I am a paying customer that has a unit at this establishment, Public Storage. Yesterday, my disabled fiancée’s car would not start and he asked the only person working there, Sami, to please help him jump his car. My fiancée is autistic and has trouble expressing himself, therefore, Sami refused to help jump his car (she claimed it would “mess her car up”), which is fine - being a kind person has nothing to do with effective customer service. She was not obligated to help my disabled fiancée, as he literally was on the verge of tears, pleading for help. She did not offer for him to sit in the air conditioned office, and frankly treated him like a burden as opposed to a human being. The temperature at 5:33pm (when I arrived at the storage unit) was over 90 degrees. As my fiancée jumped his car, using my battery, I went to the front office, which closes at 6pm. Again, it was 5:35pm, and the door was locked/no one was tending to the office. I hear a voice behind me state with exasperation, “hold on!” Sami, who had been sitting in her “broken” car, was kind enough to unlock the office she was meant in be working at. Committing time theft from the company you work for is no light matter. Additionally, she appeared, smelled and sounded intoxicated after coming from her car. Her breath reeked. I asked for her manager’s contact info, and she gave me the corporate office number as she said, “but it won’t do nothing.” I asked her why she wouldn’t help me fiancée - because he is disabled? Had he been in a wheel chair, would she have been more considerate and performed her job? She told me her job was to simply sit at the desk. By the way, I asked corporate to pull ALL the surveillance footage during my exchange with Sami, because it was so bizarre. As I pulled out of the storage units, I stopped and took a picture of her car, which was parked in a public space in front of the building. Sami flew from the building, screaming at me, threatening that I would “lose my storage unit” (I’m omitting expletives for obvious reasons). I have filed a formal complaint with the corporate office, but I’m genuinely considering taking legal action. This woman was high, committing time theft and threatening paying customers. If that type of behavior is condoned by her employer, perhaps more actions need to occur in order for this company to treat disabled people with the same respect one would give an able-bodied person. Discrimination is, after all, a federal offense.

Sandra was very courteous and helpful when I signed. I had mentioned that extending access hours was very important to me and she made it seem like it would be easy to grant, very nonchalant about it. Most facilities are 24 hours like Atlantic SS. She said she would submit the request same day. Lease signing is electronic so ask for a printed copy. A month went by and lo and behold I was unable to access just after 9pm. I called customer service who couldn’t even authenticate my info for the call saying my driver’s license number on file did not match the one I gave her over the phone. I finally talked to the property manager who made extending hours seem like a pretty big ask and could not guarantee it. I also had a time getting the rolltop door on my outside unit to close half the time. They have crates of brand new doors sitting in the corner of the prop. No wonder. I eventually terminated towards the end of the month and of course they were unwilling to prorate the remainder of my unused days that month. The ladies working on site are nice enough but…not exactly a wonderful experience for reasons above. Do yourself a favor and go with Atlantic instead.

Advertisement is a total scam. They say "first month $1, next month $33. Which is why we specifically drove way too far for this location because after making a reservation, it was only supposed to be $24 the first month (some one time fee despite the $1 ad), which was fine, but then get there and the lady, albeit very polite, fast talks us into some outrageuos price, agrees to break it into two payments, $75 for the first month (some mandatory insurance + who knows what other fees) and somehow now $55 for the next (it's never gone down, stayed at $55)? So much for $25 (originally $1) to move in and $33 for the next months. Don't come here just because they advertise that FALSE quote. Just get whatever you're close to. My brother in law says they did the same thing to him and his family. Many people who need storage units are in emergencies trying to save their stuff on a budget. This type of baiting and gouging is ridiculous. Then the lady (who was at least personable) reminded me 3x to review her on Google so. Here we are. If I hadn't made the reservation ahead of time in a jam I honestly would have walked out. This place is a d*MN scam.

Have you ever been so stressed and have so many things on your mind that you feel like if you had to think about the next thing to say or do NEVER comes to your mind? Well, that happen to me before I arrived a Rachel's Store. I thought I had it together but I soon found out Rachel was put there to help me remember!!! I had one thought in mind and Rachel gently and with the upmost professionalism had several alternatives to my problem. I did not even think about it but when she presented to me it made the BIGGEST and most SOUND avenue to take. I donot know about you but when I meet someone who can really,really make my day easier, I look at them with different eyes. This is NOT just a job to Rachel, she really really cares about the people she meet at her store, she actually CREATES lasting relationships. I will never forget her professionalism, compassion, unsurpassed customer service and knowledge to know what I needed when I did not!!! Thank you RACHEL, you are indeed an asset and represent Public Storage very well. I am a FAN for LIFE! I appreciate all you did for me! Lauren

