They treated us miserably and released a GSD into the store, causing him to attack my mom. 1- Arrived 5 minutes prior to closing and staff was very rude, rushing us to get out. Bought a lot of their frozen dog food, and when we left the store, we realized that in a rush to get us out, they made a mistake and overcharged us. 2- I was busy, so my mom went back the next day with the receipt to be refunded, and they refused to refund her without seeing proof of purchase. The receipt was not enough and they asked her to bring back the frozen food, even the opened ones. We don't exactly live close and what HORRIBLE customer service to ask your customer to prove they bought something when they were the ones making a mistake. 3- While checking her computer, the cashier notices a lost German Shepherd outside. She leaves everything she's doing and goes to grab the dog. When bringing the dog back into the store, she RELEASES this unknown dog into the store, and the dog starts charging at my mom's 2 dogs. 4- My mom yells to the cashier to grab the dog, but she ignores her pleas. My mom tries to protect her 2 dogs, especially the small one who is already traumatized of German Shepherds as she was attacked in the past. In all the chaos, the German Shepherd knocks my mom off to the ground. The cashier finally grabs the dog and leads him towards the entrance. 5- Instead of getting this reactive dog far away from everyone, she decides that she was going to release him again. My mom had escaped to a corner of the store, but the dog finds her again and charges at her. Same scenario happens and my mom is screaming on the floor. The cashier grabs the dog again and FINALLY leads him to the back. 6- My mom is bleeding, bruised and can't walk for a few days. She can't even teach piano anymore because she can't move her arms. She can't drive. What did she get from the store? No apology from the cashier, and a $25 gift card from the manager the next day. 7- After sending 2 emails to Ren's that got ignored, I had to make a complaint to the Better Business Bureau, which finally led the President of the company to call me. Wow. She ended up offering us a $100 gift card, which we NEVER even got. Avoid this place at all cost. Avoid Ren's Pets in general at all cost.

I have had a few bad experiences here recently. I was very excited when they opened they seemed really educated and had alot of items but in the last couple months have been very lacking. I went in one time to get a new clipper blade for my grooming clipper and asked a person who worked there for help. We went through and I told her which clipper I had (one that they carry in stock) and she gave me a blade. I made sure to double ask if she was sure it would fit my clipper and she said not to worry it was a universal blade and fits in all the andis clippers. Of course me trusting her i bought it and took it home to try.. . next thing I know I'm back at the store because it doesn't fit my clipper. I never once used it, I had the receipt for the day before but they would not accept it because the apparently the clipper blades are final sale. Therefore I was sold something and told by one of the people who worked there that it would work and it didn't and they would not take it back and admitt their mistake. I'm down money that they got to pocket because someone at their store made a mistake. Another time was bringing in a coupon. I had used a coupon back in Nov for 20$of a 50$ purchase. Well imagine my delight when I saw it again starting in Jan. The only thing they failed to put was that it was apparently the same one just extended and that I could not use it again. I looked all over the coupon and double checked and nowhere on it does it say that it was an extended offer. I figured if They put out a new one that it should be honoured as a different coupon. I have decided I will no longer go back to this place as they seem to make the rules up as they go.

Such joy in my day starting with HANNAH! I arrived with an odd question (I thought!) that she immediately answered with such confidence, thoughts, and helping manner! Even her words and manner was so inviting, I could NOT leave without expressing my gratitude! I walked over to another that happened to be working after leaving Hannah at the cash register and this was a boss! After speaking to this amazing, mindful, full of smiles Boss; she asked me if I felt alright to speak to the Manager! Of course!! I cannot explain this crew of people who are loving their jobs. It seriously warms my heart for them. After speaking to the Manager (apologies if the titles are incorrect), he was so pleased and delighted with my heart felt way of ensuring at least one was aware of my thankfulness towards Hannah and how blissful it was to have the moment with her and truly appreciate her. Come to think of it thank you to each and everyone of you yesterday, you truly warmed my soul and it is so important these days to let you know! Huge hugs for being each of you and loving your jobs! Bravo! Your kindness of conversation to answer a question is beyond amazing! Thank you Hannah, her twin sister (apologies I forgot all the names) and two bosses.

