Good prices for quality equipment. Very friendly, knowledgable staff that answered all my questions. Clean, well organized store with prices clearly marked on all items. One of my favorite stores to shop at. *Update - I visited this location a second time on May 1st, 2019 shortly after they opened in the AM. Once again, the staff was highly knowledgable and provided top notch customer service, answering all my questions that I had about multiple pieces of camping and hiking equipment that I was planning to purchase in the next month or so. After an extremely positive experience inside the store, I arrived to my vehicle to find that it had been broken into and several expensive items had been stolen out of my vehicle. I understand that REI is not responsible for the parking lot area, and they may even have the blanket signage that all retail establishments put on their doors to deflect blame for anything that occurs in their parking lot. Unfortunately though, I cannot give this location anything more that 1 star, due to the fact that they have zero cameras anywhere on the outside of their property. As a matter of fact, none of the establishments have any cameras anywhere in the parking lot area, with the exception of Ashley Furniture a couple doors down, which I was informed that "those cameras probably are not even on" when I inquired as to whether they may have picked up footage of my vehicle getting broken into. Doing something as simple as installing cameras in the parking lot to create an additional level of safety for their customers would go a long way. Unfortunately, they won't, and it is for this reason that I will no longer shop at the Willowbrook REI.

Mark is an absolute legend of a mechanic. Today I went to REI for the first time with my brand new Specialized Rockhopper Sport that was assembled at a local shop in the Woodlands, they assembled my bike so poorly so I went to Mr. Mark in desperate need of repairs and he fixed my bike with such proper care man. I’m actually flabbergasted at how well Mark repaired my bike! I thought it was gonna be a thing that took multiple days but he fixed everything within 30 minutes! His customer service was truly outstanding and I actually felt like more than just a “paying customer” I could see by the way my bike felt after he was done with just how much he enjoys what he does and how knowledgeable he was. Truly a 10/10 customer experience at REI and I will never go to another bike shop again

I was just there for the sale going on and made conversation with a fellow associate there by the name of Eric. Not only is he knowledgeable and friendly. He definitely has the values of a good family man who wants the introduce his family to the outdoors. He was very helpful and super easy to talk to. I learned a little about him while I was there and he to me. I learned that he puts family first before his needs just like he puts my needs above his when helping me. Highly recommend this store and definitely stop by the camping section and say hi to him. Great guy and great service here.

Walking in, we were about a 2 on how well we were educated on hiking. We're still about a 4, but we were helped and passed from one expert to another and felt VERY confident about the purchases we made. We did boots, apparel, backpack, and accessories. Everyone was extremely friendly. No one was afraid to bring in another associate if they felt it was appropriate. Very collaborative. Everyone took the time to educate us and answer all our questions. I couldn't have been more impressed and comfortable. Heading back for a backpack fitting as soon as it arrives!

I ran in at 9pm on the dot and was greeted friendly by all the staff on duty. I explained that my daughter's medical condition required salt tabs that only they carried. They were all very helpful, compassionate, and courteous. I was amazed and thankful since I'm going out of town in the morning and really needed this as an emergency. Will be coming back to this location again and again. The evening crew rocked on Friday, October 7, 2016!

Worse experience I’ve ever had in a store. My wife and I were treated so bad. At one point we were told my one of their team members Matt, the bike we wanted would probably be out of our price range. How can you tell someone that. Even before that I kept asking for help and was ignored for several minutes. The whole time Matt had a horrible attitude. I definitely will be contacting their corporate GM and DM how we were treated.

I am a big fan of REI and I shopped at this location a lot. However, I brought a shirt today and asked for a bag. The lady literally told me there is no bag for me while others all walked out of store with a bag. I don’t know if that lady is having a bad day or she just being racist. But anyway, such a bad shopping experience and I am a little disappointed that REI is treating their loyal customer with bias.