I can't say enough good things about the customer service I received at this store and by Kerri. Above and beyond does not represent it enough. I had reserved non-climate controlled space at another location and before I moved in, several people told me that was not a good idea in the Florida summer with all of my furniture, belongings, pictures, etc. So, at the last minute, I showed up here, right at their closing time, with my move scheduled the next morning with movers arriving at my house. Not very wise on my part to wait until the last minute to have figured out I needed climate controlled space, but the staff here saved my move. Kerri helped me get what I needed and spent a good amount of time meeting my needs, and it was after their closing. Very happy with the facility, cleanliness, customer servicer(of course), and overall great experience- as good as it gets for a move anyway.

If I could give ZERO STARS, I WOULD! My husband, David Williams and I reserved the unit online and received an email stating that we needed $25 ($1 for first months rent, and $24 for Admin fees) when we arrived to sign papers. When my husband arrived at the facility, the manager was stating it would be $50, $60 and then $70. The manager could not give an exact amount at any time during the visit. When my husband attempted to show the manager a copy of the received email, he wouldn't even look at it. We have an appointment for 4/21/20 @ 10am to attempt to rent the unit we reserved. We would like the owner of this facility to contact us TODAY! My husband's phone number is available at the facility since they have used it to contact him regarding this unit.

A update on this review. After I made another call to Ivy she was successful in getting a manager to contact me. They have placed traps and did waive a month rent, called bug company and offered to clean my unit. I have not been able to get there but I believe they made this right. - - - I have found rat poop in my unit. I have made a complaint to the office manager and to date haven't heard a word to what the plan on doing. They are very quick to apply a late fee to your account and refuses to remove even when it's because of fraudulent activity to card that was being used. I started renting my unit for $49.00 monthly two years later my unit is now $68.00. There are many more storage companies with climate control for this price.

This location is very well kept, has easy access and is well secured. My very first customer interaction was with a staff member named Rachel, who answered my questions and concerns. I explained my situation, told her I was on a tight budget but needed to move ASAP and she informed me they were running a move in special. My biggest concern was being able to access my unit during the evening and she explained that it would not be an issue since a personal code is provided. I would recommend this storage facility to anyone that needs a place to put there personal items.

While visiting this location to inquire about renting a storage space I was introduced to a very friendly and professional Public Storage employee named Lauren. While inquiring, Lauren was very detailed and possessed a great deal of knowledge of the different aspects with renting a storage space. She asked a great deal of questions as well as answeringy the quite but of questions that I had as well. She was very informative and helpful. I will most definitely recommend Public Storage to my colleagues and any other individual seeking storage needs.

Rachel has made this experience better. I am in a transitional stage of building a company and chances outside of the company are not tolerated. Rachel understood this and helped to make sure that my stay with public storage would be remarkable. I know that it isn't the best of circumstances to have to storage your belongings in a short period of time, but Ms Rachel reassured me that my stuff would be safe and secure at this facility. I am grateful to know that this company has employees like this. Great person. Great company. The Great Rachel!

I recently had the pleasure of working with Tammy at Public Storage, and I couldn't be more pleased with her excellent customer service. Tammy went above and beyond to help me find the perfect storage unit for my needs, and even assisted me in finding a spot at another location to park my trailer. She was friendly, knowledgeable, and truly dedicated to ensuring that I had a seamless storage experience. Tammy is a true asset to the Public Storage team and I highly recommend her to anyone in need of storage solutions. Thank you, Tammy!

I've been meaning to write this review! Every since I got a storage here, the manager is BEYOND the best! She helped me threw the process when I fell behind! She is always so cheerful and ready to help you and make sure the process is smooth. Even though this is just a storage facility she makes it feel like everything but! I recommend renting from here if you need to put some stuff away for awhile. The manager and ONLY the manager is the hardest working and best people person ever!! Thank you sooo much!

Sandra and Shameki were absolutely lovely and polite. I was so flustered upon walking in about my last minute reservation but they were so helpful and patient. I argued about not understanding the cost I getting the $1 promo, I argues the insurance cost, yet they took the time to explain and show me the costs tabulation in detail. This company has a great onsite team with these ladies. I was so satisfied I referred my friend and son, and will keep referring other to this location.

