This location is an absolute nightmare. The employees are ableists, and frankly bullies. I moved in last October, fleeing from domestic violence. I was in the process of cataloging my items over the course of a period of time, to file for divorce. I was subsequently harassed daily, with walk-by check-ins, rude and uncourteous interactions, accosted when exiting the facility with abrasive remarks, accused of living in my unit (uh, units must be locked overnight, and there are plenty of cameras to prove this is untrue. My unit was overlocked at one point, without being notified. In fact, I received no correspondence or paperwork to indicate any issues. I visited the office for help unlocking my unit as I was fully paid. I was yelled at and scorned. The district manager, Justin, was called on their office phone, and I was handed the receiver. I was told I must move out by the end of the month, but I would have full access to my unit "as long as I followed the rules". I explained my situation and said this was an impossibility (being disabled, fleeing domestic violence, and simply being overtaxed for energy while battling mental health issues). This situation continued for 2 additional months. I finally was able to move my belongings at $600 to myself for movers. At the final visit, I was so distraught from being bullied, I said, "I need my unit unlocked. I will be moving out today, and I do not wish to speak further". The employee muttered, "Well, I'll say somethin' if I want to". I had to remove my noise-canceling headphones to hear this extra toxicity. I do not recommend this location. I have been with Public Storage before, and have not had any issues; so this reads to me as a very bad location. There are plenty of other good places nearby, and I am happy to be rid of this situation.

I've had a good experience here for the past couple years, but yesterday my storage unit was broken into. At least 8 more units on the same aisle were, too. We had the super-heavy-duty circular padlock sold and recommended by Public Storage, but it did no good at all. It is SIMPLE for a thief to cut through a couple places in the hasp and simply remove the entire lock! These thieves did this to at least 8 units and had their pick of the contents of all of them. No alarm sounded, nobody saw them on video, nobody noticed the sound of their grinder, and it wasn't until Public Storage did a walkaround "security check" that they found what had happened. Smart thieves will just rent a small place here so they get an access code, stroll in with their battery powered angle grinder under their coat, and get to work on an upper floor. They could also piggyback into the elevator behind someone. Then, nobody would look twice at somebody carrying cartloads of stuff out. It's chilling how easy it was, and it can be done any time with the hasps the way they are here. PS has a real problem! Somehow they have got to make their hasps grinder proof, install better alarms, or something, otherwise their impressive-looking circular padlocks are completely worthless. I am either going to move out or find my own alarm solution. EDIT: the PS district manager doesn't care about this. He says all storage units are like this and he has no plans to improve security or the vulnerable hasps. He is wrong, there are much better solutions out there, and I am looking for a new place.

Someone broke into my storage unit at this location about 2yrs ago. They were in my unit for quite some time, judging by the number of boxes they were able to open and how far back into the 12' unit they got. The most valuable thing taken was a box of collectibles I had been toting from city to city over the years with the intent to gift it all to my kids when they got old enough or showed interest in collecting...all the baseball cards I had from when I was a kid, a number of old coins that my Dad gave to me, autographed memorabilia and souvenirs from games and events I went to. It's incredibly disappointing to think that that I'll never be able to replace the items I spent so many years collecting when I was a kid. There were zero signs of forced entry or damage to the storage unit door, the door frame, or (PS provided) cylinder lock itself. The thief also somehow managed to close and re-lock the door after they got into my unit. When I reported the theft to the site manager in the office, they didn't seem surprised or sympathetic...just coldly told me that I needed to file a report with the police and make a claim with my insurance company before the corporate office start any kind of investigation. Not that I was looking to be made whole on the spot, but at least feigning sympathy would have been nice. Probably not the best spot to store anything you care too much about.

Last time we were here (early February 2022) a nice gentleman working told us that several units had been broken into and ours was one of them. Nobody notified us, nobody called or emailed us. We don’t live in Seattle and are storing our things here. Our belongings are not expensive or anything but it is our stuff and it sucks to know someone was in our storage unit. We are trying to make arrangements to move our stuff but it’s hard since we don’t live in town. I’m making this post on February 25 2022, we visited early February and could barely get into our storage unit because the lock was messed up and the contents had been rifled through and it was a total mess. Bottom line, be very wary of this place. Security seems lax and they admitted to recent break-ins and while they’re nice enough folk they seem to have a very “oh well” type of attitude about the break-ins. (I included a screenshot of my most recent payment email so you can see we really do use this place).