Great customer service by Marisol! She's very knowledgeable about climbing shoes! My 1st pair I bought, I tried them out for a couple of sessions and it just made my feet hurt too much so I had to go back and get a half size up. They have the best return policy and got a pair that doesn't hurt. I tried them out right after I left the store at the climbing gym and I'm such a happier climber even more now!!!

Horrible policy on ordering a replacement pair of boots. Had boots for 7 days and they started coming apart so I went in to exchange them. They didn't have my size so they said they could order another pair....cool...then they want me to pay for the boots again until they come in!!! Charged twice for one pair of boots until they can get it right??? No thanks I'll keep my money now.

Stopped by the bike shop at this REI recently. I must say Mike and Kyle were absolutely superb. They were very knowledgeable and provided great advice about what I was looking for. Outstanding customer service from two very personable store associates. I would come back to this REI specifically because they work there. Many thanks and much appreciation for their help.

I went to REI to buy new hiking boots for an upcoming trip and had an excellent experience. Brian, in the shoe department, was incredibly helpful. He talked me through all the different options, got different sizes, taught me lacing tricks, and helped me think through what shoe would be best for my needs. Very impressed by his patience, knowledge, and customer care!

I needed new trail running shoes and came here. Never bought shoes from here before and was a little nervous I wouldn’t find anything. If it wasn’t for Caridwen, so sorry if I miss spelled her name, without her, I wouldn’t have found a perfect shoe at a great price. I hope she and management see this and she feels appreciated! You made my day girl!

Mark is the best bike mechanic ive ever had the pleasure of meeting! He fixed my friends bike with extreme care. Mark was very knowledgeable and guided me to exactly what i needed. Ive had poor experiences at other bike shops but REI is the the supreme bike shop! Any problem your having with your bike can and will be fixed with care here! 10/10!!

Kelly and Young Dave at the bike department are fantastic! They are knowledgeable, honest, and helpful! They have educated and guided me in every question I’ve had. Phenomenal customer support. I also took an older bike for maintenance and they did a wonderful job. I cannot say enough things about the service I have received at this store!

Everyone was so helpful and friendly! The products are high quality and cover all your needs for outdoor activities. My purchase here today will make my time at the nature trails tomorrow so much better and a heck of a more comfortable! Thank you for everyone who helped me today for being so knowledgeable and caring!

Every time I have gone in for some gear I have been greeted with great service. The staff is incredibly knowledgeable and have first hand experience with the gear they sell. All the gear they recommended ended up in my pack and has served me well since. I somehow seem to learn something new every time I visit!

Great selection! Always impressed by the knowledge of the employees and the effort they put into the customer experience. We were shopping for shoes today and were encouraged to visit two other specialty shoe stores as options for fittings and other options in the particular shoes we were considering.

My back tire fell off my bike and we came to get it fixed and Mike not only put the tire back on but he also tightened my brakes, fixed my seat, and my handles. I would %100 go back for any bike problems I get from now on. I recommend you ask for him if you need any help at all. Mike was awesome!

Always lots of helpful staff to assist. Never pushy. I usually shop in the store but today I ordered some boots online to pick up (so I could be sure they had my size) and because temperatures were dropping below freezing, they called to let me know they were closing early. Much appreciated.

Huge shout out to Mike and the bike shop team!!! Truly a pleasure and life saver! Above and beyond the most genuine and kind guy. My daughter was so impressed by what an amazing example of hard work and the get er done approach Mike exhibited tonight. Thank you so much for your help Mike!

I have always experienced the best customer service here and every REI store I've ever been to. This is the place to come when you need expert advice on products for hiking, camping, biking, and many other outdoor pursuits! Still a great place to shop, expensive, but good quality gear.

Love the store and convenience of returns. Better selection online. In store women's clothing is mainly yoga. Great camping gear and decent water sport section and several bicycles. Really good online sales. Staff is always friendly and usually pretty knowledgeable about products.