Tammy has been so helpful and kind helping me through the process of renting a climate controlled storage unit. She went above and beyond to ensure I had a unit close to the gate since my belongings were being delivered via PODS and now the movers will not have to transport my things across the entire facility to pack my storage unit. I highly recommend this location of Public Storage and please ask for Tammy. She is the epitome of great customer service and management!

I have been using public storage for over three years. I have never had an issue. I use the auto-pay and they have been efficient and helpful with renewals. Rachel has taken extra time and care of any concerns I have and keeps an eye out for any problems. The few times I have needed to talk to the corporate office, they were professional and efficient and gave quick personal attention. Give Rachel a raise! Thanks Public Storage, you have made my life a lot easier.

They cheated me out of $20 for a lock; insisted I had to buy their new lock style; even when I said I was a loyal customer from Milwaukee & had a round lock purchased from public storage. Then when I get into the units, I see everyone else had the old round style or regular pad locks; lied to me again when I questioned this. Units are up ramps with railings which makes their flat carts hard to use. My location you had to code in & out of; very inconvenient

I can honestly say that their property Manager Yoana is one of the BEST human being i have ever had to help me settle my belongings into a secure and clean storage unit. She was very kind and very helpful to me and my family and also went out of her way to helping us receive the best deal for our storage. If anyone is looking for a storage area look no further and ask for Yoana! She will take good care of you. If I can give this place 10 stars I would!

I highly recommend the Public Storage facility on 8727 Philips Hwy., in Jacksonville, Florida. Rachel, the property manager was extremely professional and courteous. She made every effort possible to accommodate me and the numerous issues I walked into her office with. She took her time to thoroughly explain my options so I could make a well informed decision. The property looked clean and well taken care of. Customer service means something here.

Tiffany from Public storage is the best. She has great customer service skills. We came in a few days ago inquiring about a climate control unit that's reasonably priced and she was a big help and we were able to get the storage the same day with no hassle. If you need a storage that's priced right with excellent service go out to 8727 Philips Hwy and see Tiffany she will take care of you. Thanks Tiffany for making it easier on us.

Rachel is exactly the type of employee you want to represent your company. She is professional, yet friendly, efficient, yet you never feel rushed. She explained the process clearly and did so in a manner that did not come across as mechanical or hurried. With employees like Rachel, I have no doubt I will continue to use your company for any of my storage needs. Thanks again, Rachel and Public Storage was great!

This is a great a great location and the prices were well within our budget. The customer service I received from Rachel was great. Here it was 5 minutes til closing and she stayed over just to make sure we were set. I felt bad but Rachel reassured me it was fine. Rachel was very kind and positive about us arriving so late in the day. The property is cleaned and well maintained and the unit worked out great.

I am so thankful for Yoana the property manager! My rent for my unit was about to go up and I have been struggling financially and she was able to send request to keep my same rate. I don’t know what I would have done so I really hope this gets back to her so that she will know and understand how much she is valued and appreciated for her caring heart and customer service. Thank you soooooo much Yoana!!!!

Rachel is awesome!!! She is extremely knowledgeable and answered all my questions quickly and efficiently. She helped me pick out a climate control storage unit that's the perfect size for my belongings, as well as Public Storage boxes. She is very sweet, caring, geninune, and has a wonderful personality. Her hospitality made me feel very welcome at Public Storage. I would definitely recommend this place.

This property is a great one with Pat and Peter. I have only had pleasant experiences with both of them. Pat has gone above and beyond the call of duty to make sure everything was to my satisfaction. Helping me to know how to store my things the best way possible. Mainly to make sure there was as little moisture as possible. I would highly recommend this location. Elizabeth Hayward Phelps

On several occasions I have used this and other Public Storage facilities, both for my business as well as for personal property storage. This location is not only near my home, but offers easy access to both I-95 and I-295... The manager (Rachel) is both helpful and friendly, when it comes to customer service and meeting your storage needs... I highly recommend Public Storage

I have been storing here for a couple of months now and Rachel and Tim are always courteous to give me a call when my rent is due. I have had a few medical issues as of late and it has not been easy to make it out to the office to get my payment in on time. Thanks to being able to pay online or make payments at any office it has made it easier. Thank you public storage!

Public storage is a very good company, I was headed into a crazy week with closing on a house, moving out of my old place and expecting a child to be born all in the same week, but when I came to public storage ivy made it a breeze when it came to storing my stuff and I’m grateful for that.I would recommend them to my friends and family if they ever need a storage unit

Miss Tiffany made renting storage easy and pleasant. She is very knowledgeable and professional. The facilities are well tended and serve my basic needs. I was kind of suprised there was no lighting in the unit itself. There is a light in the hall. Nothing a good flashlight can't cure though and l won't be spending that much time in there anyway.