Having decided to take our 1 yr old lab on a 16 hour drive out East for her very first road trip, we were pretty anxious about how she was going to manage the drive, and went in to Ren’s Pets (Kanata Centrum location) to try to find something to help keep her calm on the road. The employees were super approachable, and the one who ended up helping us out (I believe her name was Brady) really went above and beyond - taking the time to listen to my concerns and suggest different possible solutions (at different price points, with no sales pressure at all), while also sharing her own experience of trial and error and lessons learned in a similar situation with her dog. She was so kind and genuine and totally put us at ease about a stressful situation, and the products we wound up going with worked exactly as we needed them to for our dog. With half a dozen nearby pet product stores to choose from, this experience has made loyal customers out of us and we will continue to choose Ren’s Pets Kanata every time!

THE STORE MANAGER IS SO RUDE ! I've been a loyal customer of Rens Pet for quite some time, but my recent experience has left me truly disheartened. The issue arose when I attempted to use an influencer code that was clearly designated for October 23, as per the provided screenshot. However, the store manager insisted that these codes could only be used by the influencers themselves and declared, with no evidence, that customers like me could never use them. Despite questioning this abrupt and inconsiderate change in policy, I was met with both rudeness and misleading information. I reached out to their customer support, hoping to find a resolution promptly, as I am unsure whether Rens Pet will adhere to their own written policy. As someone who values fair treatment and open communication, this incident has left me deeply distressed. It's a real shame to see the treatment of a loyal customer fall short of expectations.

Nice staff but had a bad experience. Was overcharged almost $100.00 on a 12 can case of dog food. Went to return the item after calling the store, but it was taking too long and I had somewhere to be so I had to go and come back. Went back the second time and again it took quite a while to refund me. They offered me an additional 25% off, but couldn't figure out how to do it and I could see it was going to be another long wait so I settled for 24% off. Again, nice staff and they were very apologetic, but did not seem trained very well. Which suggests poor management. I appreciate the savings, but even with the savings it just matched the regular price at PetSmart. Not worth the hassle.

Love this place. We have an 80lb female Husky fluffy butt and we feed her Wellness Core brand dog food and get the Greenies dog treat/dental chews. They always have them in stock. They also have great sales, sometimes up to 50% off the largest bags of dog treats (saving like $40) and $10-$25 off large bags of dog food. The staff are really friendly and helpful. Large selection of pretty much anything you would need. We love their little treats at the front that you can buy, I bought two of the bones today. Definitely recommend this place for your pet needs.

I always buy my products at Ren's they have good products and good service ! But last week I asked a question and the answer I got lacked a bit of knowledge....I've been a certified groomer for 16 years and once in a while when I do a nail clipping and see that a dog needs a bit of a refresh I use a bit of dry shampoo and a quick high velocity ! So my question was can you tell me is there a dry shampoo that groomers use or prefer then the rest !? The answer was no groomer use dry shampoo you would never see a groomer use a dry shampoo ever ! lol really !

Let me start by saying I always feel relaxed and comfortable shopping at Ren's. The Kanata location is a cozy store that has everything you need at reasonable prices. They sell high quality products, food, treats, and toys. The customer service is great and the employees always have a smile on their faces. Particularly, the store manager Matthew, he was very polite and helpful. He's a hands on manager and rang us through himself. I appreciated his positive attitude and cheerful service. I highly recommend this store and look forward to going back.

The Worst Pet Shop Ever!!! Not aggregating, I’d give a zero star if i could. The customer support was so bad. I bought cat food Orijen from here and wanted to give it back since my cats starting vomiting the food but they didnt accept by return even though i had the receipt. I usually unpack my cat food to a air free container so it stays fresh and threw my packaging. They insisted that they needed the packaging. I’d highly recommend going to Pets Mart instead, as they are more better in their returning policy

Ren’s is definitely my favourite pet store to shop at! Great selection of products at competitive prices. My experiences at this particular location have been nothing short of phenomenal. Every single staff member I’ve interacted with has been happy, enthusiastic, and above all helpful. They are all clearly pet owners themselves and it really shows when you talk to them. I feel confident when I ask questions or look for advice I’m getting good info from a fellow pet owner, and that makes for a loyal customer.

