Public Storage

174 reviews

4909 I-35, Austin, TX 78744

www.publicstorage.com

+15126102671

About

Public Storage is a Self-storage facility located at 4909 I-35, Austin, TX 78744. It has received 174 reviews with an average rating of 4.6 stars.

Photos

Hours

Monday6AM-9PM
Tuesday6AM-9PM
Wednesday6AM-9PM
Thursday6AM-9PM
Friday6AM-9PM
Saturday6AM-9PM
Sunday6AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Public Storage: 4909 I-35, Austin, TX 78744

  • Public Storage has 4.6 stars from 174 reviews

  • Self-storage facility

  • "We had to move a lot of bulky items and were able to rent an extra dolly to solve the problem!! Shai (shi?) was INSANELY helpful, kind and was able to answer all of our questions efficiently"

    "This location is great! Shai was wonderful, so helpful and knowledgeable"

    "I am a worker for All My Sons Moving and Storage, and this is one of the best public Storage places ive been"

    "Our move in was amazing, Shi was super helpful, informative, and patient with us"

    "First of all this facility is very clean and organized"

Reviews

  • Kaley Polk

We had to move a lot of bulky items and were able to rent an extra dolly to solve the problem!! Shai (shi?) was INSANELY helpful, kind and was able to answer all of our questions efficiently. The staff was the best/most helpful of any storage unit we have rented from, and we could not be happier with our choice to rent here.

  • morgan mckey

This location is great! Shai was wonderful, so helpful and knowledgeable. She walked me through the facility and was so kind and had all the answers to my questions. She showed me how to use the app and how to access the building and getting carts to help moving. Shai made the process so easy and stress-free, 10/10!❤️❤️❤️

  • CloudGamer253 “Trey Jones”

I am a worker for All My Sons Moving and Storage, and this is one of the best public Storage places ive been. Everything is clean. The ladies (Shai & Celeste) was very very nice and mannered and positivly funny. I would Reccomnend having Storage here due to the vibe being very positive along with the service.

  • Victoria Pena

Our move in was amazing, Shi was super helpful, informative, and patient with us. We had so many questions and she answered them. The storage didn't have our resevered space available but Shi made it right and got us in a unit that suited our needs. Thank you so much for your assistance and continued help.

  • Kary Mares

First of all this facility is very clean and organized. Shai, the property manager was so amazing and patient. She answered all of my many questions and took her time showing me around the property to select the unit that best fits my needs. She’s definitely the reason why I will store at this location!

  • Jose Bonilla

Very nice job done by dawn manager at public storage , keeps the place nice and tight , clean , inside and out , landscaping is crazy they don’t have a maintenance person so the manager is literally picking weeds by hand and making the place look professional . Thank you for all you do .!

  • Julian Rueda

Dawn and Susan were absolutely amazing during my process! I am a first time renter and they made it so easy and understandable for me! Great customer service. ✨ I definitely encourage everyone rent from here as they are great and thorough! Ten of ten would recommend! …

  • Kerthy Fix

I just checked out of this convenient extremely clean facility after a year or two of storing furniture. The staff are so nice and helpful. I would definitely go back to this facility for the lovely team that works here. All my furniture remained in perfect condition. Thank you!

  • Amy Hurst

They have new management and I had a great experience. At the end of the day with not much time left Aaron helped me right away after filling in the form online. It was easy, a great price and only took 20 minutes to get access to my unit and all set up. Very happy, thank you!

  • Gino Drake

Had a great experience at Public Storage today. I usually hate going into storage facilities as the staff is usually a bit dry however, PS experience today was different. Shai was extremely helpful with the process with an enthusiastic personality. I signed and secured a unit.

  • Katrina Marie

I’m going to just say this shai IS AMAZING I love her attitude every time I see her she has a big smile she always greets people when she can she’s always busy and not just sitting around :) she always makes sure everything is good! Love this place just because of her !!!

  • Brittany Rose

By far the best storage facility I’ve been too! Judy was extremely approachable and knowledgeable. If seen a lot of other storage places look grimy and shady, totally didn’t get bad vibes here though. 10/10 would recommend to anyone in the area needing storage.

  • SouthSide Hippie

The most pleasant experience I’ve ever had working with a storage company . Shai went the extra mile to make sure everything was as easy as possible for us and was also knowledgeable and quick to answer any questions we had . Give that woman a raise !

  • cherain anderson

I have to say this by far has been the best place that I’ve ever rented a storage unit from. It is kept clean at all times and Shai is the best extremely helpful and sweet/pleasant. I cannot be more ecstatic with my choice to rent here. Thank you Shai

  • Jermal Nicholson

Shi was so Amazing, I was confused about the storage space that I need and Shi help break it down to me so I had an better understanding. She was patient and her customer service was amazing. You rock ! If you need a storage unit STOP BY to see Shi.

  • Marco Samaniego

Best Experience! We booked and reserved our spot showed up. Shai helped us out and was so helpful and such a great person and employee. She handled answered every question and concerns. She had me laughing and overall happy we choose public storage.