I was in the store yesterday when all this took place and the front desk lady Heather was very professional it was the other dude Juan who came in acting loud and crazy and was yelling rasict slurs for no reason, funny how when people don't get there way they like to go to social media to get something free...cameras never lie rewind them

The worst public storage in the state. The girl in front is the most rude. It insults you and disrespects you. This is a lack of tolerance for the customer should be penalized and public store should do something about it. A lack of respect that they have to treat us like this even as members and paying a membership for their service.

Very clean and well maintained facility. Moving in and out was easy, though we were sad to leave! The next storage facility we went to was so disappointing compared to this one. We got a great rate on a climate controlled unit and all our belongings were in perfect condition when we moved out. Highly recommend. Thanks Rachel and Tim

Excellent service in an accommodating staff along with clean and safe storage options make this easily the best public storage location in Jacksonville Ms. Shamika is an amazing property manager and we'll be sure to help you find the size of storage unit that's perfect for your belongings with excellent customer service and a smile

I reserved a storage unit online, and was shortly notified via telephone for confirmation that my unit was reserved for the listed price. Upon my arrival, I was greeted by Peter, who set up and gave me everything I needed for my unit. I was satisfied overall with my experience, and would recommend this storage facility to others.

First time renting a storage space and found Public Storage to have very competitive prices and clean units. Can't speak highly enough of Rachel at this location; she is so efficient and super friendly, it made the whole process a great experience. She, and Ivy who we met the following day are a credit to the company.

I had the best experience this week. I had a 10 x 10 storage since the past summer and I just downsized it. First Ivy the customer service rep did her diligent research and assigned me a location in the same building as the present one and it make my move so easier. I will recommend this location 100%. Thx, Ivy

Yoana was very helpful knowledgeable and caring. Not even knowing what I'm going through she made me and my family feel welcome and secure during our transition. She has a smile and presence that will warm anyone's heart. Thankful to have met her. People like Yoana make the world better. Thank you Yoana♡

I would recommend this location for anyone needing clean safe storage space. Rachel in the office is extremely efficient, knowledgeable and professional and always answered my questions and concerns thoroughly. The units and grounds were well maintained. I recommend this company to my friends and family.

I just moved to Jacksonville from Detroit, Mi and decided to use Public Storage again. There was an issue with the lock on my unit and Yoana the manager and staff went above and beyond to fix the issue. Very patient, kind, courteous and thoughtful service. If I could give them 10 stars I would.

Rachel and Myla were wonderful. Friendly and efficient. The property is kept wonderful. I couldn't have asked for a better experience. I reserved a space and they got back immediately when I was in a bind. I really can't tell them thank you enough and how glad I am to be with their facility.

I had a wonderful experience at this location. Rachel was friendly, helpful and she even stayed over so that I could get my storage unit. She really made me feel like she cared and was very understanding......Awesome customer service....I would definitely reccommend this location to others.

Definitely a wonderful place to start off if your in any situation the world couldn't handle like me , the associate Yoana was very professional and very helpful as she heard my situation and did make sure I was totally aware of the companies insurance policy as well. She's the best

Couldn’t get in the main gate comes to find out my unit storage is 3 street down with different gate entrance, really, like I’m supposed to know all that & Email didn’t disclose what gate I was supposed to go to what a waste of time. I’m surprise ppl give this place a 5 stars.

Heather is the BEST!! If your looking for storage needs, Public Storage located at 8727 Phillips Highway Jacksonville, FL is definitely the place. They are caring and concerned about your property and needs. I really appreciate her time and willingness to help her customer.

Yoana was extremely professional, knowledgeable and friendly. She was able to provide storage for my needs. the process was very smooth and efficient. I would recommend leasing from her at this facility to anyone needing storage space. Thanks for a great experience. Peter

Great place! We had just driven 12 hrs and had to store our camper. The space that was originally given to us was too small and hard to get in to. Heather was very helpful she was able to find us a spot within minutes. She was very nice and friendly. Thank you, Heather.

This Public Storage site was the right choice. It began with friendly professional service with our attendant Sandra. The price was right for what we needed and Sandra was helpful with our unit selection. I would definitely recommend Public Storage property number 28071

Rachel, the property manager, is the BEST!! I have the best experiences when I am there to pay my bill! She is so politw and friendly and always compliments my hair and nails! Lol!! If I don't see her car outside, I drive right on past and wait til she's there again.