My dog was bit there by and was bleeding. The dog who did it was from an organization that the store had allowed to set up at the front. I called after getting home and let them know of the incident and they showed no compassion, no remorse, no care whatsoever. They just kept saying “ok” as I was letting them know how displeased I was with the lack of vetting that went into the volunteers and dogs’ socialization. Not going back there again, as I feel disrespected as a regular customer

I was at this store location Dec 22nd. My 16 yr old cats both have been having issues eating and this has been for the last 2 yrs with zero positive results trying medical and food changes. A staff member there advised me to purchase a certain probiotic cat food, wet it down and feed that way. Our lives have been turned around! Much appreciate the time she took out of her day to advise me and now my cats are no longer in pain and also no longer vomiting after each feeding. Thank you!

I would give 1 star if I could. Product quality is terrible and customer service is chaotic. I bought a cat hair trimmer which did not work for a second. I tried to return it but of course customer service refused in the rudest way possible. Do not buy from this store. There is literally 5 different pet stores in the area. Avoid Rene's pet at all costs. Go to pet smart which is a 2 minute walk from this store and has decent products and nice employees.

Usually a 5 star rating but recently there was a new packaging look on the frozen small marrow bones. Instead if having 6 small bones as indicated, there are 3 very large bones. I bought a package last week & thought they just made a mistake but had to buy them again this week and again 3 giant marrow bones. Very disappointed I guess I will have to find a butcher if you are unable to provide the correct sizing. They should have been cut in half.

E-mailed the company to order a bed and a pet carrier. Was told it would be delivered to my local store and I could pick it up. Two weeks go by, no follow-up call or e-mail to tell me it had arrived so I went in, but it hadn't come in yet. I e-mailed again and was apologized to, and told there would be a follow up to see what had happened. No further response was ever given and I never recieved the products. Horrible customer service.

I love this place! The staff are so friendly compared to their competitors. This stores offers everything you will need for your pet at awesome prices. I specifically go there to get my 90 lbs lab his favorite 'hawk bone'. The price is fantastic for this treat and it lasts my dog a log time - which is rare. I will ALWAYS be a Ren's customer from here on out. They also have a great rewards program so I recommend signing up.

We spent the day at Ren's Pets Kanata for a fundraiser and we were treated so well by the staff. Matthew, the store manager, did everything he could to make us feel welcome and was so supportive to each of us. While we were there I got to look around thoroughly and saw so many amazing sales that will help our service dog school to save money. This is our favourite store for our school. Thank you for the amazing day today.

I enjoyed walking around the store browsing different products and found some products that i couldn't find at other stores. However when i checked the price of the Acana Dog food it was 10$ more than the one i just bought 10 mins before i go there. I love the store experience in general, It would be my top choice if the food was the same price. I'm not sure why the food was so cheap at the other store though.

I will never shop here again. While there is a large selection, the staff seems to be high school kids with poor customer service skills and lack of knowledge. I had to do a curbside pick up and the staff sold me cat food instead of dog food, which I only noticed upon arriving at home. When I called to ask about exchanging it, they refused because of COVID even though it was their error.

Ren’s has marvellous service. Their staff are well trained and understand what sorts of foods are good for different types of dogs and they were always able to help us out. The store is well stocked but doesn’t have a “big pet store” vibe. They don’t sell animals, only things for taking care of your pet. I would highly recommend their store for all your pet-caring needs.

The manager of this store is incredibly RUDE. They don't allow customers to use coupons and even insult and chase away customers. I checked the related policies at home and found no restrictions on using this coupon. I have already sent emails to the management and headquarters about this issue. Very disappointed! I will never visit this store again!

Very disappointed twice now I have had issues with products and have been passed around purchased a dryer to have it break down in less then a year to find out it only has thirty day warranty send it back to the company which is located deep in the states to make a long story short staff needs better knowledge of there product very disappointed

My son and I have had a new puppy for a couple of months now and are new to this dog journey. The staff here is beyond helpful and just flat out awesome. We thoroughly enjoy shopping here as we feel welcomed every time we pop in. Very generous with samples as well as we were clearly out of our element lol. Hard 5/5!!

This used to be my Go-to store for everything for all my pets. From dog food, toys, treats and accessories to cat toys and treats too. Staff used to be very friendly, helpful and engaging, these days you will be lucky to have someone greet you when you come in, or even ask if you need help with anything.

Looks line a good place fore grooming supplies and toys for dogs. Cat supplies are something to be desired as is customer service. But they do have good cat harnesses. They seemed a bit short staffed. I hope as the team gel at this new location they are capable and inspired to excell in Customer Service.

