already paid for my earings . She flat our just said no too late. I do know she could have done a refund and re put them through as after pay for me. I don't know who promoted her manager because her customer service skills are disgusting . It was not about me paying for my earings with after pay it's the fact I got brushed off

Went into buy a id bracelet for anniversary gift for my husband Chose one with watch band links thinking it could be extended if necessary. Had it engraved. Husband has slender wrists but bracelet is too tight. Prouds cannot extend it. Sent me to Mr Minute who also cannot extend it and frankly laughed at the size of the bracelet as sold for men. Absolutely useless and very disappointing.

Violet went above and beyond to find me exactly what I was wanting. Nothing was too much trouble for her, she was friendly and a pleasure to deal with. Thank you again Violet!

Fantastic customer service, the staff are always friendly, helpful and knowledgeable

Really great store I love there selection and the staff are always helpful and kind

Prouds were great in repairing my jewellery, will deal with them again!!

Very helpful staff. Great selection of lower priced jewellery as well

Fantastic service, always happy to go the extra mile to help.

Young staff member is so rude.

Ok.