Fantastic staff! Valerie went above and beyond to accommodate my schedule that was constantly being changed by my moving company with little to no heads up. She was happy to shift her plans during the day to ensure my delivery and storage went smoothly and efficiently. I could not ask for better customer service, especially during such a stressful situation. The location is great, right off a main road and with a secure parking lot with ample parking spots available. The reservation process was smooth. The team here helped me to select the best sized room for my belongings and even offered me a special deal on my first months price. Overall excellent experience with Public Storage on 15th and would highly recommend using their facility for your storage needs.

Every interaction I have with the staff is positive. Every employee goes above and beyond to be informative and helpful. Most recently Valerie helped me navigate the packing and shipping of my belongings in this storage center to California. She was kind and helpful both on the phone when I was setting everything up remotely and in person to support me in the small window of time I had to fly in, meet movers, etc. The storage facility is well kept, bright, and clean. My belongings; clothes, upholstered furniture etc smelled clean and fresh after spending close to 2 years in my storage unit. Nothing was dusty. I have allergies and asthma so I was concerned about unpacking the unit; but I literally had no reaction. I highly recommend this storage facility.

Sign-up is relatively straightforward and staff are courteous and helpful. Facility is in good condition and clean and some maintenance-type updates were done in recent years in some areas, though they may not be visible to you. There were a couple of security incidences apparently in 2020 or 2021 but the facility tightened up access procedures/times and that reportedly resolved the issue. Easy drive-in access into the facility with cars and small to medium size moving trucks; the exit out the side door can be a bit tricky to maneuver with a vehicle due to interior concrete columns, watch out and go slow! In mid-fall 2021 they had some issues with one of the two elevators to the storage units but I believe those have been fixed.

Our unit was broken into last week (September 2023). It appears that many units were burglarized at the same time. The property manager was not authorized to give me any information, such as the date or time of the burglary. I asked if a police report had been filed and I was told, no, that I had to file it. I have left a message with the district manager, but not heard back yet. Our property was thoroughly searched, broken and thrown around. My estimate is that the thieves were in our unit for hours without detection, so I'm hoping to understand how this could happen. I will update this post as I get more information, but at this point I am concerned about the lack of information or cooperation from the company.

I had accidentally prepaid for a month; and I received top notch customer service from the location manager. Tom called into the corporate division of Public Storage and got me a refund for my payment. Additionally, they also gave me a $17/month discount for the next 3 months in case I wanted to stay at the location, and I ended up finding out I needed the public storage space due to weather conditions for an additional month. Writing this review because this type of customer service in a large company like Public Storage is typically rare; most people would just tell you to go deal with it or go through the process.

James was working at the time I really needed to get my stuff in before they closed, given my truck rental schedule, move out date, and the amount of work that had to be done. I was so lucky to have his excellent, friendly help in quickly yet calmly renting me a spot, helping me find it, and even helping me keep my stuff from falling off the cart. The move in deal they were running, and still are I think at the time of this review (1/2 off) was great too, but what really stands out is the friendly, helpful service, much needed during a stressful move; James in particular (thank you buddy!); highly recommended!

MOVE OUT I just vacated my storage, and the process was as streamlined as it was moving in. Valerie,Tom, and Lindsay were warm and helpful. I’m glad this is the place I chose to store mostly my photos and other important documents. MOVE IN I contacted Public Storage online and received a call from Patrick within a few minutes. When I got there, Patrick was waiting for me. He was professional and kind. He walked me through the process, took me to my space, and we did the paperwork quickly. I felt assured my things were safe, and that Public Storage was a good place.

I have never met ruder employees in my life. I hate complaining about employees online because I usually like to give them the benefit of the doubt they they are having a bad day and I know they have hard jobs, but I know this is not the case. With several different employees on different days I was treated with condescending old white men who were uninterested in answering any questions or being helpful in anyway. They sit on their phones and get mad at me for doing something wrong when I originally tried to ask them how to do those things.

Tom was A++ . My storage unit is located in Houston, Texas and had an autopay issue that was unable to be rectified by my store manager after 3-4 10-15 min phone calls. Let’s just say the employees at my unit are less than competent. Tom is/was a breath of fresh air. He is kind, polite, and willing to explain Public Storage’s processes and how we could fix the issue. What took hours between Public Storage’s automated system (still never reached a live person) and my storage units incompetent employees, Tom fixed within 5-10 minutes. A++.

