Friendly, helpful and professional staff member. Always greeted with warm welcome and big smile in the store which makes your shopping more pleasant. Big discounts on every special occasions you'll be surprised to see it with you visit for occasion. Highly recommended place for shop if you need and gift.

Amazing service from avial she was kind friendly made jokes and was extremely patient with me not only was the customer service amazing she also called me to try find another thing I couldn’t find in store and she found it at a different store absolutely amazing customer service give her a raise …

Went into the store for a refund and got told about the no exchange policy… but was approached by the manger abusing and yelling at me in the store. Absolutely horrible experience, never ever will I go back. That “manager” should not be allowed to continue to work.

I find it difficult to say I have ever had a positive experience in this store. The staff are rude, not approachable (ever). Today when I went into the store I was not acknowledged despite wanting to buy something. The staff need retraining in customer service.

Worst customer service I have ever experienced. Stood there for half an hour and everyone walking in after was served just not me with kids. Wanted to buy birthday presents worth $$$ instead I’ll take the drive to somewhere with half decent staff.

Very unwelcoming staff. I have experienced it twice never going there again. Staff needs training to be more kind, helpful and responsive . They are always engaged in talking to each other and with other customers nobody will pay attention

Went in the Hoppers crossing store, after had been to some other stores, where staff stood at the counter and just pointed to the window where I may find what I was looking for. But when I went to this store I was greeted by Avial, was so

I arrived in your store this afternoon to purchase a watch for my mother's 70th birthday. Unfortunately I was not greeted with friendly staff. In face I was not greeted at all. There were 2 staff (older women) in the store. When I entered

I just came out of prouds pacific werribee to exchange a pair of eartings and just got to know about their so called “no exchange” rule for the earrings if they have been into the ears. My only fault was that i told them the truth that my

I dont often buy jewellery as I have no idea what to get, so when I came into this store I was very impressed with the assistance I received from a young lady called Leija. I would say it would have been quite difficult to help everyone

Walked in with a friend who was looking for a gift for her mother, the girl serving named Arial was super rude and asked if I was the mother. After she was informed I wasn't the mother she began to laugh in embarrassment, which made the

Exceptional customer service from " Arial" today. We visited perhaps 6 jewellery shops to find the right chain for myself for the Fathers day, our search ended up with Prouds. Arial was so friendly, lovely, professional, amazing & very

The staff made it easy to choose which brand of watches to purchase for my Grandkids Easter gifts. And also necklace chains for myself. Friendly staff, and most helpful. Without taking me up a notch, to a more expensive brand.

Got a ring repaired as I had lost the gem, prouds gladly took the ring in and sent it off to their jewler and was a very present experience I was a bit disappointed that they do not have any follow up procedures as I was

Couldn't recommend this place more if I tried. I'm always greeted with excellent customer service at Prouds Werribee. Amanda goes above and beyond to help me with my shopping needs every single time.

Really prompt service, the lady who served us was extremely friendly and could tell she loved what she was doing, and made sure to check anything they were unsure of before giving an answer.

Ive had bad experiences with prouds in the past, but today wasn't that day. Greeted and served by taryn as soon as I walked in, was extremely helpful and patient with all my questions.

Thank you to the ladies working on the morning of October 16th. They let me try on a bracelet to check the size for a friend who lives interstate.

Bought our engagement ring there! Amazing staff super friendly and really treated you like a friend!!! Super helpful and informative ☺️

Nice jewellery shop where you can ways find so.ething for yourself or a gift for someone. Great bargains too in their SALE cabinet.

Terrible customers service! They do not acknowledge customers in the store because they are too busy chatting amongst themselves.

A1 customer service & very knowledgeable, always a happy vibe and full of life...good to see great staff who love their job!

I was served by the lovely Isabella who was so helpful and made my present buying so easy. Amazing service highly recommend!

Placed braclet in for repair service was good, due to lockdown have not been to pick up as closed

Friendly and very efficient customer service when I bought my gshock today. Highly recommended!

One of Worst customer service I have ever experienced. Lady was super rude …

Great customer service .thanks to amanda i walked away very satisfied. Thank you

Great staff great prices! All the ladies are brilliant …

Great customer experience. Makes you feel special.

Very helpful and family staff.