The service I receive at Ross and Matthews has been unparalleled to any other legal experience I've had. The attorneys are always thorough, take their time, and are full of knowledge that you can't find on Google. Highly recommended. I use them for my clients and absolutely for myself and my family to make sure we stay protected.

Spoke to some good attorneys in the past bust sometimes i hit a roadblock. For example, I have a pending matter and they were supposed to send out a letter to the opposition, and after 2 weeks I find out it wasn't done. Thr attorney said the secretary just didn't do it. Negligent and careless emploee ruins it for everyone

Had several bad cases from this service. I was a member for 13yrs. The lawyers are not on your side to help with anything, they will avoid anything with trial appearances. They will even try to force you to plea. Service has been terrible. I do not recommend. Definitely not for truck drivers.

Don’t expect a callback or them to take care of anything in a timely manner. Cancelling legal shield now and will never contact these people again. They can’t even submit a cease and desist letter for several months so keep that in mind. This is an advertising agency more than a law firm.

They do not answer calls or return them. You play phone tag and the membership doesn’t get you a lawyer, it gets you a discount. Legal shield is a joke and then they tell you they have to send you to someone in your area, that lawyer never calls or keeps the zoom appointment.

Intake system could be updated to allow for customers to share more pertinent evidence. Currently limited to five (no more than 5MB each) files. Although legal council is solid, follow up within one business day is inconsistent (no email access to attorneys by customer).

Ross and Matthews is a horrible law firm. The worst attorney that I dealt with is Richard King. He is rude, abraisive and didn't listen to any of my request. My suggestion to you is steer clear from this firm they dont return phone calls in

I became a member of legal sheild, and this is the assigned attorney's office. So far they have been very helpful and prompt. The attorney I am working with is John Swanson. And he is a delight to talk with. Grateful to have them on hand. I

I’ve been assigned Ross and Matthews by my legal shield team and the lawyers are nothing short of rude and inpatient. One of their lawyers just called me and you can hardly get a sentence out or a question answered without interruption it’s

Member of legal shield. Yes you do play phone tag to speak to an attorney but for the price it is not bad at all. I talked to Teri, an assistant, who helped me out tremendously!! Going out of her way several times to help me make deadline.

I am writing this specifically about Ross and Matthews, specifically their staff and John Michael Saltarelli. I know that almost all my reviews are positive. That is not the case here. I have 2 HUGE concerns about this firm and its actions

Heard about this company through a third party called LegalShield. I was profiled and discriminated against by someone named Vera. I am canceling my membership because they hung up in the middle of the call and said they don't deal with my

Literally about to cancel this service. No attorney should yell at you or cut you off when you’re trying to ask them for help. This is the second time this year that I’ve called with questions and had an attorney start yelling before I can

I've been riding with Ross and Matthew for years and they have been real helpful. I been bragging for years about they services. Now 2023. They services not same quality!!!!! I don't wont burn no bridges . But when I pay for a services. I

I have been working for a week to get a referral to an attorney in Oklahoma that could do title opinion on a home purchase in that state. That's all, a referral. I have had 4 phone calls with their intake personnel. One of their attorneys

Don King was assigned to my request & not only didn’t follow through, he relayed a completely different message to the supervisor after I canceled the request for his failure to follow through. Neither of the attorneys I spoke to at this

My experience was horrible! Was of course assigned to them through legal shield. The attorney rushed the conversation and wouldn’t even allow me the opportunity to speak. To wait days and hours to speak to someone just to have a rushed 5

I was referred to this firm through Legal Shield to fight an illegal eviction, I collected large amounts of documentation and submitted it to them for months while I prepared for court, and when the landlord sued me, nobody from the firm

We would like to acknowledge Mr J. Swanson. My wife and I are very happy with the service he has provided (through Legalshield). Having dealt with 2 other attorneys prior to Mr Swanson, we basically were left with no hope. Mr Swanson was

I met with the Supervisor over the phone and she was unprofessional and tried to back out of offering the legal services that was offered via my contract. I have been a faithful member of legalshield and will no longer use this services

They really could step up their game and stop all the referrals. I love the concept and to be honest they really did help me fight and get over $6000 off my credit report. It really depends on the lawyer that calls you back and what you

Ross and Matthew referred me to an attorney for a simple property damage case. The case never went to mediation or trial. No expert was ordered. Simple case that entailed examining evidence (pictures I had taken on my own), discussions/