  • Desiree Rodriguez

I absolutely love this Public Storage!! I've used 2 in the past but "Shai" (customer service rep.) Was so friendly and helped thoughly with absolutely everything! One night I showed up 5min before closing & she didn't even mind She stayed

  • Devin Norsworthy

Shai, an employee here at this particular location on I-35, is one of the greatest at helping you settle with your storage unit. Sometimes the office is unavailable possibly due to 'short staff', but if and when you run across this location

  • Kjw

Hello this is Kevin. I rented a space from them back in late December . My experience has been over all good. I wanted to take notice on the nice young lady Shai that works there. She is very professional and attentive. Any time I was there

  • Joeangel Rodriguez

I been renting for a couple of months now and told the young lady shai I needed a bigger space although I came in as a walk in she did not hesitate to help my needs , she showed me a storage that best fit for my items I will be storing. She

  • Trae Cane

I had a reservation with the property manager Shai earlier this morning & despite me being late to the appointment she welcomed me with open arms. Shai took her time to thoroughly explain my contract which I'm extremely appreciative of. She

  • Cheryllee Cruz

If I could give no stars I would . The bathrooms Are only Accessible during office hours or unless you have access to the first floor. I don't know why they have so many good reviews probably because the staff guilt trip you into writing a

  • cooper pond

Have to be honest that the Google reviews about the helpful employee Shai put us over the top when looking for a place that made us feel our stuff would be well looked after while it is being stored. After coming in during my lunch, I came

  • Teryn Loland

I was not looking forward to having to go through the hassle of changing my storage unit but Shai made the experience so pleasant and seamless. Shai was extremely efficient and accommodating to me. She showed me different spaces and helped

  • Cody Skipper

I had a fantastic experience interacting with Ria during my recent visit to the public storage facility. Her welcoming smile and friendly demeanor immediately put me at ease. Ria's professionalism and attentiveness were truly commendable.

  • Megan Brown

wost storage space to rent. every employee i talked to was always rude. customer service over phone was always a long wait, unhelpful and rude. when i asked an employee when to schedule moveout date they said they charge month to month so

  • Melissa

I helped my boyfriend’s daughter move out some of her unit and we were impressed by how helpful the staff was. When we got there Shai was cleaning the entrance (the whole place is clean so you can tell they do this often). Everything was

  • Lindsay Bost

Peggy was fantastic. I unfortunately had to get the locks changed on my unit and she was so nice throughout the process. I was at the storage unit for about two hours waiting for that to be completed, and while some customers would have

  • Karrah Marlin

Me and my husband have rented from this location for over a year. Working 2 jobs, he lost his keys to the storage. Shai was courteous and kind enough to put a company lock on our unit when he was too busy to come a put a lock on it. Our

  • Marcellus Sapenter

I received very helpful precessional customer service assistance from Shai, manager, I would recommend this location to anyone looking for storage. I was impressed with Shai, the manager, the responsibility to serving the customers when

  • Tenorise Dunlap

I had the pleasure of working with Shai (property manager) today and she was very accommodating with assisting me with finding the correct unit size. She and her staff have been very helpful from making the reservation to completing my

  • Patricia Henry

Why did I move from one storage unit to another just two miles away besides the lower cost? Because of Managers, Shai & Dawn! Extremely helpful, friendly, courteous, and professional. When another company bought out the Public Storage

  • Snow G.

I was welcomed by the manager (which I have now forgotten how to spell her name) but she was nice, welcoming and was able to help me fast! I was into my storage unit within minutes. And moved in right away. Easy to use their carts too.

  • KarNisha Weaver

When I tell you this store has HORRIBLE CUSTOMER SERVICE oh man where do I began first off they change the place from Life Storage to Public storage and didn’t say anything and raise my bill twice in one year then they REMOVED MY LOCK

  • Bianca Jackson

I wouldn’t recommend this facility to anyone. Throughout the year and a half I stored my belongings here, I encountered numerous problems. The closest door to my unit was consistently out of order, and the staff couldn’t provide any

  • Juan Hidalgo

I have been at this location since it was owned by another company. Had some trouble getting ahold of a person before it was public storage. Shai is always so friendly and easy to talk to, and makes every process easy.

  • Benjamin Dougherty

Chris was super nice and made it very easy for checkout. He also made sure we weren’t going to get charged another month as we cut it very close to the next billing cycle as we were finishing up clearing out our unit.

  • David Coy

My experience at this location was exceptional. Shai is friendly and helpful, above and beyond what you would get from other storage facilities. They also have plenty of extra doors snd cameras for security too.

  • chris laughlin

This place is pretty great! Shai was amazing she gave me a look at my unit and talked me through everything . The security is allot better then other public storage I've been to highly recommend.

  • tiffany Maldonado

Went in as a walk in to see a bigger storage space , the young lady SHAI was very helpful and welcoming. Thank you for being very helpful and polite. Also love how neat and clean the place is.

  • Gabrielle Houze

Shai was fantastic and so helpful! She made our experience so much better :) especially after a negative experience when this facility was owned by Life Storage, I’m a lot happier now!

  • Daniel Santana

I'll give 4 stars for the random lock that was placed on my unit. They were able to unlock it on site and with no down time. Great customer service, great location. Highly recommend?

  • Melissa Sandoval

Shai provided great customer service. She went out of her way to show me different size units and was very detailed about the process to assure my move in would work out perfectly.

  • Sheryl Steele

My location has one of the most personable charming and outgoing employees I've ever met. Chi is always eager to help, very knowledgeable and pleasant. I'm always glad to see her.

  • Adam Takvam

I've used several CubeSmart locations in the past, but I definitely prefer Life Storage (Edit: Since writing this review, this location has been acquired by Public Storage).

  • Kimberly Ysla

Thank you Judy for all your help. friendly, helpful, respectful, has elevators, restroom, clean need a storage this is a great place to start

  • Mark Fisher

Ria has been super helpful with us switching from one unit to another. Moving is always hard work and it’s great to have so much support!

  • Jon King

Priscilla was excellent for getting checked in. Facility is clean and well maintained. Definitely recommend for your storage needs!

  • Josie Francis

Nice spot for public storage. Chris is outstanding with the customer service! thank you! …

  • Will Baker

Ria helped me adjust my storage rental and was very helpful. Thank you, Ria!

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