I've been renting a unit from this location for several years, but was in need of a larger unit. Vince, the onsite manager, was incredibly helpful getting me into a unit which accommodated my needs. Not only did he find me a unit around the corner from the original (making the move very easy) he also made the transfer process smooth and easy to navigate. Vince is the reason I'll continue bringing my business, as well as recommending this specific location to my friends and family. Thank you for all of the help Vince.

I ultimately went with a different storage company - I reserved a unit online here but when I showed up for my appointment to view and pay for it, there was no staff onsite for over an hour. I ended up finalizing my booking online and when I got to the unit, it had a huge pipe running through it at chest height that was leaking water all over the wooden floor. The unit was unfortunately unusable, though the front office was very helpful in getting my policy cancelled and my payment fully refunded.

I was needing storage/moving boxes and saw Public Storage on 3000 15th Ave in Seattle sold boxes. I stopped in and was greeted by a nice guy named Tom (at least that’s what his shirt said). I told him what I needed them for and he helped me with the right sizes. I was only able to get a couple that day and was impressed that he didn’t put a hard sell on. I usually don’t write reviews but in todays day it is very rare to get exceptional service. Was very impressed and will be back.

Julian, the manager was so helpful to us. He is always there on site and always seems to be smiling even on the rainiest of days. He is always busy it seems, cleaning up or helping someone. It's nice to have my staging stuff (that I access often) in a place that has such great service & help. It's refreshing to me to have work with someone in the service industry that actually wants to help and does it with a smile. They are awesome!!!

First time renting a storage unit. EVER. So of course I was timid about the fine print and the details of the rental. Rest assured, Valerie was able to answer all my questions and do so with a nice smile on her face. Great service and thorough knowledge of the business - what more could you ask for! Thank you, Valerie. If I ever need to store my belongings again and this location is convenient, I will do so here! Jesse P.

My unit along with many others on the same floor were broken into. I’ve looked through previous reviews and this kind of break in at this location, where thieves bypass a lock, seems to happen frequently. The “lock” does not keep the thieves out, and they seem to have plenty of time to go through multiple units without any alarm sounding. The security at this location does not protect the storage units from theft.

I rented from this facility 20 years ago and that positive experience brought me back this time. I have had great interactions with the staff, Robin and Valerie. They are gracious and helpful and friendly. The facility is clean and secure and I feel confident that my belongings will be safe. My only complaint is that the facility is not climate controlled but otherwise, it's a great place to keep personal items.

My storage unit was broken into along with dozens more on the same floor. The management did not contact me proactively so I only found out by visiting. The on-site manager could not answer my questions and referred me to the district manager, who was not available. To date, management has not put in any corrective measures to ensure this does not happen again. I would highly recommend against this facility.

Wonderful service! I only needed a unit for a few weeks while I moved and Carrie made my experience as smooth as could possibly be! She was attentive, provided unit sizing advice, and was able as friendly as could be. Highly recommend for anyone looking for a short term or long term storage unit. (Hint: Online they have deals where the first month is discounted or free and there are no lease terms)

I had an easy experience renting my space at this location. I’ve been a customer of Public Storage a number of times and always come back due to the great customer service I’ve received. Patrick and James were very helpful to me, both on the phone and in-person. They reserved the space for me one week prior to my arrival, making the rental process that much easier. Many thanks.

Paul is literally the sweetest employee. I came in inquiring prices as I just moved to the area. I plan on moving in within the next month. He was very patient with me and answered all of my questions in full detail. I felt very safe in the office as all proper procedures for covid have been followed. Thank you so much for all your help Paul! See you in a month!

Julian was very pleasant and helpful during my reservation/setup visit today. He was also transparent while helping me make decisions on which unit to select and which packing supplies I would need. I could tell he was interested in setting me up with the right space and supplies for my move. Everything has worked out great so far!

Patrick and Kyle are awesome! They are always very friendly, helpful and were very willing to work with us to get the right unit we needed. They keep the property well maintained and always clean. It's so nice to know that we can keep our belongings at a storage unit where the manager really cares about his customers!

I have rented a modest sized storage space here since 2009! I just left and it almost feels like leaving family. Personal interest in how their service was as well as cleanliness and overall professionalism were hallmarks. Most recent care taker Tom is an excellent example of their continued excellent service

Julian was AMAZINGGG and was very informative when showing me my unit. It was my first time renting a space and I had no idea what I was doing or what to do but he helped me all the way :) He was also very very kind and I’m so glad that I decided to rent at this public storage location. Thank you, Julian!!

Even though this property is not climate controlled, the friendly staff make up for it. It's also valuable to me to encounter two skilled and friendly women running the office in a male-dominated profession. They were courteous and helpful to set up my account and find me a unit during a busy time.