I have been a legal shield member for a while. They are slow to resp nd to request. I have had some attorneys that you can tell enjoy what they do and are truly there to help. Some of them on the other hand are just checking the box. I

You call to asked a question and you end up being yelled at. This is the second time it happens. This time I got my answers but I had to talk to him the way he was talking to me. That's terrible I thought I had these service thru legal

Sadden to say after having many issues with this firm, I had to let Legal Shield that many attorneys chose to not call back within time. It would take them week to more when 4 hours window has been told. Past year everything is getting

I have mixed feelings in regards to this law firm. I remember I received attitude once from a lawyer who felt my traffic ticket wasn't worth fighting so, I had to request a new attorney who was helpful. Another situation is that I was

TO EVERY READER: SAVE YOUR TIME AND SANITY!! THIS IS NOT A BBB ACCREDITED FIRM! I am not surprised at their low score on other review sites. Actually I'm surprised it's not lower. "Ross and Matthews" are not only tarnishing their own

My home legal shield is in FL and they are Fantastic- they referred me to this outfit since my merchant was based here. This has been by far a NIGHTMARE!!! I’m just trying to get a letter and it’s been 20 calls... we don’t have your

Over the past 14 years, I have used Ross & Matthews and Legal Shield for legal matters. They have always been responsive and returned my inquiries within a few hours of getting them into the system with a firm's assistant. The most

If you have LegalShield and move to Texas permanently you may as well cancel your membership and look for an alternative. I have found them to be both unhelpful and unconcerned with my need for legal advice. Do not waste your money.

It's difficult to get anyone to call you back, and they do not provide the services that they advertise. Specifically, with their Legal Shield connection, they only refer to represent defendants they do not help anyone file suits.

I have been with this firm for over 10 years. I have always had positive results and proud to claim I have an attorney. There response time was always timely and I always feel I have clarity on the matter I discussed with them.

DO NOT WORK HERE THEY'RE A COVER FOR LEGAL SHIELD (A SCRAWNY BASIC OMPANY THAT ASKS LAWYERS FOR INCOME CALLS) BEWARE ALL TEMPS, AND CURRANT WORKERS. HIGH VOULUME CALLS!!! MANAGEMENT DOES NOT HAVE YOUR BACK!!!!

First, instead of using their lawyers on certain issues, they out source you out to other lawyers outside of their firm. Then it takes them so long to start your case, it takes at lease a week for a

The attorney Frank at Ross & Mathews provided excellent advice and wrote an effective letter to the car dealership to resovle my issues. The advice and letter saved me thousands. Thank you!

One of the most incompetent offices I've ever spoken with. Hands down. Don't waste your money on them or legal shield. Call any state bar and they can assist you better than these halfwitts

Attorney made callback in about 4hrs. He was knowledgeable about the subject matter. Guided me through online process for fill out forms. I was pleased with the outcome.

This company is a scam. Was recommended by the cop that taught my gun class. I will never work with them again. I put in a request the request was never fulfilled.

Very very very professional. If I have any questions, I just have to call them and do it get immediate service. Everybody I talk to was completely knowledgeable.

This practice is the representation of LegalShield in Texas. Very friendly staff. They get back to you quickly. Very thorough about all questions for your case.

Haven't heard from my attorney in months. It's super disappointing because I really needed help. But it's not worth the money if I never get a response.

Asked for some help with traffic tickets and they said they would get back to me and haven’t heard from them since. Not the most helpful firm I’d say.

Paid for consulting me on serious lehal mater. Lawer represent the firm did a horable Job advising me like talkomg to no one.

TERRIBLE! SAVE YOUR MONEY, TIME AND HOPES! THIS LAW FIRM WILL NOT SERVE YOU A JUSTICE! ESPECIALLY STAY AWAY FROM AL LAZARUS!

Did not protect my personal information: At their request, I completed an information collection form on the Ross &

Been trying for two weeks to get a return call using their "keep your place in line" method five times and nothing.

Spoke with an attorney today, started to lose hope but am somewhat hopeful now no matter how small my chances are.

These guys been terrific. They actually respond almost immediately, and the service has been impeccable.

Lousy customer service through legal shield. No callbacks, very unhelpful, not recommended.

Was very helpful. Gave me the information I needed.