Paul was awesome! We chatted about Big Bend & exploring while he helped me find my hiking shoes. Being a 7.5 I can rarely find my size but they had a pair I loved ON SALE for almost half the original price. It was a quick and really positive experience for my first time at REI :)

I've been a member since 1973. They have maintained a high level of quality and customer service over the years. My recent visit was another example. I bought a bicycle. They were very helpful. I'm happy with my bike and I'm confident that it is properly assembled.

Very helpful staff who actually work out on the floor. Very expensive store but high end excellent quality items. Nice flow of items through store. They sell items focused on outdoor activities such as cycling, camping, kayaking and such. They even sell surfboards.

It is a 30-mile trek for us, but I am never disappointed by REI. They have the most knowledgeable woman named Ceridwen working in shoes. She took the time to help us find the perfect boots, insoles, and socks for our Kenya safari. Thank you for your patience!

Its a very pleasant and easy going staff always asking if they can help, and checking out is comforting...people who don't know of REI will be price tag shocked, but its the qualities and customer service policies its the Nordstrom's Way...Enjoy …

REI is always a great experience. They stock first-rate merchandise and from a variety of well-known brands, including their own. The staff is always friendly and make themselves available for assistance of any kind. Just a great organization.

Always a pleasure to shop here. Knowledgable staff in every department, and excellent service every time. Today, the person helping me recommend shoes based on the pro/con list I had from my current pair. Not only did he recommended a good

I'll be going to Colorado this week to hike and came here to get high quality hiking boots. I don't do much outdoors activities but after coming here, it's definitely motivating. The staff are very friendly, I worked with Jessica the first

Yesterday was our first time at REI. Wow, talk about all the selections they have for any outdoors person. Clean. Friendly helpful great staff! We enjoyed visiting and buy new hiking boots! We'll definitely be back to shop for more stuff!!

I’ve always had such a positive experience with the staff here, or at any REI for that matter. They are extremely helpful, patient and knowledgeable. I really want to give them 5 stars but my recent experience left me a little confused. I

First time here and honestly, my wife and I loved it.. Marisol was AMAZING!! Answered all of our questions, helped us pick some really good shoes for our Spartan race in June and really good socks for it as well.. Definitely coming back..

Just had a great experience here, thanks to Jessica and Jean-Christophe. I had an item that was just out of the 90-day return/exchange period, however they were able to assist me. Finally caved and got myself a membership since I find

Stopped by REI when Fleet Feet didn't have any of the sneakers I wanted to try in my size. REI had tons of styles in my size, and the employees were all extremely helpful and kind. Great experience!

Really great experience today. The staff was friendly and helpful. They had helpful suggestions. Answered all my questions and helped let find what I was looking for. I know I can trust the quality.

A big shout out to Mel. I needed a number of items for an upcoming hiking trip. She was so friendly, professional and knowledgeable and stayed with me the whole time. Great customer setvice!

The overall experience… a lacking of products. Staff, amazing! Good all around, nice and helpful. But this is an outlet store at best… the one south is much better.

Love me some REI. Been a member since 1997. Their products are first rate. BUT BEWARE of their buy online for store pickup! Unlike other stores, they will

This place has the best clothing selection for Houston summer weather! I used to shop at Academy for most clothing, but REI has so much better service

Great employees here - always happy to help out. Good selection for pretty much any outdoor activity.

Bryan was very helpful. He tried to help us finding the best shoes. Very good customer service

Why are you union busting? What’s wrong with you? Are you heartless psychopaths in corporate?

Amber is a great host and incredibly helpful. She is quite awesome. Keep her around!!!!

Exceeded expectations. Highly recommend. Raymund, Brian and Marisol are rock stars!

The cashier at the front was so nice!! I loved her energy and she was super helpful

The best. Best warranty on everything. They are great

Love that place, always come her to tune my gear

Great you can never have a bad time at REI

Good quality products Good service staff