I fell in love with the Maxwell couch at RH, but after reading dozens of online reviews the themes were: sagging frame and frumpy cushions within 1-3 years. I asked the salesperson about this, and she said they changed the construction of their sofas, but these reviews were after those changes. She said she'd email me a follow up response to this concern and I never heard back from her, although I did get an email with the price quote of my sofa were I to buy it. Discouraged with RH, I went to a local custom sofa building shop here in SLC. He had beautiful sofas to sit on in the store and they were marvelous - I fell in love. He said he had reupholstered a RH maxwell sofa and they use particle board and soft wood, like pine, rather than hard woods in their frames. They also use the cheapest quality foam in their cushions. He uses hard woods and the highest quality fillings. I'd take this as a sales pitch except this lines up with the reviews I'd read. He said their leathers were good, but if put over a low quality frame and cushion, the couch won't hold up. He stands by his product offering an "as long as you own the couch" warranty on the frame and cushions, AND a 5 year warranty on the fabrics. So if my kid jumps on the couch and breaks something, it's covered for as long as I own the couch, and if my kid takes a pen to the fabric & I can't get it out, he'll replace the cushion. RH obviously has no such warranty. The salespeople at RH don't know their product - I asked how many "rubs" their fabric ran at, this is the standard way of comparing fabric durability - 15,000 rubs is low use residential, 55,000 and up is high use residential. She said "oh very very high," and I retorted, "So like in the 5,000 range?" "Oh yes." In other words she had no idea what she was talking about. The local custom building shop also had a 4-6 week estimated delivery, as opposed to 3-4 months with RH. (On line RH says 45-60 days, but when I actually went to place the order with the salesperson she "warned" me that it was more likely 3-4 months.) Local shop had 10,000 fabric options, compared to 140 at RH. The local shop could completely customize the size and dimensions of the couch down to the inch - so it will fit perfectly and was literally sized to my husband's exact height. And the cost? RH would have been $7,116 for the features I wanted on a sectional. The local guy? The exact same couch, but better materials, $4,200, INCLUDING delivery and the warranty. Seriously, people, go local. Better value, better options, better service. Don't get sucked in by fancy marketing.

I would not recommend anyone purchase a restoration hardware leather couch if you have children, animals, blue jeans with metal tabs, fingernails, or any clothes that have metal attachments . I purchased a distressed leather couch in February of 2017 and the couch has now been destroyed by October 2017. I have two small cats and a family. Merely touching the leather causes damage. I have never seen anything like it. We had a leather couch for 10 years and didn't have any scratches. My animals do not use this couch as a scratching post. They are 10 pound cats. The damage they did was from getting on and off of the couch. Dog owners should run! This will be your nightmare as well. Restoration Hardware sells something called leather CPR. This product is designed to reduce the appearance of scuffs and scratches. I applied this to even the lightest scratches and saw no difference. This does not reduce the appearance of scratches. I called restoration hardware about my experience. I worked with a representative named Patience. She was very understanding and easy to work with but unfortunately restoration hardware determined they could not help me. Patience went to management a second time and requested someone help me. They then stated they would comp shipping if I wanted to purchase another couch... I will obviously not be purchasing another couch after I have already spent around 5k this year on the couch that lasted less than a year. To make matters worse I heard someone in the background mocking me as I got off of the phone. This is an extremely disappointing experience.

Wonder why RH doesn’t have ratings on their website? They don’t want you to know how badly you are truly getting ripped off. We thought we were investing in our couches when we bought them from here and that they would last a long time and age well, dead wrong. We had several deliveries of damaged or poor quality product and by several I mean seven! We finally got an acceptable set in July and within a couple weeks the leather seat cover had shifted over the cushion and not matter how many times we try to correct it and fluff the cushions it still looks cheap. We are a family of 3 with no pets and we do not eat on the couch. The stitching frayed and just over all the couches have not held up for $7k couches. We requested a partial refund and had to fight tooth and nail plus escalate it to corporate, because the store manager was rude and unwilling to help, to get a resonable discount. Don’t waste your money or time, my sister bought couches from RC willey for thousands les, has had them for years, has two kids, 3 small dogs, and a couple of cats and their couches have held up so much better than ours.

Ordered a secional Italian leather couch. In store they only carry sofas (not sectionals) and only in largest size (that wont fit in our living room) so we took a chance and ordered $9000 sectional without seeing it. Quality is crap. Looks like something i would buy from Wal Mart or Target for $500 just with really nice leather. Sew seams have frayed stitching and pieces of sectional do not line up very good plus there is 1-2 inch gaps between pieces after they are attached. The white glove delivery setup crew the store raved about was 2 people who couldn't speak English. They destroyed couch getting it in door then scratched my brand new hardwood floor i just installed the week before. I called the next day to return sectional and thought everything went well. Until 5days later when delivery company still had not setup pick up date. Finally i called delivery company to find out RH never notified them of pick up. 2 weeks later i still have this ugly sectional still in my house. I will never shop RH again.