I had reservations got a call the office would be shut down at 2 pm the day I was to move in asked to go to baymeadows to complete paperwork needed address tried to call turned in to a disaster went to another storage facility. I will never try to rent here again!!

Great location with amazing customer service. Yoana was very polite and extremely helpful. Her experience and expertise was able save me money on my purchase. I will continue to use this location for future needs as long as there are employees like her around.

Kellie was very sweet and helpful. She made sure to inform us of all fees and policies up front and was very knowledgeable when answering my questions. I would definitely recommend this location to my friends and family. The facility is very clean and secure.

Charged card twice and I never got a unit. Called the hotline and was told to go to the office because it was a problem they were having. So today we went to the storage place and the note on the door said go to baymeadows storage. We didn't...what a hassle!

Excellent customer service with friendly staff! My move in was smooth. I also accidentally forgot to lock up my storage unit after I left one evening. The staff contacted me immediately and locked my unit for me! I am very pleased with the service thus far!

Tiffany was wonderful! Patient and helpful with us and even shared her umbrella with me and walked me to my car in the rain.. Being in customer service myself, those things make me appreciate her more and would recommend this place to everyone!

So we had to acquire a storage unit and stumbled upon this gem. Yoana was not only pleasant but was honest about the quality of then units. She gave us options and in todays world choices are hard to come by. Would definitely always recommend.

I came in to make a payment for a friend of mine on bad times and the clerk I think her name was shamika helped me tremendously! She is definitely someone I would like to employ if she ever wanted to leave your business ....very professional!!

I went to make a payment and the property manager Yoana said the system was down.but she told me i can pay through the PS app . I downloaded the app and i was able to make my payment. She was super nice and very informational. Thank you Yoana

I have a small storage unit with them for about 5 months and out of nowhere they raised my rent 10 dollars for no reason, the guy I spoke to said that it has to do with the market or something and that its on my contract somewhere that they

Don't every rent here, not only will your stuff get ruined and they will take zero responsibility, but they will also increase your rate every few months. I went from spending $80 to over $200 for an air conditioned unit that leaked on my

Absolutely the worst storage facility in Florida. You're better off going anywhere else. No employees on site, lots of theft, and their phone number doesn't even work. But don't worry because if you sign up now your first month is only $1!

Huge rate increase soon after you get moved into a unit! Rachel the Manager will flat out lie to you. Lied to me twice, stated my rate would not increase with-in a year and it did with-in the first few months. Note they also force you to

This is an excellent storage facility and a very clean one. I know my things will be safe here. Rachel, the property manager, explained everything to us in detail and was super nice. It was a pleasure doing business with her. Thank you!

I have never been able to use the no code entry....also no bathroom or carts in the area my unit is and I visit it at night. Nice lady in the office tho. Well,she was...also rent went up to 60$ for smallest unit. So much for loyalty.

My experience at Public Storage has been only positive. Firstly, and most importantly, was the personal help I received from Nadia. I had just moved to Jacksonville from New Jersey and was quite overwhelmed, to say the least. Nadia

Yoana was beyond excellent setting me up with a reservation, follow-up phone call, tour of unit and property, agreement terms, etc. I highly recommend this place based on her work ethics and friendly attitude alone. Thank you Yoana.

I have a unit in Washington but always pay at Phillips Hwy. Rachel is always kind and prompt. I enjoy seeing her when I make my payments. When my husband and I move our items here to Florida we'll definitely be storing with Rachel!

Heather has the best customer service I have ever received. She is very nice and helpful. I rented my storage space a month ago and I’m very pleased with the service I have received. I recommend this Public Storage to anybody.

I rented here from the manager Yoana a couple of weeks ago and she is such a great professional that I am writing this review with a smile. She was patient and provided such a great experience with the smile. Thank you Yoana.

Good morning, I've just left from this visiting one of your locations off Phillips Highway. And must say. Ms. Zimmerman was very polite, and offer me excellent customer service. Thank you so much for your time and patience

Reservation was Smooth but I had questions so within 10mins I got a call from Nadia to come into the office to see the space. She was great at finishing the rental and I will be moving in later tonight. Awesome service.

The managers at this facility always treat me with courtesy and respect. I am very happy that I chose public storage for my storage needs. Will definitely recommend public storage to my family and friends …

I was having so many issues online Johanna assured she could help. And she did. She was very kind and speedy with her service. Someone give this woman a raise. lol. No but really I’m super satisfied and appreciative.