One word comes to mind…. Amazing! Was in the store today and they were hosting and supporting Ability Dogs Canada and raising funds for The Kelsey Fund. Such an important cause for mental health. Not only was the store supporting the cause but they were offering great customer service!

As a groomer I often use this location to buy tools for work. There have been many times I go in, and items are misplaced, kept in the back while the shelf is empty. Very unorganized. Otherwise the staff is extremely friendly and I send many customers and clients there for their needs.

I like going to this store and take my pup along. Staff is friendly and knowledgeable. Good prices. For small breeds and picky eaters, one cool thing is that this store has is that they will allow your pet to sample food until he finds the one he really likes. Very recommended.

Ren's is a Canadian company that takes care of its customers with a no hassle return policy. We have purchased many items, besides food, that we have purchased numerous times. The staff is always friendly and helpful. Great place to take care of your pet(s in my case)

Best rewards program of any pet store, great selection of foods, fully Canadian company, good customer service, fast delivery when you order online and prices are often lower than other stores. I cannot say enough positives about Ren’s, I’m a customer for life!

Ren's Pets is a very nice clean spacious store with lots of room between isles. The store is well stocked and staff is very nice. They seem to have a great management and make customers and pets feel welcome, and take care to answer any and all questions.

Friendly staff, simple click and collect, offered exchange if I wasn't sure of the sizing before picking the item up. It is spacious than the Barrhaven location and has some things that PetSmart does not have. Thank you for the service!

Nice selection and great staff who are knowledgeable and extremely helpful. The prices tend to be a bit higher than other pet stores, but worth it in my opinion for the wide variety of products (including specialty items) offered.

Often good, but awfully inconsistent: They have a good selection, but popular items are often out of stock. They have decent sales, but items and sale prices are regularly mislabeled. Some staff are wonderful, others are… not.

Nice store. Very clean. Lots of products but very little cat stuff. Mainly geared towards dogs. Also very expensive on dog toys like 4 to 5$ more than the same product at Pets Smart. So a good store but know your prices .

the team members there don't often respect coupons and other forms of discounts (i.e. employee discounts, thank you coupon, welcome coupon, etc.) otherwise good layout of the store as it's very open and organized

Great customer service and friendly staff, but there are a lot of good foods they don't have. They do have a good selection on supplements. I was able to find a slippery elm powder for my cat's upset stomach.

This is our favorite pet store. We always find a great selection of treats, toys, and everything else we need (and don’t need!). The store is always well stocked, clean and the staff is great with our pup.

Excellent pet store! Great selection and nice staff. Can be a little more expensive then pet smart or Walmart on some staple items, but make up for it by having more niche products that are higher quality.

Last night, I ordered Curb-side pickup and I got my cat food the next day. I was in the area, so when I arrived. I paid at the door and I picked up my item. I had a positive experience! I’d do this again.

Love supporting the smaller family based stores like this one. Staff are friendly and responsive. Rewards program for discounts. Right near Terry Fox park and ride so easy to stop in after bus drop off.

Staff are super friendly and patient as we try to socialize and train our doggo in new stimulating environments. The store is also spacious and clean which makes taking my dog for a visit much simpler!

The staff is super friendly! The store is clean and is accessible to everyone! The prices are very competitive! My pup loves all the treats I buy from here! I'm definitely coming back!

This location is great! The staff are friendly and store is clean! only reason for the 4 star and not 5 is cause ive been a few times and the wet cat food section was pretty limited

The staff are very helpful in this store. They even carried my giant bag of food to the front and then to my car. Very good deals and a large selection of quality treats and food.

Unfortunately this is the 3rd time I have been in and again my parrot found was not on the shelf, Barrhaven was the same...I guess I will need to go to PetValu or PetsMart for her

I received a $25 coupon from Ren's for registering my cat with the City. Redeeming the coupon was very easy and I was in and out in a couple of minutes. They seemed friendly.

Great stock but found some sales staff less than knowedgeable about stock items. Seemed easier to give a quick answer than check facts on items. Parking is super convenient.

This place will give the other pet food and supply companies a run for sure. It's feel great the shelves are low so you can see across the store, the staff are like friends.

As a dog owner, I have to say this store has one of the best selections when it comes to toys, treats and food! Very competitive prices as well. Worth the trip in!

If you feed your dog "Raw", Ren's have a good selection of frozen meats in easy to use packaging. They have an excellent range of grooming products as well.

