Definitely recommend. I was looking for sofa. I was deciding between Haverty's, Bassett, RH, and Room&Board. We decided to go with Room&Board because it was in our price range with comfortable seats. Thom was our designer, and we ordered Ford swivels and a Metro sectional. After waiting for a while, our order arrived! It. It had some issues. However, the customer service has been exceptional! It was far beyond our expectation especially for Thom. He took a time and helped us to resolve issues. If you care about customer service for pricey furniture, this is the definite place to purchase.

Very snobby atmosphere. Just walked in as they were opening. Not one person asked if they could help me or if I’d been there before. All the reps stayed glued to their computers. I kept walking around looking for someone and no one was present enough to acknowledge I was looking for help. One person said hello and kept walking. Everything seemed overpriced based on the type of service. Assuming they think their furniture should sell itself. The quality isn’t high enough to warrant that type of atmosphere.

My family and I decided to stop by Room & Board to look for a coffee table for our new living room set. As soon as we walked in, we were greeted by Liz. She went above and beyond to assist us with finding the perfect coffee table for our new living room set. We were so impressed with her service that we are now looking to purchase our dining room set at this store. If you ever visit this store, I highly recommend that you ask for Liz. She has a great eye for interior designing.

I was looking to purchase a sofa today. I was not greeted when I walked in. I made it a point to look around the entire store, even walked passed a group of associates and no one greeted or attempted to ask if I needed assistance. I literally had to ask them “Do y’all work here” in order for them to finally acknowledge me. Truly saddens me because I actually saw a sofa I wanted to purchase. Maybe my skin tone was not welcome.

I worked with John in November to get all new living room and bedroom furniture for my new place. He was very helpful in giving opinions for colors, styles, etc. Even though I ordered a ton of furniture, it has all arrived ahead of schedule and it looks/feels incredible. My friends always comment on how "nice" the furniture is. In a nutshell, the quality of product and service is amazing.. i will be coming back in the future.

I entered there to look at some spoons and to test out a chair. I was then greeted by one of the workers following me around on a phone, presumably calling security or police. He then stood outside the door and watching us even after we were almost a block away. The entire time he was on the phone talking with someone about us. The service was terrible. Do not go there.

The store is nicely laid out and the sales associates are very helpful. Unfortunately I had the wrong couch brought to me. But this company has great customer service and promptly ordered my new couch and even gave me a small refund due to my inconvenience. I will definitely be ordering from this company again.

Mark McLeroy and Brian Smith were fantastic and went above and beyond with customer service. I called the Dallas location because my movers has lost parts to my Wyatt bed. Mark and Brian came to my home within 24 hours and put my bed together - free of charge. I was so impressed! Thank you so much!! -Sloan May

Great place to,shop for furniture or have it custom made, beautiful displays and awesome atmosphere. I just love the peacefulness of this store. It makes you feel like your on a wonderful adventure and the employees are just perfect to deal with! Awesome personalities and lovely attitudes.

We just wanted to give recognition to Mary Faybik at Dallas Room & Board. She was extremely helpful in helping us finalize our selections for a dining room table, chairs and tables for our family room. If you want great quality customer service please go see Mary at Dallas Room & Board.

I wish I knew about this place earlier. It’s a clash of modern and minimalist that stand out in every aspect. The staff was very kind and not overly attentive. I loved the ambiance and layout and will absolutely be designing my next properly entirely from here.

Furniture was ok but some of it was very cheap looking for the price. Sales associates stared at us the whole time we were in the show room but didn’t acknowledge or greet us. Sad since we found a tv stand we liked but no one was there to help us‍♂️ …

Great selection of high quality furniture along with some other home furnishings ans accessories. The staff is helpful and not super pushy. I was able to browse on my own without constantly being hassled and when I was ready, they were quick to assist.

Had a great shopping experience. Thanks to Cindy for greeting us and then answering our questions after we got a chance to browse the very vast selection. We walked away selecting a couple of light fixtures but we will definitely be back for more.

While I'm obsessed with room and board in general this location is quite small. But they are organized and the room set ups are very nice. They just don't have a lot of products available right away it's mostly just a showroom it seems.

Minutes before closing one evening, I was assisted by Liz in my search for new throw pillows for a formal living room couch. I had swatches of my liv room fabrics which helped but I had been unsuccessful at six other nearby furniture

Cindy is awesome! Came in looking for a modular sectional and Cindy spent about an hour and a half going through everything from fabrics to custom layout. Very friendly, professional, and helpful through out the experience

Room & Board's free design services are great. A big shout out to Cindy who helped us pick an amazing set of furniture!

This place is similar to Crate and Barrel but more expensive. The service and furniture was okay but I prefer C&B.

Very professional, communication was great was great throughout process