I was pleased with the renting and checking in at the storage facility. I did the express check-in on line and it helped a lot. The manager, Rachel, was cordial and helpful. I would recommend this facility to others.

Went in to make a payment and property manager yoana was very professional and nice. She had alot of people in the office and she managed to keep calm and take care of all of us.. i recommend this facility 100%

I came in yesterday with my Aunt and she insisted I help her with adding a review for the young lady Shameki, that greeted and helped us. Awesome customer service! Clean location! Great experience! Thank you

Went to inquire about a unit and I was greeted by the girl behind the counter her name was Yoanna. She was so nice and knowledgeable. The property looked very clean and safe. Thank you Yoanna for helping me.

I would like to say something about one of your employees name Sandra..... She has such a wonderful personality and is very knowledgeable... I am so happy that she was the one assisting me !!!! Thank you....

I love Public Storage. I've used only them several times for storing my personal effects and I've never had any issues. I will always use them when the need arises. P.S. Rachel & Kelly are the absolute best.

I want to give a great thanks to Shameki for all the help she gave me. Easy to contact and always pleasant when we have spoken. Would be nice if all businesses had a person like her. Thanks Shameki!! …

I was very pleased to be helped by Rachel in finding the proper size storage. She was very knowledgeable and professional and helping me pick the right unit. The storage was clean and in good working order.

This is a great place! They are very professional and their staff is very helpful. Rachel was the person that helped me and she was very efficient at what she does. Great and safe place to store your items.

Came in to make a payment and the manager Yoana is very professional and the best you can have. Property is very clean and she also went out her way to give me a jump start on my car.. thank you yoana

I have rented many storages and by far my experience with property manager Yoana has been the best thus far.. she Is very profesional and makes you feel welcomed. If i can give her 10 stars i Will..

I would like to recognize Rachel as a superior employee. Each time that I have had to go to my unit she has been very helpful and professional. Rachel is an asset to any company that she works for.

Amber had amazing service. So friendly and helpful and very informative!!! She's absolutely made my day today!!! Thank you so...i much for all your help!! I would definitely recommend this place!!!

Heather has been amazing and incredibly helpful. She was able to find a perfect storage unit at a great price. She listened to my needs and didnt try to oversell. I strongly suggest this location.

Tammy expedited my needs exceeding my expectations! She advocate concerns, requests and without even being asked!!! Who does that anymore! Tammy does! Client for life! Well done and thank you!!!

I would not recommend public storage as they don’t spray for pests. Also, the new manager there isn’t that pleasant either. When Ivy was there she was nice, respectable and returned your calls.

Shameki and Sandra were so friendly and professional. They helped me get the right unit for me when I was unsure of what to get. Excellent customer service and great storage space and location.

My friend and I went to public storage on Philips Hwy and Heather was extremely helpful. She explained everything thoroughly and we are happy with the great customer service. Thank you Heather

I received excellent customer service from Shamekia. She was extremely pleasant and helpful. She made the process stress free. The facility looked clean and well kept. Thanks for your help.

Visited this property today. Sandra and Shameka are great with answering all questions we have. Showed us couple of properties. I have not rented here yet, but it's has some good options.

We found this location to be nearly perfect for our needs, and Ivy was caring, informative and professional. We were escorted to our unit and provided a good cost for the space. Good job!

Shamicka, was awesome with dealing with my needs. She handled everything with excellent customer service and in great detailed. Wow... I wish all customer service reps was like her!!

Yoana was very courteous and helpful. She made sure all of my questions were answered and that I was satisfied before I left the property. I would recommend this location to anyone

Professional friendly staff. Rachel was very helpful and accommodating. I would highly recommend this facility for ones storage needs. Thank you for the great experience!!! 5 Stars

I had a wonderful experience at Public Storage today. Sandra was very patient and diligent in finding me the perfect unit over at the Phillips Highway facility. Thank you Sandra!

Yoana is the best! Very professional and helpful. Make this Public Storage location the place to assist with you storage needs, you won’t regret it. So pleased with the service.

Heather is great! She is very knowledgable and just simply knows how to satisfy the customers needs. I am going to recommend her and this location to all my friends and family.

Yoana was great. I’m preparing for a cross country move and storage will be needed upon arrival in a few days. She made sure I got what I needed and process was super smooth.

Went in last week and met property manager yoana, she is amazing and very professional. She took care of my rental quick and easy. I recommend this public storage to anyone.