Last year we bought some beautiful Christmas decorations from the showroom. This year they aren't selling any small items, just a design gallery- no big deal. They directed me to the website to shop for the decorations; all good. Today was 13 days after the order and I finally received a notification that the items shipped. Not only that, but I received a phone call that several of the items actually were not in stock and that they wouldn't be stocking those items again. The representative gave a cold apology but no other offer, discount or compensation for the inconvenience. Restoration Hardware isn't a small company and in my opinion this was not acceptable. It's not hard to have a website that can manage inventory. In a day where small, local businesses are trying very hard to win the deal, I'd much rather take my business to them, get similar quality items and far superior service.

I'd be OK just moving into Restoration Hardware. Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. It's not for the small walleted either. This place gets pricey. But everything is of a great quality, so if it's something that you can afford, you should do it...and know that you'll make me jealous. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a week...the reason? Because I want a freaking $10,000 couch from Restoration Hardware.

I agree about the delivery and the quality issues. But they will make good on defective merchandise. It just takes forever. Same with Pottery Barn because they are the same company. It's too bad that everything is made so cheaply. Along with a sofa and a arm chair, we ordered six dinning room table chairs. Two had to be returned and replaced, which took a month, and today we saw scratches from the legs of the chairs on our hardwood floors. China uses cheap "nail in" plastic caps. So cheap that the plastic wore off in only 4 months and the nail heads came through and scratched up our hickory floors really badly. I replaced everyone of then with felt but now I'm looking for something I can do about the scratches. Looks like a five year old child let loose with a crayon on a wall. Next time I buy furniture I'm saving until I can buy substance.

My go to for pretty much everything fashion and home related is Ralph Lauren but they no longer have a presence in Utah other than factory outlets which I cannot set foot in without my allergies going into hyper drive! It's the Lauren Ralph Lauren label. So much as a glance at the Lauren label, or a reflection from a mirror, and hello Emergency Room and at least 3 days in the ICU unit. I would much rather blow $9000 on a table and chair set than blood panels and lab work. Sure Ralph Lauren Home is ungodly expensive, but you get what you pay for. Henredon used to be their manufacturer but I believe they filed for chapter 11. Then new contract is with Theodore Alexander. Just buy Ralph Lauren. Timeless elegance. But not Lauren or any of the other bridge labels. Eww...bridge. Gross.

Not sure what people mean by “if you don’t look rich” you won’t get helped. My wife and I went in today in jean shorts, a t-shirt and ball cap! We were greeted at the door, told them we wanted to look around, then after we had browsed, a second employee checked on us and were very helpful for the rest of our experience. I am in a wheel chair so it’s hard for me to get around in some crammed furniture stores. We wanted to try couches and the girl helping us was willing to push around coffee tables, lamps, and any other obstacles in my way! Upon time to checkout we had some issues with our finances that needed to be sorted out and we were accommodated perfectly! We just about furnished our whole main floor with her today and will definitely go back in the future!

I love their furniture and have experienced nothing but the best customer service. I've spent loads of money, on multiple orders through the past 3-4 years. If you're patient to wait for your furniture (stocked and custom orders can take several weeks, or even months to deliver) they deliver a great product. I've had several items custom made that were dropped off at the wrong house (UPS or FedEx mistakes), and immediately they shipped me replacement products, no questions asked. Although it's expensive it's a quality product. Their customer service has been great to deal with, even when scheduling deliveries or working to correct mishaps! I won't hesitate to recommend them.

The sales associates are super snoody and prideful. They quote you a reasonable price and then change it at check out and only then explain that the original deal they were offering was for "members only" and then explain members pay $100 a year for those "deals" lol don't waste your time here unless you've spent 2 hours on makeup and hair alone and are ready to buy the store, otherwise they won't treat you with any dignity. Oh yeah I forgot to mention they laugh at you and make you feel stupid for asking simple questions. I'll never set foot back in that store again.

My wife and I remodeled our home, and when we started the process we decided to purchase all new furniture and thought it would be fun to treat it as we were moving in a new home. My wife took me to RH @ City Creek we started looking and I fell in love with the Style we were greeted by a designer and let me tell you she is GREAT! ASK FOR KRISTEN.... she has made our experience so easy and FUN we are looking forward to our install at the end of the this month.. I would recommend RH CITY CREEK to all of you and my friends.

I want to "ditto" the comments on here. Wonderful service in store, and I'm very excited for the table BUT after saving up for this for two years and getting rid of my dining room table and re-arranging our schedule, we are currently in the delivery window and they called to tell us they are not coming. They want to come during the day BUT WE WORK TOO. So, now it's going to be another week that we HOPE it will come. They had no way to re-mediate the situation. We are just out of luck. Just FYI for future buyers.