Extremely clean facility and well maintained for the most part. Had a few incidents with the elevator being down and they raised our monthly rent by $65 out of the blue but still a great option to rent from as they are always running promotions. Jonathan is also very nice and helpful.

I have been at this public storage for the last few months and have always been so happy about the service. I have interacted the most with Tom and he is so helpful and super friendly. There is almost always someone available to help and their service is friendly and so appreciated!

The alarm goes off all night long for hours on end. They don’t care about their neighbors or their renters it appears since no one comes to see why the alarm is going off. I would hesitate to put my stuff here. When called about this issue they don’t do anything :(

Whoa! So impressed that Cameron called me to tell me he had cleared my balance and taken care of all the move-out details, even though I was struggling to figure out how to do this on the PS website. He's a mind reader! Best customer service I've ever seen

Tom was wonderful!!!!! He knows how to resolve problems which arise with the units and the computer system. He was pleasant. He bent over backwards to assure that I had what I needed. He is excellent with people skills. You are blessed to have him.

Absolutely do not rent here, I have been broken in to twice now with zero explanation or resolve. The thieves have a developed system that is not being combated. The property manager is unavailable and they work bankers hours, meaning your

Really great experience, Julian was extremely knowledgeable and friendly as he walked me thru the entire process. I have never rented a storage unit before so I didn't know what to expect, but the building is clean and well lit, and they

I would recommend this location hands down. The staff are very helpful and professional. I lost my keys and they helped me get into my unit with a new lock and set of keys for cheap! No issues through the whole time I have been with them

My family and I had a bad experience with a well-known moving equipment and storage rental company. They would not remove the tow dolly on the rental truck for us, so we had to drive the truck including the tow dolly inside the Public

Had a basic storage unit for a little over a year and experienced zero problems and great customer service. I found a good deal online (I hear it's best to start there vs. at the actual location) and the team at 15th Ave. W. walked me

I was on the property Thursday to pick up a couple of items. I saw Ray on the property. He greeted me with a smile and ask me how was the house coming a long. I was surprised he still remembered my wife and I were building a home in

Highly recommend - storage you can trust. Perfect spot to park the camper van for an extended period. Vince, at the front desk, provided some excellent customer service - took a lot of the chaos out of the whole moving process.

James provided excellent service when we were trying to find the perfect unit. He made the process simple and gave us a lot of good information. Overall a pleasant experience and we are happy with choosing Public Storage

Staff on site were very helpful with setting up the rental storage unit and ensuring that we were able to navigate and find our unit. Definitely recommend for ease of access and excellent staff

Nice staff and facility. Absolute deplorable business practices raising rates. From my "locked in rate" they managed to pretty much double my monthly cost in the 18months I was renting there.

Tom was amazing and so helpful when I was moving in and out of this storage unit! The place is very safe and friendly. I kept my things here for a year and everything was just as I left it.

Property Manager does not upkeep building. Alarms go off 24/7 with no regard for the reason behind it. Maybe if they checked the alarms people wouldn’t get their units broken into

Tom & Vince are the best! They go above & beyond to keep this space safe & secure. And Tom really went out of his way to help me out with something; it was super sweet of him!

They have a faulty alarm system that turns on at 9pm and does not shut off till the employee comes into work the next day. What is the deal with the alarm system?

Cameron made the moving out process so easy and smooth. He was so great to work with. Very friendly, responsive, and knowledgeable. Would stay if we weren’t moving.

Really easy experience checking in! Guy at the front was so nice and helpful and made sure to check that I got into my unit okay before I left. Would recommend.

Good facility, but feels like dishonest business due to constant increased in monthly cost. I started our at $86 a month and ten months later its $125.

Tom who manages the Queenanne space is lovely to work with. The building is kept very clean. Tom helped me easily move to a larger space today.

Rome, Julian and Tom are really remarkable. This storage unit is always clean, secure and easy to get in and out of. I highly recommend

Great clean storage place with reasonable prices and very friendly and helpful staff. Will definitely choose them next time.

Thank you, Cameron, for the good service! This is the second time the office staff was informative, friendly and helpful.

Julian was an incredibly helpful and fun person! So grateful to had him in the office my day of moving in!

Shout out to Cameron for the excellent customer service. Very friendly guy and extremely helpful!

Tom was really helpful and made things super easy. He also helped us get the best deal possible

Cool staff stays out of your business. Closes at 6pm is the only negative thing.

Clean, safe, Tom is amazing!