So many great treats for the furbabies ( & ) all under one roof...and the healthy ones too. The prices seemed reasonable. My new favorite place!!! …

Very clean and nicely laid out store. The staff were very friendly and helpful. Not very busy when we were there but everyone working and helping people.

Didn't have a great selection of leashes or harnesses at the time of my visit but was a huge and clean store. Great alternative to the big chain stores!

super kind staff! ren’s always has great treats and seasonal toys in stock for my pet. i also really like their selection of raw meals by open farm :)

Always a great selection and really great sales. Freezers full of Big Country Raw. Can always find everything I need. The staff is very knowledgeable.

Service was good, friendly and efficient. They had what I was looking for although, it was broken, as usual. This time I was able to fix it myself.

Great store with lots of inventory. Stop in and see the Staff Matthew the Manager is great and all the staff as well. A wonderful place to shop

Nice selection, good service. They have Tiki Cat cat food which is nice. Prices are OK but difficult to compete with PetSmart on some items.

Great assoetment of chewable treats and toys, beautifully laid out store that has tons of stuff you can't find at other retail locations.

A smaller chain store with slightly better prices than the competition. I go there for bird food, and my daughters for dog and cat food.

Love Rens! The store is always so clean and well stocked. The cashiers are super friendly and I love the variety of products they carry

Staff were very helpful. couldn't ask for better :) Got what we needed and even a good discount. Should be more businesses like this

Love Ren's they have an amazing selection and extremely knowledgeable staff. Plus the offer a Military Discount. …

My absolute favourite pet food store! The staff are amazing and always super helpful. If I could give more than 5 stars I would!

Great store , found everything I needed the manager helped me out with all my purchases. I'll be back for more dog supplies.

Nice and clean. Big selection for dogs! Probably the largest pet store in Kanata with the most variety aside from Petsmart.

Staff is always friendly and super helpful. Plus they have frequent buyer rewards for some brands, and pricing is great.

Helpful, courteous and knowledgeable staff. Carry the brand of dog food that my pup does best on. Pricey, but reliable.

Same as all the other pet shops, get yourself the coupon for 20$ free. The prices are reasonable when you have 20% off.

Very nicely detailed aisles and clean. Prices are a little expensive but that's to be expected for quality items.

Good service, my coupon had expired the day before and they still honoured it. That made my day so much better!

Seems like a great store. Unfortunately the bone I bought from there made my dog puke. That wasn't great.

Love this place and the people who are employed there. They are very knowledgeable and extremely helpful!

Friendly and knowledgeable staff. Great prices and excellent selection. I love that it's a pet friendly.

Wonderful store, staff is friendly and helpful. Everything you could want for your pet available here!

The staff here are great and very knowledgeable. I always come here to get things for my animals.

Love it! They have everything for dog grooming under one roof! My girlfriend swears by the place!

Store is very spacious and clean looking. Products are easy to find and the staff are friendly.

Staff are always helpful and kind. Varieties of good quality pet food and great reward programs

Big pet store with a variety of food and accessories. Staff are friendly and sometimes helpful.

Great selection of products, great staff and a good regular rotation of sales and specials.

Friendly knowledgeable staff. The Ruffwear harness was in stock in L/XL plus accessories.

Very nice store and staff...food prices are ok, but the toys are TOO pricey!!! …

Wonderful staff and great selection of products to choose from with reasonable prices

Good variety and fiendly staff. Centrum isn't the most convenient place to get around

Usually always have what I need in stock. Fast pick up, for curbside! Friendly staff

Everything was great here. Only thing is wish they had more rabbit items for sale.

They have such a big clean store and never the things I need for my smaller pets.

Always have great service and discounts every now and then that are oh so sweet.

Excellent customer service, great store. And they sell Big Country Raw dog food!

Pricing good, and big store, in my case they have not had a big size bag of RC

First visit of many. Friendly staff, clean organized store. Reasonable prices.

Very clean and organized store. The employees are friendly and knowledgable.

Nice new store, first one in Ottawa, lots of stock and very friendly staff

Excellent selection and great prices. Local and Canadian and pet friendly

Great for dogs and cats but small animal items have a very poor selection

Very helpful staff and was able to find an illusive dog food for our dog.

Very helpful & knowledgeable staff...they have a great selection as well!