I drool over this place. I don't like mass retail generally, but I can't help myself on this one. One time, when I had a hard day at work, I went to RH just to sit in peace. I find it as calming as a spa wait room. The employees have always been respectful and helpful as well. Bonus-- apparently, people can even buy the gorgeous furniture. ;)

I'm not going to complain about the fact that no one asked if they could help me. Staffing everywhere is lean right now, and I was just window shopping. I found it to be definitely my style of decorating. When we are ready to furnish our next home, I will inspect the quality more closely. I will definitely check out the Houston store.

If you want to freak out the help pick up any object and take it to check out and watch the help melt-down. This is a display store, only. Last time I was in some poor schmuck was on his knees measuring the length of bed skirt hem to the floor. It's a crappy store with overpriced low quality merchandise.

We have purchased dining room tables, kitchen tables, chairs, stools, lights, bedding, etc. Their wood products are cheap. Their are metal stools are cheap. Only thing I liked were the table lights and the bedding. If you’re looking for a major furniture piece I would not recommend Restoration Hardware.

Although my experience was not in the SLC showroom, I just wanted to take the time to say how wonderful the customer service staff has been. I use restoration hardware for my own interiors as well as for my clients. I have had nothing but EXCELLENT service. I really to appreciate it in this industry :)

Our experience with RH has been fantastic! The designers and managers have been super helpful and really friendly! They have all the materials in store - which really helps before ordering products. RH has been great to us- in many ways. I totally recommend the service from the SLC local gallery.

Love this place. Interesting and timeless furniture options. Prices are reasonable when on sale and ok at the market only price. But given the unique options, customizable choices, and good overall quality, we keep going back for more. This store and anthropologie pretty much furnish our home.

Incredibly snooty and unhelpful staff. Walked in ready to purchase a couch and it took us 20 minutes of being there and walked passed (glared at by employees) before one finally "helped" us. I would invest in new employees and customer service training for employees.

The furniture has great versatile deign but is made cheaply and is not lasting. I purchased a california king bed frame and if it rubs aganst ANYTHING the veneer scratches or dents because the wood underneath is so soft. Poor quality ant very overpriced.

I purchased almost 5 multi thousand dollar items from Restoration and the furniture is great, BUT, there shipping and customer service is the absolute WORST. I have not had one order come in on time or as expected. DONT SHIP ANYTHING FROM THEM.

I like walking around in here and planning for the day I can afford to buy something from here. Always clean and the staff are always kind even though it is obvious I can't afford any of the products they are selling. One day RH.... one day.

I am beyond pleased with the work that I have had done with RH. My husband and I remodeled our master bedroom and bathroom. We joined RH as members, worked with a designer, and ordered beautiful furniture for each space. I appreciated how

Nice staff i can't afford anything but leaving 5 star to balance out the broke af people leaving poor reviews because they jealous. Theres a really furry couch in here 100% recommend sitting on it its like cuddling a grizzly bear.

Overpriced stuff, but really fun. Reading the other reviews, looks like many many people get burned ordering furniture. I just ordered flatware and all was perfect. It's expensive but so unique.

Sold me a dining table that was supposed to be solid walnut, but it's 100% veneers. The website says solid walnut, but the table is clearly not. Very disappointing for a $6K table.

Kristen is awesome. She's super friendly, and will work hard to take care of you. She has awesome style and is ultra smart--make sure you ask to meet with her because she's great.

I thought it was awesome. Our server was super nice and knowledgeable. You can really be adventurous and tast some dishes you have never tried before. I'll definitely go back.

Staff just standing around. One girl literally bumped into me without asking if I needed help. Beautiful furniture but Ethan Allen is more helpful.

Unhelpful staff. Also, since when is it in style to attempt to distribute unfinished furniture at the same price as quality finished hardwood?

Don't believe the reviews, these people are awesome! The bad reviews are from people who shouldn't be shopping at a place they can't afford!

No parking lot for a truck and large trailer. I wanted to possibly buy and load up while passing through on the way to our new home.

A pleasant experience initially, but the flu lines of the staff to help overcomes initial pleasantries. Must use = the bathrooms!

I would buy the whole store if I could!! Love their selection! But the staff leaves a lot to be desired. They're very unfriendly.

"High quality furnishings for a high quality price." I said that 3 years ago. Back then, we weren't treated well when we walked

Someday I will be ritzy enough to afford a pillow from here. In the meantime I will meander through this funky little store.

Employees super snooty. If you don’t walk in looking like money they will try to do anything but help you.

We didn't buy anything but they let me charge my phone so it's a fantastic place, great customer service.

Very nice gallery and the employees are welcoming and let you have your space to look around.

Oh I wish I had the money for all this nice stuff. Mostly the chairs, oh the chairs!

Satisfied with the (high) quality of the products I've purchased from RH.

Gorgeous furniture store with comfortable and fashionable furniture.

One of the nicest stores they